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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the smooth purchase and setup process, highlighting its ease of use, especially when using the app. People find that it saves a significant amount of time at toll gates, making it a worthwhile investment for frequent autoroute users. Consumers also praise the convenience of not having to handle cash or cards at barriers. However, some reviewers have reported issues with the warranty and initial setup, particularly regarding the European mandate and direct debit instructions. A few consumers mentioned difficulties in obtaining assistance in English via phone and encountered challenges with the website's language options. Some people also experienced delays in receiving their badges and faced problems with international card payments.

Based on these reviews

Rated 4 out of 5 stars
Verified

It's OK, but not like your adverts. Following your instructions carefully, we still had to virtually stop at each péage before the gate opened. At parking La République, Caen, first our ticket was... See more

Company replied

Rated 4 out of 5 stars
Verified

Subscription process took longer than expected - with no communications - which made you think there could be a problem. However all went through fine - even the SEPA direct debit which many people s... See more

Rated 4 out of 5 stars

The péage system works very well, but the website not so good. I speak reasonable French but the language and shortcuts on the website are beyond me, and not all pages are available in both languages... See more

Company replied

Rated 4 out of 5 stars
Verified

Generally a good experience signing up apart from the instruction to send a direct debit request to my bank. When I tried to comply with this instruction the bank said the mandate should come from Uly... See more

Rated 5 out of 5 stars
Verified

Ulys has really made my life easier when it comes to electronic toll payment. The app is clear, easy to use, and lets you manage everything in just a few taps — invoices, trips, and real-time updates... See more

Rated 3 out of 5 stars
Verified

Just because I`m not from France I was charged with 120 Euro as deposit... witch is OK, but they select for delivery POSTA ROMANA (movement of continental plates are slower...), so in one word, aft... See more

Company replied

Rated 3 out of 5 stars
Verified

Quand on achète il disent la validation in 48 hours, j'avais commandé le 3 septembre, j'étais déjà 2 jours en France le 17 septembre quand je reçois la validation.

Company replied

Rated 3 out of 5 stars
Verified

It took you fguys almost 2 weeks - from the account creation to receiving the badge - to start using it. In other countries it takes ONE hour - visiting the toll company office and returning wit... See more

Company replied

Rated 5 out of 5 stars
Verified

To date I can only answer with regard to joining Ulys Premier `Site`. The `Site` was easy to negotiate and all my questions were answered in the introduction. The appropriate windscreen `Key` was re... See more

Rated 5 out of 5 stars
Verified

Having researched several options Ulys suits us best. The initial purchase of the electronic tag was slightly drawn out but not a problem as we ordered early. Once in France it's, so far, work great a... See more

Rated 3 out of 5 stars
Verified

Please excuse my writing in English. The system works well in practice and i have successfully used it in France and Spain. I have two issues, however: 1. The delay of two working days before the sy... See more

Company replied

Rated 3 out of 5 stars

I ordered my badge on 31/07/25 and was advised that the badge would take 10 days due to demand, which is fine, however we are now on 12/08/25 and have still not received the badge, it is impossible to... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience - Purchase & set-up was very smooth Please note that its takes about 48 hours (excl Holidays/Weekends) to validate your toll badge subscription Post set-up of the badge on the... See more

Rated 3 out of 5 stars
Verified

I've been asked to leave a review before receiving the item. The first attempted to purchase a badge was deleted because the bank account was not recognised. I wasn't notified and had tobstart the... See more

Company replied

Rated 5 out of 5 stars
Verified

Le badge est simple à installer et le passage au péage plus pratique facture simple et détaillée Très bon dispositif je le recommande

Rated 3 out of 5 stars
Verified

I'm pleased with the service as a whole. The application could have been much simpler if Ulys offered a multi lingual platform. Even the manual for the device, which arrived at my house in the Netherl... See more

Company replied

Rated 5 out of 5 stars
Verified

Top application sa marche nickel. J'ai 2 voitures on change les plaque et c'est bon . Merci beaucoup Je le recommande.

