PetTracer Reviews 343

I moved from Hong Kong to U.K. with my 3 cats in 2022. They were have always been house cats before the migrants since it's the law over there, they have never seen a car or a road. Lifestyle is 180 degree different in U.K. as most cats know the area more than humans do and they all have their daily agenda.

I live with my relatives here where they always leaving their door open, trying to keep my 3 indoors was an immediate challenge and I know I owe them that freedom. I spent a week looking for options to be able to keep track with their whereabouts and I found a YouTube video that someone did a detail comparison of pet trackers, there were totally 10 brands.

Right away I loved the look of Pettracer, not chunky and I shapes like a collar, even better, it's quality and functionality is miles ahead than the rest. I went straight to their website and got one for each of my cats. £200+/year is not cheap but it is totally worthed, more worthed than getting pet insurance, trust me.

My cats never had to wear any collars, so in the beginning, they were scratching and trying to get it out a lot. All 3 of them got bald spots around the neck in the first month of wearing. I had to take a break and only put them on whenever I let them out and that did the trick. Besides my Bengal was still found it irritable till the end, really scratched and constantly rolled around trying to get rid of it. But he was the one who really needed it the most cause he got lost and didn't know how to come home for days.with all the bearings, his collar is still working perfectly, really well made.

I take them on road trips in the campervan with me and I had the station setup connected with my mobile phone hotspot. It is a great piece of mind, knowing where they are, and sometimes, it is scary to know where they have gone. I find Pettracer not only being able to keep track of them, it also helps me build trust and confidence with my cats, remember they are highly intelligent beings and sometimes over worrying is unnecessary.

The GPS location is approximately within 10m, and the station is the bomb, it is always spot on.

Customer service is superb, I always get a reply within hours, and always very helpful, informative and caring. The reason I said that is because my Bengal just passed away suddenly last week, I emailed Pettracer and told them about my loss and requested them to cancel his subscription. Instead, they are being so caring and thoughtful, they have forward the Bengal's subscription as an extension to my other cat. Now I am extra year free subscription. I am very thankful of their thoughtfulness and great service.

You are in good hands with Pettracer. Highly recommended.

Always a good service, always ready to help

This has been a bad experience from the start. Box arrived with no straps. Then, no matter what, it just didn't come online. I reset everything and tried again, but to no avail. All in all very disappointing. I have requested a return for refund.

I've had Petracer for four years, after three episodes where a long absence had us out in bitter weather looking for the cat. I would not be without it. The GPS tells me her territory, and her routes. I can see where she has been, whereabouts she is. And the radio signal makes it easy to pinpoint cat and collar (if lost), within a few centimetres. I can check on her wherever I am! So reassuring.

We're delighted with PetTracer. It's so reassuring to be able to allow Rafael out and still be able to track where he is on your phone. The GPS gives you a good idea of his location and lets you learn his pattern of movement during the day. The radio feature has allowed me to meet my cat in the dark in an alleyway exactly where the tracker said he was. Catching him was another matter :-) The collar is light discreet and Rafe accepted it straight away. James provides excellent support while you learn how it all works - he responds very quickly, thoroughly and methodically. I needed and appreciated this support. There is a learning curve while you get used to the tracker. Just have a little patience at the start. Like everything, the technology probably has a little further to go. Still we are so much better off than we were before and I wouldn't hesitate to recommend PetTracer. It's made a real difference! Money well spent.

We love how light it is, the only drawback is, occasionally the GPS location bounces around and shows are cat much further away than his actual location,

Both me and my husband can regularly check on the location of our stubborn British Shorthair who chose his destiny to be outdoors and this collar gives us the peace of mind as to where he is especially living close by to train tracks.

The light on the collar could be better, and we could really do with sound too but it works great in winter to locate him as he hates the flashing light being on and legs it home to get inside so we remove his collar 😅

Great deal with the Black Friday deal getting extra months FREE 😍 and shout out to Anna for being quick to ensure this was added to our account having realised it wasn’t automatically applied

This is a well designed product. Cats do not mind wearing them either.
Excellent customer service too.

Great! Knowing I can see where my cats are. The light on the collar is a great addition. Bought this as we moved house and my cats were not used to freedom. The area we moved to is safe for them but being able to see what they are up to gives us peace of mind.

I ordered the PetTracer cat collar after our cat went missing — we only found him because someone posted on a lost-pet site saying he’d been seen about four blocks from our house. After that close call, the collar has been invaluable: it shows Charlie usually doesn’t wander far and lets us locate him quickly when needed, which gives us real peace of mind. When I had a setup issue, customer service responded promptly and resolved it, and Mirco from support was especially helpful — walking me through the setup and following up to make sure everything stayed connected. Overall, great product and excellent customer service — highly recommended for anyone with a roaming pet.

Very pleased!!

found the collar within 10 minutes after my cat removed it and on another occassion my cat dissapeared for 2 days and i tracked him down not too far away--

No doubt this is the best system and my 2 cats find it comfortable to wear- since they are light weight--
- excellent post support too

These are fantastic products that bring us a lot of peace of mind with our cats. We have also found the customer service to be excellent. The team are very responsive and have helped us with whatever we need. Thoroughly recommended.

The pettracer collars may not be perfect but they are currently the best on the market in my opinion and I've been running three of them for the past five years.
Part of what makes them so good is the truly excellent service that comes with them. I have had collar failures and losses but the team have answered my technical queries with great skill and promptness. And, possibly even more importantly, when something needs fixing or replacing they act quickly and decisively, the two year warranty is never quibbled over and a replacement collar is in the post sometimes within hours of the request.
Great product backed with excellent customer service.

I have had my PetTracer for a couple of months and it is brilliant. The collar’s light and does not bother my cat at all. Love that I can track him when I’m at work and see his favourite spots ;-)

I didn't use the collar but my experience of their customer service/support was great; prompt responses, very kind and helpful, and all quickly solved with no hassle.

Amazing device
petTracer has been amazing for us. We live near a main road and I used to panic every time our cat didn’t come home in the evenings. Now I just check the map and see he’s safe in a neighbour’s garden.

I have been using petTracer for nearly 5 years now ! (After Jasper went missing for 3weeks !) it’s peace of mind knowing where he is & very accurate too ! Light weight & it’s seems like it comfortable for him !
Customer Service is exceptional!
Wouldn’t hesitate to recommend this collar & company xxxxx

Brilliant customer service. Even sorted a new router problem on a Sunday. Thank you Pet Tracer.

We have three cats and bought three collars. Two cats lost their collars within the first month. We spent hours walking around with the mobile radio station, turning on the collars sound, listening and looking for the collars. The LIVE GPS positions kept jumping around even though the collars were not moving. There is no contact number to ring for help. Product is a complete waste of time. Don't waste money on it.

We brought a collar for our cat after our other cat went missing and sadly never returned. I did my research and brought the petTracer as I liked the idea of having the added security of having 2 different ways of tracking him if missing. The customer service has always been great and response really quick and the collar itself- brilliant. He came home without the collar last night and I had accidentally left the collar on fast mode so it had drained the battery really quickly. I emailed customer service this morning who informed me there was still a little bit of battery left, and to go to the last GPS signal but also gave me instructions of how to use the base as a radio tracker. (Thanks James!) This was slightly tricky as reception in the village I live in is pretty poor but luckily the tracker was exactly where the GPS signal said it was! The cost is higher than other trackers however in my opinion it is worth every penny.