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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the platform's user-friendly interface, noting its intuitiveness and ease of navigation. People find it simple to create and manage campaigns, and they value the availability of templates. The application is considered accessible to everyone, regardless of their technical expertise. Users also highlight the platform's efficiency in organizing email campaigns and the smoothness of its operation. Customers praise the fast and helpful customer support, with representatives who are polite and provide clear solutions. The support team is commended for its responsiveness and ability to resolve issues quickly. Reviewers also appreciate the comprehensive features offered, considering it a valuable alternative to other market leaders. Furthermore, people value the platform's ability to connect with other platforms and improve their overall experience.

Based on these reviews

Rated 4 out of 5 stars

Good points: - Optimize time - Logic flow - Nice email template - Easy to track status Problems: - Don't know how to quickly send a campaign to other receivers - Lack of Instruction/Suggesti... See more

Rated 4 out of 5 stars
Verified

They have a very generous 300 email a day email sending limit for the free plan, very good ui as well. Not as good email delivery as other companies though since they focus more on marketing emails an... See more

Rated 4 out of 5 stars

A this stage I use Brevo to manage contacts and send campaigns. I appreciate the contacts management (easy to add/remove or sort out). I create my campaigns easily and rapidly thanks to templates.... See more

Rated 4 out of 5 stars

Brevo first cought my eye for their functionality, good reviews, and fair pricing, but as a Shopify store owner it was not clear what plan to sign up for. We needed to make outbound calls and the Push... See more

Rated 3 out of 5 stars

I recently started using Brevo for email campaigns. While the platform itself works fine, their pricing model is quite misleading—especially when it comes to adding users and assigning permissions... See more

Rated 5 out of 5 stars

As a new client - I was not sure what to expect. I did require some Customer Support. Brevo Customer Support is 100% the best support I have dealt with. A bloke named Komal B - just seemed to be t... See more

Rated 5 out of 5 stars

Brevo is super functional! It's very intuitive; you can use it without any training, to produce basic or more sophisticated emailings. As I wasn't trained on this platform, I had to contact them... See more

Rated 5 out of 5 stars

We've been using Brevo(Sendinblue) as an SMTP for our transactional Woo emails since 2021 and intend to continue even longer. And here's why. Recently, our account was postponed and all our trans... See more

Rated 5 out of 5 stars

Easy and pleasant interface, great knowledge base to help you know how to do things on your own (article and videos). You feel that it is a powerful tool, accessible to everyone. It cover simple... See more

Rated 5 out of 5 stars

Very simple usage, very user friendly All is working smoothly. It took us only some minutes to import from extra file our contacts (no need to remove extra columns, the engine can ignore the... See more

Rated 5 out of 5 stars

I've began 6 years befor with the free version and quickly decided to pay to make our community and our prospects well informed : our movment is about climate activism to propose a Carbon Account... See more

Rated 5 out of 5 stars

I've used several email campaigns apps before, and found Brevo to be plain simple in sending workflow, template creation, and UI. No endless drill downs trying to find what you need, all is very... See more

Rated 5 out of 5 stars

We are a church in Belgium with 100+ members and have been using BREVO for a few months now. Very easy to use, with clear pricing. We particularly like how intuitive it is to design newsletters. We fi... See more

Rated 5 out of 5 stars

Brevo is very usefull, our emails campaigns are well organized and everything works smoothly. On top of that, the Customer Service is exceptional : Fast, clear and very polite. We had to setup a... See more

Rated 5 out of 5 stars

I had a complex issue with the automation of follow-up emails after a quiz. It took no less than three solutions to get it resolved! The support representative was not only patient but also resourcefu... See more

Rated 5 out of 5 stars

I have been using the free transactional email system from Brevo since february 2023. It's perfect for my use case (around 1500 messages monthly), and have almost zero complaints about delivering issu... See more

Rated 5 out of 5 stars

I can create and manage our campaigns super quickly with Brevo. Their support team is always responsive—answering my questions fast and alerting me right away if any features aren’t working. Really ha... See more

Rated 5 out of 5 stars

User friendly and fast to learn! I'm a vet tech and we use brevo for our anual parasite prevention campaign. It was easy to set in our veterinary software so we can sent e-mail by it. As im not actu... See more

Rated 5 out of 5 stars

I was looking for an easy to use mail marketing platform that allows to atach files to transactionals emails and to scheule campains, and found Brevo. I’ve been a user for almost two years and it keep... See more

Rated 5 out of 5 stars

Brevo is an easy way of sending e-mails and messages (SMS). You can easily create different audiences and the results of your campaign can easily be found. I love the programming option as well. I wou... See more

Rated 5 out of 5 stars

The service was excellent, very friendly, and they always responded in the best possible way and helped me resolve my issue. Everything was resolved in the best possible way. Thank you.