Rated 5 out of 5 stars
Verified

This was our first use of our ULYS transponder. It did not disappoint. The transponder worked perfectly at each tele-payage site, exactly as advertised, efficiently, quickly and effortlessly on our pa... See more

Rated 5 out of 5 stars
Verified

We use the autoroutes enough to make paying for a Ulys device well worthwhile, and it's really inexpensive. It also saves fiddling about for cash or a card at the barrier. Easy to order online, easy... See more

Rated 5 out of 5 stars
Verified

The purchase of the digital box and subsequent activation went very smootly. Also to stick it on the inside of the front window is very easy. I have not used it so far because I live in Belgium and h... See more

Rated 5 out of 5 stars
Verified

The badge works; a delight not having to have the passenger lean out for tickets and payment, especially with a caravan in tow. My badge took approximately 6 weeks to arrive.

Rated 5 out of 5 stars
Verified

Purchased at a motorway services area. Easy to set up with the app. Confirmation within 24 hours. SEPA direct debit facility available. Smooth passage through toll gates - some with express lanes.

Rated 4 out of 5 stars
Verified

The direct debit appeared not to be set up and I did not receive a confirmation email for a very long time. However, belatedly I received notification my device had been posted and it came quickly t... See more

Rated 5 out of 5 stars
Verified

As a US citizen getting ready to move to France, doing this remotely wasn't hard but it did mean there were 2 hurdles. 1) You must have a French Bank account established with a RIB and IBAN. 2) Th... See more

Rated 5 out of 5 stars
Verified

Premiere experience avec le badge Ulys et la surprise fut totale car c'etait fluide et tres facile...Cà m'a donné envie dz partir plus souvent...

Rated 4 out of 5 stars
Verified

There were no difficulties except feedback that my bank received copy printed of permission. In uk most banks first reaction is it was a fraud - scam. I was left not knowing what was happening.

Rated 3 out of 5 stars
Invited

The company do not talk to you in English even if you try to start in French, they just ignore or cut you off! the payment from international cards always are a problem to them, you get emails in fren... See more

Company replied

Rated 4 out of 5 stars
Verified

effectivement gain de temps mais attention car parfois il faut être vigilant car le bip ne ce fait pas et la barrière ne s'ouvre pas....

Company replied

Rated 5 out of 5 stars
Invited

ease of use even with booth free systems, clear and easy to navigate client space. unless you speak French, it is difficult to obtain assistance in English. via phone, this is the only area that I hop... See more

Rated 5 out of 5 stars
Verified

Super efficace le badge ulyss plus besoin de se stoper au péage et paiements en différé je suis ravi d'avoir choisi le badge ulyss

Rated 5 out of 5 stars
Invited

L'application est simple et pratique à utiliser, le badge à une durée de vie d'environ 5 ans selon utilisation.

Rated 3 out of 5 stars
Verified

Cheap headline prices but direct debit intructionn to UK bank didn't work. Website says to print the DD instruction and hand to bank (as they get this alot), but all in French which UK banks will no... See more

Company replied

Rated 5 out of 5 stars
Verified

So far my experience with Ulys has been very. I applied and received the tag within a reasonable time frame. I am looking forward to using the tag on our summer holidays to ease our travel through Eur... See more

Rated 4 out of 5 stars
Verified

Réception du badge rapide, Facilite le paiement sans attente Fluidité sur la route En un mot... Indispensable...

Company replied

Rated 3 out of 5 stars
Verified

What should be a simple process caused uncertainty of order status and required emails to assess if the order was successful only to find it had been rejected for no apparent reason. A second applicat... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant service! From initial purchase to using for the first time. Made travelling so much easier and stress-free!

Rated 5 out of 5 stars
Verified

Used the ULYS toll tag for the first time on the recommendation of a friend. Excellent idea and saves so much time at the tolls especially for me in a UK right hand drive car on my own. Worked... See more

Rated 5 out of 5 stars
Verified

Overall very happy with the ordering process. I left plenty of time before travelling to make sure everything was in place. Slight confusion with the european mandate. Ulys told me to drop the sign... See more

Rated 5 out of 5 stars
Verified

Web site was easy to navigate and service was prompt. Worked well in terms of order process and product delivery. Test transaction worked fine. Have to wait until we've been to France/Spain to determ... See more

Rated 4 out of 5 stars
Verified

Being English, I had to translate the documents to English and then inform the bank with a translated copy. The service then once I supplied the other necessary documents was very good. Communicati... See more

Company replied

Rated 5 out of 5 stars
Verified

Used for the first time the other day. Worked perfectly even though I have very little space to put the transmitter/receiver? on the dotted part of the windscreen due to mirror, cameras and sensors.

