Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high-quality products, especially the warming mat, which is praised for its even heating and convenience. Consumers find it easy to use, with simple controls and clear displays. People also highlight the product's versatility, noting its usefulness for keeping various dishes warm during meals or gatherings. The delivery service is generally well-received, with products arriving promptly. The customer service team is commended for their quick and helpful responses, efficiently resolving issues like incorrect orders or accidental purchases. However, some reviewers express concerns about the product pricing and the accuracy of product descriptions.

Based on these reviews

Rated 4 out of 5 stars

True to their word I was able to cancel my order and received an immediate response. I had somehow pressed too many buttons at check out so the only constructive criticism I can give the company is to... See more

Company replied

Rated 4 out of 5 stars
Verified

I am happy with the quality of the plate warmer I ordered. It arrived today, well within the promised time. The only comment I���d give is that it would by helpful for the order sight to display more ob... See more

Company replied

Rated 4 out of 5 stars
Verified

I thought just watching the presentation about the product really caught my attention and I’m looking forward to receiving the pan/product and trying it out for the first time. My only complaint is th... See more

Company replied

Rated 3 out of 5 stars
Verified

Your company, like many others, does targeted sales after a purchase. This has become the norm, so I would say you are an average company in sales. I’ll certainly know more once I actually get your pr... See more

Company replied

Rated 5 out of 5 stars

I had accidentally ordered more than 1 titanium cutting board and when I wrote customer service I was refunded immediately. I had already ordered the jar sealers and they were delivered promptly. The... See more

Company replied

Rated 5 out of 5 stars

I inadvertently made a mistake in placing my order and noticed it to late. However the staff was very understanding and accommodating to help me resolve the problem. 2 thumbs up for their friendly an... See more

Rated 5 out of 5 stars

I couldn't believe it. I placed my order only about four days ago and they delivered it already. What's even more surprising is that it's December when shipments often get delayed because of the high... See more

Company replied

Rated 2 out of 5 stars

My wife and I bought (2) of the sauté pans and 2 cutting boards based on their adds. While the cutting boards are titanium, they tend to dull knives quite quickly. The pans (sold as titanium non-st... See more

Company replied

Rated 5 out of 5 stars

My wife and I accidently ordered this product at the same time without either of us realizing the other had done so. I was a little panicked because we did not want 4 of these Items. I contacted... See more

Company replied

Rated 2 out of 5 stars
Verified

Advertising on warming mat did not clearly indicate what dishes could be used. Picture showing plates Leeds to believe can use any dishes. Refund policy not advantageous to customer. Instead of mos... See more

Company replied

Rated 5 out of 5 stars

I made a mistake after I placed my order. I accidentally clicked andadded more items to the order. I contacted Plateful as soon as I saw the emails with my order. A representative immediately help up... See more

Rated 5 out of 5 stars

I did not expect the offer of replacement when my package was stolen from the mailbox. Plateful definitely has great policies and integrity. My item was a Christmas gift and was so pleased. It was a... See more

Rated 5 out of 5 stars

The Platelful Company answered my concern by email quickly and without any attempt to sway me to keep it, even though the problem was on my end. A refund was issued and the item accidentally ordered w... See more

Company replied

Rated 5 out of 5 stars

I had ordered two of the warming mats so I could stop borrowing them from my friend! When I got the delivery only one mat arrived. I contacted Plateful customer service by email who answered withi... See more

Company replied

Rated 2 out of 5 stars
Verified

Delivery time was slow. I used device as instructed on two filled mason jars and in both instances, I found device not only finished working and automatically stopped while reading in the low 90... See more

Company replied

Rated 5 out of 5 stars
Verified

I always have to think a bit on any kitchen implement as you can only have so many useful things, but kudos to the vacuum sealer! It works nicely, is small and can be easily recharged. If you are lo... See more

Company replied

Rated 5 out of 5 stars
Verified

There was a problem with my order in the shipping process, the USPS couldn’t deliver it and when I contacted the hello email, they took care of it promptly and have another set on its way, I wish ther... See more

Company replied

Rated 2 out of 5 stars
Verified

Ordered Oct. 15/25 Received Nov.4/25 17 advertising emails during that time. Poorly packaged but not damaged. Ridiculous tracking ability. Want to order other interesting product offering but now... See more

Company replied

Rated 5 out of 5 stars
Verified

It is a perfect gift for my daughter-in-law who host a huge family at Christmas. The concept of the mat is a great idea! Advertising on Facebook is an excellent outreach to consumers. I purchased 3 fo... See more

Company replied

Rated 5 out of 5 stars
Verified

Received my second product from plateful and now enjoying a quality, light weight, non toxic pan. Very pretty too. Appreciate the discount, but it was still expensive, so I will need to wait awhile... See more

