Sofa Club Reviews 15,492

By far the easiest sofa shopping experience. 🛋️😊👍 We visited the Liverpool showroom Thursday night, decided on our sofa, ordered and paid for it, and we took delivery Friday at 10 am. 🚚📦⏱️ The de... See more

Very helpful when ordering, gave them the measurements of my room and what I would like and they helped me design what I was looking for. They also kept the sofa until I was ready for delivery. On del... See more

I was unsure which sofa to purchase so contacted the Sofa Club team by WhatsApp. They supported me with questions, colour choice and I found my perfect sofa - the 3 seater Berkeley and foot stool in... See more

From start to finish, my warranty claim with Sofa Club was amazing. We had a slight creak whenever we sat on the sofa that was more annoying than anything else. I was contacted well within the 48 hour... See more

Great communication on when it was coming. Maybe get some happier delivery men 2 of them didn’t speak grunted found them quite rude customer service they need to go get some training on even saying a... See more

The customer service and delivery has been brilliant since the moment we signed up. The corner sofa got delivered and I couldn’t have been happier. It was comfy, the measurements were perfect and i... See more

Daughter moved to her new house and got a suite from here. We went to visit and the wife’s head nearly fell off so now I’ve decorated the front room, had new doors n windows, LVT flooring throughout... See more

So easy! Amazing custom service when we had to change address. Delivery was the easiest thing ever and assembled. Took no more than 5 mins! Will definitely be ordering our chair from here when we ge... See more

I’d had an awful experience with another sofa company who kept pushing my sofa back months and months and I’d been waiting for almost 4 months when I went to sofa club. Anthony at the metro centre cou... See more

I bought my sofa In September 2025 from the showroom in Hertford where I was looked after by Karen who was really helpful, friendly and not at all pushy. The sofa arrived and the delivery guys we... See more

Couldn't be happier with the quickness of delivery and the product. We opted for a smaller order to begin with to see the quality of the products before diving in for a larger purchase as we dont live... See more

Wow, what can I say. Amazing sofa can’t believe how good the quality is for the price. Honestly better than I expected if you’re thinking about it but worried DONT BE. Super fast delivery, very friend... See more

From visiting the Hertford Showroom through to delivery, the experience was great. Staff were attentive and not pushy with sales, and didn’t mind even when we changed our mind last minute on whic... See more

Fast delivery, sofa is comfortable and matches my living room perfectly. The only thing that lets it down is the cushions slide forwards a little so often have to be rearranged. A little Velcro would... See more

Although I didn't keep the sofa. My experience was seamless. From the first phone with the Sales person who explained the different sofa ranges to the sofa being delivered. Very quick delivery! Un... See more

I purchased the Chelsea Left Hand Corner and the 2 Seater Chelsea and they are amazing so comfy and stylish! I’d had my eye on the Chelsea range for a while and I’m so glad I went for it. What re... See more

I purposely waited over two years after receiving my sofa to make sure my review was accurate as I’d read online that the sofa might not hold it’s shape long term. This is by far the best purchas... See more

Great company, really helpful when choosing my sofa. Very friendly service. Chose my own delivery date which i found really good, and when I had to push back a day there was not a problem. On day of... See more

Elaine was really helpful and answered all our questions we had. Elaine made us feel welcome with excellent customer service and made time for us so we were not rushed or pressured into buying our dre... See more

Chose, ordered and delivered 2 days later. Exceptional quality and great price. Delivery process great and helpful guys turned up on time and installed with ease. Thank you

Kept upto date with delivery tracker , ordered Sunday , delivered 4 days later . The 2 delivery guys were very good , unpacked , installed no fuss , took old suite and all rubbish away , very happy .

Absolutely amazing, delivery was faultless, arrived, unpacked and put into place all within 10minutes and packing all taken away. Couldn’t have been more happy with the service.

