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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the tool's accessibility and its ability to empower them to create designs, even without professional skills. Many consumers find it helpful for social media tasks and quick projects, praising its user-friendly interface and time-saving features. Some reviewers mention a learning curve and occasional slowdowns with larger files. However, some users express frustration with the platform. Certain consumers report issues with unwanted subscription charges after trial periods, difficulties in canceling subscriptions, and unhelpful AI-driven customer support. Others mention limitations with the free plan, the video upload limit, and the overuse of AI features. Some reviewers also report that the app is not efficient and that it crashes frequently.

Based on these reviews

Rated 3 out of 5 stars
Invited

I didn’t like that it was a little complicated for me, so I had to get my daughter involved with my creation. She assisted me to completion. Maybe if i was not a beginner, it might have gone easier.

Rated 3 out of 5 stars

I used canva a few years ago and really liked it. When I went to use it again recently, it is still good but I liked it less. AI is over-used in app. I used a free trial and when I went to cancel the... See more

Rated 3 out of 5 stars
Invited

I really like this app. It is really good. The one thing I don’t like is that a lot of things are premium or business so if you want to just use it for free, you don’t have a lot of choices to do or t... See more

Rated 2 out of 5 stars

Using Canva has only left me frustrated. While there are so many features at one's disposal, many of them only contribute to aesthetic. Why can't we have things that are functional? I am aware that t... See more

Rated 1 out of 5 stars

I had a scheduled call with Mikha Pinto to review moving files to a new account after not being able to get on line support. It appears I cant move the files to a new google account. without opening... See more

Rated 1 out of 5 stars

ABSOLUTELY APPALLED. I HAVE A CANVA PREMIUM ACCOUNT. I'VE SPENT 17 HOURS WRITING A 150 PAGE TRAINING MANUAL ONLY TO SCROLL UP TO THE FIRST PAGE AND ALL THE TEXT HAS DISAPPEARED! I'M BEYOND FUMING.... See more

Rated 4 out of 5 stars
Invited

Canva takes a little bit of a learning curve, but it is a really good tool for creating zines, and pamphlets, and banners. It allows me to upload images, resize them as needed, I can move bodies of t... See more

Rated 4 out of 5 stars

I wanted to share my experience with Canva. I thought Canva would be hard to use but I was wrong! My first project was a recipe card and it was simple. And since then, I’ve used it at work several tim... See more

Rated 1 out of 5 stars

I could not understand a lot of aspects of creating a simple design. The help was automated. Real people were not accessible to assist with something specific. A crucial image I bought d... See more

Rated 1 out of 5 stars

Someone stole my debit card details and used it for a subscription at Canva, who didn't do any fraud checks. I did a chargeback with my bank & Mastercard, and Canva have challenged it, rather than let... See more

Rated 1 out of 5 stars

With Canva’s new video editing update, it has REALLY gone down the toilet. It is no longer a user friendly video editing option. It now takes 8 steps to create a voice over to your video instead of... See more

Rated 1 out of 5 stars

Terrible!It was far from perfect for creating videos before, but now it’s just a complete waste of time. All the elements are scattered across multiple layers and there’s no proper alignment tool. Yo... See more

Rated 1 out of 5 stars

The prints and the delivery of these were ok. So I had no issues with these. BUT. They charge (Australian?) VAT to a EUR VAT registered company and that is fraudulent. Weeks of plenty of emails goi... See more

Rated 1 out of 5 stars
Invited

I downloaded the place cards but was not able to personalize them. Then on the 6th at 7:48 pm I was told by the computer that my review had to be for a future date.