Rated 4 out of 5 stars

The tools are good. There are a few things I'd like to see improved but it works correctly. The support by email needs to be improved however, they don't always understand the questions.

Rated 5 out of 5 stars

i have faced some technical issue in connecting my brevo account to my website . i have sent an email to support team and just within a day everything was sortedout (validating my account , guidance... See more

Rated 5 out of 5 stars

I let my opinion before, but can say that It's a very intuitive platform, and has visual's and content options so attractives. That things are very gratefull your campaing.

Rated 5 out of 5 stars

Excellente attentive écoute de la part de la personne en charge de l'assistance Brevo. SAV top niveau

Rated 5 out of 5 stars

We recently founded our company. Thanks to Brevo we were able to connect our platform for sending transactional emails very quickly, and because its UI is so simple we were also able to send news and... See more

Rated 5 out of 5 stars

I'm a small-business owner with a restricted budget and I use Brevo since many years now (way before the name became Brevo) I only use the mailing functionality. It's very userfriendly, optimized an... See more

Rated 4 out of 5 stars

It is rather easy to create campaigns, but you still need some marketing knowledge We are using Brevo since 3 years, we are no experts and in case of questions, Customer service is fast and helpful

Rated 5 out of 5 stars

The platform is easy to operate, very efective and fast, it helps me keeping my email marketing up to date and also our clients informed always. As a marketing guy, this is what I use to help other cl... See more

Rated 5 out of 5 stars

Handsome and easy to use I've been using brevo to send email and sms campaign for the past few years and it's very easy to handle. The fuctionnalities like contacts list management, quick stats on s... See more

Rated 5 out of 5 stars

Brevo is very simple to use, very fluid, and the platform is intuitive. The free format allows for multiple mailings. Campaign tracking is simple. I really like the feature that allows you to preview... See more

Rated 5 out of 5 stars

Brevo has been a reliable solution for managing our email marketing. The interface is easy to use, and setting up campaigns or automations takes very little time. I particularly appreciate the reporti... See more

Rated 5 out of 5 stars

Brevo is the perfect tool for professionals. The interface is simple, intuitive, and allows for quick and easy onboarding. Everything is designed to save time while delivering powerful results. One of... See more

Rated 5 out of 5 stars

I had a wonderful experience with the Kartikey Sir & Somya Ma'am from Brevo Team. The Brevo Team is polite, patient, and quick to resolve my issue. The support executive Kartikey Sir listened careful... See more

Rated 4 out of 5 stars

nice tool for emailing. But concerning the CRM side it could be largely improved. Needs to improve a lot the automation when you want to create higly customized email with AI. Not sufficient up... See more

Rated 4 out of 5 stars

I've been using Brevo (formerly Sendinblue) for several years now, and I’m really happy with it. It’s a great all-in-one tool that keeps evolving with the times. The interface is user-friendly, easy t... See more

Rated 5 out of 5 stars

I’ve just discovered Brevo and I’m really impressed! The platform is super intuitive, easy to use, and very practical. It offers a lot of customization options, which makes it easy to create exactly w... See more

Rated 5 out of 5 stars

The service was excellent, very quick and with a warm, personal touch. I really appreciated how attentive and efficient the team was.

Rated 5 out of 5 stars

Remember those days when Mailchimp was actually cool to use? Brevo feels like what Mailchimp should have evolved into: modern, straightforward, and built with real users in mind. The interface i... See more

Rated 5 out of 5 stars

Easy to use, very intuitive and fast, the best platform for sending marketing campaigns.

