Moonpig.com Reviews 511,202

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection of products and designs available, highlighting the ability to personalize cards with photos, messages, and other creative elements. The user-friendly website and app, along with the convenience of sending cards and gifts to loved ones, are also well-received. People value the ease of use, time-saving features, and good value for money, especially with subscription benefits. Consumers are impressed with the delivery service, often receiving their orders quickly and efficiently. The quality of the cards and gifts is generally praised, with many expressing satisfaction with the final product. The company's responsiveness and helpfulness in resolving issues are also noted positively. However, some reviewers have experienced occasional issues with the ordering process, website navigation, and delivery times.

Based on these reviews

Rated 4 out of 5 stars
Verified

I've used Moonpig (UK) several times to send cards and gifts to loved ones in the UK (I live in Canada) and the recipients have all been delighted. The design process is quite easy, it's just a shame... See more

Rated 4 out of 5 stars
Verified

I used to be able to upload multiple images into my gallery and then add them to the cards - but this seems disabled now? I had to upload every image, one by one, add to card, upload another.... upl... See more

Rated 4 out of 5 stars
Verified

Moonlight did great but I paid for an early delivery. The order should of arrived on Thursday in time for my partners birthday, just received notification that it will arrive today (Saturday). It may... See more

Rated 4 out of 5 stars
Verified

Easy to navigate website. Fast turnover time, from ordering to posting. Although the selection of cards was vast, I was left disappointed that there were no religious-based cards in the Chritmas car... See more

Rated 5 out of 5 stars
Verified

I loved the ability to construct my own card from templates. Makes it even more personal and relevant for the recipient and occasion. Lots of options, including email or snailmail...😊 E... See more

Rated 5 out of 5 stars
Verified

I was under time pressure to make a really nice card for a milestone birthday. Once I'd gathered the photos and chosen a card design, personalising it was made easy but the great options on the app fo... See more

Rated 3 out of 5 stars
Verified

After using Moonpig for some years, I still find the website cumbersome and hard work. Having never bought a gift or flowers, why should I have to wade through two or more pages of frustration to get... See more

Rated 3 out of 5 stars
Verified

The upfront pricing was misleading. The first time I looked, it seemed I could send postcards to Aus, NZ reasonably cheaply. 2nd time - only cards offered at higher price. Obvious misprint pr... See more

Rated 5 out of 5 stars
Verified

The best, easiest way to remember your friends and family overseas during the holidays and every other time! One stop shopping for cards and gifts, and they do all the delivery work! No stamps, no ted... See more

Rated 5 out of 5 stars
Verified

I was looking for a special card for my son who was celebrating a milestone 18th Birthday, and I'm so glad I came across Moonpig Australia. I ordered the card Monday afternoon and received it today... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been a Moonpig Plus member for a while now and honestly, it’s been great. There’s such a huge range of cards for every occasion, and I can always find something perfect. The reminder feature is... See more

Company replied

Rated 5 out of 5 stars
Verified

Moonpig never let me down with their great service. Don’t know what I’d do without them. Brilliant ranges, designs, prices, ability to personalise, plenty gifts to choose from, always kept updated, gr... See more

Rated 3 out of 5 stars

They are fast with sending cards vs competitors but the card creation and selection process for personalised cards could be improved. They obviously dont speak to users about website design. The websi... See more

Rated 3 out of 5 stars
Verified

Navigating your method of sending the same card to multiple addresses is a nightmare. There needs to be better clarity about when and how you apply different delivery addresses. I almost gave up until... See more

Rated 5 out of 5 stars
Verified

Easy to find cards reflecting the mood & wishes that I wanted to sent including additional stickers if needed. I have been enjoying the discount benefits of being a member although I can’t use the ad... See more

Rated 4 out of 5 stars
Verified

Once you get the hang of it this is a great site for both e-cards and deliverable paper cards. It still takes ages especially if you are personalizing each card but doing things in the right order spe... See more

Rated 3 out of 5 stars
Verified

Been customer for many years … Recently though your site has got more and more complicated- meaning that a simple caption on a photo is a spirit-sapping marathon… and don’t get me started on those... See more

