Jaded London Reviews 13,328

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the brand's unique style and the quality of the garments. Many consumers find the clothing comfortable and true to size, with some specifically praising the fit and design of certain items like jeans and joggers. People highlight the fast dispatch and speedy delivery, especially during sales periods. However, some reviewers report issues with the product, particularly regarding sizing inconsistencies. Several consumers mention problems with the quality of certain items, such as unraveling seams or damaged materials. A few people express dissatisfaction with the delivery service and the return process, citing high costs and complicated procedures. Some customers report difficulties in getting timely responses from customer service.

Based on these reviews

Rated 4 out of 5 stars
Verified

The item looks exactly as pictured but would had liked if the packaging was better due to it being a hat,however it did arrived fine. It also arrived in a timely matter due to coming from a different... See more

Rated 3 out of 5 stars
Verified

The dress fits well but the quality is far worse than I ever thought, the sewing and quality of the fabric is something I could buy off shein of temu. Just very disappointed in how awful the actual qu... See more

Rated 3 out of 5 stars
Verified

I haven’t received an email regarding the shipping of the product I purchased last Friday. Granted, Black Friday is always stressful, but I would still expect my product to be shipped, at least by Tue... See more

Rated 4 out of 5 stars
Verified

Love my tops!! My only negative would be UPS emailed me and said my parcel was delivered but I received nothing. Looked through my emails and couldn’t find any information so called them and they expl... See more

Rated 1 out of 5 stars

Bought the Monster joggers. The seam by the waistband started unravelling within a week of having them, and ended up creating a hole. Contacted customer service twice but still no response, other than... See more

Rated 5 out of 5 stars
Verified

Pretty quick delivery, arrived in a perfect state and the jacket is as pretty as it was displayed and very well reviewed online. Plus, the delivery tracking process was very clear and easy to follow !... See more

Rated 5 out of 5 stars
Verified

Thank you, I am very happy with the latest clothing styles that I received. Everything fits perfectly, feels very comfortable and emphasizes a positive statement. Hope you have a wonderful da... See more

Rated 2 out of 5 stars
Verified

The skirt of the dress is fully transparent, despite not appearing so in the photos. As I first tried it on, the beadwork was coming undone and beads were falling off. I bought an XS (my usual size) a... See more

Rated 5 out of 5 stars
Verified

I always receive my order on time. Only thing I really don't like they don't have any return label or instructions if you do decide to return. I order few items which were too big and I had to keep t... See more

Rated 5 out of 5 stars
Verified

awesome clothes, awesome service, 5 out of 5 stars respectfully. great quality. i've gotten bleach on them and they're still in good condition, the fabric feels high quality as well. very comfortab... See more

Rated 2 out of 5 stars
Verified

The quality changed for the monster joggers. Not the same material as one I have previously ordered and I have had the black ones as well as the grey ones. I re-ordered it in black since my first ones... See more

Rated 4 out of 5 stars
Verified

Shipping and everything was great, i thought the size would be a bit large but wasn’t which i was glad of but your size charts idk dont seem to be very right because i am veryyyy slim and a medium fit... See more

Rated 5 out of 5 stars
Verified

Jaded London is an extremely professional brand. I chose DPD for delivery and my order arrived the very next day without any delay. The quality of the clothes is amazing—very trendy, stylish, and ex... See more

Rated 5 out of 5 stars
Verified

Bought a jacket my son loves it fits perfectly and the quality is amazing Packed lovely and speedy delivery son already found his next jacket he wants to purchase

Rated 4 out of 5 stars
Verified

the size guide is helpful, but has potential to be more effective, cause the pants i bought were a little to big even though I gave the right information about my body type

Rated 2 out of 5 stars
Verified

Really cool clothes in terms of design, but quality was a bit disappointing. Does not match with the prices. Return and refund process takes way too long, if you are ever to receive your money back...... See more