Company replied

Rated 5 out of 5 stars
Verified

I wish that all on-line companies were as helpful as Plateful. Safe, secure and will let you know if something is wrong and work with you to fix it. My only complaint is the pans are soooo expensive,... See more

Company replied

Rated 5 out of 5 stars

We first ordered the fry pan and absolutely loved it! It works exactly as advertised. It cooks great and is ever so easy to clean. This led to us ordering the set that just came out. We cannot wait fo... See more

Company replied

Rated 2 out of 5 stars
Verified

Not non-stick, even with EVOO. I'm very disappointed. The seasoning and cooking instructions, such as they are, were followed. A fair amount of food remained stuck. I'm pretty sure the advertising sai... See more

Company replied

Rated 3 out of 5 stars
Verified

I purchased two items. One order was received and I am extremely happy with the product. The order was the Plateful Food Warming Mat. The second order was received and the order was incorrect. I have... See more

Company replied

Rated 5 out of 5 stars

I ordered the titanium skillet and then realized I couldn't afford to do that so I contacted them by email and they returned my money. When I am able to purchase it, I will more than happy to.

Company replied

Rated 5 out of 5 stars

I decided to cancel my order a few hours after I placed it. The response was quick, even over the holiday weekend. Because of this, I may just order this product in the future. Thank you!

Rated 5 out of 5 stars

I have placed three separate orders so far and have been pleased (first one was for the titanium pan, which arrived within 7-10 days, in a rural area no less). Then I ordered a cutting board, and lat... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m excited about this great skillet! So far, it is meeting all of my expectations! I’ve cooked eggs without sticking! I like that you can use metal utensils although I haven’t tried those yet. I love... See more

Company replied

Rated 5 out of 5 stars
Verified

So far so good. I truly hope these pans will be the last I ever purchase (I’ve been promised that by other companies) and I hope they are completely toxin free. I’ve only used once, as I just recei... See more

Company replied

Rated 5 out of 5 stars

The pan is fantastic, easy to use and clean! And just the right size for almost everything. Customer service could not have been kinder and more efficient. They wrote me right back with a good solutio... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick customer service. Satisfactory response to my email. The titanium nonstick pan is amazing. I’ve already bought two and thinking about getting one more for a Christmas present.

Company replied

Rated 5 out of 5 stars

I purchased the warming mat and it was so nice to have it on time for Thanksgiving. I did not need to use stereo this year. This was so much safer. I just purchased the cutting board and am waiting t... See more

Company replied

Rated 5 out of 5 stars
Verified

I love the titanium cutting board. It is everything they say. I would buy the titanium frying pan immediately but being retired and in Canada I can’t afford it.

Company replied

Rated 2 out of 5 stars
Verified

Pan cooks your food very easy and cleans perfectly Your company seems to be charging more money then others do I was able to find other web sites selling the same pan a lot cheaper . The cook boo... See more

Company replied

Rated 5 out of 5 stars

Customer service that sticks around and doesn't vanish like some places. The end result was that I will probably shop with them again!

Company replied

Rated 5 out of 5 stars
Verified

I love the food warming mat so much that I have ordered a lot of them for my family and friends!!

Rated 5 out of 5 stars
Verified

The warming mat is awesome! Used it for Thanksgiving and it kept everything warm for seconds..

Company replied

We perform checks on reviews


Company details

  1. Kitchen Supply Store

Written by the company

Plateful creates modern kitchen and dining essentials that blend elegance with ease. Designed for hosts who value both style and function, our products make mealtime feel warm, intentional, and beautifully simple, turning everyday gatherings into lasting memories.


Contact info

3.8

Great

TrustScore 4 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I inadvertently made a mistake in…

I inadvertently made a mistake in placing my order and noticed it to late. However the staff was very understanding and accommodating to help me resolve the problem. 2 thumbs up for their friendly and quick response in getting it resolved for me. Couldn’t be more satisfied.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

I made a mistake after I placed my order. I accidentally clicked andadded more items to the order. I contacted Plateful as soon as I saw the emails with my order. A representative immediately help up my order, made the adjustment refunding my account and then sending my original order. I received updated information by email. I appreciate a company that promptly “corrects my errors” and keeps me informed. I recommend Playeful as a trustworthy company with quality products.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrific return process

My husband ordered me 3 titanium cutting boards.
When they arrived, I did some research and opted to return them that same week. They were never opened.
It has now been a back and forth with emails, and I still don’t know where to return them. Furthermore, the customer service staff keep telling me they’ve approved one return, not both orders.
This has been a complete waste of my time. I’ll never buy from Plateful again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't believe it

I couldn't believe it. I placed my order only about four days ago and they delivered it already. What's even more surprising is that it's December when shipments often get delayed because of the high number of shipments.
The products I ordered were high quality as well. Five stars!

