Welcome Pickups Reviews 44,389

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior service provided, highlighting the drivers' punctuality, friendliness, and helpfulness. Consumers appreciate the clear and proactive communication, often receiving driver details and vehicle information well in advance. The ease of the booking process and the convenience of having pre-arranged transport are also frequently mentioned as positive aspects. People also value the company's reliability across various locations, with many noting the cleanliness and comfort of the vehicles. The app is commended for its user-friendliness and effective communication features. Furthermore, reviewers appreciate the fair pricing and the sense of safety and security the service provides, especially in unfamiliar environments.

Based on these reviews

Rated 5 out of 5 stars

We used Welcome Pickups several times on our recent trip to Europe and were extremely impressed with the service. Booking ahead of time with Welcome Pickups took the worry out of finding transportati... See more

Rated 5 out of 5 stars

Everything was spot on, i.e. driver with my name printed at exit from customs, courteous and led us to car close by that was clean and of amble size. Driver had hearing impairment, bur read lips. He e... See more

Rated 5 out of 5 stars

Stefan our driver approached us as soon as we reached the stipulated meeting point. He was a gentleman, helping my wife with her case. We had been advised of the registration number in advance, wh... See more

Rated 5 out of 5 stars

I have used Welcome a number of times from Buenos Aires to Johannesburg and the service was impeccable- friendly drivers, clean cars, always on time - no need to hassle with taxis or Uber! Bookings ar... See more

Rated 4 out of 5 stars

It was a plus that the driver actually turned up as welcome pick ups cancelled our previous booking 30 minutes before we due to be picked up from the cruise port in Athens. We then stood in a taxi lin... See more

Rated 5 out of 5 stars

My husband and I have used Welcome pickups on several extended trips over the past few years. I love that they operate in almost any location/country we choose to travel. Their app is intuitive and ea... See more

Rated 5 out of 5 stars

First time using this service, booked pick up from airport and return journey, driver message me to say he was there waiting for us, he was very pleasant, clean, chatted away, car was clean and fresh.... See more

Rated 5 out of 5 stars

We always use Welcome Pickup for our airport to hotel to airport transfers. We were recently in Quebec City and Welcome Pickup assigned Samuel Muhire as our driver. Samuel always arrived early, was ve... See more

Rated 5 out of 5 stars

Great services and car transfers. I used them in Luxembourg and Greece for airport transfer. Clean, new cars and great and helpful driver. Once booked a notice will be sent via email and app containi... See more

Rated 5 out of 5 stars

We used Welcome Pickups for pre booking transport from and to Split airport to/from our accommodation. Perfect. Information provided before and right up to our journey. The drivers were really helpful... See more

Rated 5 out of 5 stars

We were taken from the airport to the Marriott Prague. Nichita was a very good driver. He was prompt, met us in the terminal right after baggage claim. It was a short walk to the vehicle, which was p... See more

Rated 5 out of 5 stars

Our driver, Ruben, was our introduction to Lisbon. He was friendly, helpful and polite during the drive from the airport to our hotel for our first vacation to Portugal. As a native of Lisbon he pro... See more

Rated 5 out of 5 stars

Great service from Welcome Pickups when we arrived at Valencia from Istanbul. Everything went according to plan. Ontime pickup, great helpful driver and lovely car. They also message you a few days b... See more

Rated 5 out of 5 stars

The pick up from Barcelona cruise port to our hotel couldn’t have gone better! Nelson was on time and found us easily in front of the terminal, loaded our luggage, and dropped us at our hotel in less... See more

Rated 5 out of 5 stars

All the drivers were on time. All were very welcoming and took over the handling of our baggage loading and unloading in boot. The cars were modern and very clean. We felt very safe in their driving.... See more

Rated 5 out of 5 stars

Great communication, poor guy had to wait ages for us to clear passport control but was friendly and helpful. Lovely vehicle and smooth drive though Istanbul traffic, nearly impossible but he achiev... See more

Rated 5 out of 5 stars

Lukasz my driver was very friendly, helpful and a good driver. He showed me a couple of places to eat near my hotel as I was fairly late arriving into Krakow. Vehicle was clean and comfortable. Recive... See more

Rated 5 out of 5 stars

Yasin was a great driver, we had the communication all the way, and he made us feel confident that everything will go smooth as it did. We got complimentary water, ride was enjoyable and the car was c... See more

