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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's attention to detail and seamless service throughout the entire process, from initial purchase to final delivery. People appreciate the clear and constant communication, noting the friendly and helpful nature of the staff. Consumers highlight the smooth and predictable delivery service, often exceeding expectations with personable and efficient delivery personnel. The health and well-being of the puppies are a recurring theme, with reviewers expressing delight in receiving happy, healthy, and well-cared-for animals. The quality of service and the ease of the overall experience are frequently mentioned, with many customers expressing their satisfaction and willingness to recommend the company to others. The company's commitment to keeping customers informed and supported at every stage is highly valued.

Based on these reviews

Rated 5 out of 5 stars
Verified

Had Excellent experience with our Service and communication with Pawrade. Delivery company could have had better communications . Breeder reaches out to make sure everything was doing well with our... See more

Company replied

Rated 5 out of 5 stars
Redirected

I had a great experience with Pawrade. The entire adoption process was handled with utmost care and efficiency, ensuring a smooth journey. Communication was consistently clear and supportive, offeri... See more

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Rated 5 out of 5 stars
Verified

We were vacationing when we found our newest kid on Pawrade. In spite of our sketchy cell service at sea, Tony was easy to deal with. He answered all of my questions with patience and made our purcha... See more

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Rated 5 out of 5 stars
Verified

First of all, initially I thought this might’ve been a fraudulent company and I canceled my order. But after speaking with Emma or maybe it was Ashley or Emily whatever, she assured me that you were n... See more

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Rated 4 out of 5 stars
Redirected

This was an exceptional service. My pup came as expected, all the representatives along the way were helpful and got back to me quickly. Would definitely use again. My only complaint is the drop off s... See more

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Rated 5 out of 5 stars
Verified

I had a great experience working with this company. They make sure that you are well informed on every aspect of your purchase of a puppy. When traveling, they are so good at keeping you up to date on... See more

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Rated 5 out of 5 stars
Redirected

Great experience. Everything from the site navigation to puppy videos were wonderful. People answering the phones were very knowledgeable and the process was handled very smoothly. Breeder seemed v... See more

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Rated 5 out of 5 stars
Verified

All the procedures where easy to complete..the transportation guys where right on time to deliver Shorty.. I'm completely happy with dealing with the people at Pawrade..I will highly recommend them to... See more

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Rated 5 out of 5 stars
Redirected

Communication with Pawrade. They answered every call we made and keep us informed about our puppy arrival. What a beautiful animal Hannah really is. She is the perfect mini poodle.

Company replied

Rated 5 out of 5 stars
Verified

I used to own an English bulldog about 12 years ago and I loved him. I had a rough time in those 12 years and always thought about my bulldog. Now I’m retired and enjoying life and I wanted another bu... See more

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Rated 5 out of 5 stars
Verified

I loved the information I was given at each step in the process of getting Gracie‼️ Every person I talked with was very helpful—especially Pam‼️❤️ The delivery of Gracie last night went very smoothly!... See more

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Rated 5 out of 5 stars
Verified

Pawrade made my puppy purchase easy and enjoyable. All representatives were helpful and friendly, guiding me through each step.

Company replied

Rated 5 out of 5 stars
Verified

Super expedited process. Puppy arrived healthy & happy even after a very long transportation. Got her yesterday & she is quickly adjusting to her forever home.

Company replied

Rated 5 out of 5 stars
Verified

Everyone with Pawrade was excellent. They were informative, with no surprises. I would highly endorse them for anyone interested in a new puppy. I could not be happier!

Company replied

Rated 5 out of 5 stars
Verified

This was a great experience my first time trying this. Everything was amazing and smooth. Pawrade keep doing what you do and making families happy. Dawn is soooo lovable and adorable couldn’t be happi... See more

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Rated 5 out of 5 stars
Verified

after reading horrifying reviews, my experience with Pawrade was great! My puppy arrived totally happy and healthy and ready to play! They made the process as easy as can be, explaining everything a... See more

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Rated 5 out of 5 stars
Redirected

We received our new Sheepadoodle, now named Magnolia (Maggie) in great shape. Her delivery team from Puzzle Piece Carriers were great and communicated continually throughout the two day trip from Ohi... See more

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Rated 5 out of 5 stars
Verified

Everything went well except when Mae Capone arrived she smelled of cigarette smoke. I advised Pawrade not to use that company for deliveries.

