Airports Taxi Transfers Reviews 17,396

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the excellent communication, punctuality, and friendliness of the drivers. Many reviewers appreciated the ease of the booking process and the clear instructions provided, which made airport transfers stress-free. The cleanliness and comfort of the vehicles were also frequently mentioned as positive aspects of the service. Consumers found the prices reasonable and were pleased with the proactive communication from the drivers, often via WhatsApp, which included helpful tips and updates. While there were some mixed opinions regarding the booking process, location accuracy, and contact methods, the overall sentiment leans heavily towards satisfaction, particularly concerning the service quality and pricing.

Based on these reviews

Rated 5 out of 5 stars

Our flight was 3 hours delayed but our transfer still went smoothly. The driver kindly gave us each a bottle of water which was much appreciated. The car was clean and the transfer was good value for... See more

Rated 5 out of 5 stars

We used these transfers 7 times whist in Los Angeles on a 12 day vacation, they were all excellent! None of the drivers spoke much english but they used translator apps and communicated very well. Eve... See more

Rated 5 out of 5 stars

Our driver, Leonardo, kept in contact with us, including an introductory text the night before our ride. He clearly gave us instructions on where to meet after we got our luggage at the Orlando airpor... See more

Rated 4 out of 5 stars

Having used Airport Taxi Transfers before and had excellent service we were confident to book again. The outbound journey airport to hotel was perfect. The communication is always excellent, unfortun... See more

Rated 5 out of 5 stars

We had many changes on our service the week before and they were able to help and accommodate our needs. We were contacted a couple days prior to confirm plans and they were very helpful and kindly a... See more

Rated 5 out of 5 stars

Cars and Drivers both ways fantastic. Little bit of confusion on morning of return to Airport recieved text to say driver would meet us at Airport. Was sorted out promply and nice little touch by dr... See more

Rated 5 out of 5 stars

Instant confirmation email, photo of the vehicle (nice, clean black minibus) from driver who was charming, helpful & on time (early), all at a good price. I wish I’d used ATT for our inward journey to... See more

Rated 4 out of 5 stars

Booking online was easy. The driver was friendly and helpful and car in excellent condition. The service was more expensive than our local taxi company but we used them because they said someone would... See more

Rated 5 out of 5 stars

This taxi service was extremely good, from the minute I booked them online at home in the UK. I received a confirmation email from them straight away to confirm the booking and payment details, we... See more

Rated 5 out of 5 stars

Was a little apprehensive about the booking as it was the cheapest I could find by some distance. As it was our flight was delayed 30 minutes and then passport control delayed us another 30 minutes... See more

Rated 5 out of 5 stars

The driver arrived early. Loaded all our luggage into his vehicle. I have reduced mobility and had difficulty getting up the step to the vehicle. After asking permission the driver lifted me u... See more

Rated 5 out of 5 stars

I booked transport from Toulouse airport to Carcassone and back for 6 people with luggage. The drivers for each journey were very polite and helpful and the vehicles arrived on time. The vehicles were... See more

Rated 5 out of 5 stars

Everything was excellent about this service. Great communication and excellent, friendly drivers. only issue we had was our villa was up a remote hill and took some finding but the driver was so hel... See more

Rated 5 out of 5 stars

Excellent service once again from Airport Taxi Transfers whom I have now used for several trips. They have been my first choice for the last 4 trips m(8 x journeys to/from airport) and they have been... See more

Rated 5 out of 5 stars

I used this service as it was recommended by my son. He successfully used it in Barcelona and Madrid. I found the rates really competitive. The drivers get in touch with you as you arrive by What’s ap... See more

Rated 5 out of 5 stars

We landed on a day when a storm was full blown. The driver did an excellent job navigating the roads with high winds. He was able to engage in conversation while keeping the car on the highway. Very... See more

Rated 5 out of 5 stars

I did an advance taxi booking to Bologna Airport and it was confirmed via email within 24 hours. The Italian Driver Sergio whatsapped me to confirm the house number location prior to his arr... See more

