Delivery scheduled between 10.00am and 12.00pm. Received call from delivery person at 9.30am. Arrived at 10.15am. Completed (including assembly) by 10.45am. All rubbish removed. I offered water, which... See more
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Review summary
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Based on these reviews
The customer service at Castlery is second to none, their products are of superior quality and beautiful design. We’d highly recommend them and will buy again from their ranges. We have had an... See more
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Original tabletop delivered did not line up correctly. Castlery was very attentive in solving this issue including in home service which could not fix the issue. Castlery shipped a new table to replac... See more
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We purchased the Vincent Dining Table, 4 Chairs and the Vincent Dining Bench (120cm) ‘assuming’ it would fit under the table as described/discussed in the FAQ’s. We have a very small dining area and p... See more
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Had an issue with my voucher and got hold of one of their service staff Yhel who helped me sort out the issue with no fuss at all. Great shopping experience with beautiful and unique items :)
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We have ordered a dining (Vincent) dining room suite and have had a concern as to whether we might get it before Christmas. I contacted the Help Line and spoke to Joel who was very helpful. Whilst h... See more
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One of the furniture pieces that was delivered had been damaged. I used the Whatsapp number to contact customer service. I was connected with Denisha who was prompt, attentive, and very helpful. Denis... See more
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The white glove delivery service was well worth the little extra. They were exactly on time, carried everything into to dining room and put it all together in no time. Set is beautiful, well made and... See more
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The item is an elegant modern design in a sturdy wood that is not too light in color. We may have been lucky the darker color was out of stock, which we initially wanted, since the lighter color is so... See more
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Communication from purchase to delivery was spot-on. Furniture quality is superb and pieces we ordered did not disappoint! Definitely will shop Castlery for next furniture upgrades. These guys hit it... See more
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Furniture is good, but the packaging is ridiculous. I have no complaints about the furniture, which is really nicely solid and seems well-made. But the packaging it comes in is extraordinary- not only... See more
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Excellent products. Very good customer service who care about their customers. Highly recommend to anyone looking to buy from castlery. Five stars overall.
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HAIRTH WAS VERY HELPFUL AND RESPONSIVE THROUGHOUT. I NEVER FELT LIKE I WAS GOING TO BE GHOSTED DUE TO THE PRODUCT BEING DEFECTIVE. I DID BECOME FRUSTRATED WITH LONG TIME IT TOOK TO RESOLVE THE ISSUE W... See more
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I recently ordered a bed, side tables, a sofa, table lamps, and a pendant light from Castlery, and I’m already impressed. Their designs are simple, sophisticated, and look high-quality even from the... See more
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Made an email inquiry. Alice responded within 24 hours and her response was awesome. Really detailed and fully answered my question. Such great customer service confirmed my purchase.
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The items were delivered as scheduled and I was impressed as how well everything was packed especially with less plastic. The quality was as expected. The delivery was excellent as well with no issues... See more
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My husband and I first purchased from Castlery almost a year ago. We had a terrible experience since the beginning of ordering from this company, as far as representatives and their customer service... See more
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We decorated our new home 3 months before it burned down in the Palisades Fires this January. Out of all the furniture brands I contacted, Castlery was the ONLY brand that offered to replace the item... See more
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Ann was delightful.. going the extra mile just to make sure that store has a display before we head over. she was also very patient in explaining how preferred shipping date may be done online with us... See more
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WOW what a fabulous experience I have had this week. I purchased quite a lot of furniture for my new home through the Sydney showroom, Sally was brilliant she assisted me and provided me with a high... See more
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I had an ordering hiccup, nothing to do with Castlery, it was from my end. Their understanding and prompt response couldn’t have been better. Joel was amazing, his kind and friendly approach reli... See more
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Love my new Harper entertainment unit. A real feature of my living room! Only disappointment was the first delivery was damaged and initial communication with Castlery was difficult (no phone number,... See more
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This company reached out with delivery information and double checking everything was correct. Called before delivery to tell us the time. Brought items inside for us and placed them down gently. Grea... See more
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I had such a great experience with Castlery thanks to Harith, the customer success specialist who helped me. I was on a very tight deadline and needed a COI for my building before my scheduled del... See more
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From ordering to delivery, and the quality of the dining table itself, our experience with Castlery has been exceptional. I loved their very cool dashboard providing up to date delivery details. I’ve... See more
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All I can say is WOW!! The Seb range is so gorgeous, and looks so much better in real life than in the pictures. The extendable table is solid and easy to extend, the chairs are sturdy and comforta... See more
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The couch is awesome!! Only minor complaint would be that the delivery service men could be more helpful in terms of getting the heavy couch to the apartment.