Rated 5 out of 5 stars

I’ve used Welcome Pickups now in South America and - this time - in Europe. The booking process is pretty easy and the communications with the pickup drivers has been good. The cars have all been in... See more

Rated 5 out of 5 stars

The drivers contacted me as soon as they could and were very clear about how/where they would be. The vehicles were clean and well maintained. Interaction with the drivers was natural, welcoming, fr... See more

Rated 5 out of 5 stars

We have used Welcome Pickups in Medellin and in Lisbon. The drivers arrived on time at the airport and communicated with us by WhatsApp while we waited in Customs. The drivers were friendly, professio... See more

Rated 5 out of 5 stars

Easily booked online. Driver photo, contact info and license plate number provided. On pickup morning I texted the driver and requested a slightly earlier pickup. He responded positively. He was frien... See more

Rated 5 out of 5 stars

The driver was available earlier than I requested - they followed the flight information and knew the passport control wouldn't take as long as I thought. He told us about the local food and answered... See more

Rated 5 out of 5 stars

We used Welcome Pickups in Hanoi, Danang, and Ho Chi Minh City. They were extremely punctual picking us up from the airport in Danang and Ho Chi Minh, and dropping us off at all three airports. The ca... See more

Rated 5 out of 5 stars

Well, Most important is when you arrive to ur destination you can find ur ride easy way and ready . I found the representative and he Rod in the car with us till my final destination and he got e... See more

Rated 5 out of 5 stars

A few days prior to arrangement you receive the name of the driver , make , model , colour and and number of the vehicle that will be picking you up; very punctual; alerted us via what’s app of his... See more

Rated 5 out of 5 stars

This is my 4th time using Welcome Pick Ups in two different countries - 4 different drivers - all were on time..communication had quick responses and the drivers very friendly-talkative and drove wit... See more

Rated 5 out of 5 stars

Our driver was very communicative, polite and helpful. I can’t recommend this firm enough if you need to go from the airport to your Airbnb or hotel. It’s easy to book, safe and is available is in so... See more

Rated 5 out of 5 stars

Everything was simple and easy to do. Our driver communicated with us and we met him upon disembarkation from our cruise. Very comfortable and relaxing drive. No lugging bags or waiting in line for sh... See more

Rated 5 out of 5 stars

We used Welcome Pickups twice in Greece. Our first driver picked us up at the airport and took us to our hotel. Excellent driver and service. (September 21, 2025) Our second driver picked us up at the... See more

Rated 5 out of 5 stars

We used Welcome Pickups for our holiday in Malta. Very smooth transaction. Kept well informed rhroughout the whole process - knowledgeable drivers who knew the best routes to avoid lengthy queues of t... See more

Rated 5 out of 5 stars

The driver has always been early, friendly and in a nice car. They communicate frequently, especially 24 hours before pickup reassuring you they will be there. I have used them in Scotland, Greece an... See more

Rated 5 out of 5 stars

Hugo Cunha was on time, a very professional, courteous, and friendly driver. He got us to the airport in a timely manner in spite of rush hour traffic. We only use Welcome Pickups when traveling abroa... See more

Rated 5 out of 5 stars

Dimitri’s was on time, actually we got in an hour earlier than the time I requested. He was kind, and spoke English great. We talked the entire ride about Greece, lots of great information.

Rated 5 out of 5 stars

We had two great experiences with Welcome Pickups in Turkey. We got a ride from Kusadasi to Izmir and then a ride from the Izmir waterfront to ADB airport. Both arrived timely and were efficient and f... See more

Rated 5 out of 5 stars

Our driver was excellent getting around the crowded streets of Naples and Sorrento. He shared some history of the area with us as he took us to our destination. Overall it was an excellent experience.... See more

Rated 5 out of 5 stars

The meeting point was easy to find and the journey was smooth and efficient. Margareth also sent us links and recommendations for places to visit in the city, which helped us to get the most out of ou... See more

Rated 5 out of 5 stars

We used Welcome Pickups for multiple transfers while on vacation in Greece. They were available in all the islands we visited and without fail our driver was on time and made it easy to find him wher... See more

Rated 5 out of 5 stars

The drivers clearly communicated in advance to ensure a timely pickup. The whole interaction with Welcome Pickups was easy and straightforward. We had a much better experience going this route then ca... See more

Rated 5 out of 5 stars

We have used Welcome Pickups a number of times and in different countries. Every time the driver has been on time in a clean car and has communicated to us when we have landed. They have been pleasan... See more

Rated 5 out of 5 stars

Our flight from Istanbul to Bucharest incurred a delay. Not to worry, Welcome Pickup monitored the flight and adjusted the pickup accordingly so we didn’t incur any delay charges. Very simple to boo... See more

Rated 5 out of 5 stars

Driver met us in arrivals, took out luggage to the car, was very helpful with tips, beautiful drive to avoid heavy traffic. Excellent experience!

