OnBuy.com Reviews 109,196

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the competitive prices and the wide variety of products available. Many consumers highlight the fast delivery service and the well-packaged items. People also value the easy-to-use website and the informative product descriptions. The constant communication from the company regarding the order status and delivery is another aspect that consumers find particularly helpful. Consumers report positive experiences with the product quality and the customer service provided. The products often meet or exceed expectations, and any issues are typically resolved quickly and efficiently. The company's care for its customers is evident in the follow-up emails to ensure order satisfaction. Overall, reviewers express satisfaction with the shopping experience and are likely to use the company again in the future.

Based on these reviews

Rated 4 out of 5 stars
Verified

Happy with the retailer. Prompt updates of my order, helpful reviews about products, confirmation from my end that order has arrived with an array of options if not, facility to direct message the sel... See more

Company replied

Rated 4 out of 5 stars
Verified

Ordering was very easy. Given expected del date which was only a day late. Did worry getting asked to review as should have arrived but hadn't but did when received. Onbuy good but would have appr... See more

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Rated 4 out of 5 stars
Invited

great seller and fast delivery, all Weather Floor Mats Cargo Liner for kia Sorento 2021 fit good and quality good but the holes for hooks is slightly different place but that is no problem because Ma... See more

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Rated 4 out of 5 stars
Invited

Just wanted to find some nerve pain relief that is more specific that what you find in pharmacies so placed an order and it was sent and delivered slightly quicker than stated so quite pleased with it... See more

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Rated 5 out of 5 stars
Verified

I recently bought the Samsung Galaxy A56 (A566B) 5G, 12GB/256GB Dual SIM in Olive, and I’m extremely satisfied with it. The phone looks beautiful — the olive colour is elegant and unique. It runs v... See more

Company replied

Rated 5 out of 5 stars
Invited

Okay first time on using OnBuy.com wasn’t too bad it as a wide variety of items at reasonable prices I may use it again but I’ve got to be honest eBay is probably better but that’s just opinion plus I... See more

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Rated 5 out of 5 stars
Verified

I found it easy to wander around the website and find interesting things. I found exactly what I wanted and buying it was easy plus I felt good getting a few pence off too. Anyway purchasing was simpl... See more

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Rated 5 out of 5 stars
Verified

I bought my PS5 from OnBuy, and I’m really impressed! Delivery was quick, packaging was secure, and the console works perfectly. The graphics are stunning, load times are super fast, and the DualSen... See more

Company replied

Rated 5 out of 5 stars
Invited

First time I have bought from OnBuy and was a bit worried, I shouldn’t have been received genuine item far quicker than expected. Very happy with purchase, it is a present so not set it up but came... See more

Company replied

Rated 3 out of 5 stars

Delivery company they use are DHL and they are bloody useless. Waited in last 2 days to receive it. Yesterday it didn’t arrive and I was not kept updated. Driver turned up today got out the van rooted... See more

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Rated 5 out of 5 stars
Invited

Very good service.. Very satisfied with the ordering process and delivery was great.. It was delivered 3 days earlier than expected (just glad my gorgeous man was able to rearrange his plans to re... See more

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Rated 3 out of 5 stars
Invited

This product arrived very quickly. Well packaged. However when I read the instructions it said not suitable for people with psoriasis, which I have?! I have obviously not used the facial steam... See more

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Rated 5 out of 5 stars
Invited

I found it a transcendental, euphoric, out of body experience ordering from On Buy. I don't know if I'll ever be able to recapture that unique feeling again. Maybe by ordering again!! Watch this space... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered two items which unfortunately came from two different suppliers. The one supplier delivered within 3 days of ordering but the other was a nightmare but eventually delivered 11 days after pr... See more

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Rated 3 out of 5 stars
Invited

I brought a rug, although cheaper, it was exactly the same as the bad quality rug I had previously purchased from Tik tok shop, not the best but price is reasonable for what I got. The rug looks a bit... See more

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Rated 5 out of 5 stars
Verified

Great product and service. This temperature gauge works via Bluetooth and connects to your phone through an app. You can keep a constant eye on your outdoor cooking giving fantastic results every tim... See more

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Rated 5 out of 5 stars
Verified

Ordered this bed base for a friend. She is over the moon with her delivery. Not only was it on time but it was well packaged. I was super impressed with the company's communication throughout the pr... See more

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Rated 5 out of 5 stars
Invited

Bought 4 dining room chairs in the colour brown (like a taupe/mink colour) absolutely stunning. Items came earlier than expected and packaged extremely well. 5 ⭐service I would highly recommend and w... See more

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Rated 5 out of 5 stars
Invited

Great product, flush vent for outside windows, easy to fit no screws needed. Quick delivery, highly recommend. I've used this company before and will definitely use again.

