Abdul took us in the mountains of Atlas. He did it very well, told us about the berber culture, arranged a good lunch with proper food. It was a safe trip, the bikes were good. Abdul talks different... See more
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Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.
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Replied to 97% of negative reviews
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Our tour in Budva, Montenegro
Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atmosphere throughout the journey.
Kristi was not only pally and approachable, but also highly professional—driving safely and ensuring that all tourists felt well cared for. He explained the beauty of the places we visited with clarity and enthusiasm, helping us appreciate Budva’s charm and history even more.
What stood out most was his thoughtful nature. At the end of the tour, Kristi surprised us with chocolates, a small gesture that reflected his kind heart and left a lasting impression.
Kristi is a fine man and an excellent guide. We truly enjoyed his guidance, his nicety, and the way he made the experience memorable. He is a great asset to the company, and we highly commend his work.
Extremely disappointing
I am extremely disappointed with GetYourGuide and honestly shocked by how badly this situation was handled.
I booked a 5-star cruise experience for our honeymoon that clearly advertised transportation as part of the package. After booking, the activity provider then contacted me saying transport was not included at all and demanded an extra $25 per person per way. They even sent screenshots from what looked like a completely different page than my actual reservation to justify the extra charge.
When I contacted GetYourGuide for clarification, things only got worse.
I spoke to multiple agents who contradicted each other, misunderstood the booking, and gave inconsistent explanations. First, transport was “not included.” Then it was “included only in one direction.” Then it became “included only if you’re in a free pickup area.” I was repeatedly told conflicting information about whether pick-up, drop-off, or both were part of the booking — despite the fact the listing clearly included transportation.
At one point I was explicitly told escalation to a manager was not possible, which is completely unacceptable for a global company.
This is meant to be part of our honeymoon, and instead of excitement, I’ve been left stressed, frustrated, and uncertain whether we’d even be picked up at all unless we paid extra on the spot.
GetYourGuide lost a loyal customer today. Misleading listings, disorganised support, and zero accountability made this a horrible experience. I would strongly caution anyone booking something important through this platform.

Reply from GetYourGuide
Patrizia our guide is simply the best
Patrizia our guide is simply the best. Better than all the rest
Auschwitz trip was excellent service
I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and helpful . Highly recommend.
Easy to use
Easy to use ,good pricing ,often cheaper that at the ticket office
Please don't book with this company …
Please don't book with this company unless you want to be let down we have come to krackow to see auchwitz booked tickets with them only to discover less than 12hours before we were going they changed the start time to 5am original time was 7am and were also told we would have to queue for maybe 5 hours to get in if we had been told this 24hours before hand we would have cancelled you don't book a trip then to discover you might not be able to get in you don't book for an event then discover isn't noton !!!!!

Reply from GetYourGuide
No husky ride, grandson very upset.
We got picked up late by there driver, and when we got to Santas village we were met by the guide who informed us that the husky ride was cancelled and that we should of had an email the night before, which we haven’t had anything from them, except when we got home a refund for £70. Which is an insult, we could not pay for one of us to do a husky ride with £70. I have emailed this company several times saying we were not happy with the £70. Refund when I payed £573.22 for this trip, which was for a 5 minute reindeer ride and see Santa , which we had to pay another £35. When we got there. Please don’t waste your money using this company, there are lots that offer you the same for less , but we thought if we paid more we would not have any problems. I have spoken to several other companies and all have said they always give a full refund for which ever part is cancelled, I even emailed them the next day asking for them to rebook us so my grandson would get to go husky riding, because it was running again and they ignored my email, well all my emails and they have blocked my review .

Reply from GetYourGuide
Vatican tour with dome climb
Our guide, Alexandra was so friendly and personable, she had amazing enthusiasm for the history of the Vatican and her knowledge was vast. She was efficient getting the large group through security and keeping us entertained when we had to be in queue. She answered all questions, and handled a few challenging guests with grace.
Great options and easy to use
Great options and easy to use. Communication is clear.
report about fraud and fake provider
Hello
I am reporting serious concerns about the supplier profile “Agadir Activities”s116917*
This person appears to be operating under a company name that is not legally registered in Morocco. “Agadir activities” is not a registered company in Morocco and I could not find it in the Moroccan official company registries or directories. It is not registered with OMPIC, it does not appear in the official company directory charika.ma, and it is not listed in directinfo.ma. It is also not registered in the company house of tax. Based on these checks, the supplier’s claimed “legal company name” and any documents presented to prove legality may be false.
If this supplier has provided insurance certificates, licenses, permits, or any other documents claiming the company exists or is legally authorized, I strongly request that you verify them directly using official Moroccan sources. Please treat this as a high risk safety issue because unverified operators can put travelers in danger.
Please investigate this supplier urgently, request official proof of legal registration and required permits, and suspend the supplier’s listings until their legal status and safety compliance are confirmed.
Thank you

Reply from GetYourGuide
Grand Canyon Helicopter
An easy smooth ride with a very experienced pilot who was very informative and the scenery was beautiful
Very easy to use
Very easy to use, gave all the instructions needed, and a checklist.
Wonderful experience
My wife and I had a truly wonderful half-day exploring Marble Mountain and the majestic Lady Buddha. Our guide was warm, knowledgeable, and made the whole experience feel effortless. The transport was smooth, the tour was well organised, and every stop offered something memorable.
A beautiful, uplifting experience — highly recommended.
We had such a good time with Alberto…
We had such a good time with Alberto our guide. He was very knowledgeable and friendly.
Rome holiday
Travelled to Rome and booked a number of activities in advance. Easy to book, a good selection and competitive prices. Have done half so far because we are still here in Rome, but we have no complaints. The meeting places have been clearly communicated in advance and the tickets sent well in advance. No issues for us
If youre thinking of booking auschwitz via GetYourGuide DO NOT BOTHER
We booked flights to Krakow with the sole purpose around a visit to auschwitz. We were scheduled for 6am pick up, which we understood may change slightly ie earlier or later. We did not expect to receive a text the day before at 13.54pm (the cut off to cancel was 5am that day) advising pick up was 2.30am! What an absolute joke. There was no way I was going to ask my 80yr old dad to get up at that time ready for a 2.30am pick up therefore would lose my money, I will dispute this.

Reply from GetYourGuide
Great Service
I've used GetYourGuide a number of times now for various trips - some guided and some solo. All the services have been excellent. We've had some really great guided tours with fantastic guides. Its a great service, easy to use and very good value for money too. Can highly recommend
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