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Rated 1 out of 5 stars

I have been waiting for over a month now for a refund after being let down by Allzone! I have followed the instructions give by both Allzone and Sequra, they have all the relevant documents to say tha... See more

Company replied

Rated 5 out of 5 stars

SeQura is a safe and great way to buy something and pay in deposits. I have done it a few times now, especially with a large amount and paid the item off slowly. Sequra is not only trustworthy but fri... See more

Rated 5 out of 5 stars

Absolutely love this company. Everything is so seamless. They always reply quickly to emails and have always been very helpful. I closed one of my loans early and they recalculated the settlement f... See more

Rated 5 out of 5 stars

Excellent service. Would not be able to purchase without SeQura. Used several times previously. Very quick and very simple.

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Company details

  1. Financial Institution

Written by the company

Disfruta hoy de lo que necesitas y págalo después. Equípate para tu próxima maratón, cambia de look, mejora tu inglés o redecora tu casa con la solución de pagos aplazados más innovadora del mercado. Elígenos como método de pago en más de 4.000 tiendas. Consigue lo que quieres ahora, y págalo con total flexibilidad. En 3 pagos sin coste, hasta en 18 plazos, o págalo después de recibirlo. Tú decides.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Not doing what you promised!!!!!!!!!

I have been waiting for over a month now for a refund after being let down by Allzone! I have followed the instructions give by both Allzone and Sequra, they have all the relevant documents to say that Allzone has cancelled the order and that a refund is authorised but even after a telefone conversation to Sequra they still will not refund the monies already paid! You have the documents, I’ve done what you instructed me to do via the telephone call! Now where’s the refund!

21 August 2025
Unprompted review
SeQura logo

Reply from SeQura

Hola Nicholas,

Lamentamos los inconvenientes que has tenido con tu compra.

Hemos revisado tu expediente y vemos que ya has contactado con nuestro departamento de atención al cliente para comunicarnos la incidencia.

Si te has comunicado con la tienda, necesitamos que contactes con nosotros aportándonos los detalles de la incidencia para que podamos iniciar la mediación.

Puedes comunicarte con nosotros llamándonos al teléfono 931 760 008 (L-V de 9h-14h y de 15h a 18h) o enviarnos un email a clientes@sequra.es

Un saludo,

Rated 5 out of 5 stars

SeQura is a safe and great way to buy…

SeQura is a safe and great way to buy something and pay in deposits. I have done it a few times now, especially with a large amount and paid the item off slowly. Sequra is not only trustworthy but friendly and they do help you with any questions and problems you have. I very much recommend them.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Give the customer information

Not giving full information as to required payment t and balance of account

THEY HAVE NOW REFUNDED THE AMOUNT

27 April 2025
Unprompted review
SeQura logo

Reply from SeQura

Hola, Chris

Lamentamos la confusión que te hayan podido generar nuestras comunicaciones. Tomamos nota de tus comentarios para seguir mejorando.

Si tienes cualquier duda puedes llamarnos al teléfono 931 760 008 (L-V de 9h-14h y de 15h a 18h) o enviarnos un email a clientes@sequra.es

Un saludo

Rated 1 out of 5 stars

After i place an order with allzone…

After i place an order with allzone that was in stock is have choose for sequra as payment method. Unfortunately allzone have not do further steps after i ask cancelation order because they not accept delivery date. Many times i contact allzone and sequra after the cancelation but they not give any reaction and let me pay for canceled order.

11 February 2025
Unprompted review
SeQura logo

Reply from SeQura

Hola, Ronny

Lamentamos los inconvenientes que has tenido con tu compra.

Recuerda que desde seQura te ayudamos con el pago de tus compras pero todo lo referente al proceso de envío o cancelación corresponde al comercio.

Hemos revisado tu caso y desde que nos has comunicado el incidente, el departamento de atención al cliente está haciendo un acompañamiento de tu incidencia.

Estamos en contacto con el comercio para que actualicen el pedido.

Si tienes cualquier duda puedes comunicarte con nosotros llamándonos al teléfono 931 760 008 (L-V de 9h-14h y de 15h a 18h) o enviarnos un email a clientes@sequra.es


Un saludo

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. Everything is so seamless. They always reply quickly to emails and have always been very helpful. I closed one of my loans early and they recalculated the settlement figure and closed off immediately. I would always have this company as my first choice for lending.

25 September 2024
Unprompted review
Rated 1 out of 5 stars

When you want a credit for 3 mounths…

When you want a credit for 3 mounths ...you fill in the form ...you never now its aksept or not ...no anwser nothing

21 May 2024
Unprompted review
SeQura logo

Reply from SeQura

Hello Hans, we give answers at the time of purchase, if you have any doubts about the meaning of the messages we show on the screen you can always call us at the time of purchase so we can help you.

Rated 1 out of 5 stars

Non-professional CS

First of all - well done with your selfmade reviews.
The customer service is abysmal, to put it lightly. It's as if intelligence is a foreign concept to them. They constantly interrupt and when you try to voice a complaint, they dismiss it without a second thought. And let's talk about their so-called "payment pause" offer. It's a joke. When you call to inquire about it, they flip the script entirely. With a mocking laugh, they tell you it's your problem and demand payment today, threatening legal action if you don't comply. I don't have an issue with paying my bills, but dealing with their customer service is an exercise in frustration. Gabriela and Daniel/David, in particular, are the epitome of incompetence and obvious reading disabilities.

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En primer lugar, bien hecho con sus reseñas hechas a medida.
El servicio al cliente es abismal, por decirlo suavemente. Es como si la inteligencia fuera un concepto extranjero para ellos. Interrumpen constantemente y cuando intentas expresar una queja, la descartan sin pensarlo dos veces. Y hablemos de su supuesta oferta de "pausa en el pago". Es una broma. Cuando llamas para preguntar al respecto, cambian completamente el guion. Con una risa burlona, te dicen que es tu problema y exigen el pago hoy mismo, amenazando con acciones legales si no cumples. No tengo problema en pagar mis facturas, pero lidiar con su servicio al cliente es un ejercicio en frustración. Gabriela y Daniel/David, en particular, son el epítome de la incompetencia y de obvias discapacidades de lectura.

14 May 2024
Unprompted review
SeQura logo

Reply from SeQura

Hola Alan
Gracias por tus comentarios, nos ayudan a seguir mejorando. Sentimos que hayas sentido que el trato recibido no ha sido el correcto, nos esforzaremos por seguir mejorando.
Por otro lado, comentarte que sigue pendiente la regularización de la deuda de tu plan de pagos, quedamos a la espera de recibir el pago que indicas que no tienes problemas en realizar

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