Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform for its user-friendly website, the variety of games available, and the engaging user experience. Consumers also value the promotions and bonus packages, which they find rewarding. The quick loading times of the games and the smooth performance of the site contribute positively to the overall enjoyment. People highlight the excellent customer service, noting the responsiveness and helpfulness of the support team. The fast redemption times are also a plus for many reviewers, even though some consumers mentioned that the payment process could be a bit slow sometimes. Overall, the general sentiment is that the company is building a reliable and enjoyable online casino platform.

Based on these reviews

Rated 5 out of 5 stars

I’ve tried a bunch of casino apps, but this one really stands out. The graphics are smooth, the games load fast, and there’s such a great variety — from slots to blackjack to poker, everything fee... See more

Rated 5 out of 5 stars

Hit for 4k on a 3 dollar bet! Just did my redemption process hopefully everything goes smoothly! So far been a great site hopefully they redeem me so far so good just have to wait 2-4 business days!

Rated 5 out of 5 stars

The site is legitimate and offers a wide variety of games commonly found on other sites. The customer service team is top tier and quick to respond. Redemption is quick for large amounts usually com... See more

Rated 5 out of 5 stars

I'm newer to Lunaland, only just started playing the last week or two. But the gaming has been hot, I won enough to redeem both times I deposited, and even once without depositing anything and verific... See more

Rated 3 out of 5 stars

Im about 6 months into the game havent Won anything yet put some money into it but no luck yet. Amazing games to play just wish it would pay and give more sc in daily check ins.

Rated 5 out of 5 stars

I give Lunaland casino 5 stars so quickly because my first redemption went so smoothly, timely and without any problems what so ever. They stayed in communication with me at all times and answered my... See more

Rated 5 out of 5 stars

Honestly, I was doing some reading of the fine print stuff, and happened to send an email asking further more about certain specifics, and with lighting speed and the most friendly response I’ve ever... See more

Rated 5 out of 5 stars

I recently had a redemption and although I was my first redemption and needed to complete the verification process it took exactly 7 business days to b paid ia PayPal for my $500 redemption. They r s... See more

Rated 5 out of 5 stars

Great casino. I recommend anyone thinking about trying it out to go ahead and make that first step. Sales are often and pretty decent. GREAT selection of games. NoLimitCity was just added to the site... See more

Rated 4 out of 5 stars

So far my experience is really going well!! Cash out 3 times already under 1000 got it within 24hrs and now I’m waiting on 2 $1000+ hopefully I get it quickly but I’m having a blast !! My only negativ... See more

Company replied

Rated 5 out of 5 stars

I love the challenges and daily opportunities to earn SC! I have been playing for a few months now and I really enjoy playing Lunaland. It is very rewarding and the games feels very engaging to me too... See more

Rated 5 out of 5 stars

I absolutely love Luna land! First time I redeemed I waited maybe 3-5 days for my first redemptions but on my 2nd, 3rd and 4th redemptions it was literally paid within 1 day! That’s awesome. Luna... See more

Rated 5 out of 5 stars

I won big and received my winnings without issues the very next day I will continue to play and advise you guys to try em out. Thanks guys. 🤗 Legit casinos awesome games would highly recommend.

Rated 5 out of 5 stars

I LOVE THE GAMES ON THIS SITE !!! CUSTOMER SERVICE HAS ALWAYS BEEN THERE WHEN I NEED SOMETHING AN THEY ARE VERY NICE . Tina

Rated 5 out of 5 stars

It's a breathe of fresh air. Luna land has a lot of variety with their games and bonuses right from signing up. It's definitely a keeper and one to keep your eye on in the future.

Company replied

Rated 5 out of 5 stars

Customer service is spot on and will help you 24/7 no matter what and will resolve your issues. Things take time but their redemption time is very fast. Hidden promos and free spins with incredible pr... See more

Rated 5 out of 5 stars

I recently signed up for Luna land and absolutely love it!! I play ALOT of online casinos and this one has it all! A great selection of games, awesome customer support,several ways to earn gc & sc , a... See more

Rated 5 out of 5 stars

I started playing at LuckyLand Slots out of curiosity, and I’ve been hooked ever since. I love that there’s no pressure to deposit money, and the gameplay is smooth on both my laptop and phone. The ch... See more

Rated 5 out of 5 stars

So far something fun filled and easy to win with this online casino!! I have really enjoyed the response time from their customer service!! I haven’t cashed out yet but not because I couldn’t only be... See more