Company replied

Rated 5 out of 5 stars
Verified

I am happy with the product supplied. I found this company by looking through the Internet, looking at the price paid value for money. Great correspondence start to finish, packaging and post on point... See more

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Rated 4 out of 5 stars
Invited

Ordered soft toys for my grandson at a much reduced price and they were excellent value for the quality. If you want to save money and can wait a few weeks for delivery it is well worth using onbuy. F... See more

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Rated 5 out of 5 stars
Verified

Used On buy for over 3 years now. Price is nearly always cheaper than that other lot, and usually includes carriage. Try it, you maybe surprised like I was. Only had one problem,item replaced overnigh... See more

Company replied

Rated 5 out of 5 stars
Invited

The process from start to finish was quick and easy. Delivery time was extremely quick. Instructions on assembly could have been made a bit clearer, bolt sizes not very clear, but a bit of common sens... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought this particular item from another well known online company But OnBuy were cheaper and definitely faster than this well-known company That ive already bought another item from them T... See more

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Rated 4 out of 5 stars
Verified

I like Onbuy really easy to order from and some really good bargains altho not all items are cheap but after look around to see they seem to sell everything you need on the site.

Company replied

Rated 5 out of 5 stars
Verified

i am happy with the company care for customers ' order, and I found out that beside healthy food the company also sell other things too. that is convenience and helpful even an email from the compan... See more

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Rated 5 out of 5 stars
Verified

My husband is very pleased with his wallet. It looks good, has various pockets for different things and is easy to access. It feels lovely and soft and smells wonderfully of leather!

Company replied

Rated 4 out of 5 stars
Invited

The ordering went smoothly the delivery was just a tad late which suited me because I was late returning home. The delivery man was a nice chap so I thanked him for arriving at just the right time for... See more

Company replied

Rated 5 out of 5 stars
Verified

Book I ordered arrived quickly and in perfect condition. The price was the cheapest I found for the book, as new and in the latest edition. The ordering process was easy, I was sent confirmation of di... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy website to use to find the product/s you require and very informative regarding their usage. Ordering was also very easy and the delivery of my vit K2 was prompt. Will definitely use OnBuy aga... See more

Company replied

Rated 4 out of 5 stars
Verified

The OnBuy seller with which I was dealing has been a nightmare on communication. OnBuy Customer Service, on the other hand, have been great. Obtaining an address for the seller was crucial in my advan... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased 3 products from OnBuy and received my items in a well packaged manner, great condition and in a short timely manner. I was very pleased with the cost of these products and the del... See more

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Rated 5 out of 5 stars
Verified

Arrived in great condition well packaged The chest of drawers is ideal for any bedroom great love it I would definitely recommend Only thing was it did take a bit of time to assemble Other th... See more

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Rated 5 out of 5 stars
Invited

First time using this company. Delivery of DVD box set arrived timely and very well packaged. Also received an email from the company to check that the package had arrived. Not watched it yet but so... See more

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Rated 5 out of 5 stars
Verified

Easy access with minimal effort and fuss to a great selection. The service is second to none and you don't even need to leave your home. It's a 10/10 for everyone I've dealt with as I've never had any... See more

Company replied

Rated 5 out of 5 stars
Invited

Product was so much cheaper than on amazon and iherb!! Came in official packaging as well, shipped quickly. Overall good experience

Company replied

Rated 4 out of 5 stars
Verified

First time using them, to buy a Halloween pumpkin my daughters were after. So the product was OK. The delivery was nearly 3,4 weeks.... Which is pretty bad given I ordered something in beginning of Se... See more

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Rated 5 out of 5 stars
Invited

Got this for my Neighbour because she is so sore after having a bag put on Hope now her Stomach well heal Stoma spray

Company replied

Rated 5 out of 5 stars
Invited

Easy to use website, quick delivery, could of been packed a bit better, but overall a good experience, would definitely use again. Prices were reasonable.