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This was my first purchase from Castlery, and I was pleasantly surprised! The furniture quality is great, the price was reasonable, and the entire process—from ordering to delivery—was quick and smoot... See more
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There has been a hiccup with my order, as a newly moved in family, there are quite a number of things going on including purchasing from different vendors to supply our needs in our new home. I chos... See more
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Great customer service by Lisha and JM throughout. They were very understanding of my problems and went above and beyond for me so i am very grateful. Thank you everyone who tried to help me, I'll... See more
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Kesley marble table was replaced at their soonest after a cracked was found during the first delivery. The replacement delivery does show the proper wooden casing protecting marble top from knocks dur... See more
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The dining table is stunning. Chairs and bench are also super great. Wood is smooth to the touch. Everything is super stable. Arguably better than photos seen online. Delivery is also great. White... See more
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Really helpful and quick support via Instagram from Farhana. Always a good sign when a company responds to queries so quickly and politely!
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We received our couches in a very timely manner and really appreciated the excellent communication throughout delivery. The couches are great quality material and beautiful. The only thing that was un... See more
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I've always dreamed of getting my couch from Castlery and I'm happy to announce the day has finally come and we got much more than just our dream couch! It just felt right to design our space with... See more
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Support with replacing the item color I mistakenly selected.Lisha was very kind and patient in following up on my request. I am truly grateful and appreciate her help.Thank you Lisha.
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The delivery staff was communicative, ahead of schedule which worked well for me and very nice. They were efficient and were in and out in 20 minutes.
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Best furniture i’ve purchased thus far quality is amazing , color is amazing assembly was very easy for everything i love Castlery
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Jazz was incredibly helpful and efficient. She answered my questions quickly and made the whole process so smooth. Really appreciate her excellent service!
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Great service over WhatsApp and in person when the delivery team came to collect our old lamp and replace it.
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Amazing customer service from Deacon. It was a true pleasure working with him, and I hope his exceptional standard is reflected across the entire team.
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Excellent, timely communication. Denisha was great to talk to while she was answering all my questions and adjusting the delivery time and level of service.
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Jaya is a great fixer for the operation issue. Prompt reply with good detail
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Guys did a great job with getting new bed inside and set up. They took their time but were still only there 45 minutes. They cared about our space and took all trash with them. We are very happy with... See more
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We love our new double sofa. The delivery drivers were professional and friendly.
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Our recent experience with Castlery has been exceptional. The kitchen table we purchased is of outstanding quality, demonstrating excellent craftsmanship, durability, and thoughtful design. It h... See more
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Angel replied to my questions and help me to make my purchase, thank you for your great help Angel
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I truly appreciate your help in resolving this issue. ASSISTED BY FARHANA
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Gast and on time delivery according to the promised date and time
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This delivery was the best delivery that I’ve had in my entire life. The delivery men set up my bed with care. Make sure not to hit any walls , washed their hands before and after building ..amazing!!... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.5
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Keep up the good job !
The 2 gentlemen that delivered the table were very professional and friendly. they took less than 20 mins to dismantle my old table and installed the new one altogether. the clean up the place and removed all the carton boxes and the wrapping. BRAVO to your team !
11 December 2025
Unprompted review
Senna was lovely and very helpful
10 December 2025
Unprompted review
Reply from Castlery
Hello Jayani,
Thank you for your kind words! We’re thrilled to hear that Senna was able to assist you and make your experience with Castlery a positive one. It’s always our goal to provide helpful and friendly support, and we’re glad it made a difference. We look forward to welcoming you back soon!
Very helpful- thank you
10 December 2025
Unprompted review
Reply from Castlery
Hello Mel,
Thank you for your kind words! We’re glad to hear our Castlery team could help and make your experience smooth. It’s always a pleasure to assist, and we look forward to helping you with more of your home projects in the future.
