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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They are pleased with the quality and performance of the products, finding them to be a great value for the price. Consumers appreciate the build and design of the products, noting that they meet user demands and fit well together. Consumers highlight the company's customer service, praising the fast response times and helpfulness of the representatives. People also mention the speed of shipping and the careful packaging of their orders. However, some reviewers express mixed feelings about the delivery service and order processing, while others report positive experiences with these aspects.

Based on these reviews

Rated 4 out of 5 stars

I can only speak from my experience as i have only got some lights... but wow do they make a difference... somewhat spendy but with most electronics you get what you pay for... the simple fact of how... See more

Company replied

Rated 4 out of 5 stars

The delivery and support are quick. Sadly the design of the new LEDs does not allow to place the driver outside of the tent and there is no extensioncord available.

Company replied

Rated 4 out of 5 stars

Mars Hydro Makes some great products. Their lights are one of the best within the price range. I've had my best grows with them. Been using them for years now with zero issues on hardware. (App Softwa... See more

Company replied

Rated 4 out of 5 stars
Redirected

Changing to mars equipment had made my grow experience much better! I tell ppl to start out with mars!

Company replied

Rated 5 out of 5 stars

So started with mars hydro as a beginner , first grow finished and can't complain about it , everything did what it should be done , got a nice harvest , just the app connections and updates could be... See more

Rated 5 out of 5 stars

Parcel arrived really fast an packaging on point ;) Really good quality material and easy to set up , smart built Got Ihub pro + TSW2000 + Fan and sensor for grow room & VG40 + Humidifier And... See more

Company replied

Rated 5 out of 5 stars

I had an issue with the order I placed and wanted to return the item. Their was no phone number to contact anyone - nothing but a customer service email address. I was very skeptical at best Tha... See more

Company replied

Rated 5 out of 5 stars
Redirected

Overall product is Great! As a beginner grower I thought the process would be difficult. So from seedling until flowering the Mars Hydro product has been my first of choice among other competitors.T... See more

Company replied

Rated 5 out of 5 stars

If you have supplemental lights from another company that doesn’t provide mounting brackets mars has got you covered. Their supplemental lighting brackets fit spider farmers supplemental light bars... See more

Company replied

Rated 5 out of 5 stars

One of my inline-fan broke but they sended me a replacement immediately. They have very honest and satisfied customer service. I'm sure I'll stick with them for further purchases.

Company replied

Rated 5 out of 5 stars

Iv been growing for 25 years,mostly out doors. I recently purchased the Fc6500 with the adlite. Shopping day after day for the right light for my needs and budget, thanks to mars hydro I was able to d... See more

Company replied

Rated 5 out of 5 stars

Maybe I just got lucky but I legit ordered my Ts1000 kit direct from Mars Hydro on Sunday night, 2/8 my order got processed, I received confirmation and expected to wait at least a couple of weeks o... See more

Rated 5 out of 5 stars

I recently purchased a Ph meter. The post office lost it. When I contacted Mars Hydro they immediately offered and gave a full refund. Excellent service and followup to see if I had received the refun... See more

Company replied

Rated 5 out of 5 stars

Mars Hydro has exceeded my expectations! Their grow lights are top-notch, with incredible coverage and intensity. The build quality is solid, and the customer service is exceptional. I’ve seen amazing... See more

Company replied

Rated 3 out of 5 stars

company are absolutely useless sent them two tickets or messages whichever you want to call it don't bother replying I certainly won't be buying any of their goods anymore more. And that includes spi... See more

Rated 5 out of 5 stars

Great quality products all around, starting from packaging and build quality it is continued in product performance and all around understanding of user demands. Also what is not as important but... See more

Company replied

Rated 5 out of 5 stars

I see a lot of negative reviews, and I can say, unloyal concurent. I ordered on Sunday from EU stock and recived grow kit in 3days. Wasn't home so collected it today. I can advise to buy because they... See more

Rated 5 out of 5 stars

This fan works as expected and moves all the air that I need to move. It has a lot of functionality to it. In manual mode the fan can be run at any speed. In auto mode I use it to evacuate high temper... See more

Company replied

Rated 5 out of 5 stars

I bought two of the TS1000 lights direct from their website and everything was bang on from I hit the confirm order button, tracking details all the way and only took a week to arrive. Packaging wa... See more

Rated 5 out of 5 stars

Mushi was the person on the other end of my Emails and is an excellent part of your team! Great response times (must be in a different time zone because the replies were always around 3am my time so I... See more

Company replied

Rated 5 out of 5 stars

Customer service resolved my issue immediately! I was very suprised at how fast they responded back and just how hassle free and easy they made it. I can't wait to get my lights and test them out! If... See more

Company replied

Rated 5 out of 5 stars

I've ordered multiple times and different things like lights (ts series, fc series and fc evo series) and tents in different sizes. And I always get my stuff fast and without any problems. There are... See more

Company replied

Rated 5 out of 5 stars
Redirected

Simple easy hassle free plus hands down in my honest opinion and I have been growing for over 20 years and the Mars-Hydro set up is hands down one of the best on the market period.