Rated 5 out of 5 stars
Invited

Badge was delivered very quickly and it worked everything without any problems. We always sailed past the queues and we're never sat waiting for other tag users even.

Rated 5 out of 5 stars
Verified

Tres satisfait car simple et pratique mais une formule Europe serait encore plus adaptée que le rajout d'options .

Rated 5 out of 5 stars
Verified

Loved the efficiency of it all, no waiting lines, driving through without issues, easy access in the app and during summer periods this was a life saver with children in the car (no traffic at the pea... See more

Rated 4 out of 5 stars
Verified

gain de temps important mais portics pas au points a 100% CELII POUR ENTRER A ST QUENTIN N4EST PAS OPERATIONEL

Company replied

Rated 5 out of 5 stars
Verified

Excellent service from order to delivery all straight forward. Installed in car now but haven't used it yet

Rated 5 out of 5 stars
Verified

On Valide !!!!!! Rien à dire, il ne me reste plus qu'à essayer l'application Ulys ! Merci ☺️

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Company details

  1. Mobility Equipment Supplier
  2. Toll Road Rest Stop
  3. Toll Booth

About Ulys

Written by the company

Ulys, est un service de mobilité routière tout en un pour les particuliers et les professionnels.

Ulys propose des solutions adaptées à chaque besoin et enrichit notre expérience de la route pour que le trajet soit le plus fluide possible.

Avec le télépéage Ulys, voyagez sur toutes les autoroutes de France mais également en option en Espagne, Portugal et Italie. Simplifiez-vous la route à chaque trajet. Plus besoin de CB ni de ticket, passez au péage sans contact et jusqu’à 30 km/h dans les voies réservées.

Avec Ulys Electric et son pass, trouvez les bornes sur votre trajet et rechargez votre véhicule électrique en toute simplicité, partout en France.

Avec l’app Ulys, suivez vos dépenses, gérez vos déplacements en temps réel et accédez aux avantages du Club Ulys Team.

Télépéage, recharge électrique, parkings, solutions Pro... simplifiez-vous la route avec Ulys !


Contact info

4.1

Great

TrustScore 4 out of 5

91K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Unglaublich langsame Bearbeitung

Unglaublich langsam!! So werden keine Geschäfte geführt! Bestellung komplett storniert. Translation is really stupid, but isn't my problem

6 October 2025
Ulys logo

Reply from Ulys

Hallo Aleksandr,

Wir legen großen Wert darauf, Ihnen einen Service zu bieten, der Ihren Erwartungen perfekt entspricht, und entschuldigen uns aufrichtig für die Unannehmlichkeiten. Unsere Teams wurden bereits informiert, um eine Lösung zur Verbesserung unseres Services zu finden.

Einen schönen Tag noch,

Ihr Ulys-Team

Rated 3 out of 5 stars
Verified

Don't keep their promises regarding…

Don't keep their promises regarding delivery of the connection.
No Dutch translation of the website and not even their request for feedback.

6 October 2025
Ulys logo

Reply from Ulys

Hello Rudi,

We attach great importance to providing you with a service that perfectly meets your expectations, and we sincerely apologize for this inconvenience. Our teams have already been informed so that we can find a solution to improve our service.
Have a nice day,

The Ulys Team

Rated 1 out of 5 stars
Verified

Dear ULYS,

Update: Yes, ULYS did reply on 10/10/2025. They are asking me to return a device that I did not receive!

How can I return a device I don't have for a contract I can never use?

Please cancel everything!

