NAMED COLLECTIVE Reviews 921

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brand's product quality, imaginative designs, and attention to detail. Consumers highlight the clothing's comfort, unique style, and durability, noting that the items are worth the price. People also appreciate the accurate sizing and the fact that the products look just as amazing in person as they do on the website. Consumers consistently report positive experiences with the company's customer service, describing the team as responsive, helpful, and kind. Reviewers appreciate the quick shipping and efficient handling of any issues. The brand's engagement with its community is also a recurring theme, with customers valuing the company's interactive and thoughtful approach.

Based on these reviews

Rated 5 out of 5 stars

I have purchased from Named and few times, and it has always been wonderful. i live in France, so the packages take a bit of time to arrive, but it's still definitely fast! the materials are always pe... See more

Rated 5 out of 5 stars

I had made a mistake with the size on my order and reached out right away. The team responded incredibly fast and kindly updated the size for me before it shipped. I’m so grateful for how helpful a... See more

Rated 5 out of 5 stars

The best hoodies ive ever worn are from named. They are very thick, high quality material and worth the price. Designs are amazing and sizes are correct, I am between 4-6 uk and the xs fitted hoodie f... See more

Rated 5 out of 5 stars

Im very picky about brands i find online so I took a leap of faith first buying the grey malfunction bunny hoodie and ever since then ive been addicted. I felt the designs were so cute and unique tha... See more

Rated 5 out of 5 stars

Had some quality control issues but i contacted support and after sending evidence, they offered to replace my faulty items. It's so important as a customer to be taken seriously and be heard when pro... See more

Rated 5 out of 5 stars

They were quick with their responses and solved my problem in what I would say a very good way. I had an issue during the lock in sale where I didn’t receive a confirmation email for my order however... See more

Rated 5 out of 5 stars

I absolutely love this brand !! I own multiple hoodies from them. Their team always responds to emails very quickly and has helped me with any issues. I am very grateful for their communication, care,... See more

Rated 5 out of 5 stars

I only have good experiences with Named Collective from quality, designs, creativity, to customer service. They care about their customers for real. I've been a fan since 2021. Money is never a waste... See more

Rated 5 out of 5 stars

Got given one of their tracksuits as an early Christmas present, I adore it so much! It's got a nice weight and the inside it lined with a nice soft material. The furry hood is detachable which is a... See more

Rated 5 out of 5 stars

The customer service team are super responsive even the day after their biggest sale. Their products are always top tier, and it makes me feel like a millionaire walking around in their tracksuits. Al... See more

Rated 5 out of 5 stars

Great brand great service I love everything about named collective and i haven’t even received my order yet. I was rushing so fast to purchase an item of theirs and forgot to put in my size. I emailed... See more

Rated 5 out of 5 stars

I’ve been following Named Collective for a fat minute, and now I finally have my big girl money and was able to make a purchase during the lock in. I was clearly too excited and accidentally ordered m... See more

Rated 5 out of 5 stars

I love Named Collective but needed a refund on my items cause it’s tight right now because of the holidays and they cancelled my order and sent me a full refund so fast! They’re the best, gonna be sav... See more

Rated 5 out of 5 stars

So so so helpful! I ordered two hoodies then realised i didn't get the one i wanted so asked if they could cancel that, only to then realise I got the wrong size, I emailed them as this was confirmed... See more

Rated 5 out of 5 stars

I’ve ordered from NAMED before and the hoodie I got was crazy good quality. This time I had to cancel an order and the team were quick, super nice, and sorted the refund straight away. Always a good... See more

Rated 5 out of 5 stars

Recently order a tracksuit and made an error in pressing a large instead of medium. I emailed NAMED COLLECTIVE immediately and was so grateful that they were able to amend my order as it hadn’t been... See more

Rated 5 out of 5 stars

I had ordered three of the same item by mistake, and was worried I wouldn't get a response in time to change my order to only one of the item. I got an email back in a couple of hours with a refund an... See more

Rated 5 out of 5 stars

Shipping was fast, the sweater I got fits as expected based on the pictures and sizing guide, and looks amazing just like on the website! Haven't had it long enough to tell the durability yet, but i... See more

Rated 4 out of 5 stars

Fast shipping, clothing is gorgeous and looks as online. However the items I have purchased recently don't seem to be as thick as ones I purchased before. I got fallen angel sweatpants and I love the... See more

Rated 5 out of 5 stars

Absolutely amazing quality, cozyness and it always looks sick with every fit, worth the price as you can tell the hoodie will last forever. Would definitely and already have bought again from this bra... See more

Rated 5 out of 5 stars

I love Named!!!! I have bought countless items from their beautiful collection and will continue to do so in the future. They interact with the community so thoroughly and thoughtfully. An absolutely... See more

Rated 5 out of 5 stars

This is my fourth order with named collective and I have to say I am once again very impressed with their customer service and fast replies. I mixed up the size of the item I ordered so I reached out... See more

