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buendía Reviews 45,855

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, knowledge, and friendliness. Many reviewers specifically mention tour guides who went above and beyond to provide informative and engaging experiences, highlighting their ability to communicate effectively and cater to diverse audiences. Consumers also appreciate the well-planned itineraries and the convenience of transportation. People are particularly impressed with the locations visited, finding them beautiful and memorable. The overall user experience is highly rated, with reviewers noting the smooth coordination and organization of the tours. Furthermore, many customers feel they received excellent value for their money, considering the quality of the tours and the experiences provided.

Based on these reviews

Rated 5 out of 5 stars
Verified

This was a brilliant tour. The waterfall is a gorgeous site & much more than a simple waterfall. It was a lovely walk & so pretty. Glad we saw it in winter, without people in the actual water! Guadal... See more

Rated 5 out of 5 stars
Verified

Purchased a tour to Altea, Guadalest & Algar falls travelling from Alicante. Really good tour. Our guide Dani was excellent, extermely knowledgeable with lots information and tips. Sufficient time i... See more

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Rated 5 out of 5 stars

I must express my gratitude for exceptional service provided by Buendia. It was exactly what we had hoped for. After our first visit to Bruges and Ghent, we returned to Luxembourg, and experien... See more

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Rated 5 out of 5 stars
Verified

It was a long day but varied and interesting. We nearly got lost in the fog at Covadonga Lakes but we saw some cows and met some interesting travelling companions. Ana was informative and made every... See more

Rated 5 out of 5 stars
Verified

Our two guides split the 40-some of us into two groups. Both were personable, knowledgeable, and gentle cat herders. Both were easily understood in English. We spent most of our time and our various t... See more

Company replied

Rated 5 out of 5 stars
Verified

A well planned tour that packed a lot of interesting stops into one day. Each village had something interesting and unique and the coastal scenery was amazing. I don't really like wine but the local w... See more

Rated 5 out of 5 stars
Verified

Wonderful arrangement & perfect time management. Pedro is the best guide i’ve ever met! The level of attentiveness is unbelievable. He remembers most of the participants’ names. When in Pena Palace, i... See more

Rated 4 out of 5 stars
Verified

The tour was very good although the guide was a little difficult to understand on the bus. The problem was locating the bus in Cangas, there were no instructions given before arrival other than be at... See more

Rated 5 out of 5 stars
Verified

Un tour imprescindible con un gran guia que nos hizo el tour muy ameno. Muy recomendable ver todos los contrastes de NY asi como la misa gospel, que es un gran espectaculo

Rated 5 out of 5 stars
Verified

hello, we went to a day trip in Segovia & Toledo, with our guide Lidia and the driver Valentin. Both were amazing and Lidia very well prepared, nice to us, she explained everything twice, both in Span... See more

Rated 5 out of 5 stars
Verified

We had a wonderful day exploring the Basque countryside! The guide was very entertaining and informative. The towns and sights we visited were very beautiful and we learned about the interesting Basqu... See more

Rated 5 out of 5 stars
Verified

The trip to the Covadonga National Park was amazing. David, our tour guide, was very knowledgeable and helpful. Jaime was our driver and he managed those windy roads exceptionally well. On each stop w... See more

Rated 5 out of 5 stars

A wonderful day. Danny was a great guide, informed, friendly and kind. The bus was only half to 2/3 full which made it feel much nicer. People could sit alone if they wished. Guadalest was my favorite... See more

Rated 5 out of 5 stars

It`s great to know that there are still companies that work for value and for customers, not for making a tick and get money. In this case, it was not only a great sightseeing experience of Spain, wit... See more

Rated 3 out of 5 stars
Verified

The day trip didn’t go in the order of the itinerary on your website. There was not enough time in our second stop, a better balance would have been nice. Our tour guide was hard to hear and under... See more

Company replied

Rated 5 out of 5 stars

Tours are really quality, not gonna lie. Excursion around Barcelona for just 50 euro - bargain. Ask anyone, they confirm that this is a real deal. I will advise this platform to those into travelling.... See more

Rated 5 out of 5 stars
Verified

I absolutely loved this tour! The tour guide Danny was the best! He was very courteous, knowledgeable, patient, helpful and professional. The bus driver also did an amazing job! He was always... See more

