easyJet Reviews 52,316

Website reasonably easy to manage except when I checked after selecting my seat, I found I could not book assistance with the seat number I had chosen so I tried to cancel the seat but could not! So... See more

On a trip to Egypt we had our suitcase broken by the driver of the pick up coach, it was obvious what happened but they did not want to know and were very unhelpful and uncaring. The hotel room was ju... See more

The agent was excellent, considering that I was having a major stress with my injury. He was able to sort my seating issue. It’s a shame about EasyJet though they are fast becoming Ryanair. Their staf... See more

The check in at edinburgh airport is the way forward. Straight onto self service scales and put bags onto the bag drop conveyor belt. Cannot fault any easyjet staff in edinburgh airport. Arrive... See more

Whilst my most recent flight with EasyJet was (very) delayed, I was so impressed with the cabin crew. They communicated well and were understanding of the frustions caused by lengthy delays. They wer... See more

Easyjet provided great support when my flight was cancelled due to bad weather. A replacement flight was speedily found with another another airline and two nights accommodation was provided without a... See more

Support on the website chat was flawless for my query today. I'd made a mistake booking large cabin bags thinking they were the hold luggage and needed to change it. It was quick and easy with the... See more

I called to arrange assistance at airports and on flights for my child who had been injured that day and was flying back to England the next day. Even though they say they need 48 hours notice, it to... See more

Ibrahim was very helpful in fixing my issue related to a typo on my boarding pass when the EasyJet website wasn't behaving, it wasn't allowing me to make the free change that the help doc said was pos... See more

There was two of us with medical conditions and its not always nice to talk about them. I feel there was no compassion in the person who took the call. I have called serval airlines for same service a... See more

Savita on the customer service line was friendly and extremely helpful regarding my query. I needed to know if a refundhad been processed for a cancelled flight. She was fast, efficient and very patie... See more

Phoned to arrange assistance for my son and when I asked if I could take an extra bag on board to carry the pieces of his wheelchair that come off onto the plane I was told no . I asked if I could ge... See more

I made a duplicate booking- I was under duress at the time! I initiated an online chat and asked for an agent. Zakiria helped me to a very successful resolution. She was patient and understood exactl... See more

Flights to Belfast Int & then return journey 4 days later to Birmingham. First class efficiency & customer service on both trips 😁 could not recommend enough. Flights on time and friendly crew. Will... See more

My gf's phone dropped under the seat in the plane. EasyJet personell at the Berlin airport is like "I can't help you, this is an online airline and I'm not connected at all with the personell at the... See more

I rarely fly with EasyJet because I seem to have problems every time. This time they cancelled our return flight, which led to a panic and needing to rebook flight, car park etc. And althoug... See more

Easyjet bot was fab at getting me through the initial stage and then gave me an option to chat with a human being. The human assistant was as efficient. I have provided all the info and they rebooked... See more

I am more than happy with the help that Kay gave me this evening. I had made an error with baggage & was fully expecting that I would not be able to do anything about it, but there was no quibble & I... See more

If you book a return flight be aware that you can only book hold luggage for both flights and not just one way. I needed to take some equipment out to Spain that couldn't go in the cabin and ended up... See more

I was speaking with a lady who was calm, spoke clearly, asked for the information she needed, like my booking reference, and she was very helpful when I explained I would maybe need help going up the... See more

Flight booked for Bristol to Glasgow, unfortunately we missed the flight which cost us an additional £220 . However what we did anticipate was the £48/ case additional charge at the gate!. We spoke... See more

After my terrible experience on my outward Ryanair flight , my return EasyJet flight was extremely well managed, good organised checking in and no problems or delayed flight. Definitely my choice... See more

Our flight was cancelled, and the alternative was 4 days after. The process was quite easy to be managed, however EasyJet just provide one night in a hotel, so I had to pay accommodation for all passe... See more

The lady in special assistance who I spoke to was very helpful and caring. It was good to talk someone understanding ans listening. She ensured I got what I was asking for. This raised my confidence... See more

The agent knew what my query was all about before she engaged. She understood my question well, offered multiple options and then a clear and patient step-by-step guiding process to resolve my issue.... See more

The company rejected the validity of an invoice they have sent me, and rejected my request for a refund due to said invoice. I fail to see how that stands for satisfactory. However, I'd like to point... See more

I would like to sincerely thank SK for the outstanding service during my recent EasyJet journey. SK was patient, polite, and highly knowledgeable, taking the time to gently guide me through every step... See more

Today the lady who dealt with me was so understanding and calmly sorted out my problem. She kept me assured that I was still connected when she put me on hold to check something out. My problem was so... See more

Super friendly, clear information, and quick! I was happy that I could talk to an actual human, cause it was very unclear when I started the chat that I was talking to AI

Customer services professional cheerful and found a solution which now ensures that our trip will go ahead without any stress Many thanks

The majority of the airline crew were most helpful. From booking the flight, arranging transportation, and to boarding the plane. The air hostess crew were very calm and professional, even when pose... See more

I never had any inconvenience traveling with them. Except some delays before the take off, but this i think is not up the company in general.

Great service through a very complicated booking, seamless service delivered by Sibu. Excellent service always from every member of staff at Easyjet! Thank you very much 🌟🌟🌟🌟🌟

Took an hour of battling with ou web site, the Artificial Idiot and an human to find out the address of the web page to get my flight info. To save time next time I'll drive to the nearest airport an... See more

I called the Special Assistance direct contact number, today to confirm some details & seek advice due to a major change in my health needs and mobility. They answered my questions, but from a crazy... See more

The customer advisor looked into my case and went the extra mile to refund me without question. The service i received was 1st Class and I'd recommend being honest and patient

Forgot to add middle name and used the chat service. The agent managed to sort everything. Took about 5 minutes. Customer service that actually works and not stressful at all!

I rang to request special assistance because I have mobility problems. The assistant was really polite and helpful. She respected my wishes and allocated seats that are best for my disability. This... See more

The Customer Service Rep was so amazing. He was able to help me change my dates after they got switched during booking. Thank you, EasyJet, you made my experience great.

Needed to change hold bag for sports equipment, customer service rep did this at no charge unlike Jet2. Great customer service.

Great service and my problem was solved. The easyjet staff member was polite and professional. This was a much better and seamless experience than I had expected...Thank you

Three flights in four days by Easyjet and having touched the two most beautiful airports in west Europe! Thanking you Easyjet and in the meantime all the best.

Very efficient No drama Didn't ask stupid questions about my changing the booking He just got on with it and did what was required

I have made a booking to Mallorca but we can't able to go to. Thank you Ashraf for sorting the Cancellation and Refund my money. He's a star. I really appreciate your help.

Special Assistance Advisor could not have been more helpful. Sorted details about a passenger with some mobility issues and explained clearly what would happen.

Easyjet Cust Services Agent so so helpful - made a mistake on my booking and he fixed it for me and I am so grateful

Excellent company cheap flight and brilliant special assistance. I wouldn't be able to travel with easyjet #grateful

Very helpful advisor, really nice to communicate with. My query was sorted in minutes. I’m so pleased.

The chat text was consice and efficient and the payment was taken easily and securely and with discounted deals.

Khaled was extremely helpful and calmly sorted out my problem. I am very grateful. THANK YOU.