Company replied

Rated 5 out of 5 stars

Contacted Pawrade to look for a Maltese as my previous Maltese recently passed. They had an excellent selection and were very thorough, helpful and transparent. The transport company, Express Puppie... See more

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Rated 5 out of 5 stars
Verified

The entire process was user friendly and easy, they were friendly and communicative, answered all of our questions. We picked up our puppy and knew what to expect before picking her up so it was like... See more

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Rated 5 out of 5 stars
Redirected

Everything was fantastic. It felt like a risk spending so much money for a puppy so far away, but the transaction went very smoothly. The communication was excellent throughout the process, and even t... See more

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Rated 4 out of 5 stars
Redirected

Customer service is best before the sale. Very hard to get ahold of anyone on the weekend before we were scheduled to pick our puppy up on Monday, driving 14+ hours to get him. Pup is awesome! Would h... See more

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Rated 5 out of 5 stars
Redirected

Pawrade was wonderful paying very careful attention to detail regarding every step of the entire process. We have a very well socialized puppy who is very close to being completely potty trained in u... See more

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Rated 5 out of 5 stars
Verified

My experience with Pawrade was very good. I had no complaints and they told me exactly what was going to happen step by step and what I needed to do. The travel company was also very helpful and very... See more

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Rated 5 out of 5 stars

From purchase through delivery the service was seamless. Constant and clear communication from friendly and helpful staff. My puppy arrived as scheduled with timing updates texted to me during her tra... See more

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Rated 5 out of 5 stars
Redirected

The delivery came off as predicted. I would say that they even exceeded our expectations. The hand off was smooth and the delivery guys were personable and efficient. The dog is delightful. She i... See more

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Rated 4 out of 5 stars
Verified

The communications can be a little confusing at first but all in all a great experience. Appreciated the phone call re vet record. It was a very minor issue per our vet but we appreciated that commun... See more

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Rated 5 out of 5 stars
Verified

This was my first time using online shopping for a puppy and was a bit skeptical but decided to give it a try. Pawrade was definitely a trust worthy option. Communication and updates were giving to me... See more

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Rated 5 out of 5 stars
Redirected

We found our newest family member thru Pawrade. They were very responsive and very accessible and very willing to share details and information; which assured us that we were dealing with an honest co... See more

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Rated 5 out of 5 stars
Verified

We are thrilled with our new puppy! She is absolutely perfect in every way! We have already bonded with our sweet new family member! Pawrade was great to work with, and we would endorse the company... See more

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Rated 5 out of 5 stars
Verified

It was a very smooth transition from choosing my puppy to receiving her. All questions were answered quickly. No puppy mills through them. Transport company (extra charge) was great. Really care for... See more

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Rated 5 out of 5 stars
Verified

Everyone was great to work with and kept informed through the entire process! My puppy is great very healthy playful and active. She is settling in to our family well. Would recommend them

Company replied

Rated 5 out of 5 stars

We just picked up our new puppy and she is precious! Pawrade was absolutely fantastic!! The made this endeavor so simple and kept us informed every step of the way! From purchase to travel and pick up... See more

Company replied

Rated 5 out of 5 stars
Verified

They were very informative. They were very thorough throughout the whole process. Contacted every step of the way.

Company replied

Rated 3 out of 5 stars
Redirected

The breeder, I was told by Pawrade personnel, had said she could come closer to us which we thought was very nice of her to do that, we traveled from Michigan. There was never anything mentioned about... See more

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Rated 5 out of 5 stars
Verified

All is ok, Felton arrive to Houston in very good conditions , ready to take a trip to Mexico, ✈️ and road, is happy and friendly.

Company replied

Rated 5 out of 5 stars
Verified

You stated the facts about the dog and delivery. They were true to form and we are so well satisfied. Baring any problems at the vet. this afternoon-your perfect!