Rated 5 out of 5 stars
Verified

I manage a corporate account with hundreds of sub-accounts. We primarily use marketing campaigns and handle almost everything through the API with the Go SDK. Despite a few minor defects, the s... See more

Rated 4 out of 5 stars

I actually like Brevo and their platform. However, the customer service has become even more slow at the moment. It has been more than 48 hours since I opened a ticket and still no reply wh... See more

Rated 5 out of 5 stars

Very good experience so far. The website is very clear and easy to use, and navigation is fluid. I had a problem with an unwanted ‘API call’, which I was able to resolve thanks to the email notificati... See more

Rated 5 out of 5 stars

I recently switched from SendGrid to Brevo, and honestly, it was the best decision I have made for my email setup. The whole process was unbelievably fast and simple , The domain verification,... See more

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Company details

  1. CRM Provider
  2. Email Service Provider
  3. Online Marketing Agency
  4. Software Company
  5. Software Vendor

Written by the company

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Can't sign up up

Can't sign up up. System is down so why should i trust a company to send my emails to customers. Think about it - cheap! You get what you pay for. Glad i didnt sign up

7 October 2025
Unprompted review
Brevo logo

Reply from Brevo

Hello,

We’re truly sorry to hear about your negative experience. This is not the level of service we aim to provide at Brevo.

To resolve this issue, we kindly invite you to contact us directly at contact@brevo.com with the details about the email address used for sign-up on the platform, so that our team can investigate and assist you promptly.

Thank you for your understanding.

Rated 1 out of 5 stars

WARNING to all REALTORS

WARNING to all REALTORS: this company is either not interested or capable of fulfilling their obligations, and when they are challenged, they make excuses or delay, and or pretend they cannot find you account profile to correct matters. This is a strategy. They play it off like they are working toward a solution but weeks go by with zero results. My recommendation is to stay away. Their marketing and platform strategy may appear to be well designed, but in actuality, their execution and support accomplish very little to nothing to help you achieve your business goals as a realtor.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

I recently switched from SendGrid to…

I recently switched from SendGrid to Brevo, and honestly, it was the best decision I have made for my email setup. The whole process was unbelievably fast and simple , The domain verification, DKIM setup, and SMTP configuration took just a few minutes.

What impressed me most is how smooth everything runs. Brevo’s interface is super clean, easy to navigate, and packed with useful tools like automation, templates, and detailed analytics. Even the free plan with 300 emails/day is more than generous . It is perfect for startups, developers, or small businesses.

Email deliverability is excellent,
every message lands straight in the inbox, unlike the constant tweaking I had to do with SendGrid. The reliability and simplicity Brevo offers are just on another level.

If you are tired of complicated setups or unreliable email tools, give Brevo a try it is fast, stable, and honestly a game changer.

5 October 2025
Unprompted review
Rated 1 out of 5 stars

Brevo charged me £233 without notice…

Brevo charged me £233 without notice for a service I didn’t authorise or use. I asked for a refund immediately, but they’ve ignored me ever since. Poor compliance and zero customer care!!

-- EDIT There support team has not reached out to me to resolve this.

1 October 2025
Unprompted review
Brevo logo

Reply from Brevo

Hello, and thank you for your feedback,

I am truly sorry that you were not notified about the renewal of your IP subscription.
Please note that our support team has already reached out to you to resolve this issue. However, we are still awaiting your response on ticket #4967440.

We kindly invite you to reply to our support team so we can assist you in resolving this matter regarding the dedicated IP on your account.

Thank you for your understanding.

Rated 1 out of 5 stars

Terrible experience with Conversations…

Terrible experience with Conversations functionality on WhatsApp chats. We cannot see user responses. The issue was not identified by the platform, and now when we surely know it's happening there is no response from support. Do reach out immediately and escalate as a top priority!!!

19 September 2025
Unprompted review
Brevo logo

Reply from Brevo

Hello, and thank you for your message,

I’m sorry to hear that you are experiencing issues with the WhatsApp chats feature on conversation.
We were unable to locate your account or find any open support ticket under your name.

To resolve this matter, I kindly invite you to submit a new request directly to contact@brevo.com. Our support team will be happy to assist you with the WhatsApp feature.

Thank you for your understanding.

Rated 5 out of 5 stars

Best Customer Support Eva!

As a new client - I was not sure what to expect. I did require some Customer Support. Brevo Customer Support is 100% the best support I have dealt with. A bloke named Komal B - just seemed to be the one who had to guide me. On one day it was 3 or 4 back n forth messages and the following day 1 message finalised the problem.
With most companies getting this done would have been 2 weeks at least and different people. Love to stay with Brevo for ever - Keep it up Brevo!!