Company replied

Rated 5 out of 5 stars
Verified

It a very good product i like the kitchen rolls nice size works very well strong and doesn’t fall apart like some iv had so happy with my delivery

Company replied

Rated 4 out of 5 stars
Invited

My parcel came on time is convenient and easy to put together and apon testing (whilst not chocking) seems to work as said... 👍

Company replied

Rated 5 out of 5 stars
Invited

Easy to use site. Item cheaper than other sites with free postage. Will be buying again from onbuy. Fast efficient service.

Company replied

Rated 4 out of 5 stars
Invited

Placed one order so far. Prices are reasonably priced, and arrived in good condition. Product was delivered when expected.

Company replied

Rated 5 out of 5 stars
Verified

OnBuy.com have a large variation of products available at competitive prices. The items I have ordered usually arrive before expected.

Company replied

Rated 5 out of 5 stars
Verified

OnBuy.com have a large variation of products available at competitive prices. The items I have ordered usually arrive before expected.

Company replied

Rated 5 out of 5 stars
Verified

I buy alot of different products from onebuy.com everything I have bought has been fantastic. Speedy dilivery quick response .

Company replied

Rated 5 out of 5 stars
Invited

Product "George" the pig: true to discription, good colours, nice size (40cm) for a child. Delivery was slow but would buy again.

Company replied

Rated 5 out of 5 stars
Verified

My parcel was well packaged and the delivery was really fast, unlike other shops I have purchased from in the past. The price was cheaper too. Thank you so much

Company replied

Rated 5 out of 5 stars
Invited

Faster than expected delivery. Good quality body suit. My boy was so excited to try it on.it looked great on and comfortable!

Company replied

Rated 5 out of 5 stars
Verified

Love it great shopping experience all items i have had have come quickly. They sell anything and everything. I do question if pokemon cards are real or fake with the individual seller. But on buy is l... See more

Company replied

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Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About OnBuy.com

Written by the company

OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
Visit OnBuy Shop By Brand Shop Popular Help & FAQ Sell With OnBuy

Contact info

  • 167-169 Great Portland Street, Fifth Floor, W1W 5PF, London, United Kingdom

  • onbuy.com

4.4

Excellent

TrustScore 4.5 out of 5

109K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Online Superstore

Fantastic range of products available.,from groceries to trainers,to clothes to ladders to power tools etc.Good communication,fast delivery,easy to navigate website.Overall,very impressed.

October 14, 2025
OnBuy.com logo

Reply from OnBuy.com

Darren Peart

Thank you for your wonderful feedback. We are pleased our wide product selection and fast delivery, along with clear communication, made shopping easy for you. We appreciate you taking the time to share your experience.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

Item received quick delivery. Good price Mattress new comfortable perfect fit. Very satisfied customer. Recommend Trusted seller Thanks. Thanks

Item received quick delivery. Perfect comfortable. Satisfied.Trusted seller. Thanks

October 12, 2025
OnBuy.com logo

Reply from OnBuy.com

MRS MAREA AGARD

Thank you for your review. We are pleased the mattress arrived quickly, fits well and is comfortable, and that you were happy with the price.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Love using trust pilot

October 15, 2025
Unprompted review
OnBuy.com logo

Reply from OnBuy.com

Rose Barr

Thank you for your kind feedback. We are pleased you enjoy using Trustpilot and appreciate you taking the time to share this.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

Bargin prices

Absolutely great deals on here. Happy and will be sharing to family & friends 🤗

October 15, 2025
OnBuy.com logo

Reply from OnBuy.com

customer

Thank you for your lovely review. We are delighted you found some great deals and will be sharing OnBuy with family and friends.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

EXCELLENT

The product was good for the price and came in time.

October 12, 2025
OnBuy.com logo

Reply from OnBuy.com

Maria Carmen Copley

Thank you for your review. We are glad the product offered great value and arrived promptly. We hope it continues to meet your expectations.

Have a great day!
OnBuy Trustpilot Team

Rated 4 out of 5 stars
Invited

Happy Customer

Happy with the product and great price. Delivery a little slow but would buy again.

October 15, 2025
OnBuy.com logo

Reply from OnBuy.com

Samantha Donald

Thank you for your feedback. We’re pleased the product and price met your expectations and apologise that delivery took longer than hoped. We look forward to helping you again.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

Very pleased with quality of mat and…

Very pleased with quality of mat and price

October 12, 2025
OnBuy.com logo

Reply from OnBuy.com

Rob Angel

Thank you for your kind feedback. We are delighted the mat met your expectations for quality and value. We appreciate you choosing OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

Good Experience

Good SELECTION, FAIR PRICES, DESCRIPTION of Items.
DELIVERY Good with Information
I experienced an Easy to Read Site with a Good selection of Items on a Range of products.

