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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the visible improvements in their skin, such as a more even tone, reduced dark spots, and improved hydration. Many consumers highlight the effectiveness of the products, with some noting visible differences after just one use. People also value the packaging, describing it as elegant and well-designed, with attention to detail. However, some reviewers express mixed feelings regarding product quality, order fulfillment, delivery service, and customer service. While some customers praise the prompt and professional assistance they received, others mention issues such as smashed boxes upon arrival. A few reviewers also mention that they are not sure about the effectiveness of some products.

Based on these reviews

Rated 4 out of 5 stars

I bought the eye cream with the red-light gadget. I love gadgets so that's why I bought it and unfortunately, it's just a gadget; I don't see any major improvement, but I gave it a (4) because the ey... See more

Company replied

Rated 4 out of 5 stars

The communication between me and CocoBeauty has been exceptional. My order was lost in transit and, after lots of messages between us, a new product was sent out to me. I am very happy with my order a... See more

Rated 4 out of 5 stars

Website was clear and easy to select the products i was interested in. Shipping updates were very frequent( a little too fast asking what i think of it tho, it was barely on its way lol) Got it de... See more

Company replied

Rated 5 out of 5 stars

So I made an order from CocoBeauty after falling victim to viral marketing of their collagen masks and peel shots, I then panicked slightly afterwards when I discovered the trustpilot ratings -... See more

Company replied

Rated 5 out of 5 stars

Absolutely obsessed! I will admit I was hesitant… you never know what you’re actually going to get when something is advertised on social media. THIS STUFF IS AMAZING!!! It works just like all... See more

Company replied

Rated 5 out of 5 stars

My experience and your service and help are flawless. I love the peeling products BUT I imagine I´ve got more wrinkles and they show more after I started using the collagen stick. Very disapointed :(... See more

Company replied

Rated 5 out of 5 stars

I've had this for maybe 2 weeks now.... my face is so smooth. I usually spend a lot of time each night with a metal extraction tool grabbing black heads. I just tried to do that before my shower this... See more

Rated 5 out of 5 stars

Absolutely amazing product! I Saw results with the very first use. I am a licensed Esthetician, and have used many different products. I highly recommend….you won’t be disappointed

Rated 5 out of 5 stars

I was afraid to put the eye pads or the mask in the beggining but the result was amazing! it's incredible to see the results! I couldnt believe my eyes! I wish to know how many times per week I shall... See more

Rated 5 out of 5 stars

I have been using Coco Beauty product for a while and am a total fan. Recently there was an issue with the delivery and the customer service was very responsive and professional. I strongly recommend... See more

Rated 5 out of 5 stars

The boxes came in smashed, but the product was OK. I reached out to the customer care team, and they were very professional, and polite and handling it and gave me a discount for my next purchase as f... See more

Company replied

Rated 5 out of 5 stars

Get what you order rather quickly. I use 2 of their eyepatches every morning. Great products!

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Company details

  1. Health and Beauty Shop

Written by the company

CocoBeauty is a premium beauty company dedicated to revolutionizing the way you experience beauty. Our passion lies in offering the finest quality products, meticulously curated to meet the diverse needs and preferences of our customers. From skincare and makeup to haircare and wellness, CocoBeauty is your ultimate destination for all things beauty.


Contact info

3.1

Average

TrustScore 3 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

Refusing to refund undelivered product

Hi, this is my first review. This company is such a scam.
Order number 215656. I paid money for the product, but I never got it delivered. The courier just didn't call or write; it just turned the order back. Now they refuse to refund and want me to pay addition 100 DKK to get the product again (WTF!!!), which again I have no confidence in getting.

Only after this problem I did research on the internet and read all those angry reviews: here, on facebook, youtube etc., and on their website, they have 700+ perfect reviews, what an irony.

You won't find any legal info about that company on the internet or about where and how they make their product. On the address on Google Maps, there is no Cocobeauty, only some AI-marketing company (what a coincidence, their customer support is also only AI). Their Terms of Use are a scam, just some bullshit with broken links.

They are using TikTok and the idea of "perfect solution of all our problems, but there is nothing in it. Please, don't buy it.