Company replied

Rated 2 out of 5 stars
Verified

Return cost was way higher than mentioned before the purchase. The process was complicated too. Your website can be translated into various languages but your return site cannot. Not accessable for no... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m super happy with my purchase, these sweatpants are of amazing quality. I’d only say that if you’re short(i’m 5ft) then they will hanggg. I have to roll them on my waist and pick them up when I wal... See more

Rated 5 out of 5 stars
Verified

​I honestly cannot say enough good things about these Jaded London jeans. My 12 year old daughter has been on the hunt for a pair of pants that actually stands out without sacrificing comfort,... See more

Rated 5 out of 5 stars
Verified

Fast dispatch by Jaded London. But the Everi delivery unfortunately poor. Parcel left outside in pouring rain when we were in

Rated 5 out of 5 stars
Verified

Jaded London has a unique style , good quality and good prices. Especially on Sale . I love to look around and shop here . The delivery service was fast . I am happy about my purchase. I will definite... See more

Rated 5 out of 5 stars
Verified

I really enjoyed of the ordering experience. I’ve just got the package and it came really fast and the quality of the sweatpants is amazingg , I really satisfied

Rated 5 out of 5 stars
Verified

So many compliments, thick material, very cozy. Now 1 of my favorite pieces in my closet. Will purchase more!

Rated 5 out of 5 stars
Verified

Gorgeous jeans, great quality, perfect fit & good service… delivery took a while but it is nearly Christmas!!

Rated 2 out of 5 stars
Verified

I was sent a used dress that was stretched out and tag was torn, otherwise, I’ve had good experiences with jaded London. This was however, disappointing

Rated 5 out of 5 stars
Verified

I read the reviews online and I was a bit nervous to order the clothes for my daughter, but they arrived really quickly and the quality of one pair of jeans in particular, stunning! She'll love them!... See more

Rated 3 out of 5 stars
Verified

The silver mamba belt i purchased showed up damaged unfortunately but the archangel mist long sleeve looks amazing and the details on it are top notch.

Rated 5 out of 5 stars
Verified

Swift delivered item which was package well and as described accordingly to the website. Good quality product will buy from them again

Rated 5 out of 5 stars
Verified

They keep you updated on the shipping likes yes my shipping was very delayed but it was the holidays so it’s forgiven

Rated 5 out of 5 stars
Verified

Voluntarily paid extra few bucks to get it shipped ASAP and it had arrived on time which day I was expecting. 9/10 customer service

Rated 2 out of 5 stars
Verified

A cool bag, however a bit browner than it appeared in the photos and it broke 5 mins after opening. Button to close came off had to diy fix it.

Rated 3 out of 5 stars
Verified

I love my product and the sizing is correct to an extent, they would fit if they moved the button but for some reason the button is about 3 inches away from the edge wasting lots of waist room and mak... See more

Rated 5 out of 5 stars
Verified

I shopped during Black Friday, literally arrived within 4 days and to another country. Really great!!! Shipping price is also so good

Rated 5 out of 5 stars
Verified

Thank you very much! I am always happy to buy from Jaded London as it is my favourite clothing online store.

Rated 5 out of 5 stars
Verified

I always loved this company and this time I didn’t regret ordering these pants, love’em

Rated 5 out of 5 stars
Verified

As ordered, well packaged and prompt delivery. As it's a gift for someone I can't confirm the size. But should they be pleased I would order more from your company.

Rated 5 out of 5 stars
Verified

The products arrived before Christmas, that made me happy. I know my grandson going to be happy he loves your your clothes ❤️

Rated 5 out of 5 stars
Verified

I absolutely adore the quality of each garment, but most of all I am impressed by how everything fits on my body. Each piece I ordered makes me feel better in my own body. I can’t wait to wear everyth... See more

Rated 5 out of 5 stars
Verified

when I have some problem I alway sent email to you and you always reply me very enthusiastic. very sweet

Rated 3 out of 5 stars
Verified

I’ve bought several pairs of pants over the years of being a customer and they’ve all been the same size. Recently I bought two pairs of the drift jeans, one in blue and one in tie dye, both size 32.... See more

Rated 2 out of 5 stars
Verified

Sizing is very weird. They recommended I get a UK 10 based on the info I inputted, and I thought that felt wrong so I tried a UK 8. The top of the dress is too big and it’s very long. Size down

Rated 5 out of 5 stars
Verified

Received the Jeans on time, and my daughter was so pleased with the quality, fit and shape.

