Great products at a really great price, delivery was also really good. Only thing I would say is that when my parcel arrived the box was just placed in the flimsy cardboard box with nothing inside to... See more
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Company details
Contact info
Burnt Oak Pharmacy, 71-73 Burnt Oak Broadway, HA8 5EP, Edgware, United Kingdom
- sales@luxeperfumes.co.uk
- luxeperfumes.co.uk
Hasn’t replied to negative reviews
Guerlain Mitsouko Eau de toilette?
I ordered Guerlain Mitsouko Eau de Toilette.
It came packaged in what looked like Guerlain packaging, and the bottle looked like Guerlain eau de toilette, but when I sprayed the eau de toilette it smelt very weak.
Next time I will buy it from a shop I can trust (e.g. John Lewis).
Had a great selection of fragrances at…
Had a great selection of fragrances at a really good price
Didn’t receive products
Didn’t receive products, sent numerous emails and got no response, had to contact my bank to get a refund, I’d never use this company again.
Easy ordering quick delivery.
Easy ordering quick delivery.
Wide choices and great prices.
Great price and very fast delivery
Great price and very fast delivery. Will defo buy again
Price are ok ale product good quality
Excellent service ,no1 in uk
Thank you luxeperfumes.co.uk! You are the best ,no 1 in Uk -best prices and quality ! I ve never been disappointed by their service anyhow …fast delivery ,good communication,thanks for your great business,will be back soon,I m loyal and will use you in the near future again .Thanks,excellent,truly recommend
Good trustworthy sevice
Prompt delivery
Prompt delivery. Very good prices on most of their items compared to alot of other sites.
Excellent products and price
Excellent products and price . Although the delivery company managed to split open the box the products were undamaged.
Highly recommended
The packaging was hanging together and…
The packaging was hanging together and it was possuble to access the contents without removing the tape and packaging. The box was out of shape and left the impression that the box had been rifled. I have complained to Evri and I am stillawaiting their response. It is not the wayacustomer should recieve their order. I have kept the box for further investigation.
Absolutely cannot recommend this company!
Had never used this company before but they had a fragrance at a great price that I was looking for. I bought it and it arrived quickly, however upon delivery by Evri I noticed when the courier handed me the box it seemed a bit light and was battered and tatty looking. When I got the box into my house I saw one side of the box was ripped open and battered and torn and then I opened it to discover a box full of bubble wrap but no perfume. I contacted Luxeperfumes straight away, they responded the next day briefly saying that because they can see my parcel was delivered to me at the door by Evri they won't be helping me at all, even though I explained what the problem was they are not interested. I'm actually appalled by their customer service. I have now tried to contact them another 3 times but they will not respond. The packaging on the box was shocking and hardly surprising that it didn't last the journey. It wasn't just a cheap fragrance either so now they have my money and I have nothing and basically I've been told tough luck they won't do anything to help.
I've contacted Evri, still waiting on a response from them too. I have been in touch with Klarna who I used to pay for the perfume and they are now assisting me. I can't recommend Evri either because when the courier took a photo of himself handing parcel to me he cleverly took a photo of the box on the side that wasn't damaged, nice one Evri👍🏻 Won't shop here again and unfortunately can't recommend them due to the way they dealt with my issue.
They lost my order
They lost my order
Its been 10 days i didnt recieve my order yet. No one is replying even. And no one to contact. I mailed also on sales@luxeperfumes but no one replied.
Scammers.
I have been a regular customer and I…
I have been their regular customer and I have purchased a lot of fragrances from them. I have not found any issues regarding quality of fragrances and delivery timeline. However, I experienced something out of
extra ordinary when I placed my latest order on 10/7/25. As I was going abroad, I provided my friend's address as delivery location. Surprisingly, I got email from them confirming details as I never asked to deliver on other address. Order was delivered once I confirmed no issue to deliver at that address. This is something called "microscoping"( I know this is not a word in any dictionary). Keeping watch in such details is outstanding. You can never go wrong. 100% safe. Great work.
Empty Parcel
Parcel had arrived, but my order was not in there. I have emailed every weekend and I have had no reply or suggestion of a refund or a replacement
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