Rated 5 out of 5 stars
Verified

Great fun designing every detail of truly personalised cards for every occasion. I am a long term customer who continues to create the perfect card for everyone. Love Moonpig and all the little extr... See more

Rated 5 out of 5 stars
Verified

Ny card turned up late and damaged to the addressee. I suppose there's always a first time, because up until now, I've never had a problem. But to their absolute credit, when Moonpig read about m... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered birthday and Christmas cards last night, and the recipient received them today. Very impressed with the fast delivery as everything arrived right on time. The cards are lovely quality, and e... See more

Rated 3 out of 5 stars
Verified

The actual website is great, although I would prefer to add the address to the card as I go. But I have only given 3 stars as I have received no emails from Moonpig since placing my order 24 hours ag... See more

Rated 4 out of 5 stars
Verified

Love the products, the only frustrating issue was the initial ordering process, I. seemed to go around in circles to finally complete the order. I have to take some responsibly for my problem, as I am... See more

Rated 5 out of 5 stars
Verified

Had a personal one printed for a guy at work who lose his 19 yr old daughter this year. It was for his wife. Moonpig did not disappoint. It's great quality and arrived within a day of ordering on norm... See more

Company replied

Rated 5 out of 5 stars

Living abroad, it is often challenging to find appropriate cards in English. Moonpig solves this problem. It is extremely easy to use the site; they have a wide range of cards for all occasions, ages,... See more

Company replied

Rated 4 out of 5 stars
Verified

First time I’ve ordered from here just wanted something special for my granddaughters first Christmas. She loves Mickey and Minnie Mouse so wanted something to reflex this. I was a bit disappointed th... See more

Rated 4 out of 5 stars

I have been using Moonpig for years. Good products. I particularly like their photo upload cards. Great for sending to my overseas relatives. I would give Moonpig a FULL score … except for the fact t... See more

Rated 5 out of 5 stars
Verified

App much better as e cards are now easy to find. Unfortunately the filter is a bit awkward as when ticking the box it selected the one above. All in all a good experience & e cards so good & cost effe... See more

Rated 5 out of 5 stars
Verified

I think the fact that I could play around with what I was sending to suit the recipients' ages and sense of humour/s was the best thing overall, making the sending of a card more than just a routine c... See more

Rated 4 out of 5 stars
Verified

Very much like the way you can personalize a card. However as I was doing several Christmas cards it would have been easier if I could just go to another without having to go to the basket each time... See more

Rated 4 out of 5 stars
Verified

Upload experience and personalisation easy but had frustration trying to removing Moonpig+ at checkout. Hence 4 stars. Just couldn’t get rid of it. Can’t give feedback on the finished product as it w... See more

Rated 5 out of 5 stars
Verified

Very easy to select and personalise my card, with a vast choice of features. Delivery was amazing - just 24 hours after I'd ordered. The recipient (my grandson) and his parents were thrilled and equal... See more

Rated 5 out of 5 stars

I had a brilliant experience with the moonpig team. An order i placed didn't come by original date but after a short couple of emails between the moonpig team and myself it was quickly resolved. A rep... See more

Rated 5 out of 5 stars
Verified

I ordered some of the free Santa cards for my daughter's and they are just perfect. Personalised, addressed to each child and the delivery time was exceptional, ordered on the Friday and they arrived... See more

Company replied

Rated 5 out of 5 stars
Verified

The website is easy to navigate and select options. I love the 50OFF5 offer on the Christmas cards. I know some say it’s more personal to give handwritten cards but try doing 40 odd cards with arthrit... See more

Company replied

Rated 3 out of 5 stars
Verified

The photos on the front (there were lots) look absolutely amazing! I'm very pleased with them. The only thing that bugged me is the writing on the inside is cut off at the edge so there's some words t... See more

Rated 3 out of 5 stars
Verified

I reserve judgement as the last time I ordered from moonpig the cards arrived late. Hopefully my order will be arrive in time for Christmas. Other than the late delivery I have always found the site... See more

Rated 5 out of 5 stars
Verified

Love Moonpig , do all my family cards/ gifts with the UK company as I find them easy to deal with and great service Ordered a mug and personalised card for my father in law who’s 91 and he loves bo... See more

