Luxeperfumes Reviews 280

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the wide selection of fragrances available. Consumers are also pleased with the delivery service, often describing it as fast and efficient. Many people highlight the genuine quality of the products and express their intention to repurchase from this business. However, some reviewers report mixed experiences with their orders. While many receive their items promptly and well-packaged, others mention delays or issues with the condition of the packaging upon arrival. Some consumers have also reported issues with the contact service. Despite this, a lot of people are satisfied with the company's customer service, particularly when issues arise, such as damaged or missing items, with prompt responses and resolutions.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great products at a really great price, delivery was also really good. Only thing I would say is that when my parcel arrived the box was just placed in the flimsy cardboard box with nothing inside to... See more

Rated 4 out of 5 stars
Verified

I love this perfume. I have loved it for years! One slight criticism. The outer packaging (box) was quite dented. However, the perfume bottle and box were all fine.

Rated 5 out of 5 stars

Thank you luxeperfumes.co.uk! You are the best ,no 1 in Uk -best prices and quality ! I ve never been disappointed by their service anyhow …fast delivery ,good communication,thanks for your great busi... See more

Rated 5 out of 5 stars

Order received within 3 days and perfumes smell great. Prices are reasonable compared to other stores or websites. I was very hesitant when I read the reviews but I gave it a chance, and I’m glad I di... See more

Rated 3 out of 5 stars

I've got my order/parcel in the end. The way luxeperfumes.co.uk communicate with you definitely could be improved as they sound like a proper Scammers in emails and do not answer your questions or... See more

Rated 3 out of 5 stars
Verified

The perfume is lovely and have bought 4 times. Delivery is quick but the packaging is dreadful. The box is bigger than the perfume box and there is no packing inside to stop the perfume moving about... See more

Rated 5 out of 5 stars

I've ordered from Luxe a few times without any problems. This time I placed an order on Sunday and then realised I'd selected the wrong shipping. Sent an email, which was responded to the following... See more

Company replied

Rated 5 out of 5 stars

I was a little sceptical after purchasing, but the fragrances both arrived within 5-days via Evri. Both arrived in good condition, very much legit bottles. No issues whatsoever. I will definitely be l... See more

Rated 5 out of 5 stars

Was a little sceptical ordering after reading reviews, but more than happy with the outcome. Order came within 5 days and both perfumes were as advertised. Cheaper than other sites and I wouldn’t hesi... See more

Rated 5 out of 5 stars

Very pleased with all perfume purchases, all arrived was slight delay on some but that was down to Evri saying parcel overweight. I highly recommend genuine company with reasonable prices will purcha... See more

Rated 5 out of 5 stars

I can only highly praise this company for my purchases and are surprised to see so many negatives. I purchased during Bank Holiday and items arrived good time. Could have done with a little more bubbl... See more

Company replied

Rated 5 out of 5 stars

I was a little concerned after ordering when I read the mixed reviews, but everything arrived with no issues. Great prices and tracked delivery. I am very happy with the service and products.

Rated 5 out of 5 stars
Verified

Excellent products and price . Although the delivery company managed to split open the box the products were undamaged. Highly recommended

Rated 5 out of 5 stars

I literally have bought around 80 perfumes from here and they’re fantastic! The prices are the best out there too! Service is amazing. Can’t wait to receive my next order⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars
Verified

luxeperfumes particularly have good deals especially on britney fragrances. plus they always ship the next working day. great service

Rated 5 out of 5 stars

I placed an order and everything came to me, all 5 perfumes, yes, there was a slight delay, but I'm glad that all the perfumes were delivered

Rated 5 out of 5 stars
Verified

A brilliant price for the fragrance and aftershave purchased. An extra discount too. Well packaged and tracked delivery. Will definitely order again.

Company replied

Rated 5 out of 5 stars
Verified

These reviews clearly are for a different company. Product arrived fast and the product is 100% genuine. Will be using Luxe again 100%

Rated 5 out of 5 stars
Verified

Great value for money, great choices to choose from, quick delivery, kept me updated each step of my order.

Rated 5 out of 5 stars
Verified

Arrived in good time and well packaged. Reasonable price for a lovely smelling perfume.

Company replied

Rated 5 out of 5 stars

Excellent, all items received within time frame. All the items were carefully packed. Thank you.

Rated 5 out of 5 stars

Very fast delivery, good communications, great value, all good here, thank you.