5 December 2025
Unprompted review
Plateful logo

Reply from Plateful

Hello Kate,

Thank you so much for your kind review. We truly appreciate you taking the time to share your experience, and it means a great deal to our team to know everything arrived smoothly and met your expectations. Your support and trust really motivate us.

Warmly,
Angelica from Plateful

Rated 5 out of 5 stars

Will let you know how these items are after Christmas since they are gifts.

I had accidentally ordered more than 1 titanium cutting board and when I wrote customer service I was refunded immediately. I had already ordered the jar sealers and they were delivered promptly. These are Christmas presents so at this time I don’t know how they work/hold up. I will definitely let you know in January! Great customer service!

30 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hi Laura,

Thank you so much for sharing your experience, Laura. We truly appreciate your kind words and are happy to hear our customer service team was able to assist you quickly, and that your order arrived promptly. We hope the gifts are a big hit this Christmas, and we look forward to hearing your thoughts in January.

Warm regards,
Gabriela from Plateful

Rated 5 out of 5 stars
Verified

The warming mat is awesome

The warming mat is awesome! Used it for Thanksgiving and it kept everything warm for seconds..

27 November 2025
Plateful logo

Reply from Plateful

Hi Susan,

That is wonderful to hear, thank you so much for sharing your experience. I’m so glad the warming mat worked perfectly for Thanksgiving and kept everything warm just the way you needed.

Warmly,
Angelica from Plateful

Rated 5 out of 5 stars

Gracious offer

I did not expect the offer of replacement when my package was stolen from the mailbox. Plateful definitely has great policies and integrity. My item was a Christmas gift and was so pleased. It was a very pleasant experience.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

I decided to cancel my order

I decided to cancel my order a few hours after I placed it. The response was quick, even over the holiday weekend. Because of this, I may just order this product in the future. Thank you!

1 December 2025
Unprompted review
Rated 1 out of 5 stars
Verified
Plateful logo

Reply from Plateful

Hi Lorraine,

I’m so sorry your order hasn’t arrived yet. We’ve sent you an email with your tracking details and the current status so you can follow its progress. Please check your email inbox, we’ll make sure this gets resolved for you.

Warmly,
Sara from Plateful

Rated 2 out of 5 stars

My wife and I bought (2) of the sauté…

My wife and I bought (2) of the sauté pans and 2 cutting boards based on their adds. While the cutting boards are titanium, they tend to dull knives quite quickly. The pans (sold as titanium non-stick pans) are neither titanium or nonstick! They are in fact quite magnetic indicating they contain either iron or a low grade steel. As for the nonstick, try cooking scrambled eggs on a very low temperature using butter. You will find the nonstick claim is BS.
My advise, if you are looking for high quality steel cook wear go with All-Clad, I've had mine for 20 years and they still out perform anything else we have ever looked at.

26 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hi there,

Thank you for taking the time to share such detailed feedback, we really appreciate it, even when it’s not what we hope to hear. I’m very sorry the pans and cutting boards haven’t met your expectations, especially regarding nonstick performance and knife wear. That’s not the experience we want for you.

We’d really like the chance to troubleshoot and see what we can do to make this better. Please reach out to our support team at hello@plateful.co so we can review your setup, share care/usage tips, and explore options to improve things for you.

Thank you again for your honesty, it truly helps us improve.

Warmly,
Sara from Plateful

Rated 5 out of 5 stars

I purchased the warming mat and it was…

I purchased the warming mat and it was so nice to have it on time for Thanksgiving. I did not need to use stereo this year. This was so much safer. I just purchased the cutting board and am waiting to receive it. I bought a second one for my daughter in law.

20 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hi Bonnie,

We’re so glad the warming mat arrived in time for Thanksgiving and made things safer and easier for you, that’s wonderful to hear! And how thoughtful of you to order an extra for your daughter-in-law. We hope you both enjoy your new cutting boards just as much.

Thanks for sharing your experience and thank you for choosing Plateful!

Warmly,
Sara from Plateful

Rated 5 out of 5 stars

My wife and I accidently ordered this…

My wife and I accidently ordered this product at the same time without either of us realizing the other had done so. I was a little panicked because we did not want 4 of these Items. I contacted Plateful via their Webpage and explained the circumstances and asked for the refund. To be perfectly honest I was really surprised with the quick response. They cancelled the duplicate order and refunded the charge. Great Service and understanding.
David

25 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hi David,

We’re so glad we could help clear up the duplicate order quickly, thank you for sharing the story! We’re happy we could get everything sorted and refunded right away.

We appreciate your kind words and thank you for choosing Plateful!

Warmly,
Sara from Plateful

Rated 5 out of 5 stars

We first ordered the fry pan and…

We first ordered the fry pan and absolutely loved it! It works exactly as advertised. It cooks great and is ever so easy to clean. This led to us ordering the set that just came out. We cannot wait for it to arrive. I’m hoping they will release a smaller fry pan soon.

