Vintage Cash Cow Avaliações 24.452

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Slow start but better finish. Initially ordered labels for posting. (Never received) After 2 months and several emails, I managed to have my box collected from the house. Once box received at Vintage... Ver mais

Avaliado com 5 de um total de 5 estrelas

Polite, friendly helpful staff. Very considerate and responsive, giving clear instructions and helpful tips. Packing up and posting the parcel couldn’t have been easier and has spurred me on to pr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Vintage cash cow was a great opportunity to gather my unwanted stuff that was just laying around the house. I was impressed with how quickly the service was from start to finish, and the communication... Ver mais

Avaliado com 5 de um total de 5 estrelas

After putting my initial review on Trustpilot the Company got in touch promptly. I spoke with a lady today who pointed out that they had misread my bank account number- instead of a 3 they had used a... Ver mais

Nós verificamos as avaliações


Detalhes da empresa

  1. Comércio online

Sobre Vintage Cash Cow

Escrito pela empresa

- We buy your old items all in one go

- FREE & insured postage and returns

- No-obligation offer in 7 working days

- Super quick and easy

We're on a mission to pay you a fair price for your unloved antiques, vintage items and collectables. Start by requesting a free postage pack, and we'll send you a handy brochure and some free postage labels.

Upon receiving your box, our antique experts will review your items and send you a fair, no-obligation offer within three to five working days. Then, you can accept your offer and enjoy instant money in the bank, or we'll return your items for free. It couldn't be easier. Are you ready to spend your money on the things that matter, like a new experience, family day out, or flights for a holiday?

Fancy some free advice to boost your payout? Our customer service team is just a phone call away; dial 0800 246 1111, Monday - Friday, 9 am - 6 pm.

Free returns!

Not 100% happy with our offer?

We will send back your items for free!

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

24 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 semana


Avaliado com 1 de um total de 5 estrelas

Sent a lovely Gucci bag

Sent a lovely Gucci bag, Omega watch and some pearls and offered £24. An absolute joke! Would never use again.

15 de outubro de 2025
Avaliação não solicitada
logotipo da Vintage Cash Cow

Resposta de Vintage Cash Cow

Dear Janet

Thank you for your feedback, Janet. We are sorry to hear that you were disappointed with the offer for your items.

We completely understand that the offer of £24 was much lower than you expected, especially for well-known brands. At Vintage Cashcow, our valuations are based on the current market value of the materials and components, rather than the retail or designer brand value. This means we assess items for their weight, purity, and condition of materials like metals, leather, and gemstones.

We know this can be surprising, and there is never any obligation to accept an offer. We are grateful for the opportunity to assess your lovely pieces and we will ensure they are returned to you promptly and safely at no cost

Kind Regards
Nathan

Avaliado com 1 de um total de 5 estrelas

I was unhappy with VCC

I was happy with VCC, it was simple & seemed efficient until I had a problem with my cheque. They have not responded to my emails & do not answer the phone. Caused me a lot of anxiety & wouldn't trust again

15 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very alarming!

Very alarming!!
I sent off my items three weeks ago and they acknowledged receipt. Since then I have heard nothing and no one ever gets back to you. Fobbed off every time I call. No one cares. Please don’t waste your time. Look elsewhere to sell your items

15 de outubro de 2025
Avaliação não solicitada
logotipo da Vintage Cash Cow

Resposta de Vintage Cash Cow

Dear Rebecca,

Thank you for bringing this to our attention. We sincerely apologise for the unacceptable delay and lack of communication regarding your items. We understand your frustration completely.

Please be assured that this matter has been personally escalated and is now being urgently investigated by our dedicated complaints team. They are actively working to locate your items and determine exactly what has caused this delay.

You will receive a direct update from them shortly to resolve this. We deeply appreciate your patience as we work to put this right for you.

Kind Regards
Nathan

Avaliado com 3 de um total de 5 estrelas
Verificada

I was pleased with the price offer but…… I…

I was pleased with the price offer I received. However I emailed twice with queries and despite receiving automatic acknowledgement replies saying I would get an answer in 2 days I have never received replies despite checking junk box too. They were happy to bombard me with emails reminding me to send my items but not happy to respond to queries. I did not find this helpful and necessitated a lot of extra work on my behalf trying to locate answers. It did not inspire confidence in the company which is sad when their actual response to the box of things was fast and payment immediate. Please provide a better response

1 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Don't do what they say

Contacted them a while ago and they arranged a telephone appointment to discuss what they do and what they will accept etc. Had multiple emails on the run up to the telephone appointment including yesterday to remind me. Unfortunately they failed to ring during the appointed hour slot. Just got an email and saw a missed call 2 hours late. Phoned back and you get an ai bot. Probably the worst service I have had from a company that want my business. If this is how they treat customers before they do business then I would hate to see how they treat customers afterwards. I would advise to steer clear.

15 de outubro de 2025
Avaliação não solicitada
logotipo da Vintage Cash Cow

Resposta de Vintage Cash Cow

Dear Phillip,

Please accept our sincerest apologies for missing your scheduled call. This was due to an unforeseen internal issue that temporarily took our team away from the phones, and we deeply regret the inconvenience and frustration this has caused.

Thank you for your feedback, and we extend our best wishes to you.

Kind Regards
Nathan

Avaliado com 5 de um total de 5 estrelas

Wow! Great company to deal with

Wow! What a great company to deal with, the process is easy, they send prepaid postage labels, communication all the way through the process was great and our offer was amazing, for old stuff just stuck in cupboard I was very happy with our offer and the money was in our bank the same day

15 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas
Verificada

First time using this service

First time using this service, very easy to navigate, good communication from the company at all times.
Very pleased with the offer made, payment was very quick.
Will use again highly recommended.

12 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas
Verificada

I have been very happy with Vintage Cash Cow

I have used Vintage Cash Cow several times, as I have just lost my wife and I needed to tidy up the house. I had collected an assortment of items over the years and Vintage Cash Cow made it very easy to re-home items l had no use for any more. I was very surprised to find how much I was offered for everything.
Thank you Vintage Cash Cow for your help,
Peter

2 de outubro de 2025

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