Perfect communication and delivery
Perfect communication and delivery
10 December 2025
Unprompted review
Reply from Castlery
Hello there,
Thank you so much for the lovely review. We’re thrilled to hear that everything went smoothly, from the updates to the delivery. The team works hard to make the experience seamless, and it’s wonderful to know it made a difference. We appreciate you choosing Castlery and hope your new pieces are already making your space feel amazing!
I totally recommend Castlery
The online cataloge was easy to shop. The color swatches took a little long to arrive, but we're quite accurate. The tools have helped with selecting rugs sizes, styles and picking coffee tables. Customer service helped me to add white glove service and to return a rug that was the wrong size. That was my mistake. I love the furniture I have received. I would recommend Castley.
3 December 2025
Unprompted review
Reply from Castlery
Hello Carol,
Thank you so much for sharing your experience with us. We're glad to hear that you enjoyed shopping through on our website and that the tools helped you find the right pieces for your space. It’s great to know the colour swatches were useful once they arrived and that our team could assist with adding White Glove service and sorting out the rug return.
We’re thrilled that you love the furniture you’ve received. Feedback like yours makes our day, and we appreciate your recommendation. We look forward to helping you create even more beautiful moments in your home.
I was a little hesitant after reading…
I was a little hesitant after reading reviews, however I had the most amazing experience and the couch came on the early end of the delivery estimation. I could not have had a better experience, and the couch is beautiful. 10/10 would recommend!
9 December 2025
Unprompted review
Reply from Castlery
Hello Caitlin,
Thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that your couch arrived earlier than expected. It’s wonderful to know you’re loving the design and comfort. We’re glad we could turn any initial hesitation into a 10/10 experience. Enjoy your beautiful new couch, and thanks again for choosing Castlery!
PAINFUL mistake and INFLEXIBLE customer service
Gorgeous couch and beautiful on delivery, but after ~50 days I realized it’s excessively firm and caused numbness, back pain, and nerve damage that required therapy. I expected it to break in. It never did. Castlery refused a return past the 30-day window. Now I’m stuck with an expensive couch I can’t sit on. Anyone want a rock-hard couch? I got you!
9 December 2025
Unprompted review
Reply from Castlery
Hello Kiki,
Thank you for sharing your experience with us. We’re truly sorry to hear about the discomfort you’ve been facing, and we understand how upsetting this has been for you. Your wellbeing is important to us, and we appreciate the opportunity to address your concerns.
To help customers choose the right feel, each sofa’s firmness level is clearly outlined on our product page using a one-to-five scale. This is meant to guide different comfort preferences, as individual experiences can vary.
Our return policy allows requests within 30 days from the date of delivery, which is stated in our terms and conditions. As your order falls outside this window, a return is not eligible under the policy. We understand this wasn’t the outcome you were hoping for, and we appreciate your understanding.
We’re glad our representative was able to connect with you to provide clarity on this. If you have any other questions or need further assistance, please feel free to reach out to us at help@castlery.com. We’re here to support you in any way we can.
Reply from Castlery
Hello Jennifer,
Thanks so much for the shout-out. We’re thrilled to hear that you enjoyed the communication throughout your experience. At Castlery, we love keeping things smooth and easy for our customers, and it’s great to know that this came through for you. We appreciate you taking the time to share your feedback and hope you continue to enjoy your pieces.
Great Customer Service
One of the new sofa that was delivered to us had a scratch/tear, so we contacted Castlery via Whatsapp. I was assisted by Eli and Ann and was very pleased with their help and service. They were super prompt in their replies and very helpful in figuring out solution, where they ended up replacing our sofa.
Aside from this, when we visited the store, we were assisted by Assistant Manager Najib. He was superb, as not only was he knowledgeable about the products, but he was also able to ensure we could maximise our discounts and rebates.
It was indeed a pleasure to have visited this store and to be serviced by competent, helpful and nice person. :)
8 November 2025
Unprompted review
Reply from Castlery
Hello LT,
Thank you so much for sharing this lovely review. We’re thrilled to hear that Eli and Ann were able to assist you quickly and help resolve the issue with your sofa. It’s wonderful to know their support made the experience smooth and reassuring for you.
We’re also delighted that Assistant Manager Najib made your store visit such a positive one. His product knowledge and dedication to helping customers get the most value out of their purchase are exactly what we strive for at Castlery.
We’re so glad you had an enjoyable experience from start to finish, and we truly appreciate you taking the time to share it. We look forward to welcoming you back again soon!