Rated 1 out of 5 stars

The site itself is great but be careful because they do not care if you’re information was stolen or if you cancelled a card and they somehow manage to pull money from that card they will NOT refund y... See more

Rated 1 out of 5 stars

Very bad experience. No customer service, so when there's a problem you are pretty much on your own. Be super care with free trials and the auto-charge for a subscription. They do not refund and are s... See more

Rated 1 out of 5 stars

I left a detailed review listing all the things that were disappointing about Canva, mainly how NOT user-friendly, time wasting and chaotic it is to use. I will never use them again. They immediately... See more

Rated 2 out of 5 stars

Was looking for a program to help with some design projects and gave Canva a try. However to do what I needed I had to sign up for a Pro account. Figured I'd sign for a month or two until my project... See more

Rated 2 out of 5 stars

I’m honestly frustrated with Canva over their 1 GB video upload limit. For a paid platform in 2025, that’s ridiculously small — especially when even short HD videos easily exceed that. What rea... See more

Rated 1 out of 5 stars

I’ve been using this app for years (foolishly), but I’ll soon switch to another one. That’s exactly why I’m leaving a one-star review, unfortunately, you can’t give less. I can only describe... See more

Rated 2 out of 5 stars

Briefly - Briefly - 1. I have never asked for Team subscription 2. Canva charged my account after trial mode of 27.00£ 3. They promised send me a reminder when my trial ending - nothing happend... See more

Rated 1 out of 5 stars

Canva USED to be my go-to, but as of tonight I will be finding an alternative. Their support is dismissive, and no help. You'd get better answers from your dog. I spoke to a total of two dismissive ag... See more

Rated 4 out of 5 stars
Invited

I've served for the last 40 years training and put hands on best agricultural techniques and technologies to bust up small holders production and productivities. Through these ups and down I've accum... See more

Rated 1 out of 5 stars

I talked to Customer Service about a charge that was on my business account. I tried Canva once or twice and didn't care much for it in terms of what I needed. However they charged me even after I c... See more

Rated 1 out of 5 stars

This used to be decent tool, but showing useless AI features in everything is insane. I can't remove useless AI bubble event when turn of all AI nonsense.

Rated 1 out of 5 stars

It absolutely does not follow instructions. I gave it a created image, and asked it to exchange two words. No matter how I explained it, it got it wrong and worse with each iteration. Then it says I u... See more

Rated 1 out of 5 stars

Slow, Terrible Ai. You cant edit most pictures you upload yourself, and if you can, It doesnt even work! And at least 90% of all the pictures and stuff is Pro!

Rated 1 out of 5 stars

Being a thief and Stealing money get Canva staff a 1 star, at best. Paid $120 for 1-yr Sub. We have til Dec 2025 left. We only used ~ 25% of the limit given. And we don't use any of... See more

Rated 2 out of 5 stars

App freezing or crashing and not really efficient on understanding the user's input Put more effort in optimizing the app because isn't possible it can run that bad on a 1000€ device from 2024

Rated 1 out of 5 stars

Canva is the worst service I have ever seen. Their site is slow as hell and their AI is completely stupid. Their tools are all paywalled and bad. Don't waste you time with this terrible service and ho... See more

Rated 4 out of 5 stars
Invited

I am so greatful to have conva as one of the tools that boost my working experience and being trusted

Rated 1 out of 5 stars

It was hard to use the templates and when I tried to cancel I got a run around on the Apple site-which said I didn’t have an account with Canva and I had to cancel my bank card to stop the subscriptio... See more

Rated 1 out of 5 stars

this system is very complicated, as soon as you change the ratio your project gets mixed up. also paid for Pro $165 and they charged me $405 . seems very sus to me.

Rated 1 out of 5 stars

For Service improvement (including analytics and machine learning): We may analyze your activity, content, media uploads and related data in your account to provide and customize the Service, and to t... See more

Rated 1 out of 5 stars

Bad service - all responses are ai generated would highly recommend not to use canva anymore

Rated 4 out of 5 stars
Invited

Canva has got everything great but I'm unable to avail the free plan for students.

Rated 1 out of 5 stars

Canva went from a 5/5 to a 1. Its success was built on simplicity, but now it’s bloated and frustrating. What used to take minutes for a simple video animation is now a slow, buggy process. Switching... See more

Rated 2 out of 5 stars

In my opinion this website is a trade-off between customizability and convenience this website is trading customizability for convenience. It does not allow you with the base version to... See more

Rated 2 out of 5 stars

It was frustratingly difficult to cancel my trial period, as any place I clicked it said that I could upgrade my account. By the time I figured out how I could do so the period had lapsed and now I wa... See more

