I purchased a challenge from tradex because one of my friends reccomended the company.i love the trading rules. Pretty simple and straightforward, not like other prop firms, especially the 1 step 5... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
The challenge rules are really nice. The customer service speed has greatly improved. My experience with customer service has been good. Unfortunately, the payouts take really long. Some competito... See more
Company replied
Payouts take 21 days which is fine as per their T&C's, however I am still waiting a refund of my initial fee for my 2 phase challenge. Passed my challenge 4 months ago, have logged numerous enquiries... See more
I passed my phase 2 evaluation account on Dec 1. It's now 5 days since i passed my phase 2 evaluation account (1715546). I am yet to get my funded account. I have written severally to their suppor... See more
I have been sitting here for weeks waiting on a payout that never comes. Every ticket I open gets closed with no fix. Support keeps telling me it's handled when nothing has changed. I am tired of t... See more
The worst prop firm in the industry. Waiting for a payout almost 3 months is ridiculous. When they promised 21 days to get a payout more than 500 usd. Then you opened more than 3 tickets, you get an a... See more
I am an affiliate under the company and I have referred several people. Unfortunately some of my referrals are either not added to me except they first write to the company causing me to loose some... See more
Tradexmastery mastery is nothing but a scam company. I traded with them and made profit of $449, requested for a payout and after waiting for 70 days I was sent a mail that my payout was rejected with... See more
The challenges are well thought out, however the payment is too long (3 weeks), and the contract is not really respected because the payment is made later and the refund much later. It's a shame, it... See more
BEWARE AND STAY AWAY FROM THIS FIRM!!!!! Another day, another review till I get my payout I’ve been trying to get a hold of support for my pending payout which is well over the 30 business days... See more
I completed my challenge and requested a payout. They told me it would take some time, so I waited. Support barely responded and kept giving me excuses. After waiting far longer than they saiid, they... See more
I send you a message yesterday and no answer. I am waiting a whole week now for my account, but I was told it would take 3 buiiness days. This is unacceptable and rude. I have been waiting f... See more
Please kindly help me process my withdrawal it's been over 60 days now I requested for my withdrawal payout and up till now still haven't gotten it. I was told it was supposed to be after 21 working d... See more
First wait almost 2 months, for withdrawal, then after this rejected this one for no reason, block my account and give me answer for it, you break the rule of hadging.. i have all screenshots on my mo... See more
My experience on having you reply to me after 8 attempts of communication has been diabolical! You have not only ignored me me over 3 times it has been 8 ! I am turning to this platform to voice my fr... See more
Company replied
Helpppp I’ve been waiting and still waiting on my payout over 30 days now I submit ticket and they continue to get shut down without resolution and support will always say it’s been taken care of... See more
Company replied
This prop firm is honestly the worst I've seen on the market right now; I'm extremely dissatisfied with the service they offer... A prop firm should honor its commitments to its users... The... See more
Company replied
Verified
Successfully passed a one step challenge. Waited 8 days before I could request a payout.. It was held over 26 working days (excluding holidays and weekends) only to be denied immediately the day t... See more
Company replied
have tried to wait as long as possible before | wrote this review because I have been patient !! It’s been over 200+ days since i requested my payouts and finally after reaching out to the leader of A... See more
Invited
After. I complained about some customers service issues regarding their response timelines and vagueness ever since the new changes. I was promptly contacted and was given a complimentary bonus. So fa... See more
Company replied
Don’t waste your money on this company. At first everything was ok. Bought two accounts. Got about 6 payouts which all together was bit more then 3k. Started my challenge at August. Traded same sty... See more
Verified
Takes too long to get money out. And you are not really buying the size of your account, you are only buying the daily drawdown which is only 5% (NOTHING!). That’s really ALL you have to trade with... See more
Company replied
Verified
I purchased an doubble account, and when I passed the challenge, you took it away without any explanation.
Verified
I want to warn everyone to be cautious with TradeXMastery’s services. Over the past year, I purchased 32 challenge accounts, and out of these, only 1 was successful (Account... See more
Verified
Had a glitch at checkout, the staff helped resolve the issue in a timely manner. Great customer service and easy to use platform.
