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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the items, noting that the materials are excellent, and the products often exceed expectations. People appreciate the wide variety of styles available, making it easy to find the perfect dress for any occasion. The responsive and helpful customer service team also receives frequent positive feedback, with consumers highlighting their quick and efficient support in resolving issues, processing returns, and even offering refunds when appropriate. Consumers frequently mention the fast shipping and easy return process as major advantages. The company's commitment to ethical practices and customer care is also a recurring theme. While opinions on order accuracy vary, the overall sentiment regarding pricing is positive, with many reviewers feeling that the quality justifies the cost. Overall, the company appears to excel in providing quality products and excellent customer support.

Based on these reviews

Rated 4 out of 5 stars
Verified

Love Lulus. Dresses are always so beautiful and shipping was fast. Reason for 4 stars is I do feel like there sizing runs very small and inconsistent and refund processing is a bit slow. But quality p... See more

Company replied

Rated 4 out of 5 stars
Verified

The quality of the dress was fantastic and i appreciated that it was lined underneath. The red/burgundy color was perfect for a fall wedding. The zipper was extremely difficult with the amount of... See more

Rated 4 out of 5 stars
Verified

I bought this dress for a ball in November. It is gorgeous and I really love the stretchy material of it. The only thing I strongly dislike is the zipper. It feels flimsy and unreliable. And despite... See more

Rated 4 out of 5 stars
Invited

Been buying Lulus for years! Great customer service! Great sales! Love that they give you the stats on the models wearing the clothes, so you have an idea of how it would look on you and which... See more

Rated 5 out of 5 stars
Verified

We ordered five different dresses for my daughter, knowing she would only keep one to wear for homecoming. Lulu’s not only shipped the dresses quickly, but also made it super easy to return the four d... See more

Rated 5 out of 5 stars
Verified

I received this item so quickly! I couldn't believe how fast they fulfilled this order. I didn't even choose an expedited delivery, and it still arrived faster than expected. The quality of the dre... See more

Rated 3 out of 5 stars
Verified

I will admit I did not see the information that dresses would only be returned for in store credit. While I do understand this policy I would also like to state it is very hard to order clothing esp d... See more

Rated 3 out of 5 stars
Verified

I liked the colors of the material and the material itself but the sizing was a little funky for me. I’m typically a small or a medium and I ordered 2 mediums. I should have ordered a small but I didn... See more

Rated 5 out of 5 stars
Verified

Incredibly sweet customer service. I had missed by return date by a day due to being sick with COVID after traveling and losing track of time. Cassandra was so incredibly kind and gave me an extra wee... See more

Rated 5 out of 5 stars
Verified

I just feel everything is straight forward- the sizing is relatively transparent- and any fabric that has some give/stretch you have more wiggle room to take a risk. I have now purchased about 5 total... See more

Rated 5 out of 5 stars
Verified

I was in a tight time bind and missed the return date, my wonderful customer service rep allowed an exception while politely letting me know this isn’t something that can be repeated in the future. I... See more

Rated 5 out of 5 stars
Verified

I bought the red dress from Lulus and absolutely loved it! The dress is beautiful, and their customer service was amazing. I had initially ordered a wrong size and chatted with their support team — th... See more

Rated 5 out of 5 stars
Verified

This is where I found my wedding dress! It was beautiful and perfect for the day. I tried several before I found the one. Returns were easy and I was refunded for the ones I didn’t keep quickly. My ex... See more

Rated 5 out of 5 stars
Verified

I was so impressed! Both dresses I ordered arrived super fast and the quality was even better than I expected. I ended up returning one, and the process was amazingly easy — clear updates, quick turna... See more

Rated 5 out of 5 stars
Verified

Good quality, many choices. Ordered 2 styles as not sure which would flatter more. Ordered 2 sizes of those 2 styles as her fit meets 2 of 3 ranges. So that is always a guess and it seems every maker... See more

Rated 5 out of 5 stars
Verified

This dress met every expectation and it looked amazing on!! I felt perfect at my daughters engagement bash. I even had someone spill some wine on me on the dance floor and with a little water it... See more

Rated 5 out of 5 stars
Verified

I ordered two dresses to see which one my daughter liked. She doesnt like trying stuff on at stores due to disabilities. Thank you Lulus for some great options for her and easy returns. We found an af... See more

Rated 5 out of 5 stars
Verified

Love LuLus! The quality, fit, and selection are always great. And the prices are so reasonable! I’ve bought at least 5 special occasion dresses from LuLus and love them all. Highly recommend!