Rated 5 out of 5 stars

Great, imaginative designs. I purchased a hoodie a few months ago and love it, there was a slight malfunction with the zip and I emailed the team at Named Collective, they responded promptly and offer... See more

Company replied

Rated 4 out of 5 stars

I’ve been a big fan of NAMED for many years now. The shipping is always fast and arrives neatly, I have multiple NAMED pieces and have loved every single one of them. The only reason I’m not giving th... See more

Company replied

Rated 4 out of 5 stars

the pieces are amazing! my only issue is it took 8 weeks to ship when the og est was 2-4 weeks 😭. even with the insane delay I plan to buy from them again, the quality and style totally make up for i... See more

Company replied

Rated 4 out of 5 stars

I love it! It arrived within 3-4 days and I’m not in the uk. I had some quality issues with my first order however they offered me store credit for the same value as that item. Which made me very plea... See more

Rated 4 out of 5 stars

i love NAMED, i own so many pieces from this brand and i would get more IF i wouldn’t have a 150€ limit. my first order from them was 2 hoodies that was over 150€ wich in europe it applies custom duti... See more

Company replied

Rated 5 out of 5 stars

I made a mistake when ordering and the customer service I received was second to none, they fixed my mistake for me super quickly and without any fuss Very happy customer :)

Rated 5 out of 5 stars

The quality of the brand is always phenomenal and the customer service is great , the team is so sweet and responsive when tagged in a post. Have been shopping with named collective for over 4 years a... See more

Rated 5 out of 5 stars

Besides from taking a while to ship because I’m in Canada, I HIGHLY recommend Named Collective clothing! All the pieces are good quality, true to size, and very stylish 🖤

Rated 5 out of 5 stars

Ordered hoodie amd trousers as a set for my daughters Christmas. As always delivered with lightning sped and quality is amazing. I have been ordering hoodies etc for years and always the same qualit... See more

Company replied

Rated 4 out of 5 stars

Hey so I have 11 of your pieces and I love all of them but with my new order that you asked about the pants feel different? Like the quality feels different but they are still amazing pants the design... See more

Company replied

Rated 4 out of 5 stars

I’ve ordered a lot of times from this brand over the past couple years. I find the quality to be pretty good. Designs are sooo unique which I love and shipping is also fast. I will say the €20 shippin... See more

Company replied

Rated 5 out of 5 stars

i absolutely love named, i own 3 pairs of pants and 3 hoodies, can’t stop wearing them and they are sooo comfy yet soooo cute

Rated 5 out of 5 stars

LOVE their pieces so unique so quality and their team is so nice and helpful always with orders 12 out of 10 !!

Rated 5 out of 5 stars

ordered a few sets over the past couple years for my friend across the country and she’s absolutely obsessed with them, incredible quality. sick marketing. what’s not to love

Rated 5 out of 5 stars

The quality of the clothing is amazing. The details are great and the size chart was very accurate for me. The clothing is definitely worth the price!! The order arrived quick with DHL and it was eas... See more

Company replied

Rated 5 out of 5 stars

Named is an INCREDIBLE brand that I’ve been with for a few years now! Customer service team is phenomenal and so are the products!

Rated 5 out of 5 stars

Always get stuff from here and fab quality every. single. time. I ordered two hoodies from the lock in and got too excited that I forgot to change my postcode on my shipping address!! I emailed and th... See more

Rated 5 out of 5 stars

I love your products and the attention that your team give to every package. I have a tracksuit for 2 years now and its still in perfect condition.

Rated 5 out of 5 stars

Absolutely amazing quality pieces + fast email replies. I’ve bought from them 3 times now because I’m hooked.

Rated 5 out of 5 stars

I love all of NAMED COLLECTIVE’s products!! The quality is amazing and you can really see the time and effort put into all the details. Shipping is really quick which is amazing. They’re really nice a... See more

Company replied

Rated 5 out of 5 stars

it was instant love at first sight. order was shipped asap as they could. everything what those people are doing is absolutely amazing and i could not recommend this brand enough xxxx

Company replied

Rated 5 out of 5 stars

Love the clothes, also their in good quality! I love the customer service here, how much Named love their followers, how they give the love back to us ❤️

Rated 5 out of 5 stars

A firm favourite with my daughter and now her cousins! Quality is great and after care service is stellar. I just wish they did another run of the bears! Love your stuff! Thank you.

Rated 4 out of 5 stars

i ordered my set and i got a lot of fees to pay thats really a lot for clothes made in china + I think the difference between quality and real price is insanely high. But the design is lit

Rated 5 out of 5 stars

They are so nice and helpful. Had some questions about my order and they were so quick to help and were so nice about it Definitely will be shopping with them again

Rated 5 out of 5 stars

Every experience I’ve had with Named Collective has been great. Quick shipping & everything even though I’m in the US and the quality of the products has been amazing. I would recommend this brand to... See more

Rated 5 out of 5 stars

Accidentally placed an order to the wrong address contacted name and by the next day they sorted it out

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4.5

Excellent

TrustScore 4.5 out of 5

921 reviews

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Replied to 73% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

zero customer service !

