Verified
I recently purchased two espresso cups from Café de l’Arbre, and I couldn’t be more impressed. The quality is exceptional—the cups feel wonderfully crafted, with a design that is both beautiful an... See more
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Wonderful latte art workshop! The class was very informative and really fun. Plus, a bunch of yummy coffee to drink ;) Our instructor, Pierre, was very helpful and made the experience highly enjoya... See more
Verified
Very weak tasting coffee. Its like the beans are not roasted enough. Very disappointed.
Company replied
Verified
Amazing coffee, just had my first discovery package and super satisfied. Really friendly service as well. I’ll definitely re-order!
Company details
About L'Arbre à Café
Written by the company
Créé en 2009 et plébiscité par les plus grands chefs et artisans, L’Arbre à Café est producteur-torréfacteur et distributeur de cafés hautement gustatifs, durables et humains (entreprise à mission certifiée B Corp).
Nos valeurs et nos engagements correspondent aux aspirations profondes de notre société et des consommateurs : agriculture biologique et biodynamique, direct producteur et prix justes, carbone compensé et agroforesterie, innovation et excellence, qualité de service et proximité.
Nos valeurs et nos engagements correspondent aux aspirations profondes de notre société et des consommateurs : agriculture biologique et biodynamique, direct producteur et prix justes, carbone compensé et agroforesterie, innovation et excellence, qualité de service et proximité.
Contact info
51 rue du Commandant Mouchotte, 94160, Saint-Mandé, France
- 01 84 17 41 17
- serviceclient@larbreacafe.com
- larbreacafe.com
4.7
Excellent
921 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Very expensive for substandard taste
Very weak tasting coffee. Its like the beans are not roasted enough. Very disappointed.
20 November 2025
Reply from L'Arbre à Café
Hi!
Thank you for taking the time to share your experience with us. Your feedback, which we value greatly, is received with the utmost attention.
We are sincerely sorry to learn that the coffee did not meet your expectations. As sharing the passion for specialty coffee, where high standards are non-negotiables, is the very core of our commitment, we take it very seriously when a coffee does not delight. We want every cup you brew to be exceptional.
A member of our dedicated team will be reaching out to you shortly to offer a resolution.
Best regards,
🌳 L'Arbre à Café Customer Care ☕️
Verified
Impressive quality and care
I recently purchased two espresso cups from Café de l’Arbre, and I couldn’t be more impressed. The quality is exceptional—the cups feel wonderfully crafted, with a design that is both beautiful and incredibly pleasant to hold. They’re a joy to drink from and even to touch. I originally received one as a gift and loved it so much that I decided to get another for myself.
I also want to highlight something truly remarkable: their customer service. I have never experienced such an outstanding level of care. The moment I left them a message, their team called me back immediately and went out of their way to find the best possible solution for my request. Their kindness, professionalism, and dedication made a lasting impression.
I am extremely satisfied with my experience and will definitely remain a loyal client after this. Highly
18 September 2025
Reply from L'Arbre à Café
Hi !
We are truly sorry to hear that your cup was damaged during delivery.
One of our team members will contact you shortly to offer a suitable solution to this inconvenience.
Best regards,
Verified
Reply from L'Arbre à Café
Hello☀️
Thank you so much for your kind words! We're delighted that both the service and the product met your expectations.
Your satisfaction means a lot to us, and we look forward to welcoming you again soon for another exceptional experience.
warm regards,
🌳 L'Arbre à Café’s ☕️ Customer Experience Team
Order cancellation
I bought a coffee machine from an online shop. After I bought it and paid for everything, the shop requested 4 times the shipping fee than stated on the website and in the order. Despite explainings, they are now not responding to my request. Finaly they cancled the order. The terms of the contract should be honoured by the seller.
I strongly advise against this seller.
12 February 2025
Unprompted review
Reply from L'Arbre à Café
We sincerely regret the inconvenience and frustration you have experienced with your order. This is absolutely not the experience we want for our customers, and we understand your disappointment regarding the shipping fee discrepancy and the cancellation of your order.
Transparency and fairness are at the core of our values, and we are currently reviewing this situation internally to ensure it does not happen again. It is never our intention to mislead our customers, and if there was an error in our system regarding shipping costs.
Once again, we sincerely apologize for this situation. We appreciate your feedback as it helps us improve our processes and ensure a better experience for all our customers.
best regards,
Service Client de L'Arbre à Café
I tried to buy on the website but at…
I tried to buy on the website but at the moment to choose the delivery and put my address they said the can not send it.. I tried to put “point relai” but was not able the option, I sent an email to the customer service but not answer.. dommage!
29 January 2025
Unprompted review
Reply from L'Arbre à Café
Hi,
We sincerely apologize for the inconvenience you experienced while trying to place your order. Your satisfaction is very important to us, and we regret that our system did not allow the delivery to your address.
We have also taken note of your email and are sorry if you did not receive a response in a timely manner. Our team has now reviewed your request and will get back to you as soon as possible to find a solution.
We sincerely appreciate your patience and hope to have the opportunity to serve you soon.
Service Client de L'Arbre à Café
The café is beautifully decorated with…
The café is beautifully decorated with plants and artwork, creating an inviting space that encourages you to sit back and relax. The sound of gentle music in the background adds to the ambiance, making it perfect for unwinding with a good book or catching up with friends.
On my last visit, I indulged in their seasonal pumpkin spice latte and a freshly baked blueberry muffin. The latte was creamy and perfectly spiced, capturing the essence of fall in every sip. The muffin was bursting with juicy blueberries and had just the right amount of sweetness.
They are not only knowledgeable about the menu but also genuinely passionate about what they serve. They take the time to explain the different options and even offer samples if you're unsure what to choose.
25 November 2024
Unprompted review
Verified
The coffee is wonderful and the staff…
The coffee is wonderful and the staff is friendly and helpful!
12 September 2024
Verified
Verified
Reply from L'Arbre à Café
Dear Wendy,
Your order couldn't be delivered due to issues with the customs. Unfortunately this is out of our control. We reimbursed you the order and we hope to see you again soon among our customers !
Best,
L'équipe de L'Arbre à Café
Verified
Verified
Verified
Verified
Service parfait
7 November 2023
Verified
A very happy new customer!
The communication was excellent (received confirmation e-mails and invoice promptly) plus the friendly staff answered additional questions that I had about the coffee very fast, and they were gracious enough to answer in english. And I received the coffee (which was lovely) a few days later (internationally, in Europe).
20 October 2023
Verified
Amazing coffee
Amazing coffee, just had my first discovery package and super satisfied. Really friendly service as well. I’ll definitely re-order!
14 October 2023
Verified
Excellent cafe
30 September 2023
Verified
Reply from L'Arbre à Café
Bonjour Jean-Philippe, Vraiment navré pour cela. Nous prenons vite contact avec vous si ce n'est déjà fait. Nous en informons aussi notre transporteur.
Verified
Best coffee in Paris!
2 June 2023
Reply from L'Arbre à Café
Dear Ben,
Thank you for your great message.
Have a good day.
Verified
Reply from L'Arbre à Café
Bonjour Emilie,
Nous vous remercions pour votre retour positif et vous souhaitons une excellente journée.
Verified
Qualite du café sublime et gout fidele…
Qualite du café sublime et gout fidele a la description
15 March 2023
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