Verified
Good overall experience Andrew helped me get the solar panels I wanted and went the extra mile to have them delivered even though they needed to break down the shipment specific to my order. O... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Helped a elderly person order and customer service was fantastic. Help us get exactly what needed would recommend.
Company replied
Verified
Edit: After an immediate response and the additional follow up today, I am more than happy to change my review to four stars. They earned it. The follow up to my initial review is worthy of reconsi... See more
Company replied
Verified
Found the panels that I had been searching for. Good customer service. Would use them again.
Company replied
The entire US Solar team was incredibly supportive. Their level of professionalism, technical competency and empathy was just the right mix to help me scope-out, design and implement my home DIY PV p... See more
Company replied
I had been communicating with Seth over at US Solar Supplier, and he was extremely knowledgeable on the different brands and types of solar panels, and steered me in the right direction as to whi... See more
US Solar Supplier is a true partner that helped us achieve 100% off grid resilience and independence. They went above and beyond to help us achieve our goals of being able to run our house when the gr... See more
Company replied
Not all solar suppliers have staff with field experience and deep product knowledge. USSS does. Taylor provided an excellent design in just a few days. Equipment prices were lower than competitors and... See more
Verified
This was almost an impulse purchase. I stumbled upon their site, and noticed an unbeatable price on a pallet lot, with free shipping, but less than 48hours remaining on the sale. I had to scramble... See more
Company replied
Ordered a pallet of Vsun panels along with some racking. Communication was excellent, everything arrived as promised, and the process was smooth from start to finish. Carrier called to setup appointme... See more
Company replied
Verified
I was looking to purchase an item that was very popular and was listed as “Out of Stock, On Backorder” on every site I visited. However US Solar Supplier was able to locate one for me and shipped it a... See more
Company replied
Verified
My main concern is the shipping dropped a pallet of panels. I could not see any damage, but there is no way to tell if there was internal damage breaking a solder joint or something.
Company replied
Ordered a Bluetti: the shipping was quick (3 days). I had a small issue setting it up, but customer service walked me through the troubleshooting and I got it resolved fast. Great support.
Company replied
Great Supplier! Excellent customer service, fast shipping, and very easy to worth with! Would definitely do business with them again!
Verified
We placed an order for some small parts. Two weeks and no movement nor update which was inconvenient. We had to contact them to check in on status then get it moving. Once we did it was indeed shipped... See more
Company replied
Verified
I think the delivery issue was a problem bc it was over xmas and New Year’s. The product was delivered in perfect shape a the panels are performing as advertised. We plan to shop more with you if th... See more
Verified
My experience was everything one could hope for: Low price Good communications during the sale Good communications after the sale Then the products arrived.
These guys stay in contact with you, and answer any questions promptly. They told me when my product would ship, and notified me the whole way. I will definitely buy from them again.
Company replied
Verified
Easy checkout with Paypal, Fast processing, fast shipping, pallet well packaged with tracking, minimum 4 panel was feasible. A+ first time buyer
Company replied
Verified
They actually get back to you, unlike 2 other solar stores I tried to purchase from and pricing is great!
Company replied
Verified
They were nice and offered a return even though their terms and conditions state otherwise.
Company replied
Verified
Received sooner then planned, do you sell Z brackets for mounting to my roof?
Verified
After some back-and-forth in confirming the product, the team communicated promptly, and it arrived as described.
Company replied
Verified
On time delivery. Seth was very responsive with the quote.Will defenitely recommend.
Company replied
Verified
Fast fulfillment and good delivery. Excellent value for my solar panel need.
Quick response. They made sure to correct an issue I had very quickly
Company replied
Verified
Ellen was great. Three orders. Perfect communication, updates. Quick delivery. Best prices.
Verified
Quick shipping and responsive to questions!
Company replied
Verified
The delivery was fast!
Company replied
Verified
They had the product. It came as planned. Just need to install it.
Verified
straight forward on-line transaction with no issues and accurate shipping notification.
Verified
too long to ship and receive.
Company replied
Verified
Great service, great communication, everything delivered safely!
Company replied
Verified
Great service, quality merchandise and quick delivery
Company replied
Verified
Fast shipping.. awesome customer service!
Company replied
Verified
Received email to review experience 5 days after placing order. My order is still in awaiting fulfillment for items that were listed as in stock.