Rated 5 out of 5 stars

I have never been disappointed using Welcome Pickups. The drivers are always helpful and professional as was the case with my recent pickup at Rome Airport. Our driver, Alessandro was texting with ins... See more

Rated 5 out of 5 stars

From the ease of online booking to the pick up and delivery by professional and courteous staff in clean newer vehicles, dealing with Welcome was a pleasure. We booked all of our transportation needs... See more

Rated 5 out of 5 stars

Excellent service! Six of us were travelling together so it was important to have a van to fit our needs. We used Welcome Pick Ups in Italy and Greece with four different transfers. Vans were beautifu... See more

Rated 5 out of 5 stars

Great app for arranging and communicating about the trip. My (so far) three rides have all been in clean, modern, safely-driven cars with personable and informative drivers who met me on time.

Rated 5 out of 5 stars

Simple advance booking online. Driver messaged he was at airport when we were at luggage belt. Driver waiting when we exited aiport arrivals. Driver had very good english and pleasant chat about th... See more

Rated 5 out of 5 stars

This is the best transfer company I have used. The drivers are great and regularly communicate if needed. The admin process is also great with very fast responses and great communication in advance.

Rated 5 out of 5 stars

Overall experience was more than I expected. Our first driver picking us from Istanbul Airport gave us an Istanbul card when I asked him if I could buy one near our hotel. He refused to accept any m... See more

Rated 5 out of 5 stars

Everything was perfect. Unfortunately, I ran out of phone credit, and I couldn't let them know I'd landed early. Great welcome. Great conversation. Nice car. I'm sorry I wasn't able to withdraw money... See more

We perform checks on reviews


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Giorgos is a great driver

Giorgos is a credit to the company and his country. He was very welcoming, informative, friendly, helpful and clearly just a nice human being. The car was very comfortable, as was his driving. He made everything stress free and very easy

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Gold reliable service

Done three rides with them in Greece and Turkey. Excellent service. Good drivers. More expensive than a taxi but worth it if you want a reliable pickup

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Welcome Pickups was the way to go in Athens!

We used Welcome Pickups at the Athens airport and everything went so smoothly. The driver was there at the arranged time, communicated where to meet clearly even saving us tons of walking with all our suitcases. He was a great driver, shared city information and was very pleasant to deal with. Would definitely hire Welcome Pickups again!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Used Welcome Pickups for my recent trip…

Used Welcome Pickups for my recent trip to Greece. The driver kept in constant communication even before I left the US. She was at the airport upon arrival of my flight, was extremely helpful and suggested places to go, eat and offered any assistance during our visit. I would definitely use Welcome Pickups again.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Orlando was our driver

Orlando was our driver. His V class Mercedes was immaculate and he was very friendly and accommodating. Got picked up on time from the airport and we arrived to our location safe and sound and very happy. Couldnt recommend this driver more.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

So easy to book and use

So easy to book, and removes so much stress about getting to and from airports/stations when travelling. Especially recommend if you are a solo traveller!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

top of the pops…

used this service a few times now and the service and drivers are superb , always there and on time and make for a pleasant journey to and from the airport . excellent company .

5 October 2025
Unprompted review
Rated 5 out of 5 stars

So glad I found Welcome Pickups!

I did not know about Welcome pickups until I arrived in Greece and I’m so glad we found out about that app! Excellent service. On time. Dressed exceptionally well. Very clean, beautiful vehicle. Spoke good English and had wonderful conversations.
I recommend them highly.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Everything went as planned!

Everything went as planned!
I booked my ride from the Athens Airport to my hotel. Just as I was told, my driver was right there waiting for me with my name on a sign. I rec’d a photo of my driver in advance, which I found incredibly helpful.
My driver was lovely. He gave me history as we headed from the airport. He offered tips & suggestions for me too. I will also be using Expedia again when I leave Athens. I highly recommend them!
Kelly P

11 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look