TravelBusinessClass Reviews 3,388

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their outstanding support and dedication, regardless of the hour or timezone. Consumers highlight the staff's ability to find the best deals, provide clear answers, and offer personalized assistance, catering to individual preferences such as seating and meal choices. People appreciate the flexibility and proactive communication, even during holidays, ensuring all travel needs are met. The service provided is consistently described as excellent, with agents going the extra mile to explore options, present itineraries, and assist with any issues that arise, even after booking. Reviewers value the agents' patience, responsiveness, and commitment to finding the lowest fares in the best business class cabins. The booking process is smooth and efficient, and the customer service is reliable and dependable, making changes easier than dealing with airlines directly.

Based on these reviews

Rated 5 out of 5 stars

Ria was great! We used TBC for two trips. The first was with my entire family to visit relatives in Ghana for Christmas (12/2024). We were so satisfied that we returned to book another trip with so... See more

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Rated 5 out of 5 stars

Our agent, Jeremy, was very responsive and helpful. He gave us options to consider and followed through on everything we requested. He went the extra miles and even sent reminders we hadn’t requeste... See more

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Rated 5 out of 5 stars

I have have the satisfying experience of dealing with Stefan on a couple of trips in 2025. Without his assistance I may verywell not been able to make a trip to Tokyo from my home in the Denver CO ar... See more

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Rated 5 out of 5 stars

Working with Ria Taylor has been a pleasure. I have booked international flights with many ticket brokers none as good and concerned as Ria. She not only booked our flights, she kept us posted on prog... See more

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Rated 4 out of 5 stars
Verified

First time booking through this company. We enjoy business class and access to the airport lounges, nice meals and wines, etc., however, sometimes it can be expensive. Tried it for long haul flights... See more

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Rated 5 out of 5 stars

I had a pleasant experience working with Jaden Miles @ TBC. Jayden is a honest and very polite travel agent.He took personal interest each time I purchased tickets with him, making sure everything is... See more

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Rated 5 out of 5 stars

Miss Miller is always very responsive and it does not matter what time of the day I call her back or call her for an initial requirement she always is extremely willing and eager to help. I have used... See more

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Rated 5 out of 5 stars

Anna Goldberg makes my experience 5 star everytime. She always replies on time, gets back to me with clear answers, and always finds a great deal for my trips. I'll never again book an airline ticke... See more

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Rated 5 out of 5 stars

Jessica has been the best flight agent I’ve worked with in the last three years—hands down. No matter the hour or timezone, she shows up with unmatched support and dedication. I even missed a $7k+... See more

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Rated 5 out of 5 stars

Stacey Miller worked with me to get business class tickets when it was getting rather late to find something affordable. In addition, she helped with a couple little things (meal changes, reassurance... See more

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Rated 5 out of 5 stars

Stacey Miller is very friendly and dedicated hard working agent who stays on top of all the things and helped us with the entire process from buying tickets, using all right sites and even helped us... See more

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Rated 5 out of 5 stars

Stacey Miller helped me find a great deal for flying to India on a very short notice. I found her looking for my best interest in terms of price and comfort (flights with shorter layover). Her cus... See more

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Rated 5 out of 5 stars

It is a delight working with Anna Goldberg. I am especially impressed with how she explores creative flight options. She showed great persistence in finding us the right flights during a crowded tra... See more

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Rated 5 out of 5 stars

I am using TravelBusinessClass now for several years and have only positive feedback about their service and commitment. I always work with Brandon Kovacz and he always finds me the best flight deals... See more

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Rated 5 out of 5 stars
Verified

Gordon Banks provided us with excellent service when booked our International flights in all possible ways. Will recommand him without any hesitation. We would like give him 5 plus stars

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Rated 5 out of 5 stars

My experience with Travel Business Class has always been positive. I've worked with Jake Belman over the past year to book travel to Asia and Africa and he has always found great itineraries and price... See more

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Rated 5 out of 5 stars

Ria Taylor at TravelBusinessClass was able to find Business class tickets for travel to Asia for my wife and I at a deep discount to the published airfare. She presented various flights, times a... See more

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Rated 5 out of 5 stars

I worked with Stacey Miller and she was great. Very reliable and in dealing with questions leading up to travel. When return flight was cancelled, they stayed on it until I was rebooked satisfactorily... See more

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Rated 5 out of 5 stars

Stefan couldn’t have been more helpful in arranging our flights from Florida to South Africa. He was available at all times and responded quickly to emails and calls. Would definitely recommend him in... See more

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Rated 5 out of 5 stars

Connor was awesome. He was persistent yet patient throughout the booking of the trip. He explored and presented the various options to help us select the best option for the flights and lowest cost.... See more