**********************

Dear ULYS,

Please stop asking me for money and to return the device *which did not arrive*

Contract number: 10417838.
Numéro Client: 8670041
Référence Abonné: 250 04 4463870
UK vehicle registration number: FT12 ***

The timeline of my order is as follows:

1) 15 July 2025 I ordered my Telepeage device. Your system said it would deduct EUR 1.00 from my bank account as a test
2) 12 August 2025 ULYS dispatched the device to my address *when I was already in France*
3) 20 August 2025 ULYS said the device arrived at my house (it did not)
4) 20 August 2025 ULYS said the EUR 1.00 deduction from my bank account failed
5) 25 August 2025 ULYS send an email asking me to pay EUR 40.00 for a service that won't work because the EUR 1.00 test transaction failed, and I didn't receive the device
6) 9 September 2025 ULYS send an email saying I owe you money +18% per year
7) 29 September 2025 ULYS send an email saying I owe you money +18% per year

Now please see attached confirmation of my ferry booking, leaving Dover on 11 August 2025.

I ordered the device *one month* before leaving the UK. One month should be plenty of time for you to test the EUR 1.00 deduction from my bank account and deliver the device.

For obvious reasons, you should have performed the EUR 1.00 test transaction *before* sending the device. If the transaction failed you would never send the device. Why did ULYS send the device before trying the test transaction??! What is ULYS's logic behind this?

Even if the test transaction had been successful, I could not have used the device because it was supposedly delivered on 20 August 2025, 9 days after I left the UK!

The situation is ridiculous. Is it a joke? I am *NOT* paying for a service that should have failed at the EUR 1.00 test transaction.

Furthermore, all communication is in French so I've had to get all ULYS emails translated.

Please confirm that you will not chase me for any money. I owe you nothing and will post this all over social media if necessary.

Best regards,
Bernard Poon

15 July 2025
Ulys logo

Reply from Ulys

Hello Bernard,

Following your contact with Ulys Customer Service, a personalized response was sent to you on 10/10/2025.

Need more information? Contact Ulys Customer Service at 3605 (toll-free service + call charge).

We wish you a safe journey with Ulys!

The Ulys Team

Rated 1 out of 5 stars
Invited
Ulys logo

Reply from Ulys

Hello Yannick,

Thank you for your comment.

We apologize for the inconvenience.
We want to assure you that we take your concerns seriously and are working to improve the customer experience.

For better detection with your motorhome, we recommend installing your badge just below the rearview mirror.

Watch our video for all our tips on how to attach your Ulys toll badge for better detection in the lane: 👉 https://youtu.be/8u7sndmouOI?si=lq9iyTnWZ-U-rU63

Have a nice day !
The Ulys Team

Rated 1 out of 5 stars
Verified

I ordered on 1st september

I ordered on 1st september, with 4 days delivery time. They delivered with a delay of 26 days! It comes on 30 September, after I already left country, so I just can not used. It's just not acceptable to have a 26 days delsy. 1 star for you Ulys, because I can't give you zero!

29 September 2025
Ulys logo

Reply from Ulys

Hello Stelian,

We attach great importance to providing you with a service that perfectly meets your expectations, and we sincerely apologize for this inconvenience.

Our customer service team is available to offer you a solution for the delivery of your badge.

So don't wait any longer; for greater convenience, let's talk using the contact form available in your customer area.

Have a nice day,
The Ulys Team

Rated 5 out of 5 stars
Verified

A super helpful and reliable app!

Ulys has really made my life easier when it comes to electronic toll payment. The app is clear, easy to use, and lets you manage everything in just a few taps — invoices, trips, and real-time updates. I also appreciate the responsive customer service. Honestly, I highly recommend it to anyone who wants to save time on the road!

19 August 2025
Rated 3 out of 5 stars
Verified

small inconvenieint

Just because I`m not from France I was charged with 120 Euro as deposit... witch is OK, but they select for delivery POSTA ROMANA (movement of continental plates are slower...), so in one word, after more than 10 days (12 to be exactly) I still didn`t receive my badge...
So I have 2 proposal:
- Create a pre-pay plan, with a deposit of 10-25 Euro, and possibility of charge with amount of money I think I pay for tolls;
- Choose a delivery company that really deliver (this century ...)

29 September 2025
Ulys logo

Reply from Ulys

Hello Cozmin,

We apologize for this experience, which does not reflect the level of satisfaction we strive to provide our customers.