Company replied

Rated 5 out of 5 stars
Redirected

My sweet little puppy Bella is so adorable. I was kept informed throughout the process and paid extra to have a flight nanny bring her to me. She has grown and is so full of spunk. She is a very ha... See more

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Rated 5 out of 5 stars
Redirected

This is my second time with purchasing through Pawrade and I am completely satisfied with their services. They were very helpful and spoke clearly about the process of getting our puppy home. He arr... See more

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Rated 5 out of 5 stars
Verified

From start to finish everyone was kind,caring, and professional. Everything they said is true about my new puppy. He is happy and healthy and I would recommend this service highly.

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Rated 5 out of 5 stars
Redirected

Pawrade matched me with my son and I love him more than words could ever describe! He’s a Pomeranian and is only five months old. He’s perfect in every way! He’s better than my dream!!! I can never co... See more

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Rated 5 out of 5 stars
Redirected

After reading you reviews I was a little worried, but Everything turnd outbreak from the beginning al the way to delivery. Very smooth transaction. Thanks to everyone involved

Company replied

Rated 5 out of 5 stars
Verified

Very helpful in guiding me through the process. And the prep that was given to me to get prepared for my pup to come home was amazing! I got several emails with all kinds of instructions and found it... See more

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Rated 5 out of 5 stars

Pawrade made our finding and purchasing experiences great. They followed through on everything. Each individual we communicated with was polite, knowledgeable and compassionate. Things were completed... See more

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Rated 5 out of 5 stars
Redirected

Puppy was exactly has promised, arrived healthy and happy. I used their ground transportation, and was great also.

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Rated 5 out of 5 stars
Verified

Easy breezy! Whole process was great & I have a fabulous puppy. Healthy, happy & my other dog loves her. Thx for a seamless experience.

Company replied

Rated 5 out of 5 stars

My baby nephew got his forever best friend last couple of days and im pretty sure she was very happy and also im sure her new found bestfriend as well. Thanks!

Company replied

Rated 5 out of 5 stars
Redirected

the reserving was great, the delivery was great, and the receiving of our puppy was even better. Thanks so much! Curtis Enselman

Company replied

Rated 5 out of 5 stars
Verified

Michelle, the breeder was the best and the puppy is fantastic. Was a wonderful experience.

Company replied

Rated 5 out of 5 stars
Verified

My puppy came home last Sunday. He is very happy, and he looks gorgeous. Thank you very much

Company replied

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Company details

  1. Pet Adoption Service
  2. Dog Breeder

Written by the company

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement. Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality. Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful. Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

3-Year Health Guarantee

Peace of mind for your puppy’s health

Every puppy adopted through Pawrade comes with our comprehensive 3-Year Health Guarantee. This promise gives families added confidence knowing their new best friend is protected well beyond the first few weeks at home. We work closely with our breeder partners to ensure puppies receive the best start in life. When you choose Pawrade, you are choosing a trusted source that prioritizes your puppy’s well-being for years to come.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Redirected

I was never so happy to receive Piper…

I was never so happy to receive Piper last Tuesday. She has been with me a full week, she’s doing well with potty training outside, and playing with the cat and my other two dogs! She is doing great. I have to also add my veterinarian it was very thrilled to meet her and happy to take care of her. She is so sweet!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent experience start to finish.

Excellent experience start to finish.
Quick, knowledgeable, and professional.

October 13, 2025
Pawrade logo

Reply from Pawrade

Hey Mike, thank you for the kind words, and thank you for trusting Pawrade. We are delighted to hear that your experience was so positive. Best wishes to you and your new furry family member.

Rated 5 out of 5 stars
Verified

Communication seemed lacked

Communication seemed lacked, but questions were answered. We love our puppy he is a great fit for our crew. Transportation guys were great, they stayed in contact with us and arrived as they said. Our puppy was clean and smelled great.
Thanks again!!!

October 6, 2025
Pawrade logo

Reply from Pawrade

Hey Adriana, We apologize for any delays in communication and appreciate your honest feedback. And Thank you so much for trusting Pawrade to help you adopt the perfect pup for you.

Rated 5 out of 5 stars
Verified

FRANK SERAFINE

AWSOME PEOPLE to work & deal with. absolutely NO
foul-ups, but consistent updates on my pup.

October 13, 2025
Pawrade logo

Reply from Pawrade

Hey Frank, Thank you so much for the kind words and thank you for choosing Pawrade to help you adopt the perfect pup for you. Best wishes for many fun filled days to come.

