I have purchased from Named and few times, and it has always been wonderful. i live in France, so the packages take a bit of time to arrive, but it's still definitely fast! the materials are always pe... See more
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Review summary
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Based on these reviews
Replied to 73% of negative reviews
Typically replies within 1 month
zero customer service !
I am really struggling to get a response from this company. Trying to return something and the website hasn't given me a bar code or postal address for return and no one responds so it's impossible to find solution no listed address phone number or anything. Be wary of getting the right size in case you want to make a return as this is proving almost impossible.
Good customer service
Really good customer service I ordered off here for the first time, I brought the grey studded hoodie recently only to find it had quite a few flaws, with this concern in mind I emailed their support and they said they'd replace it for me for free! I even get to keep the flawed one which is pretty cool! I will be shopping here again In the future, really helpful and understanding team, had a fast reply back too. Thanks a bunch.
Returned items and they received items
Returned items and they received items. Unfortunately although products lovely they would have been too large. Ive had all of my emails ignored,this is a refund of £245 so not little. Ive now had to initiate a chargeback via my bank. Totally unimpressed with their customer service. Disgusting
Absolutely yes !
I have purchased from Named and few times, and it has always been wonderful. i live in France, so the packages take a bit of time to arrive, but it's still definitely fast! the materials are always perfect, without any issue or default. it may be a bit expensive compared to usual clothing brands, but it's clearly worth it! The customer service is impeccable, they helped me with a problem in just two days. they're sweethearts, and it's obvious that they work to offer the greatest experience. 10/10 recommend! Thank you Named <3
DownHill
i have bought many pieces off named,
i bought one recently from the black friday deal, yes it was only 45 pounds but if i payed full price for these joggers id be MAD. they look straight from shein.
their quality has gone down hill. not worth the pricing at all.
The best hoodies ive ever worn
The best hoodies ive ever worn are from named. They are very thick, high quality material and worth the price. Designs are amazing and sizes are correct, I am between 4-6 uk and the xs fitted hoodie fits perfectly. Highly recommend.
LOVE their pieces so unique so quality…
LOVE their pieces so unique so quality and their team is so nice and helpful always with orders 12 out of 10 !!
Super comfy (arrived at a great time)
Got given one of their tracksuits as an early Christmas present, I adore it so much! It's got a nice weight and the inside it lined with a nice soft material. The furry hood is detachable which is also great :)
Definitely saving up to buy myself a second track suit!
Amazing customer service!
I had made a mistake with the size on my order and reached out right away. The team responded incredibly fast and kindly updated the size for me before it shipped. I’m so grateful for how helpful and accommodating they were — it honestly made my whole day!
They also gave me a clear heads-up that future orders might not always be able to be changed once processing begins, which I really appreciated. It shows they genuinely care about transparency and their customers’ experience.
Such a lovely, thoughtful team and amazing service. I’m super excited for my hoodie, and I’ll definitely be shopping with them again!
Thank you so much!
Customer Service
They were quick with their responses and solved my problem in what I would say a very good way. I had an issue during the lock in sale where I didn’t receive a confirmation email for my order however they quickly sent me the link to track my order and solved my issue very quickly. amazing team, keep doing what you’re doing!!
THE BEST
I only have good experiences with Named Collective from quality, designs, creativity, to customer service. They care about their customers for real. I've been a fan since 2021. Money is never a waste if it's for them.
Fast customer care
I had ordered three of the same item by mistake, and was worried I wouldn't get a response in time to change my order to only one of the item. I got an email back in a couple of hours with a refund and my order changed to one item! Really happy with the customer service and am super glad I was helped.
Great brand great service I love…
Great brand great service I love everything about named collective and i haven’t even received my order yet. I was rushing so fast to purchase an item of theirs and forgot to put in my size. I emailed them right after I made the order to see if I can make changes. They got to me a day later and was able to make that change for me. They told me to always double check before ordering because they may not have the opportunity to do so again and I just really appreciated that as a first time customer, I’m looking forward to their clothing so excited.
best brand
i’ve loved this brand since it has began, the best quality out there.
I absolutely love this brand !
I absolutely love this brand !! I own multiple hoodies from them. Their team always responds to emails very quickly and has helped me with any issues. I am very grateful for their communication, care, and effort with communication and care of all their orders. Thank you so much !!
Named Collective is a people first group
I’ve been following Named Collective for a fat minute, and now I finally have my big girl money and was able to make a purchase during the lock in. I was clearly too excited and accidentally ordered my pants 3 sizes too small. I emailed them as soon as I found out, scared that I wouldn’t be able to exchange them. Not only was I able to exchange them, but the email they sent me really highlighted just how detail oriented and passionate Named Collective is about everything they do. We love you Named :)
Absolutely amazing quality pieces +…
Absolutely amazing quality pieces + fast email replies. I’ve bought from them 3 times now because I’m hooked.
Amazing customer support in my experience
Had some quality control issues but i contacted support and after sending evidence, they offered to replace my faulty items. It's so important as a customer to be taken seriously and be heard when products you expect a lot from, particularly at this price point, don't meet basic quality standards. Extremely grateful for their staff and what they've done
Love
I love your products and the attention that your team give to every package. I have a tracksuit for 2 years now and its still in perfect condition.
I love Named Collective but needed a…
I love Named Collective but needed a refund on my items cause it’s tight right now because of the holidays and they cancelled my order and sent me a full refund so fast! They’re the best, gonna be saving up tho for next time lol
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