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LegalZoom Reviews 26,303

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness. Consumers appreciate the clear and easy-to-understand explanations provided throughout the service process. People highlight the responsiveness and knowledge of the representatives, noting how they efficiently address concerns and resolve issues. The user experience is frequently described as quick, easy, and cost-effective. Reviewers value the prompt communication and the professional demeanor of the team. Consumers feel supported and well-informed, which reduces stress and inspires confidence in the company. The fast response times and the ability of the staff to provide helpful resources are also highly appreciated.

Based on these reviews

Rated 5 out of 5 stars
Verified

I dissolved my llc 9-17-25 Sent irs letter to deactivate EIN 10-22-25 IRS told me I’d receive a letter back in 30 days not here yet so I called legal zoom to check electronically nothing there... See more

Rated 5 out of 5 stars

Lisa Montoya has been amazing to work with throughout my Business Credit Services process. She’s responsive, knowledgeable, and made everything easy to understand from start to finish. She walked me t... See more

Rated 5 out of 5 stars
Verified

Annilyn was very helpful. Had to do a little digging for a document produced a few years back BUT Annilyn went above and beyond and sent it right over. Pleasant, attentive and punctual!

Rated 5 out of 5 stars
Verified

I was relieved after talking to the support and compliance team member . They took the time to address my concern and also gave me important updates on the status of my Small Business with the repo... See more

Rated 4 out of 5 stars

I really appreciate Deborah stepping in to replace John, who seemed not to care whether the taxes ever got done, and figuring out the issues with my taxes. She was invaluable, full of knowledge, and... See more

Rated 4 out of 5 stars
Verified

I used Legal Zoom to set up my LLC years ago. And recently for an Estate package. They made both very easy to do and for reasonable prices. The Estate package is lacking in some ways but it served m... See more

Rated 5 out of 5 stars
Verified

Just a great experience. Sharlene was knowledgeable. In addition, Sharlene was professional, having high marks for listening and making me feel like I was heard. A real 💯 made me a fan of Legal zoom... See more

Rated 5 out of 5 stars
Verified

I'm not one to write responses for reviews, but am very pleased with all the support and follow-up LZ provides. This has been a seamless experience and definitely consider this a value added purchase... See more

Rated 5 out of 5 stars
Verified

FIRST IWANT TO THANK OUR LORD AND SAVIOR JESUS CHRIST OR LORD GOD, FOR OPENINGBETTER DOORS FOR MY BUSINESS CAREER, AND FUTURE LONG TEARMING GOALS, AND SHORT TERM GOALS, AND I WANT THANK THE LORD... See more

Rated 5 out of 5 stars
Verified

I lost my LLC paperwork and was feeling a bit down, but after talking to Shraddha Sawant, I was immediately uplifted. She found my paperwork from 2015 and reminded me which email address I used...an e... See more

Rated 5 out of 5 stars
Verified

I replied to a question from Legal Zoom regarding my Annual Statement filing. Armani assisted me via chat and quickly resolved the issue that was holding up the filing. He was concise, professional, a... See more

Rated 5 out of 5 stars
Verified

Honestly, I was both concerned about the current standing with my business trademark and how to both address and proceed with my worries. From the minute Hector got on the line, he was professional,... See more

Rated 5 out of 5 stars
Verified

Absolutely a dream person to work with I had I very serious issues she made me feel very calm and attentive to issue on hand with a rapid response. Once again an absolute dream

Rated 5 out of 5 stars
Verified

Legal Zoom has been a great resource to set up my non-profit foundation. It was quick, easy and cost effective. The team communicates quickly and is responsive and professional. Due to the excellent s... See more

Rated 4 out of 5 stars
Verified

The assistants are polite, patient and explain things to the best of their ability. The webiste is not intuitive, is complex and I seem to be calling back everytime I want to make a change when I... See more

Rated 5 out of 5 stars
Verified

Sarah was outstanding! She had my issue resolved in like a minute. I really appreciate all the help LegalZoom has given me. People like Sarah make me feel confident and comfortable handling business... See more

Rated 5 out of 5 stars
Verified

Michelle was helpful and efficient from the start of her customer support. She was also very human and patient in her interaction with me. I was pleasantly surprised in an era where customer service o... See more

Rated 3 out of 5 stars
Verified

I don't appreciate how everyone I talked to has a foreign accent and it's very hard to understand. The Communication is poor. I get a bad feeling talking to the call agents as if they would not be un... See more

Company replied

Rated 5 out of 5 stars
Invited

LegalZoom was very helpful, this my first time starting a business. And I was provided with alot of important info. As well getting everything handle by LegalZoom on their end. I really appreciate it.... See more

Rated 5 out of 5 stars
Verified

I started a small business LLC that won't be making money until 2026. The next day I found out that I'll need to provide my state a report on my activities in 2025 and a $300 fee for reviewing it in... See more

Rated 4 out of 5 stars
Verified

Sometimes businesses don't always do well; either overhead is too high to profit, or the business has no market. I didn't do well, and as a result I had to close the doors. I was able to unsubscribe w... See more

Rated 5 out of 5 stars
Verified

The representative answer the questions I had and was also very personable. She held a "small talk" conversation while waiting to get information for me. It felt more of a human interaction, even th... See more

Rated 5 out of 5 stars

Lisa Montoya was phenomenal at helping me get through the credit and vendor consultation. I look forward to working with her in the future. You guys really have a great representative of your company!... See more

Rated 5 out of 5 stars
Verified

I've taught customer service for many years in the real estate industry, and I was very impressed with Joshua. He listened to my situation and helped me through the process. He is truly an asset to... See more

Rated 5 out of 5 stars
Verified

I used the chat function to ask for help finding a document. Precilla T helped me find my EIN document and took the time to email a copy to me. Chat process was one of the fastest and most responsiv... See more

Rated 5 out of 5 stars
Verified

I had a simple change-of-ownership problem for my LLC that other resources said was very complex. MargieCA Baran walked me through the change in minutes. Perfect.