SCAMMMMM!!!!!!!! BEWARE!!!!!!!!! 6 days ago, TXM replied to my previous review They said this ‘ Hi Oluwadamilola, thank you for sharing your concerns. I understand how upset... See more
Verified
I have tried to wait as long as possible before I wrote this review because I have been patient but every since the new transition of the website this has been a letdown they do not respond to support... See more
So I've been waiting for my Phase 2 challenge for over 72 hours now (I passed Phase 1 on Monday, 1st December, at around 8am EST, and I wrote to them immediately after I passed the Phas... See more
Company details
Written by the company
TradeXMastery is a next-generation proprietary trading firm that helps traders around the world access professional capital and trade with confidence. We provide performance-based funding programs designed for every level of trader, from those building consistency to experienced professionals seeking higher capital allocations. Our platform offers fair and transparent trading conditions, fast account setups, detailed analytics, and responsive support focused on trader success. We believe in creating a collaborative trading environment where skill, discipline, and performance are rewarded. At TradeXMastery, our mission is simple: help traders master their craft, achieve funding, and grow sustainably.
Our promise to traders
Written by the company
- Empowering traders to succeed
- At TradeXMastery, we believe in fairness, transparency, and opportunity. Our goal is to provide traders with the tools, capital, and support they need to grow their skills and achieve sustainable success. Every decision we make is built around helping our traders reach their full potential.
- Committed to integrity and trust
- We hold ourselves to the highest standards of honesty and professionalism. Whether it’s payouts, support, or platform access, we work hard to maintain open communication and deliver a reliable experience to every trader.
Contact info
United States
- support@tradexmastery.com
- tradexmastery.com
2.6
Poor
461 reviews
Replied to 51% of negative reviews
Typically replies within 1 month
Verified
I bought your account and I passed…
I bought your account and I passed phase 1 and 2 challenges but you didn't give me the live because I bought the account through Akashx and my membership has expired, that's rubbish, I just wasted my time and my money, nonsense.
13 November 2025
Reply from TradeXMastery
Hi Kay, thank you for sharing your experience. I understand how disappointing this situation feels and I am truly sorry for the frustration it caused. Based on our records, the account you used was a promotional challenge provided through AkashX. These promo accounts require an active AkashX membership at all times, and when the membership is canceled, the challenge automatically fails, even if both phases were completed. Our team follows this requirement to keep all promotional accounts consistent and fair for every participant.
Please reach out to our Support Team through the support widget on our website so we can review your case in more detail and guide you through the best next steps. We would be grateful to hear anything that could help improve your experience.
Verified
Genuine but the payout should be faster.
Tradexmastery is good, but I will advise them to speed up the rate of their payout. It took me more than a month before I got my payout which is not supposed to be that long.
Their customer support was fast, active and responsive.
I believe there’s room for improvement.
So, they have my ****
20 November 2025
Reply from TradeXMastery
Hi Sirmy, thank you for sharing your thoughtful feedback. We are glad to hear that our customer support felt fast and responsive. Regarding your payout, our records show that it was completed in 28 business days. Although our normal processing time is 21 business days, we always inform traders that high volume periods can extend this to as many as 30 business days. We appreciate your patience and your suggestion to improve our speed, and our team is continually working on improving withdrawal times. If you need further assistance, please reach out through the support widget on our website. We would love to know if anything else could be improved to make your experience even better or increase your rating.
Verified
How did I reach my drawdown if I never…
How did I reach my drawdown if I never realized profit or loss? Out of all trades I had running, I was in profit for all of them.
19 November 2025
Reply from TradeXMastery
Hi Santiago, thank you for sharing your concerns. We understand that any unexpected results with your trading account can be frustrating. We are pleased to see that one of our support agents resolved this for you today. Please log in and view the support widget for the resolution details. We also welcome any additional information that could help us improve your experience or increase your rating.
Verified
Fantastic prop firm….
Fantastic prop firm….. they deliver exactly what they promise and very transparent
20 November 2025
Reply from TradeXMastery
Thank you for your fantastic feedback, we appreciate your trust and support! 😊
Verified
Beware…well calculated payout delay!! Stay Away!!
Successfully passed a one step challenge. Waited 8 days before I could request a payout.. It was held over 26 working days (excluding holidays and weekends) only to be denied immediately the day that I went on drawdown therefore lost the account. Please stay away from this prop firm..especially if you are not a member of the MLM
It’s not fair..held the account since September only to lose it mid November and zero payout due to the delay.
If the payouts were approved normally, I had well over $10k I had put my hours into which would in return would have compensated my time.