Rated 5 out of 5 stars
Verified

The card looked great when I was ordering it but was even better with my my response saying how much she loved it. Thanks for making both ours days brighten up that little bit brighter. 🥰

Rated 5 out of 5 stars
Verified

I wanted a Christmas card to give to my vet, from my cat. She is old and has been quite poorly. My vet has been fantastic and I wanted to show my appreciation. Last night I went on Moonpig, chose a ca... See more

Rated 5 out of 5 stars
Verified

The website is straightforward and fairly easy to follow with lots of add on's to decorate the card of choice. At one stage I was a little confused with the payment procedure but that was down to me a... See more

Rated 4 out of 5 stars
Verified

when sending cards to older people I liked the option of no rude cards, but would have liked a bigger choice of hobby ones, eg fishing, bowls, darts, gardening etc, plus some views of countryside and... See more

Rated 5 out of 5 stars
Verified

Excellent service - delivered within 24 hours of ordering. Superb quality too and good price with 50 pc off on orders of 5 or more cards. Thank you so much.

Rated 5 out of 5 stars
Verified

Always easy to choose as there's so much in offer. Though combinations of cards, flowers and gifts can become expensive if you don't watch yourself.

Rated 4 out of 5 stars
Verified

Great selection of cards. Easy site to use. But, should make postage options easier to navigate. Nearly sent all my cards as track and trace at big expense because that was the default option.

Rated 5 out of 5 stars
Verified

Easy enough to navigate personalising my cards (only difficult thing was choosing the photos). Arrived within 2days. Great quality. Always happy with my cards an the moonpig service

Rated 5 out of 5 stars
Verified

Within 12 hours of ordering the Royal Mail delivered my cards through my door...incredible service especially given that Christmas day is just 10 days away!!! Absolute 5 star Service - THANK YOU 👍

Rated 5 out of 5 stars
Verified

Moonpig cards are so handy for me to send greeting cards to my friends and family in Europe, without the long and slow overseas mailing component! Easy to use, no lengthy registration process required... See more

Rated 3 out of 5 stars
Verified

I felt happy with the initial the experience. The selection was great and ordering was relatively simple - the offer of a free card when purchasing a gift was the nudge that convinced me to tr... See more

Rated 5 out of 5 stars
Verified

Absolutely loved my Moonpig card! Quality, design, and the personal touch are 💯 you can also get Free letter from Santa for each child , what lovely surprise 🎅✨ Highly recommend! ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars
Verified

I like how Moonpig is very easy to use, convenient, saves time, and offers good value for money, especially with their Plus subscription. The customisation and card choices for all occasions are vast:... See more

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Company details

  1. Greeting Card Shop
  2. Flower Delivery
  3. Gift Shop

Written by the company

Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest


Contact info

4.2

Great

TrustScore 4 out of 5

511K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars
Verified

I have been using Moonpig fir a number…

I have been using Moonpig fir a number of years, l do feel you could add a different category of more inspiring cards- nicer pictures and allow more editing on the front page , l have a very special sister in the UK l need to send a special birthday card to but have not found anything appropriate in your categories.

15 December 2025
Rated 4 out of 5 stars
Verified

The pink gift box

The pink gift box , saying something special , this was a massive surprise, I thought it was from my Son & Partner from Ireland, instead it came from my New Brother from North . Thankyou Moonpig . Unfortunately your courier was very moody , there supposed to be delivering customers gifts ,at least show some respect towards your customers. Thank you Warm Wishes Kathleen

14 December 2025
Rated 1 out of 5 stars
Verified

I DONT SEEM TO HAVE LUCK WITH YOUR…

I DONT SEEM TO HAVE LUCK WITH YOUR COMPANY. I SENT A LARGE CARD TO MY DAUGHER, LISA BENTLEY IN ENGLAND HAS NOT ARRIVED I HAD THIS PROBLEM BEFORE WHEN I SENT A CARD AND FLOWERS TO HER. MY OTHER ONE TO MARY KEABLE SEEME TO HAVE ARRIVED AND I SENT THAT OFF 4 DAYS AFTER THE ONE TO MY DAUGHTER.A DISAPPOINTED CUSTOMER VERONICA DUGDALE

13 December 2025

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