Skin + Me Reviews 10,575

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently report significant improvements in their skin's condition after using the products. Many consumers highlight the effectiveness of the products in addressing issues such as acne, dryness, and dullness, with some noting visible results within a few days. People appreciate the personalized approach, with formulations tailored to individual skin needs. Consumers also value the convenience and simplicity of the service, including easy online consultations, hassle-free delivery, and the option to pause subscriptions. However, some reviewers express concerns about contact with the company and the cost of the products, particularly regarding subscriptions and additional items. Despite these concerns, many customers consider the products worth the investment due to the positive impact on their skin.

Based on these reviews

Rated 4 out of 5 stars
Invited

I've had a great experience with Skin+Me. Their customer service is consistently quick and helpful whenever I have a question. I also really like the design of the dispenser. it's sleek, hygienic, a... See more

Rated 4 out of 5 stars
Invited

Great skincare which fits into my routine really well. The only things I’d change is to have more notice of upcoming orders so I can change them before being charged, as I’ve ended up with a lot of su... See more

Rated 4 out of 5 stars

What made my experience great was the client care that I've received. It's been a bit of a frustrating start as my first shipment never arrived, but the team was fantastic and re-shipped it with n... See more

Rated 4 out of 5 stars
Invited

Reviews and changes skincare to suit changing skin needs regularly. The cost is something I struggle to justify and have had to stop getting the moisturiser, spf and cleanser- too expensive for me, e... See more

Rated 5 out of 5 stars

Great experience. Love the questions asked and very in detail they have thought about everything that relates to skin and what could cause some of the problems ie allergies, health, lifestyle and only... See more

Rated 5 out of 5 stars
Invited

Communication with skin & me at all times - prescriber messages to acknowledge skin update/changes always within a 24 hour period. The account/platform management of dates or payments is really... See more

Rated 3 out of 5 stars

I used skin and me back in february for 2 months,it was the best thing ever completely cleared my skin. Then i experienced bad skin again and they prescribed me whatever and it made me skin seriously... See more

Company replied

Rated 5 out of 5 stars
Invited

I’ve had a good experience with Skin + Me. The nightly application fits into my wind down routine, I had no reaction to the prescription and I’ve noticed the results. Being 49, my skin was looking dul... See more

Rated 5 out of 5 stars
Invited

I’d been suffering from adult acne for a while and my skin just looked spotty, uneven and dull. Using the daily doser, cleanser and moisturiser has really improved my skin and although I get an occasi... See more

Rated 5 out of 5 stars
Invited

Skin +me has changed my skin completely, and for the better of course. I was always so overwhelmed by all the different active ingredients and acids and what not and what order I should put them on et... See more

Rated 5 out of 5 stars
Invited

This made a massive difference to my adult acne and reduced it to a very tolerable level. Been using for more than two years. Saw a difference from the first few months, took a few months more to get... See more

Rated 5 out of 5 stars
Invited

Been a long time customer of skin + me, from suffering from adult acne and trying all sorts of creams for years, skin + me has been the only thing tbat has worked for me and the acne is completely cle... See more

Rated 5 out of 5 stars
Invited

Easy, no hassle and delivered straight to your door every month, with the option to pause if you still have some of your subscription leftover. Regular check ups on how your skin is doing is great, to... See more

Rated 5 out of 5 stars
Invited

I saw Skin & Me on social media and decided to give it a try. I completed the simple online questionnaire and was subscribed a treatment plan. (My concerns were acne and scaring.) I have been us... See more

Rated 5 out of 5 stars

I completed the online consultation which took me about a half hour and I found it quite interesting things about the skin and mine too and towards the end they ask you to take three pictures of your... See more

Rated 5 out of 5 stars
Invited

I have been using Skin+Me for almost 2 years. The customer service has been great, I enjoy the regular check ins and comms from prescribers, and how quick they are to deal with any queries. The packin... See more

Rated 5 out of 5 stars

Absolute game changer. After just 4 days of using my personalised ‘ ‘cocktail’ that I’ve been prescribed my skin looks amazing and 90% of the acne /enlarged pores and so on have simply vanished 🤯🤯�... See more

Rated 5 out of 5 stars
Invited

I'm now in my late 20s and have struggled with acne since I was a teenager. I've tried pretty much every product out there, but the Skin + Me daily doser has been the first product to actually work an... See more

Rated 5 out of 5 stars
Invited

I’ve been really grateful to have a solution that works finally! The team at Skin+Me put a lot of thought and care into crafting a product that balances all aspects of our skin to generate a personali... See more

Rated 5 out of 5 stars
Invited

I've struggled with acne for over a decade now and skin+me is the only thing that has given me great results and kept my acne from coming back, I can now call myself a loyal customer. I love how you c... See more

Rated 5 out of 5 stars
Invited

I've struggled with constant break outs before I started using Skin + Me and I've had amazing results since I've started using their daily doser. Spots cleared after just a few day of using it, and re... See more

Rated 3 out of 5 stars
Invited

I love Skin + Me and it has really improved my skin confidence. I use the daily doser. Customer service have always been on hand as my skin settled. I did also love the old cleanser and moisturiser b... See more

Company replied

Rated 5 out of 5 stars

From the moment I received my Skin + Me trial box, it felt really special — from the packaging to the personalized formula, everything stood out. It would have been even better if clear usage instruct... See more

Rated 5 out of 5 stars

Easy site to navigate. Thorough questionnaire to produce the right products for my skin. Looking forward to receiving my first box and get started!

