Diana was a fantastic guide - she was knowledgeable, funny, engaging, and very professional and kind. She made sure to always stop in the shade when we were chatting and was very thoughtful about ever... See more
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Review summary
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Company details
About Civitatis
Written by the company
Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 70.000 actividades en más de 3.150 destinos internacionales.
Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 10.000.000 clientes han llenado su viaje con Civitatis.
Contact info
Coloreros, 2, 28013, Madrid, Spain
- +34 91 078 05 07
- reservas@civitatis.com
- civitatis.com
Replied to 99% of negative reviews
Typically replies within 24 hours
Concert de Chopin excel.lent
May use AI-assist with repliesRead more
I got scammed by the tour guide
I got scammed in this tour by the tour guide and when I complained the answer was “please speak with the tour guide”.

Reply from Civitatis
I was expecting an English tour
I was expecting an English tour. But the guide was very friendly and accommodating.
Una primera aproximación a San Francisco
Las vistas del Golden Gate Bridge y las de la ciudad desde Twin Peaks justifican el Tour.
Making booking easy
This was a very easy website to use to book tickets for La Casa de la Guitarra. I love the shows in this venue, and didn't want to rely on getting tickets when I arrived in Seville, so this service was perfect.
No encontramos al tour en el lugar…
No encontramos al tour en el lugar indicado en el mail de confirmación. Intentamos llamar al teléfono en el email, pero no recibimos respuesta.

Reply from Civitatis
This was a great tour
This was a great tour. Jose was our tour guide and he was amazing. Very knowledgeable, friendly and helpful all day long.
Great experience in all services
There are various tour options that allow you to explore different interests.
Good guides who genuinely seek to capture the interest of clients.
Great entertainment and walk & enjoywell versed in…
Great entertainment and well versed in history stories. Most enjoyable
Our guide was very knowledgeable and…
Our guide was very knowledgeable and interesting and so we learnt a lot. He was happy to answer everyone's questions.
The tour was interesting and opened up…
The tour was interesting and opened up history of Cartagena we hadn’t seen before. The guide didn’t have particularly good English so was quite hard to follow.

Reply from Civitatis
Great service.
Great tour company. Excellent client service and support. I totally recommend Civitatis.
Our guide in Valencia
Our guide in Valencia, Leo, was extraordinary! He explained everything very nicely, like a story, and some of us even were the actors in his stories. Which made everything very interactive and we remained with lots of details in mind.
It was one of the best guided city tours we ever had!
Great job, Leo!
Transportation was excellent and on…
Transportation was excellent and on time. Ricardo was great at explaining the history of our stops. Would do it again on other locations
Imperdible !
Buena disposición de todo el personal . Especialmente de la guía .
Experiencia divertida e instructiva . Imperdible !
Driver met us at the airport
Driver met us at the airport, helped us with the luggage, and took us straight to our door. Then on return, a different driver came to our apartment, again helped us with the luggage and took us straight to the airport. Did exactly what they were supposed to do you might say? We normally get a taxi or bus but this time followed a link for Civitatis and was pleasantly surprised at the cost. Much cheaper than a taxi and so much more convenient. Super friendly drivers and notifications prior to collections.
Guide was very knowledgeable and easy…
Guide was very knowledgeable and easy to understand.
Good introduction to Barcelona
Easy to book. Good communications before the meet up. Interesting tour in a small group of 5 of us.
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