12 November 2025
Reply from TradeXMastery
Hello, thank you for sharing your experience. We are genuinely sorry to hear how frustrated you feel about the payout delay and the loss of your account. A situation like this is never what we want for our traders, and we understand how disappointing it is when your hard work and time do not see the return you expected.
Please reach out to our Support Team through the support widget on our website so we can review the details of your payout request and timeline. We want to understand what happened and work toward a fair resolution. If there is anything that could help improve your experience or encourage you to update your rating, we would be grateful to hear it.
Invited
After
After. I complained about some customers service issues regarding their response timelines and vagueness ever since the new changes. I was promptly contacted and was given a complimentary bonus. So far their response times and drive to resolve my issues was genuine. I hope that payouts will also be likewise
17 November 2025
Reply from TradeXMastery
Thank you for sharing your experience with us! We are glad our team was able to connect with you promptly and provide a resolution. It is great to hear that you noticed an improvement in our response times and clarity as well. We are also continuing to work on making payout processing smoother and more consistent, and we hope your future requests reflect these improvements. If you need anything, we are always here to help through the support widget on our website.
Verified
Pretty good prop, have improved in some areas, room for improvement in others
The challenge rules are really nice. The customer service speed has greatly improved. My experience with customer service has been good. Unfortunately, the payouts take really long. Some competitors are 48 hours. I had to wait 21 days on $1100 withdrawal (which I guess is considered a large withdrawal but this is actually small).
10 November 2025
Reply from TradeXMastery
Hi Andy, thank you for sharing your feedback with us! We are glad to hear that you are enjoying the challenge rules and that our customer service speed has improved for you. We understand your frustration regarding the 21 day payout, and we know how important fast processing is for our traders.
According to our records, your first payout from Oct 8th was completed on Nov 6th, which was still within our 21 business day processing window outlined on our website, and we appreciate your patience throughout that period. We also see that you requested another payout on November 11th, and we hope to process this one sooner for you.
Our team is continually working on improving withdrawal times, and your comments help us prioritize this further. If you need anything else, please feel free to reach out through the support widget so we can continue improving your experience and hopefully increase your rating.
Verified
Reply from TradeXMastery
Thank you for sharing your positive experience with us! We are glad to hear that everything felt fast and clean for you. Our team is always working to maintain that level of service and make every interaction smooth and reliable. If there is anything we could do to make your experience even better or increase your rating, please let us know through the support widget on our website. We appreciate your feedback and look forward to supporting you again.
Verified
Ok fast traiding
10 November 2025
Reply from TradeXMastery
Hi Mario, thank you for sharing your positive experience with our fast trading process! We are glad to hear things went smoothly for you. If there is anything we can improve to make your experience even better or increase your rating, our Support Team is always available through the support widget on our website. We appreciate your trust and look forward to supporting you again.
Verified
A Very Disappointing and Untrustworthy Experience
One of my friends told me about a platform called Tradex Mastry. Since I own a financial services and brokerage company, I introduced this company to some clients and trainees. Unfortunately, all of them ended up losing their accounts — except for me.
I personally achieved profits of $1,965 on a $200,000 funded account. I passed the first challenge (10%) and the second challenge (5%), and even exceeded 18% total performance. It took me more than a month of consistent trading to reach these results.
But after requesting my payout, everything changed.
I waited two months without receiving any of my money, and I did not get any response from the company — not even an update about when the funds would be processed. This happened despite the company’s own policy stating that withdrawals require 21 business days.
My experience clearly shows that this company violates its own policies and holds clients’ funds, which is unacceptable. I became extremely frustrated, to the point where it affected my trading decisions and made me lose confidence in trading altogether.
18 November 2025
Reply from TradeXMastery
Hi Sami, thank you for sharing your experience. We are truly sorry for the frustration you faced and for the impact it had on your trading. Based on our internal review, your payout request could not be fulfilled because your account balance dropped below the amount you requested, which made the payout request no longer eligible for processing. We understand how disappointing this feels, especially after your consistent work and strong results. Our team is ready to review everything with you through the support widget on our website so we can clarify the situation.
Not A Trustworthy Company
It’s important to go with a trustworthy prop firm and TradeXMastery is NOT that. I made over $10,000 in profit over a month ago without breaking a rule. Then once I requested a payout they waited over a month to deny my payout and close my account, claiming I broke a rule under section “10.3.13”
I’ve reached out to support and no one has been able to answer my simple questions. Which are:
1. If I broke a rule how come my account wasn’t closed the day I broke it?
2. How can you guys say I broke a rule when I never even got close to my daily drawdown or max drawdown? Which are THE ONLY 2 RULES you have on your website for the challenge
3. What is section “10.3.13 overleverage” mean in numbers. How can someone over leverage? (Give me an example with numbers and lot sizes) and show how I violated this.