Company replied
Verified
Excellent customer service
Verified
Communication and shipping was great.
Company replied
Verified
Good product.
Ordered a pallet of Philadelphia Solar panels—shipping was faster than expected! Customer service was great, and I was able to speak with real people who answered all my questions. Will definitely use... See more
Company replied
Company details
- Solar Energy Equipment Supplier
- Electronic Parts Supplier
- Power Plant Equipment Supplier
- Solar Energy Company
- Solar Hot Water System Supplier
Written by the company
US Solar Supplier is your one-stop destination for all solar supplies, offering a complete range of solar panels, racking systems, inverters, storage solutions, and accessories. We empower installers and homeowners with top-tier products, sourcing from trusted manufacturers, including those proudly made in the USA. Simplify your sourcing of solar components all in one place. At US Solar Supplier, building better solar projects is our business.
Contact info
9152 Taylorsville Rd #309, 40299 , Louisville, United States
- + 1 (800) 230-7004
- support@ussolarsupplier.com
- ussolarsupplier.com
3.7
Average
69 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Unrivaled DIY Support
The entire US Solar team was incredibly supportive. Their level of professionalism, technical competency and empathy was just the right mix to help me scope-out, design and implement my home DIY PV project. Although I have worked on the policy side of renewables and sustainability my entire career, my knowledge of actual PV deployment was quite limited. For that reason, I am very grateful for all the efforts of Alyson, Jason and Dave to walk me through this entire process.
16 November 2025
Unprompted review
Reply from US Solar Supplier
Hi Jeffrey! Thank you for your kind words. We strive to make each customer feel like they are the most important. We are committed to a future that includes solar and we love helping people learn and understand how a system works and the best practices in getting it installed. Please feel free to reach back out to us for any additional assistance you may need.
I had been communicating with Seth over…
I had been communicating with Seth over at US Solar Supplier, and he was extremely knowledgeable on the different brands and types of solar panels, and steered me in the right direction as to which would be the best fit for my application.
Seth had even researched my current system, and knew exactly which panels would work, plus yeild maxium performance, and longevity. Seth was extremely professional, and wasnt pushing me to purchase an over priced item just for the sake of the sell.
Because of the service I recieved from Seth at US Solar Supplies, I will set them as my go to supplier for all my future needs.
US Solar Supplie you are extremely blessed to have Seth as your employee, and realize what Seth brings to the table for you and your company.
Extremely satisfied and greatful from New Mexico
3 November 2025
Unprompted review
Great Supplier
Great Supplier! Excellent customer service, fast shipping, and very easy to worth with! Would definitely do business with them again!
24 October 2025
Unprompted review
Verified
Still waiting
Still waiting on something to ship that was ordered three weeks ago.
Shipping is slower than slow.
Look elsewhere if you want anything in a reasonable time
22 September 2025
Reply from US Solar Supplier
Hello Dan - I just personally took a look and it's out the door and tracking should have sent. I'll also follow up in an email. It looks like it fulfilled in our stated fulfillment window of 7-14 days - but we are at the mercy of the carrier thereafter! We'll be in touch via email.
Verified
Slow to provide product, poor communication
The item purchased took way too long to ship and arrive. The communication about the process was bad. When I reached out to find out where my product was, the information given was extremely vague and not useful. Not a good experience.
25 September 2025
Reply from US Solar Supplier
Hello, Thank you for the candid feedback, and we’re truly sorry the experience didn’t meet your expectations for timely updates.
For clarity to anyone reading: our site and Terms & Conditions state that most orders are dispatched within 7–14 days due to ongoing supply-chain constraints related to tariffs and demand. In your case, our records show the order was placed on September 10 and delivered on September 24, which falls within that stated window. That said, the communication along the way should have been better—and we take that seriously.
We’re tightening our update cadence so customers get clearer, more frequent status notices from purchase through delivery. If you need anything else in an expedited manner, please reach out directly to sales@ussolarsupplier.com and we'll always try when possible to make that happen.
Helped a elderly person order and…
Helped a elderly person order and customer service was fantastic. Help us get exactly what needed would recommend.
12 August 2025
Unprompted review
Reply from US Solar Supplier
Thank you so much for sharing this! We’re so happy to hear our team was able to help and make the process smooth—especially when assisting someone new to ordering solar equipment. We appreciate the recommendation and hope to work with you again soon!