2 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Hi Dmytro

We’re sorry to hear about your frustration, and we’d like to clarify what happened with your order.

Your purchase was placed on September 18th, and the courier made multiple delivery attempts but was unable to reach you. Since the package was never claimed, it was eventually returned and destroyed by the carrier, which is standard procedure for uncollected parcels.

You first contacted us about this on December 9th, nearly three months after the order. At that point, we offered to reship your items if you covered the 100 DKK fee to cover new shipping and import VAT costs that were already paid on the first shipment. We are not refusing a refund or reshipment, we’re simply passing on the unavoidable carrier and customs costs from the first failed delivery, which we could have avoided if you would have contacted us earlier.

As for your other comments, CocoBeauty is a fully registered company and our contact details, business registration, and privacy policy are clearly stated on our website. We also do not use AI for customer support, every message is handled by a real person from our team.

We truly regret that your experience has been disappointing and are happy to resolve this directly as we were actively doing via email up to 2 hours ago when we last replied and you decided to write this review

Rated 5 out of 5 stars

Incredible results! It's magical!

I was afraid to put the eye pads or the mask in the beggining but the result was amazing! it's incredible to see the results! I couldnt believe my eyes! I wish to know how many times per week I shall do it? 1?2? so I calcultae how many more I can buy!! I recommend it!! Amazing!!!!

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Great communication

The communication between me and CocoBeauty has been exceptional. My order was lost in transit and, after lots of messages between us, a new product was sent out to me. I am very happy with my order and the service provided.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing product

Absolutely amazing product! I Saw results with the very first use. I am a licensed Esthetician, and have used many different products. I highly recommend….you won’t be disappointed

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid! SCAM

They offer a 30 day money back satisfaction guarantee.
Great for trying a product you are sceptical if it works right?
Wrong! When you ask for a refund and a way to send back they send you there terms thats buried in the website that they only accept "Un opened and in its original packaging" So how are we meant to find out if it works? SCAM company.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

I've had this for maybe 2 weeks now...

I've had this for maybe 2 weeks now.... my face is so smooth. I usually spend a lot of time each night with a metal extraction tool grabbing black heads. I just tried to do that before my shower this morning and I had like maybe 4 to extract. Which sucks only a little bit because I won't get that dopamine hit from extracting much anymore but dang my face is clean!! Something that I was thinking about in my shower just now is that the black rice bottle is kinda small and I think it might be a little annoying to keep ordering from yall so can you make a bigger bottle if you dont already have one? I haven't looked at site inventory for a second time yet

18 November 2025
Unprompted review
Rated 5 out of 5 stars

The boxes came in smashed

The boxes came in smashed, but the product was OK. I reached out to the customer care team, and they were very professional, and polite and handling it and gave me a discount for my next purchase as for the product itself. I am very amazed with how it has plump my under eye and over eye area. I look forward to continuing to use.

28 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Thank you so much for sharing your experience! We’re sorry the boxes arrived damaged, but we’re really glad our support team was able to help quickly and professionally. It’s wonderful to hear you’re seeing great results with the product, plumper, smoother under eyes are exactly what we love to see!

We truly appreciate your understanding and your kind words.

Rated 5 out of 5 stars

Silky soft

Product is silky soft and helped with lines on my forehead

31 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Thank you so much for sharing your experience! 💕
We’re thrilled to hear you’re loving the silky texture and already noticing smoother forehead lines — that’s exactly what we love to hear!

We truly appreciate your support and for taking the time to leave a review. ✨

Rated 5 out of 5 stars

The product is amazing

The product is amazing

30 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Thank you so much for sharing your experience! 💕

We truly appreciate your support and for taking the time to leave a review. ✨

Rated 4 out of 5 stars

seen it, tried it, now waiting for results

Website was clear and easy to select the products i was interested in.
Shipping updates were very frequent( a little too fast asking what i think of it tho, it was barely on its way lol)
Got it delivered in my mailbox safe n sound.
Products were exactly as promised, working pretty well. Got to get used to the neck firming cream roller, the wheels can be a little painfull sometimes.
cream you dont need a lot, and be sure to really work it in your skin with the redlight applicator. Just dip it in the cream, and roll underneath your eyes etc. make sure it dries completely before falling asleep, or the product will dry up slightly crusty .