Rated 5 out of 5 stars
Verified

The clutch I ordered was just as pictured. Previous reviewers stated it was larger than a typical clutch—and that’s what I wanted! After the event, I never changed back to my regular purse. I’ve been... See more

Rated 5 out of 5 stars
Verified

This dress is honestly so gorgeous! It arrived very quick, days before I expected it. It fit like a dream! I am 3 month post partum and my chest fluctuates by a minimum of 2-3 cup sizes within 4 hours... See more

Company replied

Rated 3 out of 5 stars
Verified

The dress was gorgeous, got many compliments, but halfway through wearing, my strap snapped right in half and literally exposed my breasts. I was wearing the dress as a bridesmaid in a wedding—had it... See more

Rated 5 out of 5 stars
Verified

We had an issue with the dress the day of the event making it unwearable AND after alterations had been done and the rerun period had expired. Haley, with customer service resolved this issue in a ti... See more

Rated 5 out of 5 stars
Verified

The variety that Lulus has is just astounding. I was looking for a dress for my brother's wedding and I loved how many options I felt I had to choose from, as well as the ability to narrow down my s... See more

Rated 5 out of 5 stars
Verified

I love ordering from Lulus. I get all my formal dresses from here and love the fact that I can return for free which gives me the freedom to try several styles and return for a different size if neede... See more

Rated 5 out of 5 stars
Invited

The dress I ordered did not fit, I received the return shipping label as soon as I requested it. A few days after they received my dress/return my money was refunded! I would buy from them again, my... See more

Rated 5 out of 5 stars
Verified

The sizing is always spot on. The quality is really good, especially for the price. Lastly, the pictures are 100% accurate to what you get. I have received many compliments on every single dress that... See more

Company replied

Rated 5 out of 5 stars
Verified

Lulus was very responsive to my original request to return an item! Additionally, when ordering a second dress we were more than pleased! My daughter wore this dress to Homecoming and to say it was a... See more

Rated 5 out of 5 stars
Verified

The product was like a photo, but it wasn't good for my body's shape. Moreover, I'm satisfied with your customer service for accepting my return after its date.

Rated 5 out of 5 stars
Verified

Loved the easy ordering and return process. It made it a breeze to be able to try on different sizes and return the dresses that did not fit. Will absolutely use them in the future!

Rated 5 out of 5 stars
Verified

The site was easy to navigate and there were numerous choices, which is great. The dress I ordered arrived quickly and appeared exactly as described.

Rated 5 out of 5 stars
Verified

Lulus is always our go-to for shopping formal dresses. They did not disappoint for this years HOCO event. They make easy to shop and return as needed. We found the perfect dress and the night was a su... See more

Rated 5 out of 5 stars
Verified

Dress was exactly as pictured and expected. Arrived quickly and in good condition. Fit well matching the size chart and was good quality.

Rated 5 out of 5 stars
Verified

I have bought several dresses now from Lulus and have never been disappointed. Shipping is fast, ordering is made easy. Everything is well made and fit true to size. 5 🌟 everytime.

Rated 5 out of 5 stars
Verified

Lulus has THE BEST customer service! Also dress material is high quality, great prices— in this day and age, it’s great to have ethical companies who care about their customers.

Company replied

Rated 5 out of 5 stars
Verified

The dress arrived in a timely manner. It looks exactly like I had hoped it would. For the price, I am amazed at how well made it is and how nice the fabric is. I am around a size 8-10 and I ordered a... See more

Rated 5 out of 5 stars
Verified

The dress arrived sooner than expected. The dress is beautiful and elegant. The fit is perfect. Also, great quality. Overall very satisfied with my purchase.

Rated 5 out of 5 stars
Verified

I ordered 3 different dresses. Kept one. The other two were sent back with no issues. Beautiful dress. Can’t wait to see my granddaughter in it on he wedding day.