Thank you Castlery/Farhana
I reached out to the Instagram about doing a celebrity collab and Farhana got back to me asap. She was very kind and helpful and I really appreciate the whole experience!
1 December 2025
Unprompted review
Reply from Castlery
Hello Tyler,
Thank you so much for sharing this! We’re thrilled to hear that your experience with Farhana and the Castlery team was such a positive one. She’ll be delighted to know her quick and friendly support made an impact.
We appreciate you reaching out about a potential collaboration and we’re excited to explore creative opportunities together. Thanks again for the love and for taking the time to leave this review.
Quick and clean delivery and assembly
Quick and clean delivery and assembly. Love it!
9 December 2025
Unprompted review
Reply from Castlery
Hello Yingning Low,
Thank you for sharing your experience! We’re so glad your Castlery order arrived quickly and was assembled with ease. It’s fantastic to hear you’re loving your new piece, and we hope it becomes a favorite spot in your home for many years to come.
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Avoid this company at all costs!!!
EDIT: NOW THEY ARE SAYING REPLACEMENT WOULD TAKE 16-17 WEEKS. PARTS WERE LEFT DUMPED AND THEY WANT US TO WAIT WITHOUT A BED FOR MONTHS!!!
Avoid this company at all costs. We paid almost $2,000 for a storage bed with White Glove delivery and waited weeks for the scheduled assembly. On the delivery day, their team arrived and immediately informed us the wrong parts were sent and the bed could not be assembled. We had already disposed of our old bed based on the delivery date they provided.
I called customer service while the assembly team was standing in my home confirming the issue, and even after receiving photos showing the incorrect parts, customer service claimed they still “need to investigate” before sending replacements. This is unacceptable when their own team verified the mistake.
Additionally, the pieces arrived dirty, covered in fingerprints, despite paying extra for White Glove service. No explanation was given.
We are now left with no bed, unusable parts, and a company refusing to take responsibility. I regret not checking the reviews here first. I will be sharing this experience across all platforms so others are aware of how this company treats its customers.
8 December 2025
Unprompted review
Reply from Castlery
Hello Gianna,
Thank you for getting back to us and for providing the information we requested. We appreciate your time and patience throughout this process.
We regret to hear about the challenges you’ve experienced with your storage bed and understand how disruptive this situation has been. At Castlery, we aim to provide the best products and service for our customers, and it’s clear this experience has not reflected the standard we strive for.
We want to assure you that your concerns are being taken seriously. Our team is already in touch and reviewing all the details to determine the best possible resolution. We understand how important it is to have this addressed promptly, and we appreciate your understanding as we work through the next steps.
Thank you again for your patience as we work to make this right for you. If there’s anything more you need in the meantime, we’re here to help.
Poor Quality Product - Awful Support
We purchased a large rug for our dining room. it is stained and has a pervasive, unpleasant odour. We have had to move it to a plant room because the smell is making our house uninhabitable.
Contacted the support team via Chat on Website as there is no number to call and no one answers the Whatsapp mesaging system and was promised action and nothing. One to aviod in the UK.
8 December 2025
Unprompted review
Reply from Castlery
Hello Andrew,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the condition of your rug and how the odor has affected the comfort of your home. We understand how important it is for every piece to arrive in great condition, and we appreciate the opportunity to address this with you. At Castlery, we aim to provide the best service and products for our customers, and we regret that this was not the experience you had.
Odor concerns can occasionally occur when humidity affects the item during transit or when a piece hasn’t had enough time to fully air out after production. These smells usually fade within several days in a well ventilated room, though we understand how disruptive it must have felt in your space. Our team is already in touch and working closely with you to resolve this as quickly as possible, and we truly appreciate your patience while we ensure the best outcome for your rug.
Great quality chairs and really well…
Great quality chairs and really well packed when they arrived. Easy delivery
9 December 2025
Unprompted review
Reply from Castlery
Hello Mark,
Thank you for the wonderful review. We’re so glad to hear that your chairs arrived in great shape and that the quality impressed you right out of the box. It’s always our aim at Castlery to make delivery smooth and setup effortless, and we’re happy to know it all came together just right for you. Enjoy your new pieces and thanks for choosing us!
If I could give Castlery zero stars
If I could give Castlery zero stars, I would. This company has absolutely no respect for customers, their time, or their own commitments. I ordered a bed weeks ago, and what followed was a never-ending circus of broken promises, false delivery windows, and total radio silence from customer “support” — if you can even call it that.
