Our flight was 3 hours delayed but our transfer still went smoothly. The driver kindly gave us each a bottle of water which was much appreciated. The car was clean and the transfer was good value for... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Information provided by various external sources
Airports Taxi Transfers offers Comfortable, Relivable and Low Cost service by Taxi, Shuttle, Van, Minibus and Bus.
Contact info
United Kingdom
- info@airportstaxitransfers.com
- airportstaxitransfers.com
Hasn’t replied to negative reviews
Driver didnt show up
Driver didnt show up. At first they messge arriving 20minutes late, then trying to call no one is answering. In the end, driver didnt arrive and their excuse he had a car accident. Waited for 1hr.
No taxi or answering calls
Arrived at Antalya airport and went to desk 50 as per the email confirmation, nobody there. Looked at all the names on all the taxi providers, not on any. Called the 2 turkish contacts on our booking confirmation, no answer, messaged on WhatsApp, no reply (not even read). Called the company UK emergency number for help (which cost another £7) to be told by an answerphone that its closed. We had to beg the TUI rep to let us get on a coach to our hotel as we had cancelled the transfer with them as we had booked a taxi with this lot, thankfully they let us on as they could see my Mrs was in a state of panic. My main worry now is that I doubt we will be collected for our return flight and we have paid for the airport lounge at antalya on the basis we would be getting this transfer. Sent in a complaint for a refund, very unhappy and angry!!!
Bunch of crooks
Bunch of crooks. Can I give it no stars? Booked a car to pick me up at 5.15am in the morning. The driver didn't show up despite chasing the controller who kept telling me not to worry and that the car was on the way. Luckily a black cab went past at 5.45am and I flagged it down. I would have missed my flight otherwise. I was promised a refund and now over a month later and numerous Whatsapp's promising to refund me immediately, I still have not received my money.
SCAM
SCAM! DON'T BOOK! The "Desk 50" in Antalya where they sent me was a cellphone company! The "emergency numbers" provided were all turned off. WhatsApp also didn't work. I ended up paying another transfer unfortunately. Never again!!!
I booked 2 trips with this company
I booked 2 trips with this company. The first leg I was going to Gatwick airport. The driver was 45 min late and had no idea where he wA going. Thank goodness I had a buffer planned but still very very stressful. The last leg I arrived in Luton airport at 23:30pm and the driver had no place to pick up and asked me to walk 10min in the dark to a hotel next door. Not happening becuase 1) single girl in an unknown city and 2) I had luggage etc. I do have to say the second driver was good, he managed to come into the airport and walk me back to his car. He knew where he was going and was apologetic. The company itself was good at communicating via what’s app/texting. So you have to be tech savvy. Just waiting on reply from the company itself to see how they will deal with this complaint. Would not recommend this company. Pay a little extra and/or uber instead.
Brutal and uncompromising
We made a typo in the booking, marking arrival time two hours late. We then proceeded to correct it - 5 hrs prior to pickup. But they could not adjust the pickup. Traveling with kids we could not wait until 2300 pm in the airport and had to leave by train.
There was no real attempt to find solutions. No refund, even partially, nor a voucher or any other attempt to acknowledge that a typo should be fixable in their end.
When we arrived the driver was a half…
When we arrived the driver was a half hour late and we had to call the emergency number. On the return the driver never turned up in our return journey. I booked online and made sure the right dates and times were in. Sent a text to the company 1 hour before pick up and they said it was all in hand. When the driver never turned up we called and they said the driver would be an hour, we would have missed our flight. We then Booked a taxi quickly for €80 and sent a complaint in when I got home. They said I booked the return transfer for the same day I arrived. Go figure. Do not use this company.
Reliable!
Very reliable and safe service for 8 adults and 2 toddlers. Booking was easy with the ability to add on the car seats for a small fee. Will use again!
From the start it was as simple and…
From the start it was as simple and easy normally you struggle to find the driver or they haven't arrived .
We had a amazing driver ! The driver was amazing! Like a personal tour guide gave us tips of spots to eat and places to go with the children honestly couldn't fault the service
Good experience
Good communication, driver contacted us before we got through passport control and was waiting for us when we got through. Vehicle was clean and spacious, driver was friendly and the price was reasonable. Very happy with the service
Good service. I’ll use them again.
Driver was there on time in the agreed pick up place. Polite, courteous, carried our bags. Car was spacious clean and quiet. Trouble free transfer to the resort at a good price. Recommended.
trip from porto airport to vigo
booking is very easy and you can know what price you are going to be charged straight away.
Booked from Porto airport to Vigo with return. Both drivers were very friendly and professional. Both came on time and both drive very careful and within the speed limits. Very trust worthy
Driver was lovely and journey was…
Driver was lovely and journey was pleasant. Highly recommend
Good not be better
Good not be better
Messaged to inform of arrival time, very helpful. Had some bottles of water for use.
Really nice touch
Our driver Angela was amazing
Our driver Angela was amazing, very friendly and helpful, would definitely use this service again and would definitely request for Angela to be our driver
Exceptional service and professionalism
From booking to pick up at the airport everything was as expected. The return trip to the airport was excellent as our driver was so brilliantly patient with us as we had an issue that delayed us, he was more than willing to wait for us and got us to the airport in time for our flight. He was very professional and friendly. I certainly recommend this transfer service. Thank you.
Old vehicle with no a/c!
Arrived at Tenerife airport. Could not see anyone or a sign with my name on for the driver. Asked at several stations for transfers & no one knew. Seemed disorganised collection arrangements. Called the number given & they chased my driver up. This took a while and he finally came. Nice driver. Apologised.The minibus was of a good standard & had a/c.
Return. Very old big minibus ( for about 15 people but only 4 of us.) NO A/C!!! It was very very hot. And we were in a traffic jam. Not acceptable. The seat belts do not work either.
The driver was excellent on time that…
The driver was excellent on time that was excellent
Pleasant journey
I had a really pleasant journey home from the Airport with Anam. The driver was on time, communication was excellent. A hassle free experience. Thank you
Very easy booking process
Very easy booking process
Taxi booked to and from rhodes airport to the ferry port.
Clear instructions and booking process. Drivers both ways punctual and in contact throughout. Very good price. Would definitely use again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.