Rated 5 out of 5 stars
Verified

Sharlene made my experience great! LegalZoom has always been prompt and helpful with their processes. I had not done my part of sending in material when I needed to back in 2023, and when I came back... See more

Rated 5 out of 5 stars
Verified

My experience was excellent. the staff here is very professional. They are careful not to overstep their knowledge when t come to advice and guidance (i love that), which helps reduce mistakes.

Rated 5 out of 5 stars
Verified

Follow up with a phone call immediately. I informed Lea that I was able to access the document and she called me so we could figure it out. She emailed me the document and I was able to access it.

Rated 5 out of 5 stars
Verified

Very efficient, answered all of my questions properly. And, very good professional skills. Knew his job well. Made sure he answered all of my current questions.

Rated 5 out of 5 stars
Verified

The representative was professional and was able to guide and inform me of what I needed to know. He answered my questions and ensured that I understood everything before moving on to the next questi... See more

Rated 5 out of 5 stars
Verified

I have been doing business with you for nearly 25 years and still am. You have proven time and time again that your professional staff gets the job done. I highly recommend your company to many othe... See more

Rated 5 out of 5 stars
Verified

Every time I called legal zoom for assistance with questions RE: finishing my paperwork to finalize my will and other docs, they were very helpful and explained the process in full detail so it was ea... See more

Rated 5 out of 5 stars
Verified

Sarah was prompt and helpful in answering all my questions about operating agreements. She quickly provided the pertinent resources for my situation.

Rated 5 out of 5 stars
Verified

Jenny was personable and relatable and also got my business need taken care of swiftly and helped me immensely!!

Rated 5 out of 5 stars
Invited

Easy to follow and there is an "all other assets" portion that deals with things like farmland, etc.

Rated 5 out of 5 stars
Verified

Vincent was very patient and took the time to answer all my questions thoroughly. This made a confusing process much easier.

Rated 5 out of 5 stars
Verified

Legal Zoom was quick and easy to follow on their website and followed up with a call to make sure I understood my services and business options.

Rated 5 out of 5 stars
Verified

What made my experience great is the education part of forming a PLLC and pros and cons of having it .

Rated 5 out of 5 stars
Verified

Starting a new LLC. Ali walked me through the entire process in less than 10 minutes. Quick, easy and highly professional. Thanks!!

Rated 5 out of 5 stars
Verified

She really took the time to make sure my questions were answered and to be sure I was satisfied. A great representative to be sure.

Rated 5 out of 5 stars
Verified

LegalZoom is amazing because they will work with you and whatever questions you have they will answer politely and truthfully I love that they always keep me updated

Rated 5 out of 5 stars
Verified

It helped me a lot understanding the things I had to do and she has the time to explain it to me and help me understand it, and I appreciated that

Rated 5 out of 5 stars
Verified

The gentleman I spoke with did a great job answered questions took care of the issue with getting my wife onto the account so she can monitor and do things and make changes or whatever couldn’t have b... See more

Rated 5 out of 5 stars
Verified

Precilla gave superior customer service. I reached out to cancel my order, completely due to my own misunderstanding of the purchased services. She artfully executed her duty to the company to try a... See more

Rated 5 out of 5 stars
Verified

I had an outstanding experience with my LegalZoom representative. From start to finish, they made the entire process smooth and stress-free. They were incredibly knowledgeable, answered all my questio... See more

Rated 5 out of 5 stars
Verified

Everyone at legalzoom made everything so easy for me. Parinbaraj saved me a lot of time by emailing the 3 documents I need to open a business checking account. Robert Gadol sent me a link to the Mi... See more

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Company details

  1. Legal Services
  2. Business Administration Service
  3. Business to Business Service
  4. Estate Planning Attorney
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 20+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Perfectly Done!

I was looking for couple documents and she was able to find them and email for me. It was a fantastic experience.

15 December 2025
Rated 1 out of 5 stars

I was auto-renewed for a service that I…

I was auto-renewed for a service that I signed up for when I started my company. We are out of business and have been for three months. I contacted LegalZoom less than 90 minutes after the charge was applied, and I was told that I was outside of the eligibility window. They wasted 30 minutes of my time explaining why they didn't have to refund my money, and they were really sorry that they had no choice but to charge me another $199. They did offer to sell me some additional services, which was really nice icing on the cake. My experience with LegalZoom has been poor from the start, with them delaying my initial paperwork to now, charging me for a service that I cannot use.

15 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

My Legal Zoom representative

My Legal Zoom representative, Ada, was very helpful and thorough with resolving my registration issues. I recommend giving her a raise for her professionalism, candor, and knowledge.

15 December 2025
Rated 5 out of 5 stars
Verified

Great job Ramil

Ramil did an excellent job of restoring access to my account & was able to answer my questions on my LLC status.

4 December 2025

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