27 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hi Deanie,

We’re so happy to hear you’re loving the Titanium pan and that it inspired you to order the new set, that means a lot to us!

We’re actually working on a smaller pan version now, so keep an eye on our website for updates, we’ll be launching it soon. 🙌

Thanks for sharing your experience and thank you for choosing Plateful!

Warmly,
Sara from Plateful

Rated 1 out of 5 stars

I ordered my titanium pan lid and…

I ordered my titanium pan lid and cutting board on October 23, 2025 and it delivered on November 22,2025. Probably the worst communication and delivery experience I’ve had. Plateful customer service was actually very prompt and professional with email response, but to give an example of how bad the delivery was, FedX messaged me for 4 days in a row “out for delivery” and it actually arrived on day 4 after 6:00pm. The pan is certainly not nonstick unless you put plenty of oil/animal fat in the bottom and make certain the item doesn’t stick when placed in the pan. Rice pilaf was also a challenge yielding dry and under cooked rice which also stuck to the bottom of the pan. All in all it is a very expensive plain metal pan which defeats the purpose of having nonstick cook wear in the first place. On the flip side the cutting board is very user friendly and is the best I own. No issues at all and would recommend and definitely buy again. To save money buy yourself a heavy stainless pan and forget the titanium pan.

23 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hi Kirk,

Thank you for taking the time to share your detailed feedback, we truly appreciate it.

I’m very sorry for the frustrating delivery experience and that the pan didn’t meet your expectations, especially after such a long wait. We’d really like to help improve this experience for you, so please reach out to our support team and we’ll work with you on next steps.

We’re glad to hear the cutting board has been a great fit for you, that’s wonderful feedback. Your insights on both products are incredibly valuable and help us continue improving.

Warmly,
Sara from Plateful

Rated 5 out of 5 stars
Verified

Everything

Everything! Great look, cooks great, cleans easy.

17 October 2025
Plateful logo

Reply from Plateful

Hi Lindsey,

We’re so glad to hear you’re loving everything, the look, the cooking performance, and the easy cleanup! That’s exactly what we love to deliver.

Thanks for sharing your experience and thank you for choosing Plateful!

Warmly,
Sara from Plateful

Rated 4 out of 5 stars

True to their word I was able to cancel…

True to their word I was able to cancel my order and received an immediate response. I had somehow pressed too many buttons at check out so the only constructive criticism I can give the company is to get rid of all those pop-ups at check out. I will still consider purchasing the vacuum sealer for jars. Looks like a great product.

20 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hi Jolene,

We’re glad we were able to process your cancellation quickly and appreciate your understanding! Thank you for your helpful feedback about the checkout experience, we’ll be sharing it with our team to make things smoother. We’d love to have you back when you’re ready to try the vacuum sealer for jars!

Warmly,
Sara from Plateful

Rated 4 out of 5 stars
Verified

Super fast and easy

Super fast and easy. And the best part resealable at a push of a button.

20 October 2025
Plateful logo

Reply from Plateful

Hi Stephanie,

Thank you! We're so glad you find it super fast, easy, and love the resealable feature.

We appreciate your support!

Warmly, Juan from Plateful

Rated 5 out of 5 stars

No hesitation in refunding an accidental purchase!

The Platelful Company answered my concern by email quickly and without any attempt to sway me to keep it, even though the problem was on my end. A refund was issued and the item accidentally ordered was cancelled even before I was able to look through my emails! I would not hesitate to recommend your company to family and friends and to use it again myself.

13 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hello Robin,

We are really glad that you like our assistance with your accidental purchase

You can count on us for every assistance you need

Please let us know if there is anything else we can do for you

Warm regards, Juan from Plateful

Rated 5 out of 5 stars

Great human customer service!

I had ordered two of the warming mats so I could stop borrowing them from my friend! When I got the delivery only one mat arrived. I contacted Plateful customer service by email who answered within an hour! I just had to send a picture of the single box and shipping label. They confirmed with distribution/shipping and within a day the second mat was processed and shipped. Their customer service agents were friendly, competent and highly communicative throughout the process. I've had horrible customer service lately from several other on-line companies after being stuck using AI bots to try and resolve issues. This was a refreshing change.

Makes me inclined to do some Christmas shopping on Plateful!

14 November 2025
Unprompted review
Plateful logo

Reply from Plateful

Hi there,

Thank you so much for this wonderful review! We're thrilled to hear our team resolved the missing mat issue quickly and kept you informed throughout the process.

We believe in real human support, and it means the world to us that you felt the difference. We'd love to help with your Christmas shopping!

Thank you for your support!

Warmly, Juan from Plateful

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look