A true energy independence partner.
US Solar Supplier is a true partner that helped us achieve 100% off grid resilience and independence. They went above and beyond to help us achieve our goals of being able to run our house when the grid goes down. The team provided great guidance and support before, during and after the installation of inverter, batteries and solar array.
18 September 2025
Unprompted review
Reply from US Solar Supplier
We especially loved working on your special project in Yellowwood — it’s projects like yours that remind us why we do what we do. Bringing local businesses together, being able to see a project through from design to build.
We’re so proud to be part of a growing movement bringing energy efficiency and self-reliance to projects big and small. Thank you for trusting US Solar Supplier to help power your home’s future!
Great Experience
Ordered a Bluetti: the shipping was quick (3 days). I had a small issue setting it up, but customer service walked me through the troubleshooting and I got it resolved fast. Great support.
16 September 2025
Unprompted review
Reply from US Solar Supplier
Thank you for taking the time to share your experience! We’re glad to hear your Bluetti arrived quickly and that our team was able to help get everything up and running without much delay. Our aim is that every customer feels supported from delivery through setup — appreciate you letting us know it went smoothly in the end!
Buyer beware - terrible service
Find another vendor.
Misleading, unresponsive, terrible service.
I ordered an item which was shown as in stock. Didn't notice 7 to 10 business days to ship.
Contacted support by chat and email to request ship date. No response.
Contacted by phone this morning which is 10 business days from order date. Person was rude and could not confirm a ship date.
The person refused to cancel my order even though they had not shipped and couldn't say when they would ship. Read all the fine print and expect your experience to be worse than that.
28 September 2025
Unprompted review
Reply from US Solar Supplier
We’re truly sorry for the experience you had. You are correct that our shipping terms note 7–10 business days before orders ship, and while we were within that window we understand it didn't align with your need.
We also apologize for the lack of timely communication — that is not the standard we set for customer service.
While our refund policy follows the Terms & Conditions on our website, we want to reassure you that we do honor refunds within that time frame, and in this case we are honoring yours although it is past the stated date.
We hope you’ll give us the opportunity to serve you again in the future - if you ever need anything expedited, just let our team know in advance and depending on the situation we can try to make that happen.
Ordered a pallet of Vsun panels along…
Ordered a pallet of Vsun panels along with some racking. Communication was excellent, everything arrived as promised, and the process was smooth from start to finish. Carrier called to setup appointment. Would buy again.
5 September 2025
Unprompted review
Reply from US Solar Supplier
Hi Javier - thank you so much for the positive feedback! Please let us know if you have any future needs for your next solar project.
Verified
Where do I start
Where do I start, The panels I ordered online said it would take 7 to 10 business days. I call a month later because they didnt show up. The person I talked to said they had to look into it and blamed it on shipping. I waited and didnt hear anything back for 2 weeks, so I called again. That person said the same thing as the last one. Again waited for a week this time, finally got ahold of someone who really looked into it and found out the panels no longer existed at there ware house and no one bothered to take them off the web site. The gentleman apologized and upgraded me for Free. That was great but it took another month before the panels actually got delivered. I am happy with the product though.
26 August 2025
Reply from US Solar Supplier
Thank you for sharing your experience and for your patience throughout the process. We sincerely apologize for the delays and communication gaps you encountered. To clarify for future customers, our 7–10 business day timeframe refers to order processing only and does not include the actual shipping time, which can vary depending on the warehouse, carrier, and delivery address.
The solar industry is currently experiencing very high turnover in panel inventory due to tariffs and demand from incentive wind downs, and unfortunately this impacted your order in a way it should not have. We’re truly sorry for the inconvenience caused and appreciate your understanding as we worked to resolve the situation.
We’re glad to hear you’re happy with the upgraded product in the end (we try to go above when possible and wanted to make it right!) , and we’d love the opportunity to serve you better in the future with a smoother experience from start to finish.
—The US Solar Supplier Team
Verified
Reply from US Solar Supplier
Thank you for the kind review James! We look forward to supporting your solar projects in the future!
Verified
Preparing for Shipping took way over 10…
Preparing for Shipping took way over 10 days and they just blame each other and give excuses
26 August 2025
Reply from US Solar Supplier
Thank you for sharing your feedback. We’re so sorry your experience was impacted by the nationwide supply chain backups that have been affecting solar equipment availability and delivery times. While our 7–10 business day timeframe refers to order processing, shipping can take longer depending on the warehouse, carrier, and destination — and we understand how frustrating that delay can be.