Rated 5 out of 5 stars
Verified

Great value, fast delivery, box was a bit battered but that’s down to Evri

Rated 5 out of 5 stars
Verified

Great price and fast delivery. Will definitely order again.

Rated 5 out of 5 stars
Verified

EXCELLENT VARIETY AND MOST OF ALL VERY COMPETITIVE PRICES WHICH ARE AFFORDABLE. DELIVERY SERVICE FAST

Rated 5 out of 5 stars
Verified

Fantastic, fast, well packaged and great price. Will definitely recommend!

Rated 5 out of 5 stars
Verified

Speedy delivery and perfume as expected. Cheaper than any other retailer too

Rated 5 out of 5 stars

Reading these reviews made me doubt i wouldn't receive my parcel but what more can I say Excellent service from start to finish would highly recommend and would definitely buy again Thankyou 🌸

Rated 5 out of 5 stars

I have been their regular customer and I have purchased a lot of fragrances from them. I have not found any issues regarding quality of fragrances and delivery timeline. However, I experienced someth... See more

Rated 5 out of 5 stars

I was a little bit suspicious of the site because the website isn’t the most sophisticated and the prices felt too good to be true, in some cases. However, I’ve placed 3 orders and all 3 have... See more

Rated 5 out of 5 stars
Verified

Great price and very fast delivery. Will defo buy again

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3.8

Great

TrustScore 4 out of 5

280 reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Guerlain Mitsouko Eau de toilette?

I ordered Guerlain Mitsouko Eau de Toilette.

It came packaged in what looked like Guerlain packaging, and the bottle looked like Guerlain eau de toilette, but when I sprayed the eau de toilette it smelt very weak.

Next time I will buy it from a shop I can trust (e.g. John Lewis).

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service ,no1 in uk

Thank you luxeperfumes.co.uk! You are the best ,no 1 in Uk -best prices and quality ! I ve never been disappointed by their service anyhow …fast delivery ,good communication,thanks for your great business,will be back soon,I m loyal and will use you in the near future again .Thanks,excellent,truly recommend

September 2, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

The packaging was hanging together and…

The packaging was hanging together and it was possuble to access the contents without removing the tape and packaging. The box was out of shape and left the impression that the box had been rifled. I have complained to Evri and I am stillawaiting their response. It is not the wayacustomer should recieve their order. I have kept the box for further investigation.

August 26, 2025
Rated 1 out of 5 stars

Absolutely cannot recommend this company!

Had never used this company before but they had a fragrance at a great price that I was looking for. I bought it and it arrived quickly, however upon delivery by Evri I noticed when the courier handed me the box it seemed a bit light and was battered and tatty looking. When I got the box into my house I saw one side of the box was ripped open and battered and torn and then I opened it to discover a box full of bubble wrap but no perfume. I contacted Luxeperfumes straight away, they responded the next day briefly saying that because they can see my parcel was delivered to me at the door by Evri they won't be helping me at all, even though I explained what the problem was they are not interested. I'm actually appalled by their customer service. I have now tried to contact them another 3 times but they will not respond. The packaging on the box was shocking and hardly surprising that it didn't last the journey. It wasn't just a cheap fragrance either so now they have my money and I have nothing and basically I've been told tough luck they won't do anything to help.
I've contacted Evri, still waiting on a response from them too. I have been in touch with Klarna who I used to pay for the perfume and they are now assisting me. I can't recommend Evri either because when the courier took a photo of himself handing parcel to me he cleverly took a photo of the box on the side that wasn't damaged, nice one Evri👍🏻 Won't shop here again and unfortunately can't recommend them due to the way they dealt with my issue.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

They lost my order

They lost my order
Its been 10 days i didnt recieve my order yet. No one is replying even. And no one to contact. I mailed also on sales@luxeperfumes but no one replied.
Scammers.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

I have been a regular customer and I…

I have been their regular customer and I have purchased a lot of fragrances from them. I have not found any issues regarding quality of fragrances and delivery timeline. However, I experienced something out of
extra ordinary when I placed my latest order on 10/7/25. As I was going abroad, I provided my friend's address as delivery location. Surprisingly, I got email from them confirming details as I never asked to deliver on other address. Order was delivered once I confirmed no issue to deliver at that address. This is something called "microscoping"( I know this is not a word in any dictionary). Keeping watch in such details is outstanding. You can never go wrong. 100% safe. Great work.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Empty Parcel

Parcel had arrived, but my order was not in there. I have emailed every weekend and I have had no reply or suggestion of a refund or a replacement

July 7, 2025
Unprompted review

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