Rated 5 out of 5 stars

We were picked up by Stefanie at Hamburg Airport and she was so friendly and professional, she also spoke excellent English which was helpful for us as we don't speak German. Excellent service, love... See more

Rated 5 out of 5 stars

From booking to pick up at the airport everything was as expected. The return trip to the airport was excellent as our driver was so brilliantly patient with us as we had an issue that delayed us, he... See more

Rated 5 out of 5 stars

Easy online booking system at a good price On arrival the driver messaged us straight away when our flight landed with clear instructions on where to meet him. Very polite & welcoming during our jour... See more

Rated 5 out of 5 stars

Good communication, driver contacted us before we got through passport control and was waiting for us when we got through. Vehicle was clean and spacious, driver was friendly and the price was reason... See more

Rated 5 out of 5 stars

Very easy booking process Taxi booked to and from rhodes airport to the ferry port. Clear instructions and booking process. Drivers both ways punctual and in contact throughout. Very good price. W... See more

Rated 5 out of 5 stars

Very easy to book, confirmation was quick. Easy to locate at the airport and return pick up was excellent, message was sent to let us know if driver was there. Drivers extremely courteous, helpful... See more

Rated 3 out of 5 stars

The driver that picked us up from the airport was great very helpful made good small talk but the the driver that collected us from the hotel to take us to the airport was rude, complained about sand... See more

Rated 5 out of 5 stars

Booking was easy. The drivers were punctual, and clear instructions about where to meet was given, making the meet up easy. The communication from the company and drivers was very good, with contact n... See more

Rated 5 out of 5 stars

Easy to book, reasonable price & received a reminder email about our transfer the day before we left. Got a call from the driver as we were coming through Malaga airport to say he was waiting for us.... See more

Rated 5 out of 5 stars

My experience with Airports Taxi Transfers was excellent. My driver contacted me in advance via WhatsApp and sent me photos of where to meet. She was very friendly and helpful, giving me lots of tips... See more

Rated 5 out of 5 stars

Great service. Waiting right outside arrivals when we arrived. Helped with luggage to car. Good trip to accommodation. Return trip also excellent driver called early to check address. Arrived on time... See more

Rated 5 out of 5 stars

We booked airport taxis from Krakow airport to the city. Our plane was delayed by over an hour so the taxi had left when we arrived. However, on calling the emergency number they couldnt have been mor... See more

Rated 5 out of 5 stars

Very easy to book online with a good price. We got our confirmation and payment receipt emails immediately after booking. Taxi was a beautiful clean people carrier and the driver was very pleasant and... See more

Rated 5 out of 5 stars

Fantastic service, driver was waiting at airport when we got off the plane and offered us bottles of water in the car. Smooth transfer and he was 1/2 hour early for pick up but said there was no rush,... See more

Rated 5 out of 5 stars

Excellent service. Great communication and really friendly drivers. Arrived on time. Easy to book online. Very competitive prices. Have already booked again for March 26!

Rated 3 out of 5 stars

Arrived at Tenerife airport. Could not see anyone or a sign with my name on for the driver. Asked at several stations for transfers & no one knew. Seemed disorganised collection arrangements. Called... See more

Rated 5 out of 5 stars

Great booking experience, really simple to book. Had contact from driver as soon as landed,and same when coming back. Would highly recommend this company

Rated 5 out of 5 stars

Whilst it took some time before they could find me a taxi to take my ride (book with a few days in advance), each journey was communicated by email to advise that the journey is ready with receipts av... See more

Rated 5 out of 5 stars

The driver was prompt and offered clear communication. We knew what vehicle to expect and he arrived on time. The ride was smooth and carefree. The vehicle was super clean and comfortable. Very please... See more

Rated 5 out of 5 stars

Was met at the airport as soon as we came through arrivals. Super driver who was very informative and helpful. Smooth journey and got us to our location promptly.

