GetYourGuide Reviews 46,658

TrustScore 4 out of 5

3.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its ease of use and clear communication, which makes planning and booking activities straightforward. Many consumers highlight the informative nature of the platform, which provides a variety of options and competitive prices. The ability to defer payments and the convenience of having all vouchers and information accessible on the app are also well-regarded. Consumers consistently praise the guides, describing them as friendly, knowledgeable, and professional. These guides enhance the overall experience by sharing their expertise and creating a welcoming atmosphere. The seamless organization of tours, coupled with reliable and safe transportation, contributes to a sense of security and satisfaction. The platform is considered a valuable tool for travelers seeking diverse and enriching experiences.

Based on these reviews

Rated 4 out of 5 stars

Abdul took us in the mountains of Atlas. He did it very well, told us about the berber culture, arranged a good lunch with proper food. It was a safe trip, the bikes were good. Abdul talks different... See more

Rated 4 out of 5 stars

Maryam took us on a really interesting walking tour mainly in the Dotonbori area. She gave us snippets of information that enriched our knowledge of the sights and the lifestyle of the locals. She was... See more

Rated 4 out of 5 stars

ITS A GREAT JOURNEY THROUGH THE COAST... HOWEVER THE RESERVATION ON THE WEB GET YOUR RIDE IS COMPLICATE....IT SAYS WAY AND RETURN BUT ONLY RESERVE ONE WAY...AND THEN WE MUST PAY THE DIFFERENCE TO RET... See more

Rated 4 out of 5 stars

Overall great experience and fantastic view of Dyker Heights Lights. Our guide Horge was great and gave a lot of advices and knowledge to us.

Rated 5 out of 5 stars

Used get your guide in different countries on a few occasions now. Easy booking process and good communication before during and after events. Good if you like to plan ahead. Always felt safe as a sol... See more

Rated 5 out of 5 stars

Booking a tour / trip is very easy. Prices are reasonable. Information prior to the tour, ie meeting places, joining instructions etc are clear and concise. Have used Get Your Guide a few times now an... See more

Rated 5 out of 5 stars

Using GetYourGuide was easy. There was loads of info to help decide which trips we should go on, and all we're competitively priced. The fact that the payments can be deferred until 48 hours prior to... See more

Rated 3 out of 5 stars

Mistakes on their pages are not corrected, and no contact is possible. On the page "best art museums in Lisbon", links are not working, and Gulbenkian, their first choice, is closed for more than ha... See more

Company replied

Rated 5 out of 5 stars

We had a great day visiting 4 different sites. The tallest temple, the ancient city, a boat ride through three caves and a climb to a pagoda with spectacular views. Chang was very informative and he... See more

Rated 5 out of 5 stars

Travelled to Rome and booked a number of activities in advance. Easy to book, a good selection and competitive prices. Have done half so far because we are still here in Rome, but we have no complaint... See more

Rated 2 out of 5 stars

Got two daily tours from Baku to Gobustan and Hinalig/Guba last week: inconvenient, very old fashioned and unsafe vehicles, especially on the way to Hinalig village, and poor lunches (better not t... See more

Company replied

Rated 5 out of 5 stars

We really like this company and have enjoyed many excursions with your guides. From Rome, to Paris & now Vienna recently. It is easy to browse the app or website, find your excursion and book. There... See more

Rated 5 out of 5 stars

Inside out Italy. Gracias get your guide. Pudimos comprar las entradas al museo del Vaticano y la capilla Sixtina sin cola! Para el mismo día. (En la web del vaticano no había disponibilidad) y Desde... See more

Rated 5 out of 5 stars

Went to the blue safari tour with Tschico tours which started in Fumba Zanzibar and went to Kwale Island. The tour guide Nassor was amazing he was insightful and really friendly! I would highly recomm... See more

Rated 5 out of 5 stars

We just did the Rovaniemi Korouoma Canyon and Waterfalls tour. Communication leading to being picked up was excellent. The guide was excellent, providing info along the tour on surrounding nature and... See more