Rated 5 out of 5 stars
Invited

I'm in my sixties and my skin has never looked so good. I appreciate being able to increase the strength easily as my skin adjusts to tretinoin. It's also easy to take a month off if you need to. The... See more

Rated 5 out of 5 stars
Invited

I would describe myself as lazy with skin care but Skin+Me is so simple, both using the products and changing order dates and products. It also has given me the best results and I have tried many ma... See more

Rated 5 out of 5 stars
Invited

2 years ago, aged 44, I was experiencing hormonal acne that was really getting me down. Skin + Me has not only cured that acne and revitalised my skin, but it has taken all of the hassle out of purcha... See more

Rated 5 out of 5 stars

The quiz was easy to do and asked the right questions about me to enable the right products to be identified. I am looking forward to my parcel arriving and trying the products. I’m 55 and have very d... See more

Rated 3 out of 5 stars

The bad -They do not respond to emails. An AI bot tells you to click speak to a person but this option doesn’t exist. Also I signed up for a free trail box but this is preprogrammed to add your free... See more

Rated 5 out of 5 stars
Invited

The whole process is so simple and smooth to use, the daily doser reliably comes every month. My skin has been amazing since using the personalised products

Rated 5 out of 5 stars
Invited

The customer service and the knowledge of the team is very good. They make customers feel supported and they check in on progress too. On the rare occasion I have emailed they have got to me within 2... See more

Rated 5 out of 5 stars

Skin & me is very thorough in trying to understand your skin type and what your skin needs from the products available making sure you receive the correct products for your skin care routine. I can’t... See more

Rated 5 out of 5 stars
Invited

The prescription cream has helped treat and keep at bay my rosacea for more than 2 years now. The customer service is always excellent as well with quick responses, and easy, efficient resolutions.

Rated 5 out of 5 stars
Invited

Have had very sensitive, acne prone skin for 10+ years. Since stripping back my skincare regime and using Skin + Me consistently for 2+ years, my skin is the best it’s ever been. Healthy skin barrier,... See more

Rated 5 out of 5 stars
Invited

I joined Skin + Me in September 2023 as a 25-year-old dealing with persistent acne that just wouldn’t shift. Having struggled with acne since my early teens, I knew this wasn’t going to be a... See more

Rated 4 out of 5 stars

Simple, user-friendly - looking forward to recieving the products. Will leave a further review once I've tried them out. :)

Rated 5 out of 5 stars
Invited

Great products that have fixed my skin issue. For years I have been prescribed treatment that was way too intense and did not work.. I have also went for laser treatment more recently! Both o... See more

Rated 5 out of 5 stars
Invited

Love the product and the service. Very personalised, 1/8 the price of what I was paying for other fancy brands with less effective ingredients. Have been on the platform for almost 2 years.

Rated 5 out of 5 stars

Here’s my genuine review, after using my Skin+Me prescribed daily doser for 3 months. Earlier this year I was diagnosed with Ulcerative Colitis (IBD) and was put on a course of steroids (Predn... See more

Rated 5 out of 5 stars
Invited

The best thing about skin & me is it works! I’ve tried so many different products to help with my perioral dermatitis and breakouts - often just making things worse. Skin & me makes it simple. I like... See more

Rated 5 out of 5 stars
Invited

I have absolutely loved using skin&me over the past year and more! My skin has truly transformed and I am now consistently able to feel confident and happy make up free!

Rated 5 out of 5 stars
Invited

From the beginning it was very easy to work with my prescriber, when there was an issue with the strength of product they were very helpful and adjusted this very well. My skin has improved so much!!

Rated 4 out of 5 stars
Invited

I love the product and love the effect. I just wish it was a little more affordable. Its crept up in price since I first started with it, and with a young family, plus life essentials increasing, it... See more

Rated 5 out of 5 stars
Invited

Skin & me has changed my skincase forever I am so glad I found it. I had tried so many other options and none would help improving my skin and get rid of my hormonal acne. It truly is the best discov... See more

Rated 5 out of 5 stars

Found the consultation to be thorough but straightforward. Am very much looking forward to receiving my first delivery!