Rated 5 out of 5 stars

Honestly, this social casino is really solid. They have great deals on purchase bundles and offers. The games seem to hit frequently. And support is always quick to respond (which is appreciated). Ove... See more

Rated 5 out of 5 stars

I can honestly say this platform is one of a kind, and I'm giving this review because it's the truth. They are legit ppl seriously, hands down LunaLand is now one of my favorite sweepstakes casino gam... See more

Rated 5 out of 5 stars

I’ve been following Lunaland since before they were launched. Lunaland is an awesome casino that I definitely would recommend. They have amazing slots along with amazing customer service. There cash p... See more

Rated 5 out of 5 stars

I have cashed out over $600 on this website and have never had a problem-the support staff is also always very responsive and helpful should any concerns every arise! Also, the interface is very fun a... See more

Rated 5 out of 5 stars

A+++ service! Best online gaming venue out there! Great selection of games as well as great package options! Legit company that pays! Why look any further for the best online gaming? Highly recommende... See more

Rated 5 out of 5 stars

I never have to worry about redemptions on Lunaland! I have had ups and downs - as expected, but that’s what you sign up for. However, there are never issues with redemptions and theyre usually very... See more

Rated 4 out of 5 stars

Great low minimum redemption at just $50. Newer slot games. Easy to navigate through the site. Could use better daily bonuses though. And maybe not so many pop ups. Overall nice sweeps platform!

Rated 5 out of 5 stars

Lunaland Casino is hands down one of the best online casinos I’ve played at. The games run smooth with no lag, and the variety keeps things exciting. Their slots are fun, fair, and actually pay out be... See more

Rated 5 out of 5 stars

Lunaland has a very colorful and very nice site, i just started few weeks Ago and my very first time I did very well. I do advise make sure You get your verification done, so you can redeem and... See more

Rated 5 out of 5 stars

Hmm Lunaland where to start 🤔 first imma say there customer service is A1 on point 💯💯 they are fast an very nice. Oh an instead of 100sc all u gotta have with them is 50sc to redeem. I just started... See more

Rated 5 out of 5 stars

The support and responsiveness. These are extremely important factors for ALL social casinos. MOST fall incredibly short on those as well being that most support from other casinos simply don't speak... See more

Rated 5 out of 5 stars

I was browsing casinos on my just play app advertising n downloaded. Got 2.00 for signing up and played diamond explosion. Wasn't sure how much coins I was playing, looked up had 14.00. Started playin... See more

Rated 5 out of 5 stars

LunaLand Casino is a personal favorite of mine for it gives me joy knowing my well loved dog, is named Luna. I liked the smoothness of the site itself and the variety of games you'll enjoy playing.

Rated 5 out of 5 stars

I was able to maintain a balance for hours of play...Lunaland had a great selection of games and are generous with daily rewards for logging in ...I would recommend this casino to anyone!

Rated 5 out of 5 stars

I just recently created an account with lunaland and already they've got me hooked. I love everything about this platform, the animations, the games, the social media competitions and interactions. Th... See more

Rated 5 out of 5 stars

Lunaland has been a great experience since I signed up about 12 weeks ago. Has a daily bonus and daily missions with VIP program coming in near future according to support. My first redemption was eas... See more

Rated 5 out of 5 stars

Since I’ve been a member of the Casino, I have been having a blast. I have lots of my favorite games. I enjoy the missions every day, new promotions, and every time I join the site there’s always a ne... See more

Rated 5 out of 5 stars

LUNALAND IS AMAZING! successful 1 day cashout redeemed on Friday received it Saturday afternoon!!!! Fun games, good incentives and plenty of fun quests for good rewards! I'm happy here thanks lunaland... See more

Rated 4 out of 5 stars
Verified

Lunaland casino is awesome, I keep winning, I haven't tried to cash out yet but I will come back with an update when I do go through the process. They have SO many promotions🥳 and such a large and di... See more

We perform checks on reviews


Company details

  1. Gaming service Provider

Written by the company

Lunaland Casino is an online sweepstakes-based social casino where players across the U.S. and Canada can enjoy thrilling slot games, classic Vegas-style games, and exclusive rewards using Luna Coins (LC) and Sweep Coins (SC). With exciting daily bonuses, fast prize redemptions, and new slots added regularly, Lunaland brings the fun of a nighttime amusement park to your screen. Join the Lunalnad community of players enjoying our fast-paced gameplay, generous promos, and super-fast cashouts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 2 weeks


Rated 2 out of 5 stars

Low welcome bonus and you chose the…

Low welcome bonus and you chose the games I would play. Never got to lobby.

