Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, attentiveness, and patience in helping them find the perfect fragrances. Consumers appreciate the personalized recommendations and the staff's ability to guide them towards scents that match their preferences, without being pushy. People also highlight the friendly and welcoming atmosphere of the store. The excellent customer service, coupled with a wide selection of products and great deals, makes for a satisfying shopping experience. Reviewers also appreciate the prompt and helpful online customer service, as well as the fast shipping times and secure packaging. Consumers highly recommend this store for its knowledgeable staff, personalized service, and overall enjoyable shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

I absolutely love the buy one get one half off deals! Also, the staff member that helped me seemed quite knowledgeable of the niche fragrances available and helped me select some great scents that wer... See more

Rated 5 out of 5 stars
Verified

I Love this place. I know I'm not leaving with just one fragrance always 4 or 5 because of the Great deals they have. Awesome customer service, very polite and professional. Love doing my Christmas h... See more

Rated 5 out of 5 stars
Verified

What a treat visiting this perfume store! I was always skeptical to enter and I was lucky to have met Joseph, a true connoisseur of perfumes and colognes. Never pressured me into a sale and truly li... See more

Rated 5 out of 5 stars
Verified

Dmytro is excellent! He listened to us to find out what scents we liked, then guided us through a number of fragrances until we found the perfect match. He showed us different packaging options as wel... See more

Rated 5 out of 5 stars
Verified

It’s getting really hard for me to find my favorite perfume, Emporio Armani, and when I do find it, it’s usually very expensive. Fragrance Outlet had it and for a good price so I bought 2! Delivery wa... See more

Rated 5 out of 5 stars
Verified

The customer service was amazing. The sales reps were attentive to customers coming into the store acknowledging them and thanking them for their patience. The direct one on one contact was wonderful... See more

Rated 5 out of 5 stars
Verified

Very attentive workers, Joseph to be exact, he's my guy haha, glad to see his face Everytime I get to go to that store and also the manager he's a very cool and chill dude and the other lady, she's th... See more

Rated 5 out of 5 stars
Verified

I appreciated sales person willingness to help smell many perfumes as I had no idea what I wanted. She made a couple suggestions one of which I ended up purchasing. She was very nice and helpful.

Rated 5 out of 5 stars
Verified

This store just knows their stuff. They are up to date on what is garbage that tiktok is just spewing everywhere and can Emily durect you to what suits you best. Amid and Joe are unmatched in custom... See more

Rated 5 out of 5 stars
Verified

The sales woman working on Thursday, November 20, couldn't have been more helpful, patient, or kind! I'm sorry I didn't get her name, but she was there last year as well. I would recommend that she r... See more

Rated 5 out of 5 stars
Verified

The two young ladies that were in there both greeted us when we came in the door and immediately wanted to know if we were looking for something specific and if not what scents we like. Both young l... See more

Rated 5 out of 5 stars
Verified

Jonny is a legend. Whatever they pay him, it isn’t enough. I walked in hoping to get some cologne to hold me over till I can order the one I picked out from some Googling and asking around. I w... See more

Rated 5 out of 5 stars

My person that helped me was Virginia, she was very knowledgeable and helpful. She embodied the kindness that can be amiss this time of year. She was patient and professional, looking out for her cust... See more

Rated 5 out of 5 stars
Verified

I forgot his name but this guy was so super helpful in giving me recommendations and showing me scents he thought I would like based on some questions he asked me like if I liked warm or clean scents.... See more

Rated 5 out of 5 stars
Verified

Lady that help us was very insightful with great customer service skills. She even helped us stay on budget and my son was able to get two bottles of cologne he loves and wears everyday, even grandma... See more

Rated 5 out of 5 stars
Verified

Good selection. OK prices. Was able to cancel a purchase made by mistake before it was shipped. Prompt follow-up from customer service. Recommend.

Rated 5 out of 5 stars
Verified

The young lady that worked with me made my experience worth the drive there from KENNESAW. She was very helpful in helping me find what we wanted.

Rated 5 out of 5 stars
Verified

Everybody was super helpful! I don't know too much about perfume but I was impressed with the knowledge of the store associates. I'm glad I went in.

Rated 5 out of 5 stars
Verified

All credit goes to the sales representative. He was very professional and polite. Because of his sales skills I spent more than what I wanted

Rated 5 out of 5 stars
Verified

So far satisfied ; At the moment or should I say this a first which seems good but in time I will be able to give more descriptive details . Thank You!

Rated 5 out of 5 stars
Verified

The lady who helped me was so knowledgeable and patient. I will definitely be coming back, because of her!

Rated 5 out of 5 stars
Verified

received great service and assistance in finding the right fragrance for myself. They listened to what I liked and provided me with tests of bottles they think I'd like.

Rated 5 out of 5 stars
Verified

Great customer service from the time I walked in the door. The salesman was very familiar with the perfumes and colognes. My husband is going to be very happy with the choices made. Thanks so much. �... See more

Rated 4 out of 5 stars
Verified

I love ordering from Fragrance Outlet online. There are more perfumes available and more flexibility, my order is delivered in a timely manner.

