Numoya Reviews 1,027

I’ve tried too many bonnets that slip off at night, but this one actually stays. Soft, breathable, and somehow keeps my curls looking like I just styled them. Arrived earlier than expected too, always... See more

Very fast service. Everything went well. Tracking easy Parcel arrived safely.

What I appreciated most was that there wasn’t any plastic overload. Everything inside looked clean and recyclable. It’s small, but it shows they actually think about the planet and not just about sell... See more

I did not like the check out process being offered all the extra stuff. All I wanted was what I bought, I also was not happy getting billed for 2 items i only ordered one. Thank god for Taylor Porta... See more

I ordered the brush as a gift for my sister but didn’t see anywhere to enter a different shipping address. When I received an email from Numoya the next day, I sent a message to support requesting tha... See more

Taylor corrected an error I made in ordering super fast! I had placed an order with an incorrect payment method, and asked to have that order canceled immediately. This was done via the contact direct... See more

I needed to cancel my order, and did so within a few hours of purchase. I’ve done this with other international companies only to be told CAN’T. Some of those have been within 30 mins of purcha... See more

My order mistakenly showed two purchases of the styling brush. I contacted customer support and the situation was resolved quickly and easily. I received emails telling that it was corrected, one sa... See more

Great service , transparency with all communication . Erica was very professional and friendly . Great product , does exactly what it’s supposed to do , solid well manufactured product . Compact and v... See more

I accidentally ordered 2 hair dryers when I only wanted 1. I sent a message back checking to see if I could cancel one of the hair dryers. I am so impressed with your customer service. I had a pr... See more

I bought product and if paying for it, realized I used the wrong shipping address. I immediately emailed the company, I believe was on a Sunday, to change the address. Thinking I wouldn’t get a respon... See more

Claire, Marie and Taylor assisted me greatly when I had an issue ordering a product for my wife for Christmas. The issue was my mistake entirely however the team at Numoya sorted it out quickly and m... See more

I received the Go Pro brush but sadly it doesn't work with my hair. Trying to return it is proving to be a nightmare with their customer support asking me to send photos/videos of me using it. Erica e... See more

Dec. 6 was my first time ordering from Numoya. On receiving confirmation I noticed an error in the Send To address (my mistake). I contacted Customer Service immediately and within a short time time M... See more

I had an enquiry about my order and Taylor answered honestly and was very helpful. Even though we were unable to resolve the issue I was still happy that Taylor responded quickly and politely

Made purchase online, and after checking I found that I had not changed the ordered to the correct plug. I sent an email through to Numoya requesting a change and it was no trouble for them to amend t... See more

I received a hairdryer on 15th November from Numoya and it was faulty . I sent email to Customer Support explaining this . I dealt with Taylor Porta who was very helpful and advised she would send m... See more

I followed up with them on an error on my part—I mistyped my email address. When I didn’t receive a confirmation, I checked my order and discovered my mistake. I emailed the company. In all honesty, I... See more

At first glance, the silq bonnet just looked like another sleep cap, but it’s actually so soft and comfortable. It doesn’t slip off at night, and my curls look better in the mornings now. It’s one of... See more

Well so far so good? My hot brush arrived in good time, well packed and seemingly easy to set up. Unfortunately it turned out that it was faulty. However, I cannot fault the customer service who respo... See more

I had to contact customer service for an issue with my order, my error, not theirs. Erica was quick to respond and totally resolved my issue.

Having made a mistake in my ordering and realising it soon after, I emailed a cancellation. Very soon after I receive notice that the order had been cancelled and my refund deposited in my account.

I made a mistake when ordering both with the amount and the shipping address. I emailed Numoya and received a quick response that my request for correction had been received. The next morning I receiv... See more

In all, I was not happy with the ordering process because I was pressured to keep purchasing more items. I was not allowed to go to the next page without purchasing. However, Marie came to rescue by v... See more

This website is easy to use and very easy to order. My only problem was that I wanted to send it interstate and forgot!! I wrote to Numoya and had a lovely answer from Taylor telling me that they have... See more

Erica Brennan in Customer Support was very helpful with her assistance. She responded quickly & answered the questions regarding my order. ⭐️⭐️⭐️⭐️⭐️ Thanks!!

I had a question about charging my hair brush. Erica was quick to respond with an answer in a very professional manner Thank you , Erica ! Sharon Gervino

Erica responded to my email right away told me my order was canceled per my request and the refund is on its way. Can't get any better service than that. Thank you Erica

I changed my mind about the go brush and emailed- I got a quick response. I wanted to cancel and it was refunded fairly quickly - I appreciated Marie’s help !

I had accidentally ordered the same item twice. I couldn’t cancel it on the website, but when I emailed them, they got back to me right away and canceled the extra order and thank you to Erica for he... See more

Marie was outstanding when contacting me and providing me a refund. I must say that she was the most helpful person I have ever dealt with. Thank you, Marie. May you have a Merry Christmas.

Erica was quick and very efficient in handling my situation and get a quick refund. Diane Buttimer

I wanted to cancel my original order as I had seen a product I ordered. This was carried out very quickly and with no fuss. Thank you Marie you are so efficient and approachable. Christine Wallace

Fast, efficient response which absolutely surprised me and I was very grateful. Well done Leanne !

Thank you for your quick response to my E- Mail and to cancell y order.I also want to thank Taylor Porta for her help in getting this done. I think your company is first rate in the way my request was... See more

If the hair brush that I ordered is as good as Erica’s support, I will be very happy that I made the purchase and I am indebted to Erica for correcting my mistakes!

Even though I accidentally ordered 2 brushes the lovely support person Marie helped me out straight away and changed my order with a refund thank you Marie

Taylor @ nuyoma was exceptionally helpful for us all to come to a solution with my emails, as I felt the hair brush did not suit me. Thank you again to everyone.

Made a return very easy and responded quickly, Very polite, friendly in correspondence.

I accidentally ordered two of the curlers. I sent a request to please cancel the second curler. It was ordered by mistake. I didn’t think I would hear anything back until morning. But I received notic... See more

Decided after ordering that I wouldn't purchase. However decided I wanted my lifelong long hair to be shorter. Can't be bothered with blow-drying since I retired and this product looks easy to use for... See more

I would like to express my appreciation for Taylor from the Numoya Customer Support Team. I recently needed to change my delivery address, and Taylor handled the request with professionalism, clarit... See more

I made a mistake on my order, emailed them straight away, amazingly got a reply, and the order was changed. I couldn’t believe the service, well done!Tayla Porter was amazing, thanks

I noticed that my address was wrong. I reached out and received a response very quickly. Erica fixed my address.

Wasn’t even sure they shipped to my area, so I half expected an email saying sorry, can’t deliver. But nope; parcel came right on time. Packaging looked spotless, everything intact. The products actua... See more

I didn’t even realise my order had shipped yet when it suddenly arrived at my door. Placed it late Friday night and by Tuesday morning it was here, perfectly packed. The box looked too nice to throw a... See more

This bonnet deserves some kind of award. It doesn’t slip, it’s soft, and my hair feels smoother than it has in years. Even my stylist noticed the difference.

I opened the box and just stood there for a moment because everything was so neatly arranged. Not a single thing out of place. No dust, no weird smell, just this super tidy presentation that made the... See more

I’ve ordered from way too many beauty brands at this point, and honestly Numoya beats most of them in delivery. Updates come regularly, parcels are clean, sealed, and always look new. I never once had... See more