Company replied

Rated 2 out of 5 stars

We ordered the ts1000 tent kit on 24th Jan 2021 its still not arrived nor have we had a tracking number but at least we keep getting emails and being told that there's been an in flux of orders and... See more

Rated 5 out of 5 stars

MARS-HYDRO IS AN EXCELLENT COMPANY WITH GREAT CUSTOMER SERVICE. I ORDERED 2 OF THE EVO-6500 SAMSUNG 750 WATTS LED LIGHTS. EXCELLENT LIGHTS WITH GREAT RUSULTS. MUCH BETTER RESULTS THAN CALIFORNIA WO... See more

Company replied

Rated 5 out of 5 stars

Iv had two orders now both turned up on time was a slight problem with one an they more than happily sent out a replacement part and a free Bluetooth usb great service and back up

Company replied

Rated 5 out of 5 stars

I just bought my second marshydro light the TS 1000. Iam very happy with the first marshydro led full spectrum light panels I bought. My plants are 6 ft tall and iam about to flower them out starting... See more

Company replied

Rated 5 out of 5 stars

Over past 2 months I have purchased a number of items from Mars Hydro. I wish I came across them sooner! It is rare to work with such a responsive sales team. Advice and assistance in products. I... See more

Company replied

Rated 5 out of 5 stars

The shipping was 3 days! super fast! to Denmark (EU) And customer service was even faster! Everything came packed just fine and flawless! it even included some stickers! haha Testing the "TS1000... See more

Rated 3 out of 5 stars

Brilliant tent and humidifier! But would recommend saving a bit of money and get it without the iconnect controller as will give you nothing but greef other than that would highly recommend.

Company replied

Rated 5 out of 5 stars

EXCELLENT COMPANY, GREAT CUSTOMER SERVICE FROM BEGINNING TILL END. BOUGHT A MARS TS 1000 DIRECT FROM THEM AND JUST SO HELPFUL ALL THE WAY. I WOULD GOVE 6 STARS BUT CAN ONLY LEAVE 5. KEEP UP THE GO... See more

Rated 5 out of 5 stars

Discret packaging, the fastest shipping that got to me in 3 working days, materială and the products are verey nice and have the best quallity that other brands give at moutch more price

Company replied

Rated 5 out of 5 stars
Redirected

Hi I have been using marshydro for 5 years. I use TS1000 and TSL2000 i have 4 TSL2000 and 1 ts1000. Also have 2 mars 2x4 tents and a 3x3. Iv had great results from this equipment. The ppm is still the... See more

Company replied

Rated 5 out of 5 stars
Redirected

Been using Mars Hydro products for years. Never had any problems, great customer service nothing but good things to say

Company replied

Rated 5 out of 5 stars

Quick shipping, everything went smooth. Decent quality products. Their site could be working faster, but outside of that everything else is perfect.

Company replied

Rated 5 out of 5 stars
Redirected

Quick delivery and great products. Two grows in and 2 tents invested now! 3rd know on the way and excited for many more.

Company replied

Rated 5 out of 5 stars

I bought a TS 1000 back in 2023. Not only it boosted my yield, but I had no problem with the device whatsoever. The delivery was quick and without any problems.

Company replied

Rated 5 out of 5 stars

The best quality company at this time very fast shipping 3 days until îi received my product

Company replied

Rated 5 out of 5 stars
Redirected

Awesome quality and simple to use products, quick and reliable service

Company replied

Rated 5 out of 5 stars

I had a problem with the inline Fan but we are able to find a solution. Support answers within hours or right the next day (except for weekends). Earlier I had a problem with the LED too even a... See more

Company replied

Rated 5 out of 5 stars

Purchased a Mars hydro two bucket DWC system.. Air pump went bad reached out to customer service wasn't expecting much but after prompt communication and sending a short video, I thought I might b... See more

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Company details

  1. Hydroponics Equipment Supplier

Written by the company

Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing


Contact info

4.0

Great

TrustScore 4 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Happy

So started with mars hydro as a beginner , first grow finished and can't complain about it , everything did what it should be done , got a nice harvest , just the app connections and updates could be a bit better .

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

I will be back for more

Fantastic build quality. Excellent value for money. I will be back for more.

September 25, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars
Redirected

Awesome quality and simple to use…

Awesome quality and simple to use products, quick and reliable service

September 24, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

One of my inline-fan broke but they…

One of my inline-fan broke but they sended me a replacement immediately. They have very honest and satisfied customer service. I'm sure I'll stick with them for further purchases.

