Cannot recommend LF enough fantastic is in their name & fantastic is their game. Products, prices, service & shipping is a ten ten & will continue to shop with as I have for many years. Being unwel... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
With new products and brands arriving at LOOKFANTASTIC® daily, sign up to our newsletter to receive the latest information and offers.
If you would like to discuss working in partnership with LOOKFANTASTIC® or supplying your brand to any of it's portfolio of websites please contact us on: partnerships@thehutgroup.com.
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Always a fast and fabulous service from this company. Quality goods, good prices and excellent customer service
Has a great range of brands and good offers on products, website really easy to use and can get notified when wish list products are back in stock or discounted which is super helpful. Also really fast service and quick delivery.
I don't know where to begin but my items got delivered to the wrong address and this seems to be my problem ? I have been to this address and they don't have my parcel so therefore I don't have my make up items. The customer service team have had me jumping through hoops trying to speak to correct person. Right now I feel I'm £100 down 👎 as I'm still waiting for either a refund or the items to be re sent.
The service is always great from lookfantastic, great deals and always find what I am looking for. 😊
Great service by Look Fantastic.
Order arrives within a couple of days
Products are excellent
My only criticism is the courier they use......Evri - need i say more
Easy to find and purchase, arrived on time, perfect condition. Thank you.
Always a great experience to shop with Lookfantastik!
Easy to make an order. Great communication and fast delivery.
Will make an order again soon!
Thank you!
Prompt delivery and great packaging, just a little pricy for the sizing of products
Never used lookfantastic before but very impressed
Happy with customer service when I have needed them before
So easy to order and super fast next day delivery well impressed
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.