GetYourGuide Reviews 46,649

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its ease of use and clear communication, which makes planning and booking activities straightforward. Many consumers highlight the informative nature of the platform, which provides a variety of options and competitive prices. The ability to defer payments and the convenience of having all vouchers and information accessible on the app are also well-regarded. Consumers consistently praise the guides, describing them as friendly, knowledgeable, and professional. These guides enhance the overall experience by sharing their expertise and creating a welcoming atmosphere. The seamless organization of tours, coupled with reliable and safe transportation, contributes to a sense of security and satisfaction. The platform is considered a valuable tool for travelers seeking diverse and enriching experiences.

Based on these reviews

Rated 4 out of 5 stars

Abdul took us in the mountains of Atlas. He did it very well, told us about the berber culture, arranged a good lunch with proper food. It was a safe trip, the bikes were good. Abdul talks different... See more

Rated 4 out of 5 stars

Maryam took us on a really interesting walking tour mainly in the Dotonbori area. She gave us snippets of information that enriched our knowledge of the sights and the lifestyle of the locals. She was... See more

Rated 4 out of 5 stars

ITS A GREAT JOURNEY THROUGH THE COAST... HOWEVER THE RESERVATION ON THE WEB GET YOUR RIDE IS COMPLICATE....IT SAYS WAY AND RETURN BUT ONLY RESERVE ONE WAY...AND THEN WE MUST PAY THE DIFFERENCE TO RET... See more

Rated 4 out of 5 stars

Overall great experience and fantastic view of Dyker Heights Lights. Our guide Horge was great and gave a lot of advices and knowledge to us.

Rated 5 out of 5 stars

Used get your guide in different countries on a few occasions now. Easy booking process and good communication before during and after events. Good if you like to plan ahead. Always felt safe as a sol... See more

Rated 5 out of 5 stars

Booking a tour / trip is very easy. Prices are reasonable. Information prior to the tour, ie meeting places, joining instructions etc are clear and concise. Have used Get Your Guide a few times now an... See more

Rated 5 out of 5 stars

Using GetYourGuide was easy. There was loads of info to help decide which trips we should go on, and all we're competitively priced. The fact that the payments can be deferred until 48 hours prior to... See more

Rated 3 out of 5 stars

Mistakes on their pages are not corrected, and no contact is possible. On the page "best art museums in Lisbon", links are not working, and Gulbenkian, their first choice, is closed for more than ha... See more

Company replied

Rated 5 out of 5 stars

We had a great day visiting 4 different sites. The tallest temple, the ancient city, a boat ride through three caves and a climb to a pagoda with spectacular views. Chang was very informative and he... See more

Rated 5 out of 5 stars

Travelled to Rome and booked a number of activities in advance. Easy to book, a good selection and competitive prices. Have done half so far because we are still here in Rome, but we have no complaint... See more

Rated 2 out of 5 stars

Got two daily tours from Baku to Gobustan and Hinalig/Guba last week: inconvenient, very old fashioned and unsafe vehicles, especially on the way to Hinalig village, and poor lunches (better not t... See more

Company replied

Rated 5 out of 5 stars

We really like this company and have enjoyed many excursions with your guides. From Rome, to Paris & now Vienna recently. It is easy to browse the app or website, find your excursion and book. There... See more

Rated 5 out of 5 stars

Inside out Italy. Gracias get your guide. Pudimos comprar las entradas al museo del Vaticano y la capilla Sixtina sin cola! Para el mismo día. (En la web del vaticano no había disponibilidad) y Desde... See more

Rated 5 out of 5 stars

Went to the blue safari tour with Tschico tours which started in Fumba Zanzibar and went to Kwale Island. The tour guide Nassor was amazing he was insightful and really friendly! I would highly recomm... See more

Rated 5 out of 5 stars

We just did the Rovaniemi Korouoma Canyon and Waterfalls tour. Communication leading to being picked up was excellent. The guide was excellent, providing info along the tour on surrounding nature and... See more

Rated 5 out of 5 stars

Great trip sightseeing Tauranga, New Zealand. Mr. Cooke ( Cookie ) our driver and guide was extremely friendly, helpful and informative. We could have happily done more trips with him. Our first... See more