Rated 5 out of 5 stars
Verified

The shipping was so fast, the dress fit perfect and it absolutely saved me. I ordered this dress 2 weeks before my wedding (I know 🤦‍♀️), but it looked amazing and I am so happy with it. 10/10 would... See more

Company replied

Rated 5 out of 5 stars
Verified

First time ordering from here. Got two different sizes for my daughter. One fit great and returned the other one. Easy to return and didn’t take long to get the refund.

Company replied

Rated 5 out of 5 stars

I normally don't go out of my way to write a review, but my first and only experience ordering from Lulus was so impressive I felt obligated to share my experience. In my opinion, Lulus rates up ther... See more

Rated 5 out of 5 stars
Verified

I've bought several dresses from here. Although the return fee can be annoying, the dresses are nice and arrive on time.

Company replied

Rated 5 out of 5 stars
Verified

I needed 2 dresses for some events that I was attending and Lulus did not disappoint. I received them both on time and they fit perfectly!

Rated 5 out of 5 stars
Verified

Maria C provided exceptional service when I had trouble with a return. She was extremely quick to respond to my inquiry and resolved my issue immediately.

Rated 5 out of 5 stars
Verified

The dresses are beautiful and the quality is excellent! The return policy is simple and fair and there are so many choices . Definitely my first go to!

Rated 5 out of 5 stars
Invited

Love lulu dresses, returns are easy, alterations are easy… highly encourage shopping lulu for your dress needs!

Company replied

Rated 5 out of 5 stars
Verified

I wore this dress to my husband’s cousins wedding. The skirt part is flowy so I did not have to wear spanks. It was very comfortable for a formal style dress. Highly recommend.

Rated 5 out of 5 stars
Verified

These pajamas were perfect! They were purchased to wear as the MOB the morning of the wedding while getting ready. Classy and cute!

Rated 5 out of 5 stars
Verified

I wanted a classic and elegant dress for my civil wedding. I had tried on several dresses, but they were all very expensive and honestly, none of them truly convinced me—until I saw this one. I orde... See more

Rated 5 out of 5 stars
Verified

I’ve been shopping at Lulu’s since 2017 and have nothing but good things to say. From the adorable dresses, jewelry & shoes, to the accurate sizing and seamless ordering process which arrives quickly.... See more

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Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Over 60 women can dress sexy also

The two tops were perfect and sexy. As always I enjoy ordering from your company. I am 66 years of age, totally workout and wear a size 6. Everytime I wear a dress from Lulu,
Women and men stop me to tell
Me how amazing I
Look.
Maybe you should add some older women in your catalog to represent your clothes. Thank u.

9 September 2025
Rated 5 out of 5 stars
Verified

Great

Great quality, beautiful options and great costumer service

14 October 2025
Rated 5 out of 5 stars
Verified

Perfect HoCo dress

Gorgeous dress. Just the perfect shade of navy. My daughter loved the pockets. Material was thick and not too shiny. Looked more expensive than it was. Arrived early.

15 October 2025
Rated 4 out of 5 stars
Verified

Too big/long but beautiful

Using the sizing chart and measurements, I ordered a small and still beet to have it altered a good bit to fit. I’m 5’6” and will be wearing 4” heels and still need to have it hemmed as well. But the dress itself is gorgeous and I can’t wait to wear! Just thought it was too big and too long.

12 October 2025
Rated 5 out of 5 stars
Verified

Gorgeous dress

This dress arrived quickly and is very pretty. Wore to a friend’s wedding and received many compliments. I am 5’6” and with a decent heel I didn’t need to hem the dress at all.

12 October 2025
Rated 5 out of 5 stars
Verified

The dress is amazing

The dress is amazing. True to size and reasonable pricing while being very good quality. I requested an expedited service and LuLus delivered flawlessly.

15 October 2025
Rated 1 out of 5 stars
Verified

Dress broke an hour into wearing, while I was sitting still

I bought this dress for a wedding. The very first time I wore it, about an hour into the evening, the elastic in one of the sleeves snapped, leaving me sitting in my seat all night trying to hide my broken dress. There is no way to fix it. Sad because it was a very pretty dress and I received several compliments prior to it breaking.

15 October 2025

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