13 December 2025
Unprompted review
Lunaland Casino logo

Reply from Lunaland Casino

Thank you for your feedback. I’m sorry to hear that your first impression wasn’t a positive one. To clarify, our games are available in the lobby, some may simply appear more prominently at the top when you first enter.

I’d be happy to look into what happened in your case and clarify the options that were available at the time. Please feel free to contact our support team and ask for Jack, and I’ll be glad to assist you personally.

Thank you,
Jack

Rated 3 out of 5 stars

Good game

Im about 6 months into the game havent Won anything yet put some money into it but no luck yet. Amazing games to play just wish it would pay and give more sc in daily check ins.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Fun slots

I LOVE THE GAMES ON THIS SITE !!! CUSTOMER SERVICE HAS ALWAYS BEEN THERE WHEN I NEED SOMETHING AN THEY ARE VERY NICE . Tina

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Raised the minimum redemption😡

So these fools take the one thing that made them awesome and completely ruined it. Literally the only thing that set them apart from the other sites was the $50 minimum redemption. They've doubled it to $100 now. Whoever decided this ridiculous policy change, needs to be fired immediately. If I have to get to $100, I'll stick with their competition that's atleast pays instantly. What a stupid business decision. Can only imagine how much they're going to lose with this bone headed move. They already lost my business, and I'm sure I'm not the only one

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Hit for 4k on a 3 dollar bet

Hit for 4k on a 3 dollar bet! Just did my redemption process hopefully everything goes smoothly! So far been a great site hopefully they redeem me so far so good just have to wait 2-4 business days!

7 December 2025
Unprompted review
Rated 5 out of 5 stars

I never have to worry about redemptions…

I never have to worry about redemptions on Lunaland! I have had ups and downs - as expected, but that’s what you sign up for. However, there are never issues with redemptions and theyre usually very quick.
Support is amazing and everyone is so kind and supportive. I don’t use any other site anymore because I fully trust Lunaland and their support team 😊

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam company. Here's proof

Scam company. The reviews are so obviously fake it hurts. When trying to redeem they will simply flag your account for needing further verification, yet ask for none, give NO way to PROVIDE any, and when emailed, they will infinitely "escalate" you all the way to the "chief" of lunaland (whatever tf that is... Sounds cringe as can be but okay) who will literally, and i QUOTE, say: "your account needs further verification" and that's LITERALLY IT. No further help. No asking for these supposed verification items needed, and no further responses to any emails you send asking for help clarification or offers of providing this allusive verification.

So... The definition of a scam. No two ways about it. There is zero excuse for this kind of insane behavior and scummy crap except to literally string people along until they can no longer charge their stolen money back. Despicable. Dont play here or you WILL be robbed as i was.

Honestly i shouldn't even have to give this warning... Any site that pays for such blatantly obvious positive fake reviews should OBVIOUSLY not be trusted... Pathetic honestly.

Oh and this asinine and despicable infinite string along of BS has gone on now for 6 months with zero resolution. In fact, I've yet to receive a SINGLE even remotely helpful email about the situation. Just pretend escalations until you hit the final boss aka the "chief" who's about as useless as a casino that doesnt pay out lawfully earned winnings... Imagine that...

I will be posting a new 1 star review every 3 days until they resolve this utter BS situation. And then i will start my own "escalating" all the way to sending a letter to their local Attorney General! Fun stuff!

7 December 2025
Unprompted review
Lunaland Casino logo

Reply from Lunaland Casino

Hi BD, hope you're doing well.
Thank you for sharing your feedback, and I’m sorry to hear about your experience.
At Lunaland, we take player verification and payouts very seriously, and we always aim to ensure that every player receives their winnings in accordance with our security and regulatory requirements.

I would like to review your case personally and help resolve this for you. Could you please reach out to our support team and ask for Jack? I’ll be more than happy to look into the matter directly and assist you further.

Thank you,
Jack

Rated 2 out of 5 stars

Out of all of the casino games that I…

Out of all of the casino games that I play this one is by FAR the hardest one to win anything on. I have spent ALOT of money a wholeeee lot in this game and have NERVER cashed out. It doesn’t matter how hard you try it will NEVER let you get enough to cash out. It’s actually pretty sad.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Played this site for weeks

Played this site for weeks. I've dumped about 400 in it and have not had 1 single $1 win. They won't pay you and they just take your money. That's my experience. NEVER AGAIN! Disgusted with myself for giving so much money to a fake casino site.