Rated 5 out of 5 stars

I used get your guide for a visit to Cambodia. I fond this guide offering fair prices, prividing the full gamut of options from small trips to multi day ineneratries. The service providers on the grou... See more

Rated 5 out of 5 stars

If your looking for a submarine ride,this tour fits the bill. Most of the reefs are man made from donated planes and ships. You will see many local fish and maybe a passing turtle. However the experie... See more

Rated 5 out of 5 stars

Our guide, Alexandra was so friendly and personable, she had amazing enthusiasm for the history of the Vatican and her knowledge was vast. She was efficient getting the large group through security a... See more

Rated 5 out of 5 stars

Our tour guide Richard S. was outstanding! A native English speaker there was no communication difficulty. He was knowledgeable, warm, informative, interesting and willing to share personal experienc... See more

Rated 5 out of 5 stars
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While doing research on various sites at our destination, GetYourGuide popped up on our results. We were impressed by the variety of tours and excursions offered so we decided to book all of our activ... See more

Rated 5 out of 5 stars

This was a fantastic few hours from start to finish being kept up to date with messages even till being picked up and taken to our quad bikes being shown the controls and a test ride then took out... See more

Rated 5 out of 5 stars

Kousei was by far one of the most organized and entertaining tour guide I’ve ever had. He took us to so many stunning places and made the whole trip wonderful. Highly recommend seeing Mt Fuji

Rated 2 out of 5 stars

I had a tour booked and the organizer just cancelled 11 hours (9pm) before my 8am tour began. I had just driven 4 hours to the city where the tour would begin. I had to call and plead with the organi... See more

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Rated 5 out of 5 stars

I've been using Get Your Guide for at least two years now when I go on my travels and have yet to have a bad experience. Communication has always been great when there has been slight confusions or c... See more

Rated 5 out of 5 stars

GetYourGuide is a great tool. On our recent trip to Vienna it gave us loads of ideas on what we could do there and as of that we booked a couple of events. Very easy to do and I loved that I was remin... See more

Rated 5 out of 5 stars

The guide, Ken, was professional, fun, & concerned about our welfare & safety. He explained everything we needed to know & provided assistance. Overall spectacular tour to Halong Bay, Vietnam.... See more

Rated 5 out of 5 stars

The experience was very good. The guide was very helpful and friendly. The visit to the prison island, and sand bank was amazing. The stone town tour was also very interesting. Everything was well or... See more

Rated 5 out of 5 stars

Booking very easy and communication very fast. Andrew our guide for the day was absolutely fantastic! Front seat view which was amazing from start to finish. Our pick up was on time and then it st... See more

Rated 5 out of 5 stars

We had an amazing time on this tour! Our guide Bong Sim was on time, friendly and talked us through what we'd see for the day. He gave us a short history and information before each temple and another... See more

Rated 3 out of 5 stars

We booked a guided tour in the Forbidden city and the temple of Heaven in Beijing. But when the guide arrived, she told us that the visit was ONLY for the Temple of Heaven. The announcement in the web... See more

Company replied

Rated 5 out of 5 stars

I’ve had nothing but great experiences in Tokyo, Hong Kong, Albania, North Macedonia…. Everything I’ve booked through GetYourGuide has been fun, informative and reasonable priced. It’s the only site I... See more

Rated 5 out of 5 stars

I've used GetYourGuide a number of times now for various trips - some guided and some solo. All the services have been excellent. We've had some really great guided tours with fantastic guides. Its... See more

Rated 5 out of 5 stars

All the information was spot on! We had absolutely nothing to worry about regarding meeting places, times etc. Will certainly book other tours through Get Your Guide.

Rated 5 out of 5 stars

I have used multiple times and have found the experience positive. Clear communication and fair pricing, sometimes even better than booking when you get there. Good for organising before you trave... See more

Rated 5 out of 5 stars

I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and hel... See more

Rated 5 out of 5 stars

Easy to book, good information sent and used though the app. Guide was very good, on time, informative, interesting and entertaining. Couldn’t ask for more.

Rated 5 out of 5 stars

We had a great guide, telling a lot about London, joking etc. Just a very nice man. We loved seeeing London illuminated.

Rated 5 out of 5 stars

Booking on line was great, everything was explained and easy to follow .. Get your Guide is a company i can highly recommend..