Rated 3 out of 5 stars
Verified

product is good but I placed order for the wrong size and contact customer support immediately to revise it but it’s not able to change in such short time. For oversea purchaser it’s very inconvenient... See more

Rated 5 out of 5 stars
Verified

I've heard some bad reviews about the quality, but i have bought 4 things and i can say that quality is nice, also clothes is a bit overpriced

Rated 5 out of 5 stars
Verified

Super happy! Pants are super comfortable and look super good! shipping did not take long as well.

Rated 5 out of 5 stars
Verified

I recently purchased the Jaded London Monster Jogger, and I couldn’t be happier with it. The design is bold and eye-catching, exactly what I expect from Jaded London. The fit is comfortable and relaxe... See more

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Company details

  1. Clothing Store
  2. Beach Clothing Store
  3. Men's Clothing Store
  4. Streetwear Store
  5. Swimwear Store
  6. Women's Clothing Store

About Jaded London

Written by the company

Discover cutting-edge clothing inspired by global trends with Jaded London. Showcasing the latest streetwear across menswear and womenswear, with regular new and exclusive drops, delivered worldwide. Shop our full range including our signature Parachute pants, cargo trousers, dresses, tops, knits and more. We offer free UK shipping over £50 and £175 for international customers. SHOP WOMENS SHOP MENS

Contact info

3.5

Average

TrustScore 3.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I recently ordered joggers from their…

I recently ordered joggers from their app it was the biggest mistake of my life. I bought them on sale and they arrived and they were too big for me, so I requested a refund and got sent a Inpost qr code to return them. I heard nothing from Jaded London in this time but as the joggers were still on sale I repurchased them in the correct size on black friday. The joggers I had previously returned had reached the destination by about last wednesday and I still hadn't heard from Jaded London so I emailed in and it got answered by an ai bot who said "Your order was delivered, but there’s currently no internal confirmation of your return being received or of a refund processed yet" then escalated it to a real person who confirmed the return and started the refund who knows how long I'd have been waiting for the refund if I didnt email in. However today I got an email that the joggers I ordered on black friday we cancelled with no reason stated. So again I emailed in because why was I not told there was a risk of stocks not lasting when I bought them. Again I was answered by an ai bot who told me they'd ran out of stock and that I'd get a full refund and to sign up to be let know when the joggers would come back in stock, which is obviously not what I wanted because who in their right mind would pay £60 for joggers that they had originally bought for £36. I had to email back and forth about for time before reaching Olivia who told me the exact same thing as the ai said so I replied to this email with no response. So I emailed the consumer service ai trying to escalated again and again. Only when I threatened a bad review did I speak to Olivia again who told me "If you were to order this item again, let us know your new order number and we can manually price match and refund you." Now why would I buy these at full price whenever they are back in stock when I'd have to go through hell and back just to reach a real person again who may or may not even price match it and leave me paying full price not to mention I literally cannot afford £60 joggers and shipping. At this point I don't even know why I replied but I asked if I could have a promo code so that I could see the money taken off before buying to which i was obviously ignored again. I am so frustrated with the circumstances and the terrible customer service I would not recommend buying from this place to my worst enemy