Thank You

October 12, 2025
OnBuy.com logo

Reply from OnBuy.com

V.Lodge

Thank you for your kind review. We’re pleased our wide selection, fair prices and clear item information, along with helpful delivery updates, made shopping easy.

Have a great day!
OnBuy Trustpilot Team

Rated 4 out of 5 stars
Verified

Reasonable price

Reasonable price, fast delivery, serious service, I am very satisfied,

October 15, 2025
OnBuy.com logo

Reply from OnBuy.com

Kit man Pun

Thank you for your kind feedback. We are pleased our competitive pricing and quick delivery from our sellers met your expectations and that you found the service reliable.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars

Fake Product

I ordered a product through Onbuy that is a fake product. I believed I was buying Kirkland Minoxidil but have been sent a copycat brand (same packaging etc except different company name) that contains no Minoxidil. There is no chance I'm using it. It was sent from China and clearly aims to fool people into buying it thinking it is something it is not.
When I try to log in to Onbuy it repeatedly states its sending an email to log in and doesn't.
My first and last time using Onbuy

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Mostly free delivery!

Not the best search engine as lots of repetitive photos of items on this site but mostly free delivery and really great prices!!

September 29, 2025
OnBuy.com logo

Reply from OnBuy.com

Raine Kenny

Thank you for your feedback. We’re pleased to hear you value our free delivery and competitive prices, and we appreciate your note about repetitive product images and search results as we continue improving the site.

Have a great day!
OnBuy Trustpilot Team

Rated 3 out of 5 stars
Verified

Delivery rather slow

The screen protector is very good but it look a long time to arrive. I ordered the screen protector and a new phone from OnBuy on the same day - the phone came in two days and the screen protector took a week.

October 12, 2025
Rated 5 out of 5 stars
Verified

Good price

Good price, arrived quickly and wellnpackaged.

October 11, 2025
OnBuy.com logo

Reply from OnBuy.com

brenda

Thank you for your review. We are glad the price suited you and that the item arrived quickly and well packaged.

Have a great day!
OnBuy Trustpilot Team

Rated 3 out of 5 stars

Received my item and was not satisfied…

Received my item and was not satisfied with it. Contacted the seller who did not respond, OnBuy then responded reassuring me a full refund would be issued and to await return instructions. Instead a 50 pound refund was issued and not the the full amount of 123 pounds. I am still trying to get this matter sorted. Needless to say this will be the last time I use this company.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

You chased up the VAT receipt I asked…

You chased up the VAT receipt I asked for

October 15, 2025
OnBuy.com logo

Reply from OnBuy.com

Brian Kelly

Thank you for your review. We are glad we could follow up on your VAT receipt request and get that sorted for you. If you need any further help please get in touch.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

Good products and service

Good products, good Customer service, easy to use site. Happy with all purchases so far 👍

October 15, 2025
OnBuy.com logo

Reply from OnBuy.com

D. Wilcox

Thank you for your kind feedback. We’re delighted our products and customer service met your expectations and that you find the site easy to use. We look forward to helping with your future purchases.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

All good

All good . Arrived on time etc.

October 12, 2025
OnBuy.com logo

Reply from OnBuy.com

Dear Mrs Male

Thank you for your kind review. We are pleased your order arrived on time and everything was as expected. We appreciate you shopping with OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

This is my third order for this product…

This is my third order for this product from the same vendor on OnBuy.com and every time they arrive on time and in perfect condition 😘😘👍🤩

October 12, 2025
OnBuy.com logo

Reply from OnBuy.com

Steven Smith

Thank you for choosing the same seller on OnBuy again. We’re pleased to hear your orders arrive on time and in excellent condition. We appreciate your continued support.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

The ordering was simple

The ordering was simple. The price and delivery were excellent. Overall an excellent service and product.

October 12, 2025
OnBuy.com logo

Reply from OnBuy.com

Mr paul johnson

Thank you for your feedback. We are delighted the ordering process was straightforward and that the price and delivery met your expectations. It’s great to hear you enjoyed the product and service.

Have a great day!
OnBuy Trustpilot Team

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