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Rated 5 out of 5 stars

Emma has a keen ability to provide outstanding service. She is highly motivated to enhance a traveler’s experience through the maze of business class travel. I have worked with her on trips to Austral... See more

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Rated 5 out of 5 stars

I am working with this company for over 3 years. The way they provide the service is outstanding. My salesperson is Stefan and he is simply the best. If at any point of time we need assistance during... See more

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Rated 5 out of 5 stars

Cinthy with TBC has helped me find affordable business class seats for travel to Europe on multiple trips, she is super professional and followed up to make sure everything is in order even after the... See more

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Rated 5 out of 5 stars

Anna Goldberg helped me make my dreams come true! She found us wonderful business class tickets to Italy that were affordable and accessible. She was do helpful with our various requests & changes to... See more

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Rated 5 out of 5 stars

Anna was incredible. She was not just knowledgable and efficient, but helped me with a fairly complex itinerary. I am absent minded and I do not even recall all the details, but what I absolutely re... See more

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Rated 5 out of 5 stars

She turned around quotes quickly, was flexible, and gave us a good price for our 3-person trip to Botswana from San Francisco in August. Everything went smoothly for my husband, grandson and me. She... See more

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Rated 5 out of 5 stars

This was my first experience with making reservations through TravelBusiness Class. My travel agent is Jeremy Siegel. It was indeed a pleasure working with him. He is very thorough, courteous, and pro... See more

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Rated 5 out of 5 stars

Just last week I had a great experience with business travel. Brandon Kovacz was outstanding helping me find, quickly and painlessly, the perfect ticket from Logan to Eftherios Venizelos — with the ai... See more

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Rated 5 out of 5 stars

Congratulations to EMMA PATERSON, an excellent and knowledgeable person, when it comes to travel advise and making your trips so much easier. He has helped me and my family to travel BUSINE... See more

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Rated 5 out of 5 stars

I had been referred o Sullivan. When I first called and spoke with the service represented he put me in touch with Edward. So in effect i got to work with two of their representatives. I am unsure exa... See more

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Rated 5 out of 5 stars

Martin Belfort helped me with a significantly better flight home from Singapore to the US. I had never flown Starlux, and it turned out to be the best flight I've flown, and the price he got last minu... See more

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Rated 5 out of 5 stars

I have worked with Jeremy Seigle on several trips abroad. He impresses me as knowledgable, friendly, conscientious, and thoroughly professional. A pleasure to work with. I will continue to book busine... See more

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Rated 5 out of 5 stars

Brandon Kovacz has an amazing customer service skills and is always on point! Reliable and dependable! I have never had any issues with my flight since I started booking with him 2 years ago! Making c... See more

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Rated 5 out of 5 stars

I recently used Trust Pilot to book business class flights. I was having trouble finding flights through my usual place, Expedia. Brandon at Trust Pilot immediately found excellent itine... See more

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Rated 5 out of 5 stars

Return KLM flight was cancelled on Nov 25th from Bombay . Message came about 12 hours prior to departure and the way TBC staff handles is amazing. It was mid night in USA and they booked us o... See more

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Rated 5 out of 5 stars

My experience has been great working with Gordon. He always helps me find the best flights at the right cost. He is not only helpful but so personable. Great customer service and quick to respond. Hi... See more

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Rated 5 out of 5 stars

Edward Carter is absolutely amazing! I was truly impressed that they contacted us a day before our travel to remind us about our upcoming travel, and if we needed any assistance that they were availa... See more

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Rated 5 out of 5 stars

Cody is amazing!!! He helped me find flights that worked well for me on multiple trips this year. I appreciated his top notch personalized assistance, his attention to detail, and his follow-up every... See more

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Rated 5 out of 5 stars

Stefan was great at accommodating our needs (group of 8) in dates, times, and desired destinations. Always available or quick to return calls, eager to find us the best prices.

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Rated 5 out of 5 stars
Verified

Onar Toulon went out of his way to check various configurations for my trip to SE Asia. I will use him again and much prefer his service to other online services.

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Rated 5 out of 5 stars

Emma has been very helpful and accommodating when it comes to my business travel needs. She was recommended by a friend and I have not been disappointed. She searches and finds my first choice of tr... See more

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Rated 5 out of 5 stars

Used Travel business class for a trip from Europe to Sydney, Australia. Cinthy Murray took care of all of the logistics and found a deal that was significantly less than I had found myself. Everyth... See more

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Rated 5 out of 5 stars

First time booking and Jaden went the extra mile of checking multiple options for me and letting me know how to handle any potential disruptions due to an incoming snowstorm. I had no problems at all.... See more

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Rated 5 out of 5 stars

Ria Taylor was fantastic. She was responsive, helpful and stayed on top of pricing until we found the best deal for our trip. We would definitely use her and TravelBusinessClass again.

