ERGO Reiseversicherung AG  Reviews 6,021

My claim was professional and very qucik handled.

I work in London and always book my ticket via Trainline and take out ERGO insurance. I had my ticker booked to go to London 08/09/2025 and my train was at 01.30 am. When I arrived at the station the station was locked and I missed my train. I the had to drive down to London as I had a few meeting that I had to attend. On arriving back home I put in an Insurance Claim with Ergo for the train that I could not catch. When I put in my claim I received an email advising me that I will have a response back to my claim within 10 days. over 4 week later no response. I contacted ERGO and lodges a complaint. I then received an email from ERGO advising that my claim was unsuccessful and that my claim was not valid. I was told to read the Policy Booklet relating to missed Trains. This Trainline Insurance is not worth the paper it is written on, and I will not be taking any insurance out with ERGO UK Travel Insurance Ltd again. Crooks.

one week after receiving your email saying that the reimbursement had been issued I still have to receive the money.
Besides it's impossible to communicate with you

Similar to many other insurances this company is just a pure scam.

Save yourself time and money and go with a modern insurance at least.

They are fast in letting you pay. Then if you need their help and service they‘re hard to reach and just cause so many more problems. The portal to upload cases would crash multiple times.

They scam you into a yearly subscription without providing proper notice about it.

Try 1: We gave it a try when we were sick on vacation and the doctor app they provided just connects you with random doctors who have no clue about ERGO and what you need for insurance purposes. - Result: couldn‘t use the insurance properly.

Try 2: We gave it a 2nd try when we we‘re sick and just wanted to get paid back our pharmacy costs of 120€. Nothing else just 120€ for a 250€ insurance. Provided them all the documents and proofs (physically!! because the portal would crash all the time). Then after 1month of waiting they just send a mail that they again need some more documents - even though we communicated it beforehand.

Whoever is doing Product Management at this company should get fired because this product offering and company creates ultimately no value for customers. Just trouble.

Thank you. everything was good, but I still did not received my money back. It is already 2 weeks.

Very professional and thorough. Very happy with your service.

Quickness in the process entire process and refund

ERGO processed my claim properly and fast. They are very constructive.
Very happy with their service.

fantastic, thanks

You were fast and correct . Thank you for your support

The process was ease enough to get the reimbursement. I don't give 5 starts just because I feel the portal web page UI a little bit old and with few options. For instance, once I submitted my requests there were no details on it.

I purchased two tickets to a concert by the artist Burna Boy in Berlin, which was originally scheduled for July 5, 2025, but was eventually postponed to a date that was not relevant to me at all. I also paid an additional fee for ticket insurance.

I live in Israel, and in June 2025, we came under Iranian attack. As a result, my house was hit by a missile and destroyed. On June 18, 2025, I contacted the insurance company, explained the situation, and requested a refund because I urgently needed the money.

Unfortunately, I encountered endless obstacles. I received only automated responses, and no one contacted me personally. I submitted a claim through the website and hoped to receive some response, but was disappointed to find that the claim had not been processed and remained in the same status with no progress.

This has been very frustrating. I chose to insure the tickets and trusted that I would be able to receive a refund. Unfortunately, I have experienced poor service and a complete lack of response.

Excellent. Fast and precise.

All fast and smooth as it should be handled. Strongly recommend.

Everything was excellent from the start.Comunication was amazing and response was very fast.
After the accident I was devastated and the fact that I was refunded without any problems helped alot.
Thankyou very much for your amazing service.

Best ever . Has been very easy to ask and be refunded. Thanks for your service. 5 stars ⭐️

Eure Hilfe war sehr ok!

I don't speak German properly, but everything was fine with the process. Sorry for having multiple documents to define my conditions (medically: not ok, but not because of you). Thanks for the help again.

Quick comment on the concert I had to cancel: Dua Lipa is a nice singer but until 2021-2022, then it got a bit bored. New Katy Perry, yea yea we understand that. So maybe the concert was not so important but in this case I was more important (my health and my body too)!