Consistent Great Service and Speed. Always forewarned of upcoming technical work , friendly and helpful staff , great value for money ,peace of mind when you are with a First Class Company . Absolutel... See more

The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great... See more

Having completed 2 years with LIT without any hassle throughout, it was a pleasure to discuss future options. It was refreshing to be treated with respect as a 2 year customer.

I had internet connection problems. I spoke to a very charming young man called Vlad from customer services and he was very helpful. He was very methodical and patient, he walked me through the steps... See more

Got to talk to a human being quickly. Fair and honest. 4/5 as would have liked a reminder earlier of contract ending and price going up. Clever marketing in getting £7 (35%) increase and offering fa... See more

A gesture of good will was put in applied to my account following a renewal which was only inferred from my email, so I was hopeful but it wasn’t guaranteed! Very happy with the outcome!

Lit Fibre have been my ISP for 2 years now and I have nothing but praise!! Today I renogotiated my contract with Iro from their support team, as you know, this can be a painful process, not with Lit... See more

The gentleman was attentive and was patient with me as I explained my query. He was able to immediately answer my query and made me aware of the process of a rolling contract and best of all, was able... See more

Nick answered my phone call straight away, no waiting in a call queue. He was polite and helpful and immediately confirmed the new contract details. Lit Fibre's customer service is excellent; second t... See more

I’ve had several dealings with LitFibre recently as I needed them to sort out some broadband issues I had caused myself. In every respect their support people were brilliant and I will definitel... See more

Really great service with Iro this morning sorting out my renewal not made to feel punished for staying with the same company unlike other internet providers! Really love what Lit fibre are doing!

All the staff were mature and knowledgeable. Special thanks to Yavor who initially dealt with my order, and George who calmly worked his way through the installation procedure until the set up was com... See more

Nick was fantastic. The support was fast and he stayed on the phone a long time to resolve my connectivity issue. He was patient and knowledgeable. Really very good support.

After starting with Lit Fibre back in early 2024, it feels like no time at all has passed, and we're now at the contract renewal. I opted for the increased speeds as it didn't increase the bill too mu... See more

I've been with Lit for several years, and have just completed my second 2-year renewal. It has been completely reliable, good value for money, they are super easy to deal with over email or phone, and... See more

Really good service and price, haven’t had any problems so renewed for another 24 months and it’s was a low cost!

Support guy Iro provided helpful support which was tailored to my particular concerns Wifi was misbehaving but he worked through a number of options including, finally a software reset and upda... See more

The gentleman that answered my call “Iro”, was extremely helpful. As an existing customer, and, as my contract was up for renewal, we discussed the options . I chose the package which suited my need... See more

Very helpful at renewals, and did listen to my need for a static ip as I feed data into Flight Radar 24 and ADSB. Good to know that I was upgraded to 500mbps from 100! Should make watching F1 and othe... See more

Angel was a great help suggesting changes I hadn't thought of that resolved my issue. It's good to ask as even the simple things can get lost in the noise, sometimes it needs another set of eyes to p... See more

I've been with LIT since they moved into Warminster where I have been living. Over the years I have had a few suppliers, no one comes close to LIT. From the original installation to the service I've h... See more

LIT Broadband have delivered all that has been promised, with a reliable service, good customer care, and no price increase within the contract period. A very good service, well done LIT Broadband

I spoke to Nick from Lit Fibre who explained about my current contract ending, he then offered me a new contract which was cheaper I also asked for another mesh box and he said yes no problem then dro... See more

Very easy to contact and I've had no issues with the service provided. Lenny was very helpful and completed my renewal quickly and easily.

My Internet dropped out this morning leading to a phone call to Lit Fibre. Polite and helpful staff got it back up and working in minutes. Received helpful advice for any future problems. Excellent se... See more

Simple, clear and timely response to a request that was resolved to perfection. The initial response to my query was timely and clear, the wider support from Lit resolved my issue an as a result will... See more

Had an issue setting up my camera doorbell sent a message and didn't expect an answer due to being weekend. Got response within 10mins got a new login set up with different band and got my doorbell... See more

Every time I speak to a member of the team they are always happy to help and very understanding. Great service, great internet, great customer service

The person I have talk to he was very kind and explained me extremely what to do step by step and I understand everything he was saying with no issues and at the issues has been solved and iam very ha... See more

Once configured the service has been fast and problem free. During the installation period two years ago the LIT team were easy to contact and overcame any issues quickly.

I have experienced a perfect service over the past two years. Calls are answered immediately and the one issue I had was fixed the following morning by an engineer visit. The renewal price offered c... See more

I was speaking with Sky about my TV contract. They asked about me to return as a broadband customer. I let them know I'm happy with my existing provider, Lit Fibre. I was then advised to beware pric... See more

Speedy replies to tickets and emails. Literally minutes. Never have I had such excellent response from any company. Human and personal replies. Just brilliant. I have been dealing with Nick. Very frie... See more

Been with Lit for 2 years and been a faultless service with speeds as advertised. Just renewed for another 2 years and happy with renewal deal. Agent on phone was very polite, professional and helpfu... See more

Have been with Lit Fibre for nearly two years now. They've been brilliant in that time. Friendly and helpful in getting me on the right plan to suit my needs to begin with, friendly and diligent at in... See more

The ordering process was really simple. The booking in of install was really simple. The install was really simple. Within 10mins we were back online. The switching service was really simple. The int... See more

I have been with Lit Fibre for the past 2 years and had no problem with the internet so decided to stay with them. Seamless transition and excellent customer service.

Spoke with Lenny. He was very helpful, and he managed to resolve my issue in a few minutes. Normal service has been resumed!

I appreciate your fantastic service. The internet connection has been rock-solid and absolutely reliable, and it’s been wonderful for the whole family to have a dependable connection we can all co... See more

great help very polite all round a credit to the company will stick with lit fibre simply down to the agents help and support

Very fast telephone response to my telephone renewal of contract. No fuss, no endless button pressing or listening to canned muzak. Just excellent customer service.

I just stayed with Lit fibre after 2yr contract I was more than satisfied in the past,so that is why I renewed my contract

So much better constant speed no mid term contract price rise 🙌 perfect never had a issue

Wlad was kind, super helpful and tried at length to help with a complex problem. He is a credit to costumer service at Lit Fibre. Unfortunately for installation City Fibre were absolutely horrendous t... See more

My app stopped working and Nikos (Nick) was kind and patient enough to figure it out. Great customer service and patience.

It was very professional and also very kind support, faster than I even needed, accurate and helpful.

Very helpful advisor who quickly dealt with my contract renewal.

What a delightful young man. Very helpful.