Rated 5 out of 5 stars
Invited

I have struggled years with my skin and breaks out and then I found skin and me online. It was so easy to use i simply filled out the questions sent pictures of my face and got a response straight awa... See more

Rated 5 out of 5 stars

I love this product and the impact it has had on improving my skin. The item gets delivered on time and the customer service with the company is great.

Rated 5 out of 5 stars
Invited

Really enjoy using this skin care brand. I live the minimal packaging and the fact that the formula is personalised to you. Using skin and me consistently has significantly improved my skin (which has... See more

Rated 5 out of 5 stars

I just want to take a minute and really thank skin + me team who really helped me with their professional work to transform my skin 🥰

Rated 5 out of 5 stars

Excellent products. I'm 48 years old and I've been battling dry skin for 10 years. I've tried every conceivable product. Within 5 days of using skin + me cleanser, treatment and moisturizer my skin... See more

We perform checks on reviews


Company details

  1. Skin Care Clinic
  2. Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I paid 4.99 for a free trial pack which…

I paid 4.99 for a free trial pack which seems a scam because there is not order placed email or any confirmation. The second you pay it turned into . Thanks for joining a consultation. No that's the you advertised . Its scam to trick people to collect data as well as make them £5 for what. 🤨

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Got charged and didn’t received my order. Didn’t receive a confirmation email for my order. Just took the money from my bank account. Do not recommend this company!

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

I was charged with money

I was charged with money. And they didn't give me anything. 4.99 for nothing. I was clearly mentioned on the video that i was gonna get skincare but it was a scam. Fake people

October 14, 2025
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Mishal,

Thank you for your feedback. Please kindly note that once you've signed up, your consultation will need to be reviewed by our team of Dermatology Clinicians. This process can take up to 24 hours.

If eligible for treatment, your first order will start formulating and ship the following working day.

However, if your order has already shipped and it's been more than 5 days, please drop us an email at hello@skinandme.com and our support team will look into this for you.

Best wishes,
The Dermatology Support Team at Skin + Me.

Rated 5 out of 5 stars
Invited

A year in and still happy!

I have been using Skin and Me for over a year and as a woman of 60 with all the usual skin problems I can honestly say my complexion has been transformed. I’m not one for complicated routines so this is perfect one twist a night and it’s done. I had an issue with blocked pores, contacted Skin and Me..just the right ingredient added to my cream. I would highly recommend Skin and Me!

October 11, 2025
Rated 5 out of 5 stars
Invited

Acne and dark marks improvement

I have been using the hyperpigmentation treatment regime since September 2023,i must say this has been an incredible journey,i used to have lots of pimple through out, but now i only have around my period or ovulation and it will be only 1 or 2.I do reach out through the website at times if i have concerns with my treatment and trust me, there has never been a time they haven’t gotten back to.

October 11, 2025
Rated 1 out of 5 stars
Invited

I don’t love it

I don’t love it! My last dispenser broke so it’s no longer dispensing the correct amount and I don’t think there’s any interest in providing a personalised device anymore. Don’t think anyone has checked in with me or asked if I’m happy with my current strength in ages

October 11, 2025
Skin + Me logo

Reply from Skin + Me

Hi Naomi,

Thank you for sharing this with us, we understand how frustrating this must be.

Your Daily Doser is designed to give you the correct amount everyday, so we are sorry that it is not working as expected for you.

Please, could you kindly send us an email at hello@skinandme.com and our support team will be more than happy to assist you with this.

You will also always have regular check ups with your Dermatology Clinician. However, please keep in mind that if you'd like to get in touch with them more regularly, or discuss your progress at any time, you can always drop us an email and we'll be happy to provide you with the necessary steps to do so.

Best wishes,
The Dermatology Support Team at Skin + Me.

Rated 5 out of 5 stars

I was scared to try this at first

I was scared to try this at first. I’ve always had skin troubles since being a teenager and it had always affected my self esteem. I decided to try something medicinal and wasn’t sure if it would work. I’m pleased to say it 100% does. At first, I did experience purging and had a lot of break outs but it was definitely worth it. Thank you to skin + me for making me feel more confident in my own skin and helping me finally achieve clear skin!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Really love using Skin+Me

Really love using Skin+Me - the platform is really easy to use if you need to change anything and they are super easy to get in touch with. I have used them for over a year and the difference it has made to my skin is amazing!!

October 11, 2025
Rated 5 out of 5 stars
Invited

I’ve been with skin + me for 3 years…

I’ve been with skin + me for 3 years now and I started off for mainly fungal acne on my forehead and small acute fine lines I have to say my skin did purge in the beginning but it’s been very good hence why I’ve stayed for 3 years if I have any issues I tell the team know and they help if my skin has changed and the concerns have changed etc they always cater towards my skin

October 4, 2025
Rated 5 out of 5 stars

So far so good

So far, Ive found Skin+Me very nice to work with. The consultation was very quick and easy - I look forward to seeing how good my skin can be!

October 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look