4. How can you feel comfortable scamming people?
17 November 2025
Unprompted review
Reply from TradeXMastery
Hi Joseph, I understand how upsetting this experience has been and I am truly sorry for the frustration it caused. Our team reviewed your case in full, including your appeal, and confirmed that the account breach was due to an overleveraging violation under section 10.3.13 of our Terms and Conditions. We offered you a new challenge as a goodwill gesture, although I understand you chose not to proceed. Please reach out through the support widget on our website if you would like our team to help you further or discuss anything that could improve your experience or your overall satisfaction.
Verified
I have been emailing support with no…
I have been emailing support with no response about this latest challenge I am currently locked out of being able to login while strade was still active and for that reason the trade reversed without me being able to properly exit causing a challenge failure. Please get a quality customer service and deview my account and complaints until then I will not invest anymore in this company nor will I refer
17 November 2025
Reply from TradeXMastery
Hi Cayleb, thank you for sharing your concerns. We are truly sorry to hear about the login issue you described and the frustration it caused. According to our records, we have not received any support tickets, so our team has not had the chance to assist you yet.
Update (Nov 19, 2025): The support email for TradeXMastery is no longer operational as we offer support through our widget on our site. This allows us to get to each request quicker, while also offering an accessible knowledge base for common questions. Please review the widget as this was resolved with login directives, as well as an account replacement with profits restored
One star is too much. Screenshots provided as proof.
I have been asking for a refund on two accts (that were never activated) for almost a month. You WILL NOT get support or customer service, you will be ignored, tickets closed without resolving and treated like you are a problem and they don't have time for you, no matter how polite your are. I have provided screenshots of how awefull they have been and they don't care because they are still getting paid their hourly wage. This company has to be a front for something, I don't see how they wan to be in "business" with CS like this. AND for what I am reading, they don't pay in a timely manner, even with all the money you will bring in they will take more than 20 days to pay a withdraw. STAY AWAY.
I am going to try FundedNext which seems to have very good reviews, unlike this one.
They keep closing my tickets without resolving it. They literally have been holding by btc since 10/22. Does this company not have $750 dollars to do a REFUND?? This is a scam.
I am uploading screenshots. I want to make sure more people don't go through these ordeals.
They asked if I wanted the accts, now that they found my payment after almost 3 weeks, I said no, I want a refund. This was on 11/10. HAVE NOT HEARD BACK FROM THEM, or my refund.
THIS IS HOW INCOMPETENT AND CARELESS ABOUT THE CUSTOMERS THEY ARE. Now, they are asking me about a screenshot, of what??? they had found my money!!
Hello,
This is TradeXMastery support. We apologize for the delay and our response and understand your time is valuable.
Please send us a screenshot so we can have this refund processed.
Best regards,
The TradeXMastery Support Team
Charlene • 1w
November 11
Can I please get an update on this refund??
Juliana • 6d
This is exactly why a lot of us are choosing not to do business with TXM, because of the lack of customer service and support. And sad to say, it's affecting AkashX that has put their confidence on this company.
Juliana • 6d
November 14
Do I need to open another ticket? Please tell me if I need to talk to someone else about this refund. This is THREE weeks now dealing with this.
Juliana • 3d
4 days without a response.
Juliana • 3d
AND AGAIN. It's like they are doing it on purpose now. The company losing users and the minimum wage people laughing about it.
Hello,
You have reached the support team at TradeXMastery.
We need the screenshot to be able to check your request.
Best regards,
The TradeXMastery Support Team
Charlene • 3d
November 17
I send screen shots of the conversation we had already, where Charlene asked again if I wanted the accts and I said no, I want a refund. No answer.
I opened another ticket, so someone else helps me, since Charlene doesn't want to, and the ticket was closed as soon as I opened it.
21 October 2025
Unprompted review
Reply from TradeXMastery
Hello Juliana, we are very sorry that this experience has caused so much frustration for you, and we understand how upsetting the delays and repeated follow ups have felt. According to our internal records, our team located the BTC payments and explained that the automatic granting failed due to a small shortfall. Even so, we offered to waive the difference and immediately grant both challenges, but you chose a full refund which we respect completely. To issue that refund, the Accounting team required a valid wallet address because the previous addresses would have redirected the funds back to the originating platform. You later provided a new wallet, and a refund for your unused challenge was processed to that address, with the standard 7 to 10 business day window for availability.