Rated 5 out of 5 stars
Verified

Everyone was professional and friendly…

Everyone was professional and friendly making this a seamless and easy experience adopting my puppy.

October 13, 2025
Pawrade logo

Reply from Pawrade

Hey Paula, we really do work so hard to make the process as smooth and stress free as possible for our wonderful new puppy parents. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars
Redirected

Pawrade is the best!

This entire experience/process was seamless from start to finish. Everyone I dealt with was professional, courteous, and efficient. I could not have asked for a better experience. My new puppy, Otis (as I have renamed him) is above expectations and well indoctrinated into his new forever home. I would highly recommend this service to anyone, anytime.

October 1, 2025
Unprompted review
Pawrade logo

Reply from Pawrade

Hey Jenn, we are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled days to come.

Rated 5 out of 5 stars
Verified

This was our second puppy through…

This was our second puppy through Pawrade. We had such a wonderful experience receiving our first puppy there was no question where we would go for our second pup.
Thank you so much - we love our puppies. 🤍
Ferdinand & Kash’s parents

October 5, 2025
Pawrade logo

Reply from Pawrade

Hey Eugenia, Thank you so much for returning to Pawrade for another awesome new furry family member. And thank you for sharing your experience.

Rated 5 out of 5 stars
Redirected

I would highly recommend Pawrade as a…

I would highly recommend Pawrade as a place to pick your forever pup. My little girl Lexi arrived as described healthy and happy. She was obviously loved on a lot before coming to our home. She has such a warm personality. Thank you Pawrade.

October 13, 2025
Unprompted review
Pawrade logo

Reply from Pawrade

Hey Yvonne, we are so happy to hear that you are so happy with your new best buddy. Thank you for the kind words and best wishes.

Rated 5 out of 5 stars
Verified

LOVE MY PUPPY

October 12, 2025
Pawrade logo

Reply from Pawrade

Hey David, we are so happy to hear that you are so happy with your new pup. Thank you for choosing Pawrade to help you adopt the perfect pup for you.

Rated 5 out of 5 stars
Verified

It was a very simple process

It was a very simple process, it’s like a one stop shop! I love ny new addition!! I would recommend Pawrade to everyone!!

October 2, 2025
Pawrade logo

Reply from Pawrade

Hey John, we are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled days to come.

Rated 5 out of 5 stars
Verified

We got out Dachshund

We got out Dachshund, Toby, in December or 2021, and tbe experience from start to finish was amazing and I'd get another dog from you in a heartbeat!

October 12, 2025
Pawrade logo

Reply from Pawrade

Hey Oly, Thank you so much for checking in almost 4 years later. We are so happy that all has gone so well for you and your best buddy.

Rated 1 out of 5 stars

Absolutely Terrible Experience

I don’t even know where to start. From the very beginning, Pawrade was dishonest and unprofessional. They told me the breeder was lowering the price, but I later discovered they had simply used a promo code and lied about it. When I asked for the same code to be applied, they claimed discounts were “up to the breeder,” which clearly wasn’t true.

Then came the delivery nightmare. I specifically arranged for my puppy to be delivered by car, and Pawrade confirmed it. At the last minute, they basically forced me to switch to an airplane delivery, completely disregarding what was agreed upon. When I told them I couldn’t drive an hour to the airport at the exact day and time they chose, they were extremely rude even telling me I’d have to pay over $1,000 extra if I wanted to change it.

When my puppy finally arrived, she was in awful condition. Her ears were filthy and yeasty, her fur was stained yellow from urine, and she was covered in fleas. I was heartbroken. I immediately reached out to Pawrade, and instead of showing any concern, they were dismissive and rude.

For the amount of money they charge and the way they present themselves online, this experience was unacceptable. I would never recommend Pawrade to anyone. They care more about getting your payment than about the animals or their customers.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent!!!!

October 3, 2025
Pawrade logo

Reply from Pawrade

Hey Angela, short and sweet and we will certainly take it. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars
Verified

My puppy came home last Sunday

My puppy came home last Sunday. He is very happy, and he looks gorgeous. Thank you very much

October 10, 2025
Pawrade logo

Reply from Pawrade

Hey Zoran, we are so happy to hear that you are so happy. Thank you for choosing Pawrade and best wishes.