Rated 5 out of 5 stars

Using “Get Your Guide” is great. They post lots of different activities In and around the area you will be in. Lots of choices with different pricing so it really is up to you when you choose.... See more

Rated 5 out of 5 stars

Senegall from CV. Bali Private Transports spent the day in a private tour showing us temples, waterfalls, rice terraces, and a coffee plantation in Ubud, Bali. He was courteous, friendly, flexible, a... See more

Rated 5 out of 5 stars

During the half-day tour, he gave us a very detailed explanation of Bahrain's history, industry, education system, and more. We appreciated that he was able to accommodate our English, even though it... See more

Rated 5 out of 5 stars

My wife and I had a truly wonderful half-day exploring Marble Mountain and the majestic Lady Buddha. Our guide was warm, knowledgeable, and made the whole experience feel effortless. The transport wa... See more

Rated 5 out of 5 stars

Use GetYourGuide in every country I've been to this year. It is easy to use very informative. Highly recommend for travel to do's. Easy apt to use.

Rated 5 out of 5 stars

Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atm... See more

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Company details

  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.


Contact info

3.8

Great

TrustScore 4 out of 5

47K reviews

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Replied to 97% of negative reviews

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Rated 1 out of 5 stars

Overpriced, disorganised and overall disgusting

The tour was disorganised, no actual guide throughout and no timings so waited for ages for some people. The guide in the cave was average, gave the bare minimum info and at the end we were left in a town with no idea how to get back to the car park, she literally just left. As a solo traveler this was a bit nerve wracking.

It was massively overpriced as caves tour was about 1/3 tour price and no way the short transfer in a packed bus cost over £20pp.

I have used Get Your Guide before and it was good, this was a terrible experience and such a shame as was looking forward to this trip. I would look for other ways to do the salt mine, it’s probably alot less stress actually doing it yourself.

December 6, 2025
Unprompted review
Rated 4 out of 5 stars

This being my first time in Delhi and…

This being my first time in Delhi and traveling alone, I decided to join this tour.
The guide took me to well-planned tourist spots for a half-day course and provided thorough explanations.
The car was clean and air conditioned, comfortable and guides were very kind.

We went to old Delhi mainly which I was told by my local friend not to go by myself because of my safety, so I was happy with only this point I could make it. It was a fantastic experience to go around the local market with riding a cycle rickshaw, felt the local breeze and it’s chaotic but lively culture. The only downside was I wanted to shop at real local stores for the spices not at souvenir shop for tourists. However, the price for this tour itself is reasonable and overall I’m satisfied. Thank you very much, Mehboob and his colleague.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Confusing getting info from different organisations

Watch out booking with this organization. In case you have an issue they are very difficult to get hold off. Furthermore I found it confusing to receive emails from them and the operator for the trip you booked. You tend to overlook important information with all these emails.

December 9, 2025
Unprompted review
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Reply from GetYourGuide

Hi, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

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Rated 1 out of 5 stars

GetYourGuide Protects Rule Violators and Ignores Verified Evidence

As a professional tourism operator, I am extremely concerned by how GetYourGuide enforces (or fails to enforce) its own rules.

I reported a clear and documented violation involving a supplier operating two different accounts under the same legal entity, something that GetYourGuide explicitly prohibits.

I provided GetYourGuide with:
• Direct links to both supplier accounts
• Screenshots of the Legal Notice sections
• Identical legal data (company name, address, managing director, VAT number)

GetYourGuide publicly replied on Trustpilot asking for the evidence —
I emailed everything exactly as requested.

And yet, nothing happened.

Both supplier accounts are still active, still selling, and still benefiting from unfair exposure — despite undeniable proof of rule violation.

This raises a serious question for travelers and partners alike:

👉 If GetYourGuide ignores such obvious violations when all evidence is provided, how can customers trust the platform’s “verified” suppliers at all?

This is not about one company.
This is about:
• Selective enforcement of rules
• A lack of transparency
• And a platform that appears unwilling to act when violations involve large or favored suppliers

A marketplace that does not apply its rules equally cannot be considered neutral or trustworthy.

I am posting this review to warn travelers and suppliers:
Do not assume that “policies” on GetYourGuide are actually enforced.

Trust should be earned through action — not automated replies.