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Rated 5 out of 5 stars

Sullivan was very good at helping us navigate and choose from the many flights from USA to Delhi. It helped us tremendously in planning our trip to India. Thank you for a wonderful experience!

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Rated 5 out of 5 stars

I worked with Jeremy to book my flight tickets, and the experience was outstanding. He was patient, knowledgeable, and incredibly efficient throughout the entire process. Jeremy took the time to under... See more

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Rated 5 out of 5 stars

I found TBC from Facebook and called TBC for my upcoming trip and I found Jeremy. Jeremy was extremely helpful and very through . He answered all of my questions and even did extra research for me.... See more

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Rated 5 out of 5 stars

Stefan is my contact at TravelBusinessClass and he is always very helpful and quick in springing into action to obtain quotes. He communicates clearly and is efficient throughout the whole process, fr... See more

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Rated 5 out of 5 stars

I have worked with Stacey Miller for several years now. She is thorough, professional and very pleasant to work with. I have always believed the most telling comment is repeat business. This is esp... See more

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Rated 5 out of 5 stars
Verified

flawless competence! Philip handled our complicated itinerary with ease and found us the best deals . He was very communicative and easy to work with .

Company replied

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Company details

  1. Airline Ticket Agency
  2. Flights Search Site
  3. Travel Agency

About TravelBusinessClass

Written by the company

PASSION FOR EXCELLENCE!

At TravelBusinessClass you get your personal travel advisor, entirely dedicated to understanding and taking care of your travel needs.

We strive to build long-lasting relationships with our clients, inspiring trust and delivering the best service as well as the highest value for money.

Why TravelBusinessClass?

  • Exclusive deals
    Privately negotiated airfares from over 50+ airlines with discounts of up to 15–60%*.
  • Complex itineraries made simple
    Simple solutions for complex and personalized itineraries tailored to your travel needs, including mixed cabin and multi-airline combinations.
  • 24/7 & 365/year support
    Top-tier customer service – your travel advisor is always available for any queries and ready to accommodate any desired changes to your booking.

Save with TravelBusinessClass!

By uncovering hidden fares and exclusive offers, we make business and first class travel far more accessible. With us, the journey feels luxurious – while the price feels surprisingly reasonable.


Contact info

Promotion box for TravelBusinessClass

Get in Touch

Save up to 15-60% on international Business and First Class tickets.

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

I just had the absolute pleasure of…

I just had the absolute pleasure of…
I just had the absolute pleasure of working with Salma for my flight arrangements, and let me tell you, she is a golden gem in a sea of ordinary stones! If travel agents were superheroes, she’d be flying around in a cape, saving travelers from the villainous chaos of booking flights!

From our first chat, it was clear Salma knows her stuff. She made the entire process feel like a walk in the park—if the park had a coffee shop, comfy chairs, and no mosquitoes! She took the time to understand my travel quirks and preferences, effortlessly providing options that fit like a glove.

Salma’s attention to detail is second to none. She anticipated my needs like a mind reader at a carnival! Every question I threw her way was met with a smile (I could almost hear it through the email) and a quick, thorough response.

I’ve dealt with my fair share of travel agents, but Salma stands out like a unicorn at a petting zoo. If you want a stress-free travel experience with a sprinkle of humor and a touch of magic, look no further—Salma is your go-to gal!

Thanks, Salma, for making my travel plans not just easy, but actually enjoyable! You’re the best!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Prices

I consistently return to TBC due to the amazing service and support I receive from Brian Casey. He is diligent in researching and providing the best ticket options and prices for my travels. He is responsive to my questions and provides support for any ticket changes and modifications as needed. Brian is my "go-to" person for all of my travel. Dependable and reliable. Hands Down!

11 December 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Your travel representative was very…

Your travel representative was very courteous and patient. Worked hard to clarify things. I have not taken my trip but I do hope it will all be smooth, but if not I hope I will get the same attention as when I was booking.

9 December 2025
Rated 5 out of 5 stars

Brian Casey is my go-to whenever I need…

Brian Casey is my go-to whenever I need a flight. He always goes above and beyond all of my expectations! I use a wheelchair and need specific accommodations and he always is attentive and considerate of all my concerns. Excellent!

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Brandon Kovacz is awesome

I always book my tickets from this site thru Brandon Kovacz. He is very patient, easy to work with and provides better options for my family travel. I purchased tickets multiple times with the help of Brandon. He is super helpful, so I always recommend him to my friends and colleagues.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Always attentive

Always attentive, checking in on my experience. Helpful with the inevitable changes. My one stop shop for flying. Thank you so much for all your support and attention.

10 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great service

Great service. Brandon is friendly, helpful, clearly and patient till the offer made. Thanks again Brandon.

10 December 2025
Rated 5 out of 5 stars

Stefan did an excellent job!