4 December 2025
Unprompted review
Lunaland Casino logo

Reply from Lunaland Casino

Hi Gerit,

Thank you for sharing your experience. I’m sorry to hear that you haven’t enjoyed your time with us. I want to assure you that all of our games operate with certified and transparent RTP, and we work with licensed providers to ensure fair gameplay at all times.

I’d really appreciate the opportunity to review your account history and see how I can help. If you’re open to it, please reach out to our support team and ask for Jack. I’ll be more than happy to look into this.

Thank you,
Jack

Rated 1 out of 5 stars

This casino suck don't waste your or…

This casino suck don't waste your or money. I spin a slot at least 2,000 times and didn't get any good win. It's not like other online casinos I've played before I definitely won't be depositing here again.

28 November 2025
Unprompted review
Lunaland Casino logo

Reply from Lunaland Casino

Hi Marcus,

Thank you for sharing your feedback, and I’m sorry to hear that you didn’t enjoy with us. I understand how frustrating it can feel when you don’t get the results you were hoping for.

All of our games operate with certified RTP and are provided by licensed game providers to ensure fair and transparent gameplay. Even with this, outcomes can vary significantly from session to session, which can sometimes feel disappointing.

If you’re open to it, I would be happy to personally review your account activity and answer any questions you may have. Please reach out to our support team and ask for Jack. I’ll gladly take a look and assist you further.

Thank you,
Jack

Rated 5 out of 5 stars

It's a breathe of fresh air

It's a breathe of fresh air. Luna land has a lot of variety with their games and bonuses right from signing up. It's definitely a keeper and one to keep your eye on in the future.

22 November 2025
Unprompted review
Lunaland Casino logo

Reply from Lunaland Casino

Thank you so much! We appreciate you, thanks for being a part of Lunaland.

- Jack, Lunaland Casino Support

Rated 5 out of 5 stars

Well 1st off I would like to say that…

Well 1st off I would like to say that the customer service is so crossed with improper management , then the employees are not working together there ,don't invest to much time there because when you just Babel and the wrong thing comes out, they close your account and leave you in the dust just like there original plan is from the very beginning

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. They never really payout redemptions. I redeemed $60 one month ago and never received it. Support refuses to help

17 November 2025
Unprompted review
Lunaland Casino logo

Reply from Lunaland Casino

Hi Robert,

I’m sorry to hear about the trouble you’ve experienced with your redemption. That’s definitely not the experience we want for our players.

We always process payouts according to our verification and security procedures, and I’d really like to take a closer look at your case to understand what happened and help resolve it as quickly as possible.

When you have a moment, please reach out to our support team and ask for Jack. I will personally review your redemption and make sure you receive clear information about its status.

Thank you,
Jack

Rated 1 out of 5 stars

Guaranteed To Never Redeem

I wish I could give it 0 stars. I promise you will never get the 50 dollar minimum in order to redeem on any games here. They are rigged beyond belief and it’s so sad that a company exists that just takes and takes but never gives. It should be shut down by the FTC or something because it’s guaranteed you won’t ever win enough to redeem.

15 November 2025
Unprompted review
Lunaland Casino logo

Reply from Lunaland Casino

Hi Simon,

Thank you for sharing your feedback. I’m sorry to hear that you've had such a frustrating experience.

All of our games are provided by licensed studios and operate with certified RTP to ensure fairness. Still, results can vary widely from session to session, and I understand how disappointing it can feel when luck doesn’t go your way.

I’d really appreciate the chance to look into your account and help clarify any concerns about winnings or redemption requirements. If you’re open to it, please contact our support team and ask for Jack. I will personally review your case and do my best to assist you.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Love This App!

I’ve tried a bunch of casino apps, but this one really stands out. The graphics are smooth, the games load fast, and there’s such a great variety — from slots to blackjack to poker, everything feels premium. The daily bonuses and rewards keep things exciting, and I’ve actually had some great wins!

What I really appreciate is how easy it is to navigate — even new players will feel right at home. The interface looks clean and professional, and customer support is super responsive whenever I’ve had a question.

It’s fun, fair, and just overall a great experience. Whether you’re looking to pass the time or feel the thrill of a real casino, this app delivers. Highly recommended — five stars all the way! 🎰

6 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look