December 8, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 1 out of 5 stars

Lying scammers

Paid for skip the queue tickets to Auschwitz with 5am pick up. Very expensive. For them to tell us pick up would be 2am as they’re not actually skip the queue tickets and we’re expected to stand in line until 8 when it opens! We’re now down £500 on flights we had changed to visit!! Disgraceful liars making money from a tragedy!

December 8, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Toni, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

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Rated 5 out of 5 stars

Made this booking as a surprise for my…

Made this booking as a surprise for my wife. The chocolate making experience with cocoa works in York
This booking was made easy and simple through this site. The payment was easy also and payment was explained when it would come out of account and be fully paid.
When I had some questions about the booking they were answered quickly and to the point. Gave me piece of mind that all was being handled properly and with care and professionalism
And having the app made it easy to keep track of tickets and upto date information

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Serious Transparency Violation by Emo Tours Egypt

I recently discovered that Emo Tours Egypt is operating two separate supplier accounts on GetYourGuide:
• Emo Tours Egypt (ID 2090)
• Egypt Nile Felucca (ID 366060)

Both accounts use the exact same legal company name, address, VAT number, and managing director.
This is a clear violation of GetYourGuide’s policies and creates an unfair competitive environment for other suppliers.

Customers deserve honesty and transparency, not companies hiding behind multiple identities to gain extra visibility.

I am posting this review to protect travelers and to urge GetYourGuide to take immediate action.

December 6, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we appreciate you bringing this serious concern regarding supplier accounts and platform policy violation to our attention. We prioritize a fair and transparent environment for both our travelers and our partners. Please email all the details you have, including the IDs and evidence of shared information, to social.support@getyourguide.com.

Rated 5 out of 5 stars

Jeet Bhadur Nepali guide was with us 3…

Jeet Bhadur Nepali guide was with us 3 days trak in gorapani ponhil 2 night 3 days
He was very proffesional very kind and solve any problem we had .
Took care of every thing from early morninig until we go to bed
Take him you will not regrat

December 6, 2025
Unprompted review
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Rated 5 out of 5 stars

It was lovely

It was lovely! Great pick up and drop
Off, tour guide was very helpful and knowledgeable about the activities, thank you.
I had a great time

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Easy, reliable, satisfying

Booking a tour / trip is very easy. Prices are reasonable. Information prior to the tour, ie meeting places, joining instructions etc are clear and concise. Have used Get Your Guide a few times now and I feel confident that my experience will always meet, often exceed, my expectations.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Actually deserve Zero Stars

Actually deserve Zero Stars, due to I am Straggling for registration, after they ask me to contact to service team, they could not help at all, even they ask to write my name as per their mail, the system doesn't accept it. How can i trust this kind of support, and does this platform will support or not? My Supplier ID:
630137
regards,
Ghalib

October 7, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we're sorry to hear about your experience, for all specific inquiries concerning your Supplier account or payments, the fastest way to resolution is to reach out directly to our specialized Supplier Support Team via this link:

https://supplier.getyourguide.com/contact

Rated 1 out of 5 stars

Absolute shambles

If I could give this service a zero then I would.
We booked the Amsterdam Magical Light Cruise. We arrived in reasonable time, but the organisation was absolute chaos. We asked various people where we should be and one sent us to the other side of the canal. On the other side again everyone denied all knowledge and sent us back to the other side, where a young lad in a red jacket denied all knowledge of the company and said and “besides you’re too late now”. At one stage we were even seated on a boat, only to be told after settling down, this was the wrong company. No surprise as we’d been sent from pillar to post we missed the excursion. I’m really disappointed in “Get Your Guide” as the instructions, directions and customer service for this service was poor. The people in the “red jackets” who were supposed to be our contact points denied all knowledge of the company.
Do not use !!!!!

December 6, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Martin, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

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Rated 5 out of 5 stars

Great choice, Simple & Secure.

Using “Get Your Guide” is great. They post lots of different activities In and around the area you will be in. Lots of choices with different pricing so it really is up to you when you choose.

Lots of reviews to look at to help make a decision.
Paying is simple and secure. If there are any issues or questions it is easy to get help the them or directly from the organiser through them.

Makes the whole experience simple and adds to an enjoyable holiday and activity.

December 1, 2025
Unprompted review

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