I am really struggling to get a response from this company. Trying to return something and the website hasn't given me a bar code or postal address for return and no one responds so it's impossible to find solution no listed address phone number or anything. Be wary of getting the right size in case you want to make a return as this is proving almost impossible.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Really good customer service I ordered off here for the first time, I brought the grey studded hoodie recently only to find it had quite a few flaws, with this concern in mind I emailed their support and they said they'd replace it for me for free! I even get to keep the flawed one which is pretty cool! I will be shopping here again In the future, really helpful and understanding team, had a fast reply back too. Thanks a bunch.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Returned items and they received items

Returned items and they received items. Unfortunately although products lovely they would have been too large. Ive had all of my emails ignored,this is a refund of £245 so not little. Ive now had to initiate a chargeback via my bank. Totally unimpressed with their customer service. Disgusting

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely yes !

I have purchased from Named and few times, and it has always been wonderful. i live in France, so the packages take a bit of time to arrive, but it's still definitely fast! the materials are always perfect, without any issue or default. it may be a bit expensive compared to usual clothing brands, but it's clearly worth it! The customer service is impeccable, they helped me with a problem in just two days. they're sweethearts, and it's obvious that they work to offer the greatest experience. 10/10 recommend! Thank you Named <3

2 December 2025
Unprompted review
Rated 2 out of 5 stars

DownHill

i have bought many pieces off named,
i bought one recently from the black friday deal, yes it was only 45 pounds but if i payed full price for these joggers id be MAD. they look straight from shein.
their quality has gone down hill. not worth the pricing at all.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The best hoodies ive ever worn

The best hoodies ive ever worn are from named. They are very thick, high quality material and worth the price. Designs are amazing and sizes are correct, I am between 4-6 uk and the xs fitted hoodie fits perfectly. Highly recommend.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Super comfy (arrived at a great time)

Got given one of their tracksuits as an early Christmas present, I adore it so much! It's got a nice weight and the inside it lined with a nice soft material. The furry hood is detachable which is also great :)

Definitely saving up to buy myself a second track suit!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I had made a mistake with the size on my order and reached out right away. The team responded incredibly fast and kindly updated the size for me before it shipped. I’m so grateful for how helpful and accommodating they were — it honestly made my whole day!
They also gave me a clear heads-up that future orders might not always be able to be changed once processing begins, which I really appreciated. It shows they genuinely care about transparency and their customers’ experience.
Such a lovely, thoughtful team and amazing service. I’m super excited for my hoodie, and I’ll definitely be shopping with them again!
Thank you so much!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

They were quick with their responses and solved my problem in what I would say a very good way. I had an issue during the lock in sale where I didn’t receive a confirmation email for my order however they quickly sent me the link to track my order and solved my issue very quickly. amazing team, keep doing what you’re doing!!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST

I only have good experiences with Named Collective from quality, designs, creativity, to customer service. They care about their customers for real. I've been a fan since 2021. Money is never a waste if it's for them.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Fast customer care

I had ordered three of the same item by mistake, and was worried I wouldn't get a response in time to change my order to only one of the item. I got an email back in a couple of hours with a refund and my order changed to one item! Really happy with the customer service and am super glad I was helped.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great brand great service I love…

Great brand great service I love everything about named collective and i haven’t even received my order yet. I was rushing so fast to purchase an item of theirs and forgot to put in my size. I emailed them right after I made the order to see if I can make changes. They got to me a day later and was able to make that change for me. They told me to always double check before ordering because they may not have the opportunity to do so again and I just really appreciated that as a first time customer, I’m looking forward to their clothing so excited.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

best brand

i’ve loved this brand since it has began, the best quality out there.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this brand !

I absolutely love this brand !! I own multiple hoodies from them. Their team always responds to emails very quickly and has helped me with any issues. I am very grateful for their communication, care, and effort with communication and care of all their orders. Thank you so much !!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Named Collective is a people first group

I’ve been following Named Collective for a fat minute, and now I finally have my big girl money and was able to make a purchase during the lock in. I was clearly too excited and accidentally ordered my pants 3 sizes too small. I emailed them as soon as I found out, scared that I wouldn’t be able to exchange them. Not only was I able to exchange them, but the email they sent me really highlighted just how detail oriented and passionate Named Collective is about everything they do. We love you Named :)

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer support in my experience

Had some quality control issues but i contacted support and after sending evidence, they offered to replace my faulty items. It's so important as a customer to be taken seriously and be heard when products you expect a lot from, particularly at this price point, don't meet basic quality standards. Extremely grateful for their staff and what they've done

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Love

I love your products and the attention that your team give to every package. I have a tracksuit for 2 years now and its still in perfect condition.

26 November 2025
Unprompted review

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