Rated 5 out of 5 stars

We took a taxi from JFK to Manhattan Driver was in constant contact with us a day before up to getting in his vehicle and all went well other than NY traffic

Rated 4 out of 5 stars

Easy to book! Good communication on the day. Pleasant drivers. Make sure you book the correct times as changes can be difficult. Will definitely use again

Rated 5 out of 5 stars

booking is very easy and you can know what price you are going to be charged straight away. Booked from Porto airport to Vigo with return. Both drivers were very friendly and professional. Both came... See more

Rated 5 out of 5 stars

The driver was super friendly and a solid chauffeur. The car was clean, the trip flawless and the free water much appreciated. Will definitely use the service again!

Rated 5 out of 5 stars

From the start it was as simple and easy normally you struggle to find the driver or they haven't arrived . We had a amazing driver ! The driver was amazing! Like a personal tour guide gave us tip... See more

Rated 5 out of 5 stars

Arrived at airport and taxi driver was there he was so helpful polite and friendly 💯% we would book our transfers with them again

Rated 5 out of 5 stars

My driver was 10mins late but kept me up to date and was very apologetic when he arrived.Excellent service will definitely us again.

Rated 5 out of 5 stars

The driver arrived early, she texted us to let us know exactly where she was and the licence plate for her vehicle . This was great as there are two entrance into the B Ginza hotel and we were anxiou... See more

Rated 5 out of 5 stars

I had a really pleasant journey home from the Airport with Anam. The driver was on time, communication was excellent. A hassle free experience. Thank you

Rated 5 out of 5 stars

Great service. Booked a day prior to arrival. Saved EU$30 on the hotel price. Our driver called us shortly after we had landed and was waiting as we exited with our luggage and whisked us to our hotel... See more

Rated 5 out of 5 stars

Great experience from booking to being dropped back to Alicante Airport. Both drivers arrived on time. Vehicles were nice, clean and comfortable. Received updates via WhatsApp which were very useful.... See more

Rated 5 out of 5 stars

Easy booking process. Excellent communication via WhatsApp. Kept in contact whilst passing through customs (very long wait). Didn’t seem like a problem to them as they just changed me on to another d... See more

Rated 5 out of 5 stars

Everything worked perfectly from start to finish. We received clear information after booking, and when our flight landed, the driver sent a message with easy instructions on where to meet. That mad... See more

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Company details

  1. Vehicles & Transportation

Information provided by various external sources

Airports Taxi Transfers offers Comfortable, Relivable and Low Cost service by Taxi, Shuttle, Van, Minibus and Bus.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Driver didnt show up

Driver didnt show up. At first they messge arriving 20minutes late, then trying to call no one is answering. In the end, driver didnt arrive and their excuse he had a car accident. Waited for 1hr.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

No taxi or answering calls

Arrived at Antalya airport and went to desk 50 as per the email confirmation, nobody there. Looked at all the names on all the taxi providers, not on any. Called the 2 turkish contacts on our booking confirmation, no answer, messaged on WhatsApp, no reply (not even read). Called the company UK emergency number for help (which cost another £7) to be told by an answerphone that its closed. We had to beg the TUI rep to let us get on a coach to our hotel as we had cancelled the transfer with them as we had booked a taxi with this lot, thankfully they let us on as they could see my Mrs was in a state of panic. My main worry now is that I doubt we will be collected for our return flight and we have paid for the airport lounge at antalya on the basis we would be getting this transfer. Sent in a complaint for a refund, very unhappy and angry!!!

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of crooks

Bunch of crooks. Can I give it no stars? Booked a car to pick me up at 5.15am in the morning. The driver didn't show up despite chasing the controller who kept telling me not to worry and that the car was on the way. Luckily a black cab went past at 5.45am and I flagged it down. I would have missed my flight otherwise. I was promised a refund and now over a month later and numerous Whatsapp's promising to refund me immediately, I still have not received my money.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! DON'T BOOK! The "Desk 50" in Antalya where they sent me was a cellphone company! The "emergency numbers" provided were all turned off. WhatsApp also didn't work. I ended up paying another transfer unfortunately. Never again!!!