Great service. Really quick if in stock. Ordered and was able to get delivery the following day! Delivery guys were great. I paid the extra (not cheap) to get the old furniture removed and the assembl... See more

The 2 lads were unable to get the 2 boxes through the front door but we asked them to take the couch’s out of the packaging and they done it and it came in nicely. A massive 10/10 for customer service... See more

We ordered our sofa online on Thursday night and they were delivered on Sunday afternoon. Everything from start to finish with sofa club was professional and stress free! The delivery drivers were fri... See more

The delivery time was brilliant. We had the delivery with in 2 days 100% better than the high Street store as time was off the essence .Delivery turned up a little early which meant a quick dash to pr... See more

So, a story of two sofas (The two halves of a sofa set delivered were different models). Sofa Clubs customer services are brilliant, no messing around, positive and prompt attention from Michelle to r... See more

Lady was lovely who ordered for us! 1st delivery attempt failed couldn’t fit through the door as didn’t know the arm of sofa come off so re-arranged delivery for next day really pleased with the deliv... See more

Mark was extremely helpful from start to finish, even replying to messages on his day off! He has gone above and beyond his job role and we are very grateful for all of his help. I would highly recomm... See more

Amazing staff both in the showroom in Liverpool and also the delivery men! Would 100% recommend the sofa is gorgeous too! Alana has been great help can’t recommend them enough. The delivery men made s... See more

Very good sofa! We’ve been looking for long for a sofa that’s good looking, comfortable and affordable. The sofa is exactly as described on the website which is great. It was placed in the living... See more

I bought a sofa from the outlet and was offered to take the cushions home with me till I pick up my sofas but didn’t realise I had left one cushion back at the store and Hannah A was so great and help... See more

I had amazing time at Sofa Club my intension was to try out some sofas but I ended up choosing and buying my Sofa the same day. The sales assistant was very helpful in detailing everything about my So... See more

Overall a really quick and easy process from viewing, buying and delivery. Couldn’t have asked for a more convenient sofa delivery! Will be recommending to family and friends :)

Delivery was seamless, sofa delivered in 4 days and the delivery men sorted everything out for you. The sofa is perfect, so comfortable and amazing quality. Would highly recommend!!

I went over to the Liverpool branch to take a look first at one I had seen online. The salesperson was not pushy and suggested a slightly better model for not much more money. Went home to have a thi... See more

Top service from store to delivery ! can’t fault staff at store or the amazing gentleman who delivered and put it in situe carefully & perfectly ! A pleasure at every point . Thank you

order at 7am on the Wednesday delivered by 11am on the Thursday, the delivery team were amaxing and carried up stairs and set up (even took their shoes off), it looks great - really good value for mon... See more

Really impressed with our new sofa. Everything was really easy. Delivery day, they rang to confirm they were on their way. Delivery turned up when they said it would, delivery people very nice and eff... See more

We came to the showroom in Hertford. The sofas are well displayed with lots of choices. The staff were very helpful, especially Karen who help us with sizing and prices

I couldn’t be happier with the customer service from Sofa Club!! Purchasing the sofa set was seamless, delivery was impeccable and the sofas themselves are an amazing quality !!! Very happy with my de... See more

Absolutely perfect . Looked everywhere- but deliveries was like 12 weeks . Not at Sofa Club - next day delivery . Perfect exactly what I wanted 10/10

Sofas are lovely so comfy, delivery was great they opened and sorted it all out and took away the rubbish!

Quick delivery, great sofa! The delivery guys were absolutely brilliant…great banter and made sure we were happy with everything before they left.

We were served by Karen and she was great! Very knowledgable and friendly. Really took the time to help us and made our sofa shopping experience so good! We look forward to receiving our sofa!

⭐️⭐️⭐️⭐️⭐️ Exceptional Service and a Truly Wonderful Experience I cannot praise Sofa Club highly enough for the outstanding service I received. I was in quite a panic, needing a sofa at ver... See more

Elaine liverpool helped us out! Amazing service and sorted it all for us in store including delivery! very polite and accomodating

Sofa lovely and comfortable and love the style. Great value for money and customer service second to none.