HostGator Reviews 15,463

I’ve used Hostgator’s reseller hosting for over 25 years, averaging between 160-170 clients every year. This has meant approx $1.5 million in hosting fees. Never once has HG failed to fix any of the s... See more

Priyanka was the 6th support person I connected with and she solved the problem. All but one were very helpful - he was impatient, rude and abusive because I wasn't as smart or quick as him; but stil... See more

What sets HostGator apart from so many other companies is their customer support team. For problems large or small, tech support is only a chat box away. Without the considerate, patient, expert suppo... See more

I really like their 24/7 Customer Service. My website became all wonky (I was following Chatgpt instructions to fix a minor issue) and I began to panic. They got my website all back on track and funct... See more

No hosting platform is perfect, but HostGator's support team goes the extra mile, every time. That's why I've had my reseller account here for so many years.

Hostgator has come a LONG way since the early days. Their chat support solved my issue in 1 single chat session. Only took about 10 minutes. The back office in HG is much easier to navigate than... See more

Great customer support, alwqys engaging and thinking outside the box. THey are patient adn will ing to help if I don't understand something. Thst is why I have been with HG for more than 15 years.... See more

Just to summarize, this is my first experience with Host Gator. I reached out to Host Gator support about site doc root issue to domain name and I'm really glad they sorted by updating the doc root f... See more

I have been with Hostgator for about 25 years and the customer service (under EIG) has been absolutely awful, truly horrendous. So I don't know what has changed but now it is 5/5. I have been o... See more

I'm so glad to get help from someone who was very patient! I have always loved my Hostgator site and was afraid I might lose it because I'm such a dummy with technology. I've written 10 books and a p... See more

I am retiring and do not need a website anymore. The support was able to help me clean everything up in one swoop. I help younger designers and recommend HostGator. Thank you again for all your help t... See more

The support team (Keerthan) was very professional and efficient. They solved my issue quickly on the first try and kept me informed through every step. I really appreciate their fast response and grea... See more

(Shravan Poojary) - WAS THE ABSOLUTE BEST!! I thought I had ruin everything! I was migrating a newly built beautiful website to HostGator and accidentally deleted it! (Total User Error!!) I did have a... See more

I have been dealing with tech support at website hosting companies for thirty years and I had one of my absolute best experiences today. So often I end my help requests with elevated blood pressure, i... See more

Hostgator is far superior to any other web hosting company’s I’ve used. Their support is top notch and gets anything fixed that I may need help with. My websites are always up and running, and faster... See more

⭐️⭐️⭐️⭐️⭐️ Prasad at HostGator was absolutely amazing! I was having a stubborn DNS/domain issue with my website that had me completely stuck, but Prasad handled it with so much patience and pro... See more

Came here to cancel my account since I have no need for it. Sharon, who helped me, tried to give me options to stay. Unfortunately, my sites aren't active, so I have no need to keep my account.

Big thanks to Karthik Shetty for walking me through the steps to delete one website while not affecting my main one. Love HostGator's ease of reaching an actual human to help.

I reached out via HostGator’s Chatbox regarding a complex email bounceback issue, and the support agent was outstanding. They quickly diagnosed the problem, updated my SPF, DKIM, and DMARC records, an... See more

I've been with HostGator for over a decade. Their customer support is on point. They're helpful, empathetic and awesome. I've never had my sites go down. They're the best there is.

As far as Chat support goes, this experience was seamless. Preritha was super helpful, and she answered all of my questions promptly, and knowledgeably. Thank you Preritha for setting my mind at ease!... See more

Prasad was incredibly helpful, knowledgeable, and patient during our chat. He took the time to understand what I needed and walked me through the domain and email setup step-by-step with clear communi... See more

Prashanth was soooo unbelievably helpful. All four of my websites were inaccessible, and they helped restore everything doing a bunch of technical things I can't even begin to grasp. Thank you thank y... See more

Good customer service Easy to talk to someone through chat online. Easy to get issues resolved with their help. Also pretty simple set up for website for those who don’t have coding skills.

HostGator customer service is A+. Their reps are knowledgeable, courteous, and help resolve issues quickly! If you need great webhosting, HostGator is one of the best options I've found over the years... See more

We have an online bookstore that requires the ability to change offerings or prices. When we couldn't access the backend, we turned to HostGator who fixed the problem in less than 10 minutes and avert... See more

Very good expedience with their services, from a hosting quality to qualified support team. I guess they can offers a best price for hosting.

I needed customer service today and the live chat was very efficient. I hate AI because it can rarely answer a question and I asked for a live person and I actually got one! The rep was very helpful a... See more

I've had a great experience with this hosting company. Their support team is always available and ready to help whenever needed. I especially want to thank Saffiya, who was incredibly helpful and hand... See more

Had a great experience with the HostGator helpdesk team who assisted me in updating all DNS records flawlessly. The support agent was courteous, highly professional, and technically sharp—he resolved... See more

It has been quite a while since I used Hotgator. I remember the great service I received back then, and it seems, based on today's conversation, nothing has changed; great service still

Best host for the money that I have ever seen. The fact that support helps and most important is available for me is the icing on the cake. I honestly don't know how they could make hosting any easi... See more

I'm extremely impressed with the support I received from Aniruddha today! Not only did they patiently explain the complex process of email authentication, but they went above and beyond by personally... See more

Hostgator chat help always gets the job done. They patiently try find out what the problem is and does its best to find solutions to it. Thank you for the great service.

Karthik was very kind, courteous, helpful, and showed appreciation for my loyalty as a HostGator customer for over 15+ years. Was quick to answer my query and help me with my request. Thank you for th... See more

I wasn't sure I was speaking to AI or a live person but the response I got was courteous and kind and to the point I had an SSL issue and they advised me within 24 hours it would be resolved that made... See more

I found the best representative at HostGator today ! Wow, she was great! Her name is Marj B.. She helped me with all my problems. Give that lady five stars in a raise! $$$

Fantastic Service by Yashashwini. She resolved my email issue and got it working less than 10 mins!!

The 24 hour support is very convenient. The chat is available to Hatchling level users and I can usually get issues resolved in one interaction.

have been with hostgator for years and no problems whatsover. if i have an issue, tech support is available 24/7 and very quickly resolve.

Customer care is on point! They made sure my issue was resolved to the letter. Thanks hostgator. I highly recommend

Karthik Shetty was amazing I have no idea what I'm doing and she helped me quickly, accurately and efficiency. She was great

Shreeja was great! Got everything taken care of quickly and in one contact through chat. Really appreciate the customer service.

The service was consistent and very helpful I really was impressed how much they were so intentional about resolving the the issue I had

The support team is always responsive; my issue was resolved with one interaction. The Rep went over and above by helping me navigate a non-hostgator tool.

Desmond G was knowledgeable about my issue and quickly helped me resolve it.

Hostgator customer service is amazing! They are always polite and helpful. I am very happy with their service.

The tech who helped me understood the problem and was able to quickly resolve it.

The Best Support! I have never found better help when I need it. The group is courteous and competent but most of all willing to help. I have trusted them for many years now.