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Total disappointment after years as an Enterprise customer

Our experience with Brevo has been extremely disappointing. After years as Enterprise customers, at the time of renewal we were faced with an opaque negotiation, after years of continuous price increases, and a total lack of commercial flexibility.

Even worse, the migration from the Enterprise plan to the self-service plan — which was promised to us for a specific date — was handled with days of delay and in an absolutely chaotic manner: for several days we were unable to send any emails, whether newsletters, transactional, or automation. This caused us a concrete economic loss, since email marketing is a fundamental part of our business.

Support turned out to be slow and ineffective: tickets opened without response for hours, promises of internal escalations with no rapid resolution, and constant back-and-forth.

It is unacceptable that a platform that presents itself as “reliable” can completely block a client’s activity without providing timely and concrete solutions.
A service like this is simply not up to the needs of companies that rely on email marketing as a vital communication and sales channel.

I cannot recommend Brevo to anyone looking for a serious and reliable partner.

12 September 2025
Unprompted review
Brevo logo

Reply from Brevo

Hello,

Thank you for sharing your feedback. I’m truly sorry that the migration from your Enterprise plan to a Self-Service plan was not as smooth as expected.

Regarding the renewal negotiation, you had benefited from preferential pricing conditions for several years, which unfortunately could no longer be extended.

As for the technical issue you experienced during the transition, this was an exceptional and unprecedented situation. Our teams worked to restore your account as quickly as possible, but I fully understand that the delay had a negative impact on your email activity.

We do everything we can to avoid such incidents and we sincerely regret the inconvenience caused.

Thank you for your understanding and for taking the time to share your experience.

Rated 5 out of 5 stars
Verified

Corporate account

I manage a corporate account with hundreds of sub-accounts. We primarily use marketing campaigns and handle almost everything through the API with the Go SDK. Despite a few minor defects, the system is straightforward, handles heavy loads well, and offers a complete set of endpoints.

Support is responsive, pricing is fair, and the overall logic is clear.

A few downsides:
- Occasional unexpected service outages.
- API documentation around contact verification could be clearer.
- Blocks occur too easily in North American regions.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

I don't get how and why it got so many…

I don't get how and why it got so many stars. I gave a try but the emails are never received (it's been 30min, still nothing). Lot of time wasted to set everything up, DKIM, integration and all, for nothing. The UI is nice BUT the service is not efficient. Run.

4 September 2025
Unprompted review
Brevo logo

Reply from Brevo

Hello and thank you for your feedback,

We’re really sorry to hear about the issues you experienced with email delivery on Brevo. Delays like this are frustrating, and we understand the time you’ve invested in setup. Our team would like to investigate what happened with your account and ensure your emails are delivered properly. Please contact us directly at contact@brevo.com so we can assist you promptly.

Thank you for your feedback,
The Brevo Team

Rated 5 out of 5 stars

The service was excellent

The service was excellent, very friendly, and they always responded in the best possible way and helped me resolve my issue.
Everything was resolved in the best possible way. Thank you.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

The worst email platform around

The worst email platform around, want to waste time and money? then use Brevo. Basic, archaic and not fit for purpose.

2 September 2025
Unprompted review
Brevo logo

Reply from Brevo

Hello Saul,

We’re sorry to hear about your experience with Brevo. We take feedback like yours seriously and would like to understand the issues you faced so we can improve. Please feel free to reach out to our support team at contact@brevo.com— we’re here to help and ensure you get the best out of the platform.

The Brevo Team

Rated 1 out of 5 stars

Scammers

I applied for SMS services through this company, and the experience has been nothing but frustrating. First, a representative named Shreya asked me to create a form on my website, then completely disappeared. A week later, they assigned me a new representative, Sanchit, who told me to add checkboxes and links, only to later tell me to remove them—and then he also vanished. Now a third person is repeating the exact same cycle.

It has been over two months, my money is being deducted, and I am still stuck at the same point. This company drags cases endlessly, wastes time, and provides no real service. They are nothing more than scammers.

1 August 2025
Unprompted review
Brevo logo

Reply from Brevo

Hello,

We sincerely apologize for this experience.

Kindly note that sometimes requests are assigned to multiple agents to help accelerate the resolution process.

Additionally, SMS sends require extra verification as they are sensitive communications to ensure good deliverability.

Rest assured, your ticket is currently being actively handled, and we are committed to resolving your issue as quickly as possible.

Thank you for your patience and understanding.

Kind regards,

The Brevo team

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