Rated 5 out of 5 stars
Verified

The tour was fantastic. We visited splendid places and the guide Aman gave excellent information. Moreover he was very entusiastic and did his work with much pleasure. We had a fantastic excursion

Rated 5 out of 5 stars
Verified

It was a great experience for my team and I. Pablo being the English tour guide was extremely knowledgeable about the history, culture and he had a great sense of humour. I would definitely recommend... See more

Rated 5 out of 5 stars
Verified

I'm so glad we opted to go with Buendia Tours for our Sintra daytrip. It was worth every penny. Our driver ad tour guide were amazing. Our tour guide was Savio and he was kind, informative, and th... See more

Rated 5 out of 5 stars
Verified

Dani welcomed us at the agreed meeting point and was very clear and efficient in explaining the itinerary. He paid great attention to every detail along the route and guided us seamlessly throughout t... See more

Rated 4 out of 5 stars
Verified

Very beautiful tour with highlights of the region. Bilingual guide. However we found the programme a little too busy and would suggest to skip 1 stop. We only had 2 hours at Gaztelugatxe, which is lit... See more

Rated 5 out of 5 stars
Verified

Pedro and Mariana were fantastic. They know everything! Their passion for telling us about Sintra really shows. The guides interactions with each other shows they are truly a family.

Rated 4 out of 5 stars
Verified

The tour started a little sluggish, but got better and as a whole was very interesting. Andres did his best to make it to a good experience. We recommend Buendiatours for visiting Comuna13.

Rated 5 out of 5 stars
Verified

The trip was excellent We loved every minute, the scenery is breathtaking and the weather superb on the day. Our guide was excellent and the commentary informative. Thanks you for a memorable day.... See more

Rated 5 out of 5 stars
Verified

What a day ! The experience of travelling with Bruno as a guide was amazing. He has so much knowledge, it is impressive how many fun facts we learned along the way. Just to say, I just used my red e... See more

Rated 5 out of 5 stars
Verified

Good English meant everything was easy to understand. Good equipment and the right safety gear. Pro operators, recommended.

Rated 5 out of 5 stars
Verified

El tour Euro zone was very interesting. Arturo was an excellent guide, very well informed and very kind. We recommend this tour with him strongly.

Rated 5 out of 5 stars
Verified

I booked a Buendia tour to Bulnes as a gift for my wife and her friend, and they could not have been happier with their experience. The communication leading up to the trip was excellent. The bus ride... See more

Rated 5 out of 5 stars
Verified

Everything was according to expected. The order of where we would go was inverted, but it was even better to finish the trip with the dragon stone! The guide was great! He know when and what to say, a... See more

Rated 5 out of 5 stars
Verified

We booked the trip at the last minute but our tour guide Clara was absolutely fantastic! She made sure we had a great experience.

Rated 5 out of 5 stars
Verified

We opted for the Aveiro and Costa Nova day trop from Porto and we loved it. Truly enjoyed each of the places we visited, our tour guide was very kind and knowledgeable about Aveiro, Costa Nova,... See more

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Rated 5 out of 5 stars
Verified

Southwest tour guide Paolina was excellent and very knowledgeable. She also was very funny amd made our tour very fun.

Rated 5 out of 5 stars
Verified

It was a great experience to take part in the tour. Eva was a great tour guide, very knowledgable on both History, geolog and the fauna of Picos de Europa.

Rated 5 out of 5 stars
Verified

Eva was great. She gave us plenty of historical and cultural information. She was also very nice.

Rated 5 out of 5 stars
Verified

The guide and driver were very friendly and guide was really pleasant and professional, he is an expert in his job.

Rated 5 out of 5 stars
Verified

Guide was great and having a small group was great too. Would recommend using this tour group. Using whisperers is the absolute best way to be guided.

Rated 5 out of 5 stars
Verified

A very fruitful trip. Ricardo is knowledgeable and he was very helpful during the trip. Enjoy so much with my partner!

Rated 5 out of 5 stars
Verified

Danny the guide was great. Patient and ever willing to narrate, answer questions. The schedule adherence was great.

Company replied

Rated 5 out of 5 stars
Verified

Dani was amazing! He told us all about the places we visited which were absolutely beautiful! Thank you for a great day

Rated 5 out of 5 stars
Verified

Excelentes experiencias con las visitas guiadas. En Madrid, Javier le puso un adicional de historias y datos curiosos que la hicieron memorable.

