Safeguard Self Storage Reviews 5,184

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor. Many reviewers specifically mention employees by name, highlighting their exceptional service and willingness to go above and beyond to assist with rentals and address any concerns. Consumers appreciate the staff's patience, knowledge, and ability to make the entire process smooth and stress-free. People also appreciate the cleanliness, security, and excellent maintenance of the facilities. The convenient location, ease of access, and climate control features are frequently mentioned as positive aspects. Reviewers feel their belongings are safe and well-protected. The overall consensus is that this storage company provides a reliable and high-quality service with top-notch customer support.

Based on these reviews

Rated 5 out of 5 stars
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So far so good ...lnltaily though my very first phone call to make inquiries wasn't all that great It took several calls. To the local office to make a deal NOT the 800 number but difficulties... See more

Rated 5 out of 5 stars
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Amazing, I went in with something I thought is what I needed when shown what I was asked for it wasn’t enough space. The young lady recommended a 5x10 unit and it’s perfect and actually still have eno... See more

Rated 5 out of 5 stars
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Great customer service by Toshica. She gave me a tour of the premises, explained everything in detail, and walked me through the rental documents. The facility is clean and functional.

Rated 5 out of 5 stars
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The staff was and is very helpful. Also the convenience and access to the facility is unmatched. I've been to other places and it would be very difficult to access. Great place.

Rated 4 out of 5 stars
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Clean units, generally friendly & helpful service. Shop around, each location has different specials and prices- Also location of unit in building affects pricing, some have stairs/mezzanine level... See more

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Rated 5 out of 5 stars
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Walter was fantastic to work with he helped me figure out the best size and best location units for my needs. The process was simple and painless.

Rated 5 out of 5 stars
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My experience was SEAMLESS! Both the Manager and Assistant went above and beyond to accommodate my situation and offered me the BEST DISCOUNTS that were eligible at the time. I HIGHLY RECOMMEND th... See more

Rated 5 out of 5 stars
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The staff who work with you are very friendly, attentive, and always willing to help you with any questions or concerns.

Rated 5 out of 5 stars
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The administrator at the front desk (whose name I, unfortunately, never caught) and her colleague who showed us to our storage unit were the spirit of humor, kindness, and efficiency. She offered us c... See more

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Rated 5 out of 5 stars
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Tomika was very helpful in getting us through the registration process. She explained everything very thoroughly and answered any questions we had. She was very professional and very personable. She f... See more

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Rated 5 out of 5 stars
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The Manager, Warren, and the Assistant, Dominick, made my rental experience at Safeguard truly safe and guarded. The facility is immaculate and well temperature‑controlled. They personally walk you to... See more

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Rated 5 out of 5 stars
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We had a bigger storage room and wanted to down size. The customer service agent was fantastic. He helped us find a smaller storage space that fitted our financial situation and made the transition... See more

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Rated 5 out of 5 stars
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It is convenient. The person who helped me with the application process was professional, knowledgable and skillful. I had problems with my online application to secure the spot I really wanted and... See more

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Rated 5 out of 5 stars
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Really liked the fellow I worked with when viewing units here while I was checking out various facilities. Thoughtful, patient, respectful, full of helpful information to help me find my best option... See more

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Rated 5 out of 5 stars
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I have used Safeguard every time I need a storage unit. It is safe,reliable and office staff is always helpful and reliable. They always try and make sure you are never stressed with the moving into... See more

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Rated 5 out of 5 stars
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I’ve been using Self Guard Storage at 17-26 Hancock St in Ridgewood, and I couldn’t be more impressed. The facility is super clean, secure, and well-maintained. From day one, the staff was friendl... See more

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Rated 5 out of 5 stars
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This was a 5 star experience - and it all has to do with great customer service. Your representative Justin was very attentive and resourceful for our needs and always provided honesty and sincerity.... See more

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Rated 5 out of 5 stars
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Danni was extremely helpful, patient and did an excellent job explaining my options. The facility is clean and bright.

Rated 5 out of 5 stars
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I recently rented a storage unit here and had a great experience from start to finish. The building is clean, well-kept, and easy to access. It’s clear that the property is maintained with care, whi... See more

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Rated 4 out of 5 stars
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In my opinion I feel this is a great storage facility. Very clean and well maintained. My only concern is that there is no one in the facility during business hours. A few times I was visiting my unit... See more

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Rated 5 out of 5 stars
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I had a fantastic experience with this storage facility! From the moment I arrived, the service was outstanding. Lee went above and beyond—he is truly awesome! He was friendly, knowledgeable, and made... See more

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Rated 5 out of 5 stars
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Ms.Shanda was great.She was very helpful answered all of my questions very professional kind polite friendly worker.You dont get this kind of service nowadays.Thank you Ms.Shanda its always a pleasure... See more

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Rated 5 out of 5 stars
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Just professional staff. Very sharp employees. Also wanted to move my unit due to a work injury not slowing me to walk far. They should be calling me tomorrow to give me the latest info in regards to... See more

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Rated 5 out of 5 stars
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Safety and security are the first things I search for when looking for a storage facility. I would like to know that my belongings are safe when I leave them at a facility. Safeguard Storage offers... See more

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Rated 5 out of 5 stars
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The staff was very helpful and professional and provided me with a good storage unit at a reasonable price.

