Received my ornaments and love them. US shipping carrier not so pleased with but ornaments look great.
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Wander Prints was built on the rising trend of personalization, offering unique gifts that celebrate individuality and love. Our online store simplifies the design process, allowing customers to easily personalize items with their interests and names. "Wander" embodies the essence of exploration, both in the external world and within oneself. It encourages individuals to embrace uncertainty, seek new experiences, and cultivate a deeper connection with their surroundings and inner thoughts. Whether through travel or introspection, wandering serves as a powerful catalyst for personal and creative development.
Contact info
54 Chapman Rd, Ste 208 #21235, 19702, Newark, United States
- support@wanderprints.com
- wanderprints.com
Replied to 1% of negative reviews
Typically replies within 48 hours
I ordered an ornament of my dog
I ordered an ornament of my dog, and the first ornament I received wasn't what I expected. It was too far away, so I reached out to them and they replaced the ornament. We love it and can't wait to put it on the tree. They kept in touched through the process so I knew when to expect the replacement. So four stars but how they handled it after was 5 stars. Definitely order from them again.
It took a bit of patience to wait on my…
It took a bit of patience to wait on my item, but the wait was well worth it! Great product, quality product, exactly like it was pictured! Even with it being customized completely, it honestly was here so much faster than I thought it would be! Very pleased!!
Almost weeks and still waiting for my…
Almost weeks and still waiting for my order. Says it's waiting to be shipped. I'm hopeful this isn't a scam. ☹️
The item is very nice
The item is very nice, but the shipping time was longer than I thought. I am hoping the golf ball stamp works well. It’s a gift so I have it wrapped up!
Worse Customer Service I’ve Dealt With
I understand that things go missing in the mail, but customer service just kept giving me the run around, they take forever to respond if they even do, and just all around a terrible experience with any company ever.
Wrong Item Sent Still waiting a month later
Do not order from here unless you have months to spend. They will send you the wrong thing and then promise to make it right. I ordered a simple mug on September 14, they sent the wrong thing and have strung me along for weeks getting me the correct item because of "high demand." No tracking number, nothing. Will never order from them again. There are way better customizable companies.
They sent the wrong lamps and refuse to…
They sent the wrong lamps and refuse to contact me either by phone or email. They only send email that says your package was delivered. Yes but not of the photos I sent to go on lamps. Of my sister and baby nephew who passed away. I won't be doing any more business with them . I have sent numerous complaints to them and still no rest.Brenda Anderson
MY ORNAMENT IS JUST WHAT I NEED AFTER…LOSING MY 2 FUR BABY KITTIES
MY ORNAMENT IS JUST WHAT I NEED AFTER JUST HAVING LOST MY 2 FUR BABY KITTIES, JUST 5 1/2 WEEKS APART. STILL GRIEVING, CAN'T GET OVER LOSING THEM, BUT THIS SPECIAL ORNAMENT IS A REMINDER OF HOW SPECIAL THEY WERE/ARE TO ME. YOUR ORDERING PROCESS/SHIPMENT WAS SPEEDY AND ON TIME. DIDN'T CARE MUCH FOR THE SHIPPING PRICE, BUT SOMEONE HAS TO PAY IT. OTHERWISE, YOUR PRICES ARE FAIR FOR QUALITY RECEIVED. THANK YOU.
I absolutely love my ornament.
I absolutely love my ornament. It is such a sweet reminder of my 20yr old siamese that I love and miss dearly. My daughter also bought me one with all my pets. Beautiful work, timely shipping.
The memorial lamp is beautiful and did not disappoint, would recommend this item 100% , delivery process was horrible
When the lamp FINALLY arrived , it is beautiful. The communication process is horrible, I had to send 5 emails before I got a response from them. I had reieves an email it had been delivered 1 week prior to actually receiving it, I personally talked with driver and he helped me locate it and brought it to me, all in all I still strongly recommend WANDERPRINTS to anyone looking for the personal and unique gift.
I am so Happy with my purchase
I received my order yesterday, I am so Happy with my purchase. Can’t wait to give to my Besties. I highly recommend this company to anyone. I will buy from Wander Prints again.
Glass ornament with 15 names(Christmas)
I am very pleased with my order arrived today(monday) 13/10/25. And looks alright and will look OK on the tree,very happy with the service and the time it took to arrive as far as I am concerned 10 out of 10 and would us again.
Wander Prints - Terrible Quality and customer service
Bought a glass for approx AUD30.00 and the writing and image melted and peeled off after the FIRST wash (hand wash). A few "we're sorry, we'll replace it" emails and now nothing. Won't respond to my emails asking where the replacement is. Took my money real quick but give you a terrible quality product. Buyers beware, go somewhere else. Terrible customer service for over 3 months now. And they only put good reviews on their website, my negative one disappeared!
A Terrible Company to do business with!
I ordered a product in June and as soon as it arrived the first day it started falling apart. I tried since then to get in touch with someone one to help me because it cost a lot of money and I want a refund. I have tried several times to get a response and have sent all the information the asked for and still no response or refund. They say the company is legitimate but it is a terrible company.
I loved the Customer Service aspect of…
I loved the Customer Service aspect of your business.
You exceeded my expectations…thank you and it was a pleasure doing business with you. Loved the customized apron I got for my husband too!
Tried to modify / cancel my order 4…
Tried to modify / cancel my order 4 hours after ordering because I made a mistake and was not allowed to. Sure it had not gone into production yet.
Here is their response
“Your modification request has been received, and the order will be processed as requested . We will only inform you within 48 hours in case of your request needs more information
A tracking number will be given as soon as we finish processing and handling it with the post office.
Please be aware that when you place your order, we will only accept modifications made within two hours.
If you have any questions or concerns about your order, please do not hesitate to contact us.”
Not very good customer service for a memorial keepsake that is supposed to be special. And on a Saturday. Robo response
2 orders…perfectly created
I placed 2 different orders on the same day. The first item was received about 1 week after purchase. I love how it came out. It was a personalized mug and a gift for a friend. She loved it!
The other items were personalized ornaments. They took 2 weeks to arrive. They turned out perfectly!
My original package went missing when…
My original package went missing when delivered by yodel but wander prints replaced it free of charge so grateful as it was a blanket of my dog that had just passed away
Excellent service and great…
Excellent service and great communication
Product was as advertised
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