Rated 4 out of 5 stars

As a user since the beginning, I can confidently say that Canva is one of the most powerful and accessible creative tools ever created. It lives up to its mission of “empowering the world to design” w... See more

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Company details

  1. #21 of 21 best companies in Software Company
  2. #1 of 1 best companies in Cloud Computing Service
  3. #6 of 6 best companies in Digital Printing Service
  4. #5 of 5 best companies in Graphic Designer
  5. #1 of 1 best companies in Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 4 out of 5 stars

Increased paywalls

I used to use this a lot, but I feel like recently they've increased paywalls for simple things like exporting in a slightly different size, still helpful, but wish that it offered more functionality in the free tier.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

CANVA PRINTING SERVICE & MISLEADING…

CANVA PRINTING SERVICE & MISLEADING “MATCHING ENVELOPES”

This review is based on my recent experience with Canva’s printing service. If you order 5.5 x 7 inch cards and select the option for “matching envelopes,” be aware: the envelopes you receive will be far too large—in my case, 1.75 inches wider than the actual card. I initially assumed it was a fulfillment mistake, but customer service informed me that this oversized envelope is the closest they offer for that card size.

This raises a serious question: Why sell a card size you can’t properly support with actual matching envelopes? It’s misleading and makes no sense from a customer experience standpoint.

Because of this, I now have to spend additional time and money sourcing the correct envelopes elsewhere, which defeats the purpose of using an all-in-one printing service. Canva is a major printing provider; offering correctly fitted envelopes should be a basic expectation, not an afterthought.

This was extremely frustrating, and customers deserve clearer information—or, better yet, proper envelope sizing that matches the products you sell.

8 December 2025
Unprompted review
Rated 2 out of 5 stars

It has changed

I use to use canva to create things, and tried again today for the first time in awhile. It seemed less organized, clunky and less intuitive. I could not find functions that were easily accessible just the last time I used it. Frustrating to say the least.

8 December 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Honestly canva is a life saver

I’ve had a really good experience with Canva, and I just finished my latest project today, December 9th—a photo collage. I had dozens of photos and I was dreading trying to fit them all together, but the collage templates in Canva were a total game-changer. I just dropped the pictures in, dragged a few around, and it looked professional and clean in less than an hour. It was so much easier and quicker than I expected. If you need to put photos together without a lot of fuss, this tool is the best!

9 December 2025
Rated 5 out of 5 stars

I used this site to create several…

I used this site to create several social media posts, and it turned out to be much easier than I thought. I liked that I could customize colors and layouts without having to navigate through complicated menus. Exporting the finished files was quick, and everything turned out exactly as I wanted.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Canva has got so bad

Canva has got so bad! Useless upgrades that leave you caught in a nightmare of impossible template additions. The graphics are so childish! Please stop upgrading! This used to be an excellent piece of design software for folks who dont have Photoshop etc. I have turned out some marvellous leaflets and design pieces for projects - but now it's getting silly. Am considering stopping using it.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst software ever!!!

Worst software ever!!! You spend hours getting the AI to follow basic instructions, only to have it refuse when you come back to resume. Don't waste your time and money on this piece of rubbish.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Customer Service Support is non existant

I had a scheduled call with Mikha Pinto to review moving files to a new account after not being able to get on line support. It appears I cant move the files to a new google account. without opening a new account, moving files one-by-one and then canceling the account under the old google acct. I had a call that was cancelled the day of, with links to go back & use the customer service support that was not helpful to begin with.

5 December 2025
Unprompted review
Rated 2 out of 5 stars

This website is jack of all trades a master of nothing and can barely do anything because it spends to much time trying to do everything


In my opinion this website is a trade-off between customizability and convenience this website is trading customizability for convenience.

It does not allow you with the base version to export a website as a HTML file or import a Raw HTML file

Just know when it did not let me export it as an HTML file I was using the website builder.

yes the website builder that's supposed to help you build out a website that doesn't even have support for non-static code it can't support exporting html the literal website builder can't export a website in the language the entire web is built on.

It's also hard to edit the code directly.

The upside is that anybody who knows how to use a mouse a keyboard and a web browser can relatively easily make a website.

1 December 2025
Unprompted review

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