Rated 5 out of 5 stars

Our tour to Bruges and Ghent was truly the highlight of our trip to Belgium. Our tour guide, Julian, was knowledgeable, charismatic, and entertaining. He made sure that everyone was cared for and acco... See more

Rated 5 out of 5 stars
Verified

We recently did a walking food tour in Lisbon with Buen Dia Tours and had an incredible experience! Our guide, Rui, was fantastic—friendly, knowledgeable, and truly passionate about the city’s his... See more

Rated 5 out of 5 stars
Verified

A wonderful tour! Flavia is an excellent guide — full of interesting stories, but never boring. Just the kind of guide I enjoy. The trip is definitely worth recommending, and I hope to return to Barce... See more

Rated 5 out of 5 stars
Verified

Well-organized and enjoyable tour to Covadonga Lakes, Cangas de Onís, and Lastres. We had originally planned to rent a car and drive there from Oviedo, but I’m so glad we chose this tour instead. The... See more

Rated 5 out of 5 stars
Verified

Cancelled my original date/time due to lack of numbers but provided alternatives and allowed me to change iterinary (had to grab a train so had to miss the beer tasting). Guide provided stories at poi... See more

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  2. Tour Agency
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About buendía

Written by the company

trustpilotcom

En Buendía sabemos que los mejores viajes son aquellos en los que vivimos experiencias únicas. Por ello, incorporamos cada día nuevas actividades y excursiones en diferentes destinos con el fin de facilitar el tiempo de ocio de nuestros clientes, haciendo que se preocupen únicamente de disfrutar de la experiencia.


Más de diez años marcando la diferencia

Nuestra empresa posee una trayectoria de más de 10 años en el sector y cuenta ya según nuestro índice de satisfacción con la confianza de un 1 millón de viajeros alrededor del mundo. Desde nuestros inicios, Buendía brinda las mejores experiencias: tours, actividades y excursiones propias basándonos en la excelencia de nuestros servicios. Para ello, contamos con autobuses y guías locales propios, que aseguran un trato inmejorable para todos nuestros clientes.


Excursiones · Free Tours · Experiencias · Entradas & Atracciones · Actividades deportivas

Te asesoramos en todo lo que necesites

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4.7

Excellent

TrustScore 4.5 out of 5

46K reviews

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Rated 5 out of 5 stars
Verified

Great experience

It was a great experience to take part in the tour. Eva was a great tour guide, very knowledgable on both History, geolog and the fauna of Picos de Europa.

September 9, 2025
Rated 1 out of 5 stars

From Amsterdam: Bruges Guided Day Trip in English

Booking reference GYG7VLBXA5FF
Very poorly organized, very poor English from the guide (unintelligible), bad coordination with the group and among the guides, and they react very poorly to any type of feedback. Only the girl who did the local guide was good.

August 14, 2025
Unprompted review
buendía logo

Reply from buendía

Dear Fernando,

First of all, we would like to thank you for taking the time to share your experience and for trusting Buendía for your trip to Bruges.

We sincerely regret that the organization of the activity and the explanations of the guide did not meet your expectations. We also apologize if the coordination with the group and communication did not flow as it should. Your comments are very valuable to us, as they help us identify areas for improvement and ensure that situations like this do not happen again. We are glad to know that you enjoyed the visit with the local guide.

We remain at your disposal and we hope to have the opportunity to offer you a fully satisfactory experience in the future.

Best regards,

Buendía Team.

Rated 2 out of 5 stars
Verified

My experience on 17 August

1. We were told only five minutes before getting on the bus that no food or drink is allowed. I had to rush with finishing my hot coffee while walking, and when I was getting on the bus, I was stopped by the driver because I was holding the cup. I had to show him that it’s empty before he’d let me get on. A lady after me carrying a bread in the paper bag was stopped too and I heard her reasoning with the driver:”I’m not eating, I’m just putting it in the bag…that’s not allowed??”
It’s ridiculous. I understand that you don’t want people to eat or drink on the bus, which is actually not very considerate since it’s a very early meetup and a very long trip, but I can respect the rules if you said so earlier and being more polite.

2. It was a big group, and people have problems being punctual. It might help if the guide could emphasize the importance of that more often and more seriously. We wasted quite a lot of time on waiting and head-counting.

