TUI Avaliações 166.594

Resposta de TUI

Há 6 minutos

Hi Colin,

Thank you for leaving your review! It’s great to hear that you found the information easy to follow and clear. Making the booking process straightforward and stress-free is exactly what we aim for 😊

Thanks again for sharing your thoughts, and we hope your upcoming holiday with us is fantastic!

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 39 minutos

Hi Joyce,

Thank you for sharing your review and for your continued trust in us! It’s lovely to hear that you’ve always chosen TUI and felt welcomed and looked after by our team. Knowing our service makes your holiday planning a positive experience means a lot to us 💙

Thanks again for taking the time to leave your thoughts, and we hope your next TUI holiday is just as enjoyable!

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 1 hora

Hi Mike,

Thank you for leaving your review. We’re sorry for any upset caused by the pricing you experienced.

Hotels and resorts often charge per room rather than per person, so we appreciate that holiday prices can sometimes feel frustrating for solo travellers. We completely understand your point about not taking up two places or consuming double the food, and we really do appreciate the extra costs that solo travellers can face.

Where possible, we try to offer solo traveller discounts to help, and you can find our current offers: https://www.tui.co.uk/discount-codes

Thanks again for sharing your thoughts, and we hope to help make your next holiday with us as smooth and enjoyable as possible.

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 1 hora

Hi Mark,

Thank you for leaving your review - we really appreciate your feedback.

It’s great to hear that the booking process was simple and suited your schedule, although I'm sorry to hear of your disappointment with the seat pricing; we know it can be a consideration when planning your trip, and we'll be sure to pass on your comments.

Thanks again for sharing your thoughts, and we hope you have a fantastic holiday with us 😊

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 1 hora

Hi Celia,

Thank you for taking the time to share your experience! I’m glad to hear that our team were able to listen and provide support as you prepared to travel alone. Feeling comfortable and confident before your trip is so important, and it’s great that you felt looked after 😊

Thanks again for leaving your review, and we hope your upcoming holiday is a wonderful and enjoyable experience!

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 1 hora

Hi Peter,

Thanks so much for sharing your experience! It’s fantastic to hear that your trip to Sousse lived up to your expectations and that you enjoyed the flights, hotel, and service. Knowing the staff, food, and drink all helped make your holiday enjoyable is brilliant to hear 😁

Thanks again for sharing your thoughts, and we hope your next TUI holiday is just as relaxing and enjoyable!

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Atualizado há 1 hora

Hi Bryan,

Thank you for taking the time to tell us about your experience.

It’s wonderful to hear that the recommendation from our team led to a destination that continues to feel like home. We’re so happy that the quieter holiday you were looking for turned out to be such a perfect match!

We wish you a fantastic trip when you visit to celebrate the New Year 😊

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 1 hora

Hi Maurice,

Thank you for sharing, we really appreciate your feedback.

It’s great to hear the team provided friendly service, and that Amy supported you so thoroughly with your booking and insurance 😊

We’ll be sure to pass on your kind words!

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 1 hora

Hi Andrew,

Thank you for taking the time to leave us a review.

I’m really pleased to hear you’re happy with the service you received. Your feedback means a lot to us, and it’s great to know we were able to exceed your expectations!

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Atualizado há 1 hora

Hi there,

Thank you for sharing your experience with us.

It’s wonderful to hear that the team at the Sensatori Coral Sea were supportive during your stay and that the entertainment met such a high standard!

We're glad to know you had such a lovely time 😊

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Atualizado há 1 hora

Hi Mr Vaughan,

Thanks so much for your kind words! It’s wonderful to hear that our Assisted Travel service provides the support you need. Knowing our team can make the process smoother and more comfortable means a lot to us 💙

Thanks again for sharing your experience, and we hope to help make your next holiday just as easy and enjoyable!

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Atualizado há 1 horas

Hi Luke,

Thanks so much for sharing your experience! It’s fantastic to hear that Sam was able to craft a holiday that suited your destination, preferences and budget perfectly. Knowing our team can help make the planning process smooth and tailored to you is always great to hear 😁

Thanks again for leaving your review, and we hope your holiday is absolutely wonderful!

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 2 horas

Hi Paul,

Thank you for taking the time to share your feedback.

We’re really pleased to hear that visiting the store made everything easier and that the team were able to assist with your booking amendments!

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 2 horas

Hi Glynn,

Thank you for taking the time to leave us a review.

It’s great to know the website was straightforward for you to navigate!

We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible 😊

If there is anything you feel that we can do to improve our service going forward, please let us know.

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 2 horas

Hi John,

Thank you for taking the time to leave us a review.

We're happy to hear the flights were arranged smoothly and without any hassle!

If there is anything you feel that we can do to improve our service going forward, please let us know.

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Atualizado há 3 horas

Hi Gavin,

Thank you for taking the time to share your lovely feedback!

We're happy to hear you felt welcomed, supported, and guided with patience throughout your visit 😊

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us ✈️

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 3 horas

Hi Johnathan,

Thanks so much for sharing your experience with us! It sounds like your Majorca getaway was exactly what you were hoping for, and it’s great to hear how much you enjoyed TUI BLUE Sensatori Biomar. From the team on site to the food, drinks and hotel itself, it’s lovely knowing everything came together to give you such a relaxed and memorable break. I’m also really pleased the TUI team were able to help whenever you needed anything 😁

Thanks again for taking the time to leave your review. We hope we’ll be arranging another amazing holiday for you before too long!

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 4 horas

Hi there,

Hi there, thanks for taking the time toshare your thoughts and for your continued trust in us - it really means a lot 💙

It’s brilliant to hear you’ve been travelling with us from the very beginning. Knowing you’ve stuck with us for so many years really does make our day, and we’re glad we’ve been part of so many of your holidays 😁

Thanks again for your loyalty and for sharing your thoughts. We hope your next trip with us is just as enjoyable!

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 4 horas

Hi Charmaine,

Thanks so much for taking a moment to share this! I’m really glad to hear how well Lisa looks after you in our Swindon store. It sounds like she always goes the extra mile to find options that suit what you’re looking for, and it’s great to know her support keeps you coming back to us. I’ll make sure your kind words are passed on to her 🥰

Thanks again for choosing to book your holidays with us - we really do appreciate it 💙

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Resposta de TUI

Há 5 horas

Hi there,

Thank you for taking the time to share your experience.

I’m so glad to hear that you found it easy to book with us. We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible!

We’d like to thank you for choosing TUI and we can’t wait to take you away for your next trip ✈️

Kind regards and many thanks,
Aimee
Customer Service Advisor

TUI GROUP
TUI UK & Ireland