Rated 5 out of 5 stars

Great trip sightseeing Tauranga, New Zealand. Mr. Cooke ( Cookie ) our driver and guide was extremely friendly, helpful and informative. We could have happily done more trips with him. Our first... See more

Rated 5 out of 5 stars

I used get your guide for a visit to Cambodia. I fond this guide offering fair prices, prividing the full gamut of options from small trips to multi day ineneratries. The service providers on the grou... See more

Rated 5 out of 5 stars

If your looking for a submarine ride,this tour fits the bill. Most of the reefs are man made from donated planes and ships. You will see many local fish and maybe a passing turtle. However the experie... See more

Rated 5 out of 5 stars

Our guide, Alexandra was so friendly and personable, she had amazing enthusiasm for the history of the Vatican and her knowledge was vast. She was efficient getting the large group through security a... See more

Rated 5 out of 5 stars

Our tour guide Richard S. was outstanding! A native English speaker there was no communication difficulty. He was knowledgeable, warm, informative, interesting and willing to share personal experienc... See more

Rated 5 out of 5 stars
Redirected

While doing research on various sites at our destination, GetYourGuide popped up on our results. We were impressed by the variety of tours and excursions offered so we decided to book all of our activ... See more

Rated 5 out of 5 stars

This was a fantastic few hours from start to finish being kept up to date with messages even till being picked up and taken to our quad bikes being shown the controls and a test ride then took out... See more

Rated 5 out of 5 stars

Kousei was by far one of the most organized and entertaining tour guide I’ve ever had. He took us to so many stunning places and made the whole trip wonderful. Highly recommend seeing Mt Fuji

Rated 2 out of 5 stars

I had a tour booked and the organizer just cancelled 11 hours (9pm) before my 8am tour began. I had just driven 4 hours to the city where the tour would begin. I had to call and plead with the organi... See more

Company replied

Rated 5 out of 5 stars

I've been using Get Your Guide for at least two years now when I go on my travels and have yet to have a bad experience. Communication has always been great when there has been slight confusions or c... See more

Rated 5 out of 5 stars

GetYourGuide is a great tool. On our recent trip to Vienna it gave us loads of ideas on what we could do there and as of that we booked a couple of events. Very easy to do and I loved that I was remin... See more

Rated 5 out of 5 stars

The guide, Ken, was professional, fun, & concerned about our welfare & safety. He explained everything we needed to know & provided assistance. Overall spectacular tour to Halong Bay, Vietnam.... See more

Rated 5 out of 5 stars

The experience was very good. The guide was very helpful and friendly. The visit to the prison island, and sand bank was amazing. The stone town tour was also very interesting. Everything was well or... See more

Rated 5 out of 5 stars

Booking very easy and communication very fast. Andrew our guide for the day was absolutely fantastic! Front seat view which was amazing from start to finish. Our pick up was on time and then it st... See more

Rated 5 out of 5 stars

We had an amazing time on this tour! Our guide Bong Sim was on time, friendly and talked us through what we'd see for the day. He gave us a short history and information before each temple and another... See more

Rated 3 out of 5 stars

We booked a guided tour in the Forbidden city and the temple of Heaven in Beijing. But when the guide arrived, she told us that the visit was ONLY for the Temple of Heaven. The announcement in the web... See more

Company replied

Rated 5 out of 5 stars

I’ve had nothing but great experiences in Tokyo, Hong Kong, Albania, North Macedonia…. Everything I’ve booked through GetYourGuide has been fun, informative and reasonable priced. It’s the only site I... See more

Rated 5 out of 5 stars

I've used GetYourGuide a number of times now for various trips - some guided and some solo. All the services have been excellent. We've had some really great guided tours with fantastic guides. Its... See more

Rated 5 out of 5 stars

All the information was spot on! We had absolutely nothing to worry about regarding meeting places, times etc. Will certainly book other tours through Get Your Guide.