3. We didn’t have 3 hours of free time in Luxembourg. It was 2:15. And since we had to walk back to the bus, it was more like a 2 hour free time.

August 17, 2025
buendía logo

Reply from buendía

Good afternoon, Keti:

First of all, we would like to thank you for sharing your feedback with us, as well as for the trust you placed in Buendía when booking your tour.

We are sorry to hear that the experience did not fully meet your expectations. We take note of your observations regarding the communication of the bus rules, the punctuality of the group, and the free time in Luxembourg. We will pass your comments to our local team so they can review them and work on possible improvements in both the organization and the information provided during the excursion.

We truly appreciate your feedback, as it helps us to keep improving and to offer experiences that are always in line with our clients’ expectations.

Kind regards,

Buendía Team

Rated 4 out of 5 stars
Verified

Very beautiful but busy tour

Very beautiful tour with highlights of the region. Bilingual guide. However we found the programme a little too busy and would suggest to skip 1 stop. We only had 2 hours at Gaztelugatxe, which is little if you want to climb to the ermita

August 11, 2025
Rated 5 out of 5 stars
Verified

The tour was fantastic

The tour was fantastic. We visited splendid places and the guide Aman gave excellent information. Moreover he was very entusiastic and did his work with much pleasure. We had a fantastic excursion

August 6, 2025
Rated 3 out of 5 stars
Verified

The day trip didn’t go in the order of…

The day trip didn’t go in the order of the itinerary on your website. There was not enough time in our second stop, a better balance would have been nice.

Our tour guide was hard to hear and understand. He didn’t use a microphone so on the walking tour we couldn’t hear him or follow along.

July 23, 2025
buendía logo

Reply from buendía

Good morning, Cora:

First of all, thank you for choosing Buendía to enjoy your day trip from Brussels to Luxembourg.

We’re sorry to hear that some aspects of the experience did not meet your expectations, particularly regarding the order of the itinerary and the difficulty in following the walking tour due to the guide not using a microphone. We truly appreciate your feedback, as it helps us to continue improving our services and ensure a better experience for all our customers.

We hope to have the opportunity to welcome you again in the future and remain at your full disposal for anything you may need.

Best regards,

Buendía Team.

Rated 5 out of 5 stars
Verified

Pedro was the best guide ever! Wonderful arrangement & perfect time…

Wonderful arrangement & perfect time management. Pedro is the best guide i’ve ever met! The level of attentiveness is unbelievable. He remembers most of the participants’ names. When in Pena Palace, i was at the very back of the group because the pathway was narrow. Although we are a room apart, he called our names and told us to see whats next to us!! Very impressive!! He is very presentable too.

July 17, 2025
Rated 2 out of 5 stars

Covadonga and Cangas de Onis trip

Covadonga and Cangas de Onis trip: time was poorly planned. Too much time at the lakes, too little time in Covadonga and Llastres. Customers were not told in advance they would have to spend 2.5 hours at the lakes for a short hike that takes about 45 minutes to an hour. The time in Covadonga and in Llastres was squeezed as a result.

Tour was advertised as English language but at last minute was changed to Spanish only. This posed problems for some customers.

This company (Buendia Tours) allowed four customers to reserve the front row in the bus. I do not recall having been offered this option when I bought the tour. Seems unfair.

The start time was made earlier than advertised - again, a last minute change, when it was too late for customers to make other plans.

The guide (an independent contractor) was fine, but the organizers of the tour did a poor job of planning the time correctly and delivering the language and the start time they promised.

July 15, 2025
Unprompted review
buendía logo

Reply from buendía

Good afternoon,

Thank you for sharing your experience. We’re sorry to hear that the tour did not meet your expectations, and we understand the inconvenience caused by last-minute changes to the language, departure time, and itinerary planning.

We’ve taken note of your comments and will review the time allocation, as well as the communication regarding the tour language and reserved seating, to improve the experience for future travelers.

We appreciate your feedback and hope to offer you a better service in the future.

Kind regards,
Buendía Team

Rated 5 out of 5 stars
Verified

Buendia is the way to go!

Pedro and Mariana were fantastic. They know everything! Their passion for telling us about Sintra really shows. The guides interactions with each other shows they are truly a family.

July 13, 2025

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