September 19, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement.

Appreciate your support and we are always here to help! Happy growing!

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars
Redirected

Quick delivery and great products

Quick delivery and great products. Two grows in and 2 tents invested now! 3rd know on the way and excited for many more.

September 17, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the quickest and best service possible.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Awsome products !

Parcel arrived really fast an packaging on point ;)
Really good quality material and easy to set up , smart built
Got Ihub pro + TSW2000 + Fan and sensor for grow room & VG40 + Humidifier
And really think to get one of them Inline Fan + filter ..
Is my third indoor garden and the gear of Mars Hydro make it so easy I’m surprise and delighted :)

Highly recommend!

September 7, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the best product and service possible.

Best Regards,
Mars Hydro Customer Service Team

Rated 4 out of 5 stars

fast delivery

July 8, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the quickest and best service possible.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Great Bang for Buck

May 30, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for your kind words! We’re thrilled to know you find our product a great value for money. We’ll keep working hard to deliver quality products and services.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars
Redirected

Tsw2000

Love my light. My inhouse garden is great all thanks to mars hydro

September 7, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

I had an issue with the order I placed…

I had an issue with the order I placed and wanted to return the item. Their was no phone number to contact anyone - nothing but a customer service email address. I was very skeptical at best
That said, I reached out to their CS and surprisingly received a response the next day from an agent names Esther.
Esther was delightful and extremely helpful and thorough. She was a pleasure to deal with and made my entire experience with Mars Hydro incredible. She facilitated the return, sent a return label and saw to it that I received my refund.
She was GREAT!
If you have any issues with anything you buy from Mars Hydro - they will back their products but more importantly they support their customers

August 26, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement.

Appreciate your support and we are always here to help! Happy growing!

Best Regards,
Mars Hydro Customer Service Team

Rated 4 out of 5 stars
Redirected

Changing to mars equipment had made my…

Changing to mars equipment had made my grow experience much better! I tell ppl to start out with mars!

August 26, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thanks for the trust and for recommending us! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

The best team

The best team that ii see. evrytime that ii have a problem they was quick to a response. Good quality an cheap prices. I buyed a tent and a mistifier that work verry great

August 14, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you so much for your wonderful feedback! We are thrilled to be called "the best team" – that means a lot to us. Our goal is always to provide quick, helpful support and high-quality products at affordable prices.

We truly appreciate you choosing us and taking the time to share your experience. We look forward to serving you again in the future!

Best regards

Rated 1 out of 5 stars

Bought a TSL 2000(300w)

Bought a TSL 2000(300w), had a dent in the housing and the wire was cut, contacted them and got no reply for months, now taking it to court. This seller doesnt abide by consumer laws. Do not buy from this company.

March 25, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thanks for leaving a message here.

We are sincerely sorry for the unpleasant shopping experience.
Could you please send us your order information to our email:solutions@mars-hydro.com? We will help you solve your problem and give you a satisfactory solution.

Thanks in advance for your kind cooperation.

Best regards.
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

TS1000

I bought a TS 1000 back in 2023. Not only it boosted my yield, but I had no problem with the device whatsoever. The delivery was quick and without any problems.

August 22, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the quickest and best service possible.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Best grow lights eveeer!

February 26, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We're thrilled to hear you're loving them! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 4 out of 5 stars

I like Mars Hydro

The delivery and support are quick. Sadly the design of the new LEDs does not allow to place the driver outside of the tent and there is no extensioncord available.

August 21, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for your positive feedback on our delivery and support! We truly appreciate it. We also thank you for pointing out the design limitation with the driver placement; this is valuable feedback for our team.

Appreciate your support and we are always here to help! Happy growing!

Best Regards,
Mars Hydro Customer Service Team

Rated 1 out of 5 stars

Bad quality

Bad quality , bad design , missing pieces , long way delivere , bad comunication, no garantly.
I dont want use any more front yours shit products

July 7, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear customer,

Thanks for leaving a message here.

We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please contact us at solutions@mars-hydro.com and send us your order information? We will help you solve your problem and give you a satisfactory solution.

Thank you again for your feedback, we will continue to improve our service. We hope we can always provide our customers with good service as the policies advertised on our web.

Best regards.
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

I just bought my second marshydro light and i love their products …

I just bought my second marshydro light the TS 1000. Iam very happy with the first marshydro led full spectrum light panels I bought. My plants are 6 ft tall and iam about to flower them out starting Sept 1. I will switch to 12/12 from 16/8. Im going to flower them out September October and 2 weeks in November. I love marshydro

August 16, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for your continued support and trust in Mars Hydro! We’re thrilled to hear that you’re happy with your TS 1000 and your plants are thriving. We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

excellent

excellent, site works good and i can't wait to get my products :)

August 14, 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thanks for your support of Mars Hydro! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

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