Rated 5 out of 5 stars
Verified

I definitely would use Pawrade again.

Pawrade made my puppy purchase easy and enjoyable. All representatives were helpful and friendly, guiding me through each step.

October 5, 2025
Pawrade logo

Reply from Pawrade

Hey Kacey, we are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled days to come.

Rated 1 out of 5 stars

THEY DO NOT DELIVER WHAT THEY PROMISE

The buying and paying for your dog and all the legwork required on their end to seal the deal is there. Where it goes south for me is, they don't deliver the dog as it is advertised. The puppy we got wasnt actually available on the date it showed on the website. It wasnt ready to go home for another 3 weeks, then we had to wait another week for the transportation service to bring her. So it was over a month after we expected to get our dog. The second issue is they sold me my dog as a PURE BRED POODLE. It is NOT a pure bred poodle. It is a mix with something and my vet does not know exactly what with but said that 100% it is NOT a pure bred poodle. This is heartbreaking because this was a gift for my daughter who had been counting the days and seconds to get this dog and that is not what we got. I could almost immediately tell when they delivered the dog. We also got bogus vaccination papers from the breeder. Our dog was supposed to come with its first round of vaccinations however, when I took her to our vet for her new puppy evaluation, they told me that the breeder had written the name of the shots supposedly given because when you actually administer a vaccine, theres a seriel number that comes with that vaccine and it was not stamped onto the papers. This breeder did not do that. Alot of breeders do this to save a buck for themselves. The third issue was that because she was not vaccinated and put into a van for 3 days to travel to us with other dogs, our dog got some sort of parasite that we have been continuously treating since we got her. I have to say that I have had many dogs in my life, worked with mant breeders. This has been the worst experience for me. This site may have alot of cute puppies available but they do NOT vet the breeders they work with. So not all may be as bad as what we got, but just be careful because you are not guaranteed to get what they are advertising.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

They were very informative

They were very informative. They were very thorough throughout the whole process. Contacted every step of the way.

October 9, 2025
Pawrade logo

Reply from Pawrade

Hey John, thank you so much for the kind words and thank you for choosing Pawrade. Best wishes.

Rated 5 out of 5 stars
Redirected

My sweet little puppy Bella

My sweet little puppy Bella is so adorable. I was kept informed throughout the process and paid extra to have a flight nanny bring her to me. She has grown and is so full of spunk. She is a very happy puppy and everyone adores her.

September 3, 2025
Unprompted review
Pawrade logo

Reply from Pawrade

Hey Laura, we are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled days to come.

Rated 5 out of 5 stars
Verified

Excellent Service!!!

Had Excellent experience with our Service and communication with Pawrade. Delivery company could have had better communications . Breeder reaches out to make sure everything was doing well with our new puppy. Who is absolutely amazing and has made a huge impact on our animal pack of one Portuguese Water Dog and Two cats . Cleo our portie is absolutely smitten and in love with Riddick our new Mini Schnauzer as is he with her and Oliver one of our cats. He is absolutely one of the sweetest, calm dogs we have had in our family. He came potty trained to go out doggie doors first day he was here . That was Awesome. He’s been a true blessing to our family!!!!

September 7, 2025
Pawrade logo

Reply from Pawrade

Hey Lea, thank you so much for the wonderful and detailed review. We are so happy to hear that we were able to do such a fine job for you and your new furry family member.

Rated 4 out of 5 stars
Redirected

Wonderful Representatives!

This was an exceptional service. My pup came as expected, all the representatives along the way were helpful and got back to me quickly. Would definitely use again. My only complaint is the drop off service man sprayed the pup in cologne that over the three days my pups been home and been bathed daily; I can not seem to remove. It’s very strong and burns my throat, I’ve no doubt it’s overwhelming for a more sensitive nose and smaller lungs. This was the only bump along the way. I’d use this service again just choosing different delivery option.

October 3, 2025
Unprompted review
Pawrade logo

Reply from Pawrade

Hey Nicole, we greatly appreciate you choosing Pawrade to help you adopt the perfect pup for you. And we apologize that your pup arrived smelling a bit too good. We will reach out to the transporter to avoid this in the future. We appreciate your honest feedback.

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