Rated 5 out of 5 stars

I have used multiple times and have found the experience positive. Clear communication and fair pricing, sometimes even better than booking when you get there. Good for organising before you trave... See more

Rated 5 out of 5 stars

I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and hel... See more

Rated 5 out of 5 stars

Easy to book, good information sent and used though the app. Guide was very good, on time, informative, interesting and entertaining. Couldn’t ask for more.

Rated 5 out of 5 stars

We had a great guide, telling a lot about London, joking etc. Just a very nice man. We loved seeeing London illuminated.

Rated 5 out of 5 stars

Booking on line was great, everything was explained and easy to follow .. Get your Guide is a company i can highly recommend..

Rated 5 out of 5 stars

Using “Get Your Guide” is great. They post lots of different activities In and around the area you will be in. Lots of choices with different pricing so it really is up to you when you choose.... See more

Rated 5 out of 5 stars

Senegall from CV. Bali Private Transports spent the day in a private tour showing us temples, waterfalls, rice terraces, and a coffee plantation in Ubud, Bali. He was courteous, friendly, flexible, a... See more

Rated 5 out of 5 stars

During the half-day tour, he gave us a very detailed explanation of Bahrain's history, industry, education system, and more. We appreciated that he was able to accommodate our English, even though it... See more

Rated 5 out of 5 stars

My wife and I had a truly wonderful half-day exploring Marble Mountain and the majestic Lady Buddha. Our guide was warm, knowledgeable, and made the whole experience feel effortless. The transport wa... See more

Rated 5 out of 5 stars

Use GetYourGuide in every country I've been to this year. It is easy to use very informative. Highly recommend for travel to do's. Easy apt to use.

Rated 5 out of 5 stars

Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atm... See more

We perform checks on reviews


Company details

  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.


Contact info

3.8

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Our tour in Budva, Montenegro

Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atmosphere throughout the journey.

Kristi was not only pally and approachable, but also highly professional—driving safely and ensuring that all tourists felt well cared for. He explained the beauty of the places we visited with clarity and enthusiasm, helping us appreciate Budva’s charm and history even more.

What stood out most was his thoughtful nature. At the end of the tour, Kristi surprised us with chocolates, a small gesture that reflected his kind heart and left a lasting impression.

Kristi is a fine man and an excellent guide. We truly enjoyed his guidance, his nicety, and the way he made the experience memorable. He is a great asset to the company, and we highly commend his work.

November 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Extremely disappointing

I am extremely disappointed with GetYourGuide and honestly shocked by how badly this situation was handled.

I booked a 5-star cruise experience for our honeymoon that clearly advertised transportation as part of the package. After booking, the activity provider then contacted me saying transport was not included at all and demanded an extra $25 per person per way. They even sent screenshots from what looked like a completely different page than my actual reservation to justify the extra charge.

When I contacted GetYourGuide for clarification, things only got worse.

I spoke to multiple agents who contradicted each other, misunderstood the booking, and gave inconsistent explanations. First, transport was “not included.” Then it was “included only in one direction.” Then it became “included only if you’re in a free pickup area.” I was repeatedly told conflicting information about whether pick-up, drop-off, or both were part of the booking — despite the fact the listing clearly included transportation.

At one point I was explicitly told escalation to a manager was not possible, which is completely unacceptable for a global company.

This is meant to be part of our honeymoon, and instead of excitement, I’ve been left stressed, frustrated, and uncertain whether we’d even be picked up at all unless we paid extra on the spot.

GetYourGuide lost a loyal customer today. Misleading listings, disorganised support, and zero accountability made this a horrible experience. I would strongly caution anyone booking something important through this platform.

December 4, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Simona, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 5 out of 5 stars

Auschwitz trip was excellent service

I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and helpful . Highly recommend.

December 3, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Please don't book with this company …

Please don't book with this company unless you want to be let down we have come to krackow to see auchwitz booked tickets with them only to discover less than 12hours before we were going they changed the start time to 5am original time was 7am and were also told we would have to queue for maybe 5 hours to get in if we had been told this 24hours before hand we would have cancelled you don't book a trip then to discover you might not be able to get in you don't book for an event then discover isn't noton !!!!!