Castlery repeatedly scheduled delivery windows and then ignored them, sending drivers at random times and dates that were nowhere near what they confirmed. I lost multiple workdays waiting for deliveries that never showed up — literally sitting in my home for hours on end because they promised they’d arrive. They didn’t. Not once. Not twice. Multiple times.
And when I tried to get help? Nothing. Their customer support is essentially nonexistent. Emails go unanswered, calls go nowhere, and every interaction feels like they’re doing everything possible to avoid taking responsibility for anything.
At this point, I don’t even care if the bed is good — the experience has been such a complete nightmare that I would never buy from this company again. No customer should have to miss work, chase down a delivery team that can’t follow its own schedule, or beg for basic communication.
Save yourself the headache, the stress, and the wasted time. Castlery does not keep their word, does not respect their customers, and does not deliver what they promise. Shop literally anywhere else.
8 December 2025
Unprompted review
Reply from Castlery
Hello Anand,
Thank you for taking the time to share your experience and for bringing this to our attention. We’re truly sorry to hear how stressful and frustrating this has been, and we completely understand your disappointment after going through so much just to receive your order. At Castlery, we aim to provide the best service and products for our customers, and we regret that this was not the experience you had.
Upon reviewing, we were unable to locate the order number and email address provided, and the name and phone number shared do not match the details on record. We want to assure you that our dedicated team will be in touch with you soon and will work toward the best possible resolution. Your satisfaction is incredibly important to us, and we genuinely apologize for any inconvenience you’ve experienced. Please keep an eye out for an email from help@castlery.com. Thank you for your understanding and patience.
Thank you to Castlery Sydney Showroom…
Thank you to Castlery Sydney Showroom provided me with an excellent service from start to finish. They helped me (Sally, I can not thank you enough) in the selection of the furniture best suited for my apartment, by spending 2 hours selected each item and using the floor plans I brought with me to assure me of sizing and spacing.
The follow up service right through to after the delivery was excellent!!
Thank you for your first class assistance :)
7 September 2025
Unprompted review
Reply from Castlery
Hello Tom,
Thank you for sharing such a wonderful review. We’re delighted to hear that your visit to the Castlery Sydney Showroom was such a great experience from start to finish. It’s fantastic that Sally was able to walk through your floor plans, explore options with you, and help you find pieces that fit your apartment perfectly. We’re just as glad to know the support continued smoothly even after delivery. Feedback like yours is incredibly encouraging for anyone planning a visit, and we hope your new pieces make your home feel even more special.
Beautiful piece of furniture
Beautiful piece of furniture. Love that it came mostly assembled-only had to add the legs. It matches our dining set and rest of the aesthetic in the house very well.
8 December 2025
Unprompted review
Reply from Castlery
Hello Janel,
Thank you for sharing your experience. We’re thrilled to hear that your new piece fits so well with your dining set and the rest of your home’s aesthetic. It’s great that assembly was a breeze with just the legs to add. We hope it brings both style and comfort to your space for many gatherings and cozy moments ahead.
Grate customer services
The customer service is excellent. My delivery was on time and of course my chair is FIRE I love it. November 2025.
Joycelyn
20 November 2025
Unprompted review
Reply from Castlery
Hello Joycelyn,
Thank you for sharing your experience. We’re thrilled to hear that your chair arrived on time and that you’re loving it! At Castlery, we aim to make every delivery smooth and every piece something you can truly enjoy. We hope your new chair continues to be a standout in your space and brings you plenty of comfort and style.
Unhappy with terrible customer service.
Received product with defect but was told by customer service thats what happens to leather naturally. There was bumps inside the side of the couch. Only option was to pay to have it return or replaced. Only after I submitted a refund they offered a discount of $100 of a purchase over 1500. customer service is a joke and will never purchase from this company again.
22 November 2025
Unprompted review
Reply from Castlery
Hello Chul,
Thank you for sharing your feedback. We completely understand your frustration and sincerely regret the inconvenience this has caused. At Castlery, we always aim to provide the best quality products and service for our customers, and your experience is very important to us.
Our team had requested more information on your order to investigate further and ensure the best possible resolution. We truly appreciate you bringing this to our attention and hope to work with you to find a solution that meets your expectations and restores your confidence in Castlery.
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