We are pleased to confirm that a new badge is on its way and we will do everything we can to ensure that the Ulys Pass now provides you with complete satisfaction.

Need more information?
Contact your Ulys customer service at 3605 (toll-free service + call charge).

Sincerely,
The Ulys Team

Rated 1 out of 5 stars
Verified

I applied for a ULYS account on 2/8/25…

I applied for a ULYS account on 2/8/25 and was told the token would be se'nt on 6/8/25. On looking at the ULYS website it said there could be a delay of 10 days due to the popularity of their service. I needed the account to visit Italy on 15/9/25. The token had still not arrived when I left. It finally arrived while I was away on 17/9/25. This was over 6 weeks from order. I have now cancelled the service and returned the token.

17 September 2025
Ulys logo

Reply from Ulys

Hello Peter,

We're sorry to hear about your experience. We take note of your dissatisfaction with the delivery time. Your feedback is important to help us improve our services.

The Ulys Team

Rated 1 out of 5 stars
Verified

TRES NEGATIEF EXPERIENCE

They say,within 48 hours after making the profile,the badge will be ativated!!
It's a Big lie.
So after 14 days we leave to france with NOT ACTIVATED badge.
We payed 10 euro for the badge,in auto5,in Ninove Belgium,they didnt warn us for this usual problem.
Then we had to pay 1 euro from the creditcard account,to TRY if it works.
So we even could not use it ,but we allready payed 11 euro in total.
We were so devastated,that we wanted to stop that account,because i didnt trust nothing anymore about it.
So,we had to find somebody who was french to help,also with translation.
You know what happened then?
We MUST send the badge,"that WE payed 11 euro" and never could use,we had to send it to vinci,autoroutes,because we otherwise got a fine of 30 euro.
WTF????
So Again 12 euro to send it to them.
And when you go to playstore to download the app,
There is 1 in dutch.
NO,only French.
Pure scam i find it.
And I think the Good recencies are all fake.
The client support also Sucks!
Or they dont pick up,or hang up ,and when they finally pick up,they are very unfriendly.
This was half of september.
Mails,they answer very late,and So on.
Thanks ulys,AGAIN i got scammed

15 September 2025
Ulys logo

Reply from Ulys

Hello Griet,

We sincerely apologize for this inconvenience and fully understand your dissatisfaction.
We will be sure to share your comments with our teams so we can improve our services.

Have a nice day.
The Ulys Team

Rated 1 out of 5 stars
Verified

Still has not replied to emails or…

Still has not replied to emails or contact form after weeks. Absolutely horrific service. Does not ship on time.

22 September 2025
Ulys logo

Reply from Ulys

Hello Allan,

We sincerely apologize for this inconvenience and fully understand your frustration.
We will be sure to forward your comments to the appropriate department.

The Ulys Team

Rated 3 out of 5 stars
Verified

Patience

Quand on achète il disent la validation in 48 hours, j'avais commandé le 3 septembre, j'étais déjà 2 jours en France le 17 septembre quand je reçois la validation.

17 September 2025
Ulys logo

Reply from Ulys

Bonjour Geert,

Nous attachons beaucoup d'importance à vous offrir un service parfaitement adapté à vos attentes, et sommes sincèrement navrés pour ce désagrément. Nos équipes ont d'ores et déjà été informées afin de trouver une solution de manière à améliorer notre service.
Bonne journée,

L'Equipe Ulys

Rated 1 out of 5 stars

Dreadful experience - avoid

Dreadful experience trying to get it set up. Ordered a device on 22/8 still waiting to process the order a month later. Download a paper direct debit mandate and send it to your bank???Really?? My bank laughed at me. They are currently experiencing an attack by spammers. The website redirects when you try and submit a support ticket. Support is non-existent. When you can get a reply they tell you to click links that don't exist. They are advising users 'not to trust' emails being sent as they could be spam - but then tell me they sent an email requesting more details and to check my spam folder if I didn't recieve it. Joke company. Avoid.

22 August 2025
Unprompted review
Ulys logo

Reply from Ulys

Good morning Allen,

We have taken note of your opinion and are sorry to learn of your dissatisfaction.

In order to best respond to your request, we invite you to communicate together using our contact form accessible on our website.

The Ulys team

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