We also regret that some tickets were closed before the matter was fully resolved. Our support is not live, so responses can take time, although you should never feel ignored while waiting for updates. The repeated requests for screenshots were required so the Accounting team could match each step of the payment and confirm the correct refund path. We understand why this felt repetitive and we apologize for the inconvenience.
We truly want every part of this situation resolved for you, and we appreciate the information you have already provided. If there is anything else that could help improve your experience or encourage you to update your rating, we would be grateful to hear it.
Verified
Reply from TradeXMastery
Hi Christine, thank you so much for your 5 star review. I am glad to confirm that your funded account was successfully delivered today. If you did not receive the credentials by email, it was likely due to yesterday’s Cloudware issue. However, everything is available for you inside your TradeXMastery dashboard including your trading account credentials. If you need further assistance or have questions, our support team is always ready to assist through the support widget on our website. We appreciate you being with us and hope you enjoy your funded journey.
Verified
No success to log in
14 November 2025
Reply from TradeXMastery
Hi there, thank you for sharing your experience. I am sorry to hear that you faced issues logging in. Our records show that no request has reached our support team yet, and the login assistance on our site is always available through the support bot or by creating a ticket without needing to log in. Our team is ready to help resolve this so you can access your account smoothly. Your experience matters to us, and we are committed to helping improve it moving forward.
Verified
tradexmastery is a big scam
tradexmastery is a big scam. nobody tells you about their consistency rule 15 %. big scam
13 November 2025
Reply from TradeXMastery
Hi Ogochukwu Anekwe, I am sorry to hear about your frustration and I understand how the consistency rule may have felt unexpected. The consistency requirement is clearly displayed on our product page and in our FAQs, although I regret that it was missed during your review of the details. Our team is here to help clarify anything and assist you further. Please reach out through the support widget on our website so we can understand what went wrong and work toward resolving this for you. We are always ready to improve your experience and help increase your satisfaction.
Verified
I am very happy using this app and I…
I am very happy using this app and I will continue to use it
14 November 2025
Reply from TradeXMastery
Thanks for sharing your experience, we’re glad you’re enjoying our prop firm and sticking with us!
Verified
I can't withdraw because I'm no longer…
I can't withdraw because I'm no longer an Akashx member, and I don't think it's a good idea. I worked hard to earn some money, and I can't withdraw because I'm no longer a member. I think it should be possible to withdraw without being a member.
13 November 2025
Reply from TradeXMastery
Thank you for sharing your concerns. I understand your frustration and I’m sorry this felt disappointing.
Your account was gifted to you as part of the AkashX promotion, and their terms require you to keep an active subscription to continue participating in the challenge. Your access ended in phase 1 when your AkashX subscription ended, which meant the account couldn’t progress to the funded stage so a withdrawal wasn’t possible.
You can still join our programs without being an AkashX member by purchasing directly on our website, and our current BOGO offer might help. Our support widget is open if you need help, and you’re welcome to share anything that could help improve your experience or increase your rating.
Mastery of Scam..!!!
13 November 2025
Unprompted review
Reply from TradeXMastery
Hi Jess, we’re sorry to hear you feel this way. We take feedback seriously and want to make this right. Please reach out to our Support Team through the support widget on our website so we can review your experience together. We are committed to improving your experience and raising your confidence in our service.
Verified
Don’t do instant funding it plays…
Don’t do instant funding it plays completely different than the actual market ! Complete scan
13 November 2025
Reply from TradeXMastery
We are sorry to hear about your experience with the Instant Funding account. What you described is not the outcome we want for anyone, and our team is ready to take a closer look. Please reach out through the support widget on our website so we can review the details, work toward a resolution, and improve your overall experience, including your future rating.
Update (Nov 13, 2025): After reviewing your account, our records show the daily drawdown limit was breached, which caused the loss of your account. Our team can walk you through everything if you reach out through the support widget on our site.
Update (Nov 14, 2025): We see that you reached out, although no support ticket was created. An agent has sent you an email so we can assist you properly. You can also reach our team through the support widget on our website. Our team would be happy to assist you further and work on a clear resolution with you. We appreciate knowing anything that could help us improve your experience or increase your rating.
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