24 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Thanks so much for your detailed review. We loved reading this! It’s great to hear everything arrived smoothly and that you’re already seeing the products work as expected.

The neck roller can definitely take a little getting used to, but your tips for applying and letting the cream dry are spot on. We really appreciate you sharing that, it’ll help other customers too!

Hope you see even better results in the next few weeks.

Rated 4 out of 5 stars

I bought the eye cream with the…

I bought the eye cream with the red-light gadget. I love gadgets so that's why I bought it and unfortunately, it's just a gadget; I don't see any major improvement, but I gave it a (4) because the eye cream is nice. Hopefully, after consistent use I will see some sort of difference! Overall, not a bad product.

27 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Thank you for taking the time to share such an honest review — we really appreciate it. We’re glad you’re enjoying the eye cream and totally understand your point about the gadget. Consistency is key with red-light technology, and results often become more noticeable over time.

We truly value your feedback and hope you continue to see improvement with regular use. Thanks again for giving CocoBeauty a try!

Rated 5 out of 5 stars

Flawless service

My experience and your service and help are flawless. I love the peeling products BUT I imagine I´ve got more wrinkles and they show more after I started using the collagen stick. Very disapointed :( Really looked forward to seeing the results from that one.

29 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Hi Isabella,

Thank you so much for your kind words about our service, we truly appreciate it! 💕

We’re really sorry to hear that the Collagen Stick didn’t meet your expectations. Everyone’s skin can react differently when first introducing new active ingredients, sometimes fine lines can appear more visible initially as the skin adjusts and begins renewing itself.

Thank you again for your honest feedback and for being part of the CocoBeauty community. ✨

Rated 2 out of 5 stars

Meh--no difference

The collagen undereye patches haven't done a thing to combat puffiness unfortunately. I've been wearing them overnight to absorb completely.

28 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Thank you for giving our collagen eye patches a try and for sharing your experience. We’re sorry to hear you haven’t noticed a difference yet, results can vary depending on skin type and consistency of use.

Our team would love to help you get the best results possible or suggest a product combination that better targets puffiness. Please feel free to reach out to us at info@cocobeauty.com
— we’d be happy to assist.

Rated 1 out of 5 stars

Dont be fooled

Dont be fooled! This product is mainly made from Petroleum Jelly, aka… Vaseline! It even smells exactly the same as my jar of Vaseline. Dont waste your money

2 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

We’re sorry to hear you didn’t enjoy your experience, and we appreciate you sharing your thoughts. While our balm does contain emollient ingredients similar in texture to petroleum jelly to lock in moisture, the formula is much more complex — it includes vitamins, peptides, and botanical extracts designed to nourish and smooth the skin over time.

We completely understand that texture preferences differ, but please rest assured that the ingredients are carefully selected and dermatologically tested for safety and performance.

Thank you again for your feedback — it helps us continue improving our products.

Rated 5 out of 5 stars

Absolutely obsessed!!!

Absolutely obsessed!
I will admit I was hesitant… you never know what you’re actually going to get when something is advertised on social media.
THIS STUFF IS AMAZING!!! It works just like all the videos you see. I’m literally doing it to everyone in my family. My face… is glowing. So shiny! So smooth, it feels great, it looks great! I never go anywhere without wearing makeup… now, I DO! Which is crazy.
Thinking about buying it for everyone I need gifts for, for Christmas.

*(also… I truly never spend my time writing reviews… so the fact that I am… yea. It’s that good)

26 October 2025
Unprompted review
Cocobeauty logo

Reply from Cocobeauty

Wow! thank you so much for this amazing review! 💖
We’re thrilled to hear you’re loving your results and that our patches gave you that glow you were hoping for. It means the world to us when someone who was initially hesitant ends up becoming a fan — that’s exactly why we do what we do!

We love that you’re sharing them with your family too (they’re going to be glowing right along with you ✨).
Thank you for trusting CocoBeauty — and for taking the time to share your experience when you usually don’t. That truly means a lot.

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