December 3, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Margaret, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 1 out of 5 stars

No husky ride, grandson very upset.

We got picked up late by there driver, and when we got to Santas village we were met by the guide who informed us that the husky ride was cancelled and that we should of had an email the night before, which we haven’t had anything from them, except when we got home a refund for £70. Which is an insult, we could not pay for one of us to do a husky ride with £70. I have emailed this company several times saying we were not happy with the £70. Refund when I payed £573.22 for this trip, which was for a 5 minute reindeer ride and see Santa , which we had to pay another £35. When we got there. Please don’t waste your money using this company, there are lots that offer you the same for less , but we thought if we paid more we would not have any problems. I have spoken to several other companies and all have said they always give a full refund for which ever part is cancelled, I even emailed them the next day asking for them to rebook us so my grandson would get to go husky riding, because it was running again and they ignored my email, well all my emails and they have blocked my review .

November 29, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to book the activity. We’ll get back to you as quickly as possible. Thanks!

Advertisement
Rated 5 out of 5 stars

Vatican tour with dome climb

Our guide, Alexandra was so friendly and personable, she had amazing enthusiasm for the history of the Vatican and her knowledge was vast. She was efficient getting the large group through security and keeping us entertained when we had to be in queue. She answered all questions, and handled a few challenging guests with grace.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

report about fraud and fake provider

Hello

I am reporting serious concerns about the supplier profile “Agadir Activities”s116917*

This person appears to be operating under a company name that is not legally registered in Morocco. “Agadir activities” is not a registered company in Morocco and I could not find it in the Moroccan official company registries or directories. It is not registered with OMPIC, it does not appear in the official company directory charika.ma, and it is not listed in directinfo.ma. It is also not registered in the company house of tax. Based on these checks, the supplier’s claimed “legal company name” and any documents presented to prove legality may be false.

If this supplier has provided insurance certificates, licenses, permits, or any other documents claiming the company exists or is legally authorized, I strongly request that you verify them directly using official Moroccan sources. Please treat this as a high risk safety issue because unverified operators can put travelers in danger.

Please investigate this supplier urgently, request official proof of legal registration and required permits, and suspend the supplier’s listings until their legal status and safety compliance are confirmed.

Thank you

December 1, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we'd like to understand what happened and help you sort it out. Please send us all the details at social.support@getyourguide.com from the email you used to register or to book the activity. Make sure to also include a reference to this review, and we’ll get back to you as soon as possible. Thanks!

Advertisement
Rated 5 out of 5 stars

Wonderful experience

My wife and I had a truly wonderful half-day exploring Marble Mountain and the majestic Lady Buddha. Our guide was warm, knowledgeable, and made the whole experience feel effortless. The transport was smooth, the tour was well organised, and every stop offered something memorable.
A beautiful, uplifting experience — highly recommended.

December 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Rome holiday

Travelled to Rome and booked a number of activities in advance. Easy to book, a good selection and competitive prices. Have done half so far because we are still here in Rome, but we have no complaints. The meeting places have been clearly communicated in advance and the tickets sent well in advance. No issues for us

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

If youre thinking of booking auschwitz via GetYourGuide DO NOT BOTHER

We booked flights to Krakow with the sole purpose around a visit to auschwitz. We were scheduled for 6am pick up, which we understood may change slightly ie earlier or later. We did not expect to receive a text the day before at 13.54pm (the cut off to cancel was 5am that day) advising pick up was 2.30am! What an absolute joke. There was no way I was going to ask my 80yr old dad to get up at that time ready for a 2.30am pick up therefore would lose my money, I will dispute this.

December 2, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we’re sorry to hear that the pickup time was changed. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 5 out of 5 stars

Great Service

I've used GetYourGuide a number of times now for various trips - some guided and some solo. All the services have been excellent. We've had some really great guided tours with fantastic guides. Its a great service, easy to use and very good value for money too. Can highly recommend

December 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look