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

I recently ordered joggers from their…

I recently ordered joggers from their app it was the biggest mistake of my life. I bought them on sale and they arrived and they were too big for me, so I requested a refund and got sent a Inpost qr code to return them. I heard nothing from Jaded London in this time but as the joggers were still on sale I repurchased them in the correct size on black friday. The joggers I had previously returned had reached the destination by about last wednesday and I still hadn't heard from Jaded London so I emailed in and it got answered by an ai bot who said "Your order was delivered, but there’s currently no internal confirmation of your return being received or of a refund processed yet" then escalated it to a real person who confirmed the return and started the refund who knows how long I'd have been waiting for the refund if I didnt email in. However today I got an email that the joggers I ordered on black friday we cancelled with no reason stated. So again I emailed in because why was I not told there was a risk of stocks not lasting when I bought them. Again I was answered by an ai bot who told me they'd ran out of stock and that I'd get a full refund and to sign up to be let know when the joggers would come back in stock, which is obviously not what I wanted because who in their right mind would pay £60 for joggers that they had originally bought for £36. I had to email back and forth about for time before reaching Olivia who told me the exact same thing as the ai said so I replied to this email with no response. So I emailed the consumer service ai trying to escalated again and again. Only when I threatened a bad review did I speak to Olivia again who told me "If you were to order this item again, let us know your new order number and we can manually price match and refund you." Now why would I buy these at full price whenever they are back in stock when I'd have to go through hell and back just to reach a real person again who may or may not even price match it and leave me paying full price not to mention I literally cannot afford £60 joggers and shipping. At this point I don't even know why I replied but I asked if I could have a promo code so that I could see the money taken off before buying to which i was obviously ignored again. I am so frustrated with the circumstances and the terrible customer service I would not recommend buying from this place to my worst enemy.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Sizing is definitely off.

I ordered 2 pairs of pants - ruched joggers and lace up jeans for Christmas presents. According to the size guide it said my daughter should order a 30, I sized down to a 28 as she usually wears 27-28. The jeans arrived and they are stretchy material and going to be way too big. It took just over 2 weeks for them to arrive. I won't know if I need to send them back until she is home for Christmas which will than be past the 30 day return policy, which looks like I have to pay to return as well. The ruched joggers are a small but are more like M-L and would fit a 6'5" person.

December 9, 2025
Rated 1 out of 5 stars
Verified

Paid for normal delivery (2-3 days) but…

Paid for normal delivery (2-3 days) but was advised that during his periods this could not be guaranteed. The item arrived one week later after the date I needed it. Had the information been made clearer (i.e. at the point of sale and not tucked away in Ts & Cs i would have opted for the more expensive delivery option). What’s more, this isn’t a delivery fee, it’s a picking and packing fee, since Evri delivered the item within two days of it being dispatched. Clearer information and the foresight to hire extra staff during busy periods would be great.

December 9, 2025
Rated 5 out of 5 stars

Amazing

Amazing, items shipped promptly and they have gorg clothes! Will be back for more :)

December 10, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Jaded ldn have one of the best customer…

Jaded ldn have one of the best customer service teams I've seen. I was sent a faulty item but the issue was very minor and I got refunded 50% they also send refunds very promptly and have paid returns through Inpost. Great quality items and reliable refunds.

November 24, 2025
Rated 1 out of 5 stars
Verified

I didn't receive anything

I didn't receive anything.And the customer service didn't reply after sending 3 e-mails.If you don't mind paying for the bill and getting nothing,then go for it.

November 27, 2025
Rated 1 out of 5 stars

I placed an order with jaded London on…

I placed an order with jaded London on November 21st. I got an email saying my order arrived December 3rd at 11:30pm. My package was no where to be found. I have asked everyone in my house and my neighbors, no one has seen my package. I’ve reached out to jaded London twice and have gotten no response. I spent $780 on clothes that I never received.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Really disappointed with the return…

Really disappointed with the return experience, the dress is way too big although I followed the size guide, it doesn’t have a possibility of exchange, which is fine yet i am still disappointed, but it costs 12€ for return, in addition of the expensive shipping price

December 6, 2025

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