October 11, 2025
Unprompted review
Rated 2 out of 5 stars

I booked 2 trips with this company

I booked 2 trips with this company. The first leg I was going to Gatwick airport. The driver was 45 min late and had no idea where he wA going. Thank goodness I had a buffer planned but still very very stressful. The last leg I arrived in Luton airport at 23:30pm and the driver had no place to pick up and asked me to walk 10min in the dark to a hotel next door. Not happening becuase 1) single girl in an unknown city and 2) I had luggage etc. I do have to say the second driver was good, he managed to come into the airport and walk me back to his car. He knew where he was going and was apologetic. The company itself was good at communicating via what’s app/texting. So you have to be tech savvy. Just waiting on reply from the company itself to see how they will deal with this complaint. Would not recommend this company. Pay a little extra and/or uber instead.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Brutal and uncompromising

We made a typo in the booking, marking arrival time two hours late. We then proceeded to correct it - 5 hrs prior to pickup. But they could not adjust the pickup. Traveling with kids we could not wait until 2300 pm in the airport and had to leave by train.

There was no real attempt to find solutions. No refund, even partially, nor a voucher or any other attempt to acknowledge that a typo should be fixable in their end.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

When we arrived the driver was a half…

When we arrived the driver was a half hour late and we had to call the emergency number. On the return the driver never turned up in our return journey. I booked online and made sure the right dates and times were in. Sent a text to the company 1 hour before pick up and they said it was all in hand. When the driver never turned up we called and they said the driver would be an hour, we would have missed our flight. We then Booked a taxi quickly for €80 and sent a complaint in when I got home. They said I booked the return transfer for the same day I arrived. Go figure. Do not use this company.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable!

Very reliable and safe service for 8 adults and 2 toddlers. Booking was easy with the ability to add on the car seats for a small fee. Will use again!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

From the start it was as simple and…

From the start it was as simple and easy normally you struggle to find the driver or they haven't arrived .

We had a amazing driver ! The driver was amazing! Like a personal tour guide gave us tips of spots to eat and places to go with the children honestly couldn't fault the service

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Good communication, driver contacted us before we got through passport control and was waiting for us when we got through. Vehicle was clean and spacious, driver was friendly and the price was reasonable. Very happy with the service

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

trip from porto airport to vigo

booking is very easy and you can know what price you are going to be charged straight away.
Booked from Porto airport to Vigo with return. Both drivers were very friendly and professional. Both came on time and both drive very careful and within the speed limits. Very trust worthy

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service and professionalism

From booking to pick up at the airport everything was as expected. The return trip to the airport was excellent as our driver was so brilliantly patient with us as we had an issue that delayed us, he was more than willing to wait for us and got us to the airport in time for our flight. He was very professional and friendly. I certainly recommend this transfer service. Thank you.

October 9, 2025
Unprompted review
Rated 3 out of 5 stars

Old vehicle with no a/c!

Arrived at Tenerife airport. Could not see anyone or a sign with my name on for the driver. Asked at several stations for transfers & no one knew. Seemed disorganised collection arrangements. Called the number given & they chased my driver up. This took a while and he finally came. Nice driver. Apologised.The minibus was of a good standard & had a/c.
Return. Very old big minibus ( for about 15 people but only 4 of us.) NO A/C!!! It was very very hot. And we were in a traffic jam. Not acceptable. The seat belts do not work either.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant journey

I had a really pleasant journey home from the Airport with Anam. The driver was on time, communication was excellent. A hassle free experience. Thank you

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy booking process

Very easy booking process
Taxi booked to and from rhodes airport to the ferry port.
Clear instructions and booking process. Drivers both ways punctual and in contact throughout. Very good price. Would definitely use again.

October 9, 2025
Unprompted review

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