Stefan did an excellent job with Prompt service, catering to my every request and got me the ticket that I wanted with the airline I usually fly with and the layovers I wanted.
Will use TBC for every travel booking hereon!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Stacey Miller is the brat travel agent

We’ve used TBC several times and recommend highly. Our agent, Stacey Miller, is excellent in her job - always prompt with her responses and offers many options so we can get the best routes and rates. She works consistently to accommodate all our requirements in a very courteous and patient manner. It’s a pleasure dealing with her and now several of our friends use her services as well!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Travel Agent Stacey Miller is exceptional!

Travel agent Stacey Miller delivered exceptional service planning a round-trip Miami, USA to India business-class trip. She carefully understood my preferences and budget, presented top airline options with detailed notes on seat quality, lounges, and amenities, and crafted an itinerary with optimal layovers. Her prompt, professional communication kept me informed about fares, baggage, upgrades, and schedule changes. The airport experience was smooth, with secured seating and organized ground transport. The in-flight experience featured a modern business-class cabin, premium dining, attentive cabin crew, and strong Wi-Fi. Overall, excellent value and peace of mind from planning to post-trip support.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Patient, and lovely agent

As a lone older traveller it was a pleasure to deal with Cinthi Murray the agent.
She was extremely patient and very helpful, and responded in a timely manner to any of my queries.
She was a lovely human being at the end of the keyboard, and telephone.
Highly recommended.

12 November 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Online process easy and professional

I submitted request online and had an immediate response with travel time recommendations and great prices. The agent, Timothy Brandt, was courteous and professional and expertly answered my questions. I was fully supported through the booking process. Based on ease of use, I will return to this site for future bookings.

9 December 2025
Rated 1 out of 5 stars

Hidden Fees, Withheld Refunds, and Coercive “Settlement” Agreement – Avoid This Company

★★★★
— UPDATE December 5 —
In their public reply, TravelBusinessClass states that they “never refused to release the refunded airline funds.”

This is objectively untrue.

We have repeatedly and explicitly requested that TBC immediately forward the airline-refunded amounts — and as of today, THEY STILL HAVE NOT SENT THE FUNDS BACK TO US, despite having received them from multiple airlines months ago.

TBC also claims we “preferred to wait for a complete resolution.”
That is false. We asked in writing for immediate return of any refunded amounts as they were received. TBC ignored or deflected those requests every time.

We stand by our original review and will update this page as regulatory investigations progress.----

ORIGINAL REVIEW
Our family had to cancel an international trip due to a severe medical emergency. What followed with TravelBusinessClass.com (TBC) was one of the most unethical customer service experiences we’ve ever encountered.

After notifying them of the medical situation, TBC refused to cancel or submit refund requests unless we signed a coercive settlement agreement restricting our rights, waiving disputes, and prohibiting us from posting honest reviews. We later learned that this agreement was not required by any airline—it was entirely for TBC’s protection. We declined to sign, and after days of pressure, they finally handled the cancellations.

Some airlines refunded money directly to TBC, yet TBC has refused to transfer those refunded amounts to us.

Even worse, TBC took several thousand dollars in undisclosed fees—none of which were explained before purchase and which they now refuse to itemize or refund. Had we known these fees existed, we would never have booked through them.

Repeated attempts to get a simple accounting of what portion of our $24,300.78 they kept have been met with evasive answers and shifting explanations. They continue to insist that they are “not permitted” to disclose the amount they retained, which makes no sense—this is our money, not proprietary airline data.

We have now filed complaints with multiple consumer protection authorities.

One more note: after reading other reviews here, it’s difficult not to notice how many of the 5-star reviews use nearly identical phrasing. Prospective customers can decide for themselves what that means.

Bottom line: avoid this agency. Hidden fees, withheld refunds, and pressure tactics during a medical crisis are not acceptable business practices.

4 December 2025
Unprompted review
TravelBusinessClass logo

Reply from TravelBusinessClass

Hello Dr. Berlin,

We are truly sorry that this situation added stress during an already difficult time.​


All flights were cancelled upon your written authorisation, and your medical documentation was submitted to each airline. We shared every update as soon as it was received.

Several airlines issued refunds, and we would like to respectfully address your statement that TBC refused to transfer these amounts. ​We never refused to release the funds.

TBC repeatedly offered to release those amounts, but you preferred to wait for a complete resolution.

We understand how important clarity is in situations like this. ​While we are contractually restricted from disclosing net fares or commission structures, we provided all documents used for insurance claims, including the invoice, refund summary, and ticket-cost breakdown.

Refund decisions are made solely by the airlines. The proposed settlement simply confirmed the initiation of the refund process, with all refunds subject to carrier approval.

We are genuinely sorry that this experience did not meet your expectations, and we remain committed to forwarding any remaining airline responses as soon as they arrive.

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