Rated 5 out of 5 stars
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Simple, annoyingly lock didnt work after open hours so had to pay the extra for 24 hour access but it makes sense. It was good once it all got set just a couple late night times trying to bring things... See more

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Rated 5 out of 5 stars
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Nice people working there great customer service. It’s been a good experience since the call to you inquiring about a space. Place is lockers are secure.

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Rated 5 out of 5 stars
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After nine years we finally took action and downsized our storage unit at this location. The representatives we dealt with were helpful. The property and units are kept clean and well lit.

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Rated 5 out of 5 stars
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Clean, secure, and great customer service. Gilbert was so nice and knowledgeable. He went above and beyond and we got the perfect storage unit for our needs.

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Rated 5 out of 5 stars
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The first stop on 1st ave was less than pleasant. I went to the location in McCook and Kevin was very helpful.

Rated 5 out of 5 stars
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Online reservations or rentals are easy. The staff are super nice and helpful. The storage spaces are clean. And the location is very convenient, with off street parking. High marks all around!

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Rated 5 out of 5 stars
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Warren was just so thoughtful. He gave me a less-well traveled area for my storage, then a tour of the facility. He seems to care for the place, keeping it clean and (as far as I can tell) keeping... See more

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Rated 5 out of 5 stars
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I had shopped around and found the manager at the Rhawn Street facility to be patient and clear in his communication. I felt I could trust what I was hearing from him. As a result I signed up.

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Rated 5 out of 5 stars
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I just love using Safeguard! The employees are so helpful. The units are so clean, and easily accessible. The cost is affordable, with discounts included. What a great choice. Highly satisfied.... See more

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Rated 5 out of 5 stars
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I filled out the application online, which was a simple enough process. As I work full time, it was difficult to find a time to go to the storage and get the keys. We did it one day after work, and we... See more

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Rated 5 out of 5 stars
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Being appreciated and of being a customer. The overall hospitality of providing the time to assist us on getting the right storage unit on the preferred floor and a corner unit… We felt like part of a... See more

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Rated 5 out of 5 stars
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I used Safeguard before in the past, and the place still looks the same. Clean, well lite, Temp. controlled, and the staff is very helpful. Also, the accessibility is wonderful! Thank you

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Rated 5 out of 5 stars
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My experience with the person working was very pleasant. He was polite and very informative. In the middle of my move I needed another unit and he found one very close to the first. It worked perfectl... See more

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Rated 5 out of 5 stars
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Jaquannah provided the best service I ever have received, and I have been using storage units for over two decades. 10/10 recommend!

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Rated 5 out of 5 stars
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The staff is knowledgeable and courteous. The facility is clean and well kept. It’s a Friendly place and happy place to do business. Well lit and Climate controlled. All and all it is a Beautiful an... See more

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Rated 5 out of 5 stars
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I’m very happy for the great service you provided, as well are the prices for the storage, your agents there, terrific, like very much and will highly recommend!! Thank you tou Cristine and Luis !!10+... See more

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Rated 5 out of 5 stars
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Cesar was fantastic! He followed up with me when I was tied up. The process was quick and easy. He showed me to my unit and answered all of my questions. I couldn't have asked for a better representat... See more

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Rated 5 out of 5 stars
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Amazing staffing you have at the facility. Very curiosity .

Rated 5 out of 5 stars
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Your Rep, ADAM AND LETTY, Are the best largo location ,they explained price, showed me unit , they did not leave anything out , your facility is very clean. thats a plus for me. so i would give both R... See more

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Company details

  1. Warehouse
  2. Furniture Store

About Safeguard Self Storage

Written by the company

It’s Called Self Storage But You’re Not Alone.

Safeguard has been providing storage solutions since 1989, with the goal of delivering unexpected quality and service at every level.

With these founding principles, Safeguard has grown to more than 75 locations and is one of the premiere self storage companies in the United States.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

My experience with safeguard storage is…

My experience with safeguard storage is being great, the manager is been very helpful and supportive. The storage in general is very clean and convenient. Great hours and I feel my things are safe. I will definitely recommend it to anybody looking to store your valuables.
Best, Diana

16 October 2025
Rated 4 out of 5 stars
Invited

Accessibility is great

Accessibility is great. Excellent customer service.
The elevators need to be cleaned and refreshed the smell like animals and sweat.

29 September 2025
Rated 5 out of 5 stars
Invited

CLEAN & EASY

Not only was the unit clean and well it, Tevin was informative and very helpful with any concerns that I had. Five stars!

25 September 2025
Rated 5 out of 5 stars
Invited

Great customer service

The place is clean, The 2 elevators made it easy to access my unit. And the people, there are wonderful. Friendly, outgoing and always there to answer questions. As well as the people on the phone. I would definitely go back again for the third time if my situation calls for it.

22 September 2025
Rated 5 out of 5 stars
Invited

Patient, clear & attentive

The overall staff was very clear in helping me choose the right storage unit, I was reminded of my upcoming appointment to book my unit. The overall staff is attentive and professional. I didn't have a bad experience at all.

27 September 2025

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