Rated 5 out of 5 stars
Verified

I was able to find what I needed easily on the website. Shipping time was fast and communication regarding my order kept me in the loop.

Rated 5 out of 5 stars
Verified

I was looking for a cologne for my son we wanted the ysl bottle but It was kinda of pricey but there helpful staff recommended us to one that was affordable and sort of smelled like the one we wanted... See more

Rated 5 out of 5 stars
Verified

The ladies whom worked the day I came in were very caring, knowledgeable, and professional.

Rated 5 out of 5 stars
Verified

Everyone in the shop is inviting and friendly. They were very patient with us until we found exactly what we were looking for! Thank you so much!

Rated 5 out of 5 stars
Verified

They’re all amazing and everytime I go inside, they help me find exactly what I’m looking for!

Rated 5 out of 5 stars
Verified

The customer service is very good and the deals are amazing too. The atmosphere is welcoming. And I love the rewards.

Rated 5 out of 5 stars
Verified

The girl was very kind and helped menout immensely. I reccomend the location to everyone.

Rated 5 out of 5 stars
Verified

I received my order in a timely manner and the packaging was perfect it kept purchase from being damaged

Rated 5 out of 5 stars
Verified

Your perfume specialist ( a young man, I forgot his name) was very professional, engaging, and made many suggestions helping me find my fragrance. Excellent customer service.

Rated 5 out of 5 stars
Verified

We had amazing service from the staff and worked with us until we found fragrances we liked. Superb service.

Rated 5 out of 5 stars
Verified

The sales people were very helpful in making my purchase and made my experience pleasant.

Rated 5 out of 5 stars
Verified

So easy to do business with! Order arrived so quick! Very pleased with Fragrance Outlet 😊

Rated 5 out of 5 stars
Verified

Quick. Helpful service. I love that the employees have knowledge of the products and helped me fond exactly what I needed. Thank you very much!

Rated 5 out of 5 stars
Verified

It was a nice experiencia customer care so good and profesional i like it very much 10 of 10 100%

Rated 5 out of 5 stars
Verified

The representative who attend us knew what they were talking about.

Rated 5 out of 5 stars
Verified

The lady at the shop was extremely helpful and really knew her fragrances. She asked me about my favorite cologne and showed me a range of options that matched my style perfectly. She was right about... See more

Rated 5 out of 5 stars
Verified

Fragrance outlet has a variety to choose from and I like the fact that you can turn your oil into a spray I'm going to go online and visit thank you

Rated 5 out of 5 stars
Verified

Between the two representatives have acknowledge of your product and also being kind and very helpful and continually letting me know what was available on other sales and then some more sales and som... See more

Rated 5 out of 5 stars
Verified

The sales rep listened to what we were looking for. She was very knowledgeable and able to guide use to additional fragrances that we might be interested in purchasing. She was not pushy if it was no... See more

Rated 5 out of 5 stars
Verified

I went to Fragrance Outlet looking for a perfume I’ve always wanted, but I ended up finding another one that perfectly matches my husband’s cologne—and it smelled amazing. The employee who helped us w... See more

Rated 5 out of 5 stars
Verified

The two young ladies who helped me were absolutely fantastic. They were incredibly patient and let me try a ton of different colognes until I found the perfect one. They were knowledgeable, friendly,... See more

Rated 5 out of 5 stars
Verified

Was great friendly workers great selection simple and easy I was in and out no problems no issues with the cologne I was wanting thank you guys

Rated 5 out of 5 stars
Verified

The customer service was superb...the store was super busy due to the balck Friday sale , but the transaction was quick and easy. The sales lady was very pleasant and the young man that rang the tran... See more

We perform checks on reviews


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Barber Supply Store
  3. Clothing Store
  4. Cosmetics Store
  5. Dental Clinic
  6. Eye Care Center
  7. Hair Product Store
  8. Nail Salon
  9. Pharmacy
  10. Skin Care Clinic
  11. Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The gentleman that serviced us was…

The gentleman that serviced us was amazing! He was very patient and knowledgeable and was able to tell us so much about different fragrances. I love my two new perfumes without him. I definitely wouldn’t have bought them.

7 December 2025
Rated 5 out of 5 stars
Verified

It was pleasant and quick

It was pleasant and quick. A young man asked if I needed assistance immediately upon entering the store. He had great suggestions and listened to what I described as my preferences.

7 December 2025
Rated 5 out of 5 stars
Verified

Albertville, mn

Sales associate was helpful. When they weren't sure, they looked up the answer. Good deals like the BOGO and were able to give me extra deals on some of the fragrances, they called it unlimited items. Example I bought 4 and only paid full price for 1. The other 3 were 50% off each.

7 December 2025
Rated 5 out of 5 stars
Verified

Very helpful and knowledgeable!

My husband and I went in looking for something for a gift, not knowing exactly what products we wanted. The guy working there was very attentive and helpful. He knew exactly how to help and different scents to help us find the perfect one!

7 December 2025
Rated 5 out of 5 stars
Verified

Great service

The lady that helped me was amazing. I told her things I liked scent wise. With her extensive product knowledge she showed a variety of scents based upon a description. Until I found the ones I wanted.

6 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look