You should never feel like you’re just getting excuses, and we apologize if our communication added to your frustration. We truly value your patience and would love the chance to do better for you in the future.
—The US Solar Supplier Team
Verified
Shipping dropped panels
My main concern is the shipping dropped a pallet of panels. I could not see any damage, but there is no way to tell if there was internal damage breaking a solder joint or something.
25 August 2025
Reply from US Solar Supplier
Hello Richard, Thank you for bringing this to our attention. We’re glad to hear there’s no visible damage, but we understand your concern about potential internal issues. For added peace of mind, we do offer ROUTE shipping insurance for orders, which can help cover any damage during transit. Unfortunately, once a shipment is with the carrier, we’re at their mercy, but please don’t hesitate to call us — we’re happy to guide you through making a claim if needed.
—The US Solar Supplier Team
Verified
We placed an order for some small…
We placed an order for some small parts. Two weeks and no movement nor update which was inconvenient. We had to contact them to check in on status then get it moving. Once we did it was indeed shipped out 2 days later.
24 April 2025
Reply from US Solar Supplier
Hi Cristina,
Thank you for your feedback. Our website clearly states a 7–14 business day shipping window, as many of the items we ship are large or require prep before leaving the warehouse. Your order was processed and shipped within that timeframe.
We understand waiting can feel inconvenient, but this process allows us to keep pricing aggressive and treat every customer fairly. In the future, if you need something quicker, let us know — we’ll always do our best to accommodate.
— US Solar Supplier Team
Verified
Advertisement
Advertisement. You show a picture of one thing and deliver another. Right now I am still waiting on a RMA number to return.
26 July 2025
Reply from US Solar Supplier
Hello Michael - looks like this was processed and refunded per your request. The MPN/ Spec Sheet does state here the exact product being sold, but as it is part of a system, there was an image that showed it in tandem with its compatible parts. Glad we were able to resolve all, and so sorry about any inconvenience caused on our part!
Verified
You were late in shipping the product
You were late in shipping the product, and continued to ship the product even after being told to cancel the order. The package has finally arrived, after you were told to cancel the order, and is ready to be returned. Please issue an RMA and refund the purchase price.
28 July 2025
Reply from US Solar Supplier
Hello Michael, Happy to have helped you today in a full refund. We are sorry that it was not shipped out in your expected time period.
Unfortunately, the mechanisms of the supply chain are sometimes hard to stop in progress! We try our best to align with unexpected cancellations, and we're glad we could rectify things in the end. Please let us know if you need any other support with your solar project!
Verified
too long to ship and receive.
25 July 2025
Reply from US Solar Supplier
Hi Stephen, I am so sorry about that there was a delay in recieving your part. I'm issuing a discount card for your next purchase should you need anything else. This particular product's manufacturer was late in delivering. I've emailed you with more information!
Again, our greatest apologies for the inconvenience. We know you have many people to choose from, we try to provide access to these hard to get products, and it pains us when we can't deliver in a seamless way!
Verified
Took over one month to deliver my part
Took over one month to deliver my part. $25 shipping and it took over 30 days to arrive. I would not recommend this company to anyone ever
25 July 2025
Reply from US Solar Supplier
Hi Jacob, we're sorry for the experience you had. This item is normally sold in case quantities of 20, but due to a system oversight, your order for a single unit went through. We had to break a case to fulfill it, which caused the delay—our mistake, and we didn’t communicate that clearly. You did receive the item, but we completely understand your frustration. We’re updating our system to prevent this going forward. If you have any other questions, feel free to reach out to support@ussolarsupplier.com.
Verified
They found a hard to find item for me.
I was looking to purchase an item that was very popular and was listed as “Out of Stock, On Backorder” on every site I visited. However US Solar Supplier was able to locate one for me and shipped it as soon as they could. Shipping was very fast and delivery was professional and courteous. The package arrived is perfect condition indicating very careful handling through the process.
25 July 2025
Reply from US Solar Supplier
Hello Christopher, Thanks for the kind words about our shipping and delivery— we know at the end of the day it's not just the purchase but also final arrival! We're glad we could find your item, please let us know if you need any other support on your solar project!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.