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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the quick delivery, easy setup, and portability of the service, highlighting it as a convenient solution, especially for those needing internet quickly or in multiple locations. The delivery service is considered reliable. Many consumers find the service suitable for basic internet use and TV streaming. However, some reviewers report negative experiences, particularly regarding customer service and connectivity. Consumers express frustration with the difficulty in contacting support and the lack of helpful responses. Some reviewers mention frequent connection issues and unstable internet, while others are not satisfied with their subscription.

Based on these reviews

Rated 3 out of 5 stars
Verified

Easy set up - just plug in and go, as promised. Very straightforward and no waiting in for installation appointments. Occasionally, light flicks from green to amber or red, but still ok for internet... See more

Company replied

Rated 3 out of 5 stars

Purchased Tadaam some months ago. Installation was done within a couple of minutes. After that, internet ran smoothly, never had issues. But then… because of a delay in payment, my internet was d... See more

Company replied

Rated 3 out of 5 stars

The password on the modem and given in the box did not work. The "customer service" consists of a useless bot. There is no way to contact them. This is not exactly great. However I eventually figure... See more

Company replied

Rated 3 out of 5 stars

I'm fairly Ok with Tadaam. Just have to reboot the AP once a month or more. What I dislike, I've something in my house I can't control. See legislation about that ! Tadaam is illegal, but a lot of... See more

Company replied

Rated 5 out of 5 stars
Verified

I am here to confirm that I am happy with Tadaam services. Delivery was within 24hours from the day I chose to move with Tadaam. Sofar the the Internet is working very well and it has never disap... See more

Company replied

Rated 2 out of 5 stars

living in the countryside I have no other choise than working through wireless internet. Unfortunately the connection is not very stable. This means a film can last about 30min longer than stated b... See more

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Rated 4 out of 5 stars

I choose TADAAM mainly for the WIFI and so I will not comment about the TV. If you are like me, coming to Belgium on temporary basis and not willing to pay for a full time WIFI subscription plan,... See more

Company replied

Rated 2 out of 5 stars

Should have canceled my subscription for long time ago. Wifi is OKish but TV is a true NIGHTMARE. When you have to reboot the video router each time you want to watch TV, it prevents to become a tvh... See more

Company replied

Rated 2 out of 5 stars

Received very fast - and install instruction was quite easy. but the I wanted to change the password of the internet and that's not possible. logged a case but no answer anymore. every 2 days sen... See more

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Rated 2 out of 5 stars

I have had Tadaam for more than a year. I have experienced quite frequent internet issue but nothing worse than with a "classical" provider like proximus or telenet. However, over the last week, t... See more

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Rated 4 out of 5 stars

I installed TADAAM as I wasn’t able to proceed with fibre. The delivery was quick, the installation instructions were excellent, and the signal is good. When too many devices are connected, the speed... See more

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Rated 5 out of 5 stars

I understand that some people might get frustrated with the connectivity issues. But it is a sim card-based internet solution - not a cable internet. Knowing this, it doesn't surprise me that sometime... See more

Company replied

Rated 5 out of 5 stars
Redirected

Tadaam is the future in telecom and TV, all type of cables (also fiber) are old fashion. Cable is always an issue in a house or apartment. That Tadaam is not always 100% possible, but the classic pro... See more

Company replied

Rated 4 out of 5 stars

I read these reviews when deciding on an internet provider in Brussels and was a bit discouraged. I decided to try Tadaam as a temporary measure when another provider let us down after a month of wa... See more

Company replied

Rated 5 out of 5 stars
Redirected

I don't normally rate anything straight a 5* but I have been with TADAAM more than a year. Unbelievably good service and value for Money. Though I was sceptical at first due to some negative comments.... See more

Company replied

Rated 4 out of 5 stars

I started to use a Tadaam BOX in 08/2024. My needs are to have the main TV channels + a standard Internet access to allow Netflix, without big downloads. I had to contact the Support and I got... See more

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Rated 2 out of 5 stars

For 6 months I have been unable to use my modem because I cannot change the Wi-Fi password. Since the password was shared with the cleaner I need to change it and cannot. Using it is would open my h... See more

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Rated 5 out of 5 stars

Started using it as a student in my dorm because it is delivered so quickly and takes no effort to set up. Plus you can take it with you whenever you move, no contract issues or installation fees. It’... See more

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Rated 5 out of 5 stars

Finally, a good internet provider... I am very satisfied with the internet speed and I even stream on Twitch without any problem in HD and 60 frames. As I live far from a big city, I wanted a differen... See more

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Rated 3 out of 5 stars

Works well for TV and basic internet surfing. According to Tadaam, it is "plug and play" and means that you can't configure router ports. I would expect at least that the UPNP function of the router... See more

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Rated 2 out of 5 stars

I got the modem today but it wont work. The signal led stays red and can’t Connect to the internet, even though I’m apparently in a good connection spot. I tried to reach out to them and gave them a... See more

Rated 5 out of 5 stars

It's magic like a wand You can take it near the sand You only need electric prise To let the beautiful magic rise... If there is now wifi, damn Branch it and TADAAM! Super pratique et efficac... See more

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Rated 5 out of 5 stars

I use TADAAM unlimited internet at home. Most of the time, the speed and stability are excellent. It's simple to install, and the support is responsive when needed. I’m satisfied and recommend it... See more

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Rated 5 out of 5 stars

Being an expat, buying tadaam was a good choice as its easy to plug and use and its portability. I have been using it for three months and the network was never disconnected. Compared to orange flybo... See more

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Rated 5 out of 5 stars

It is a great and cheaper alternative to regular TV! No cables, just plug in and go! Even I could install it. When I first joined the Tadaam family a few years ago, you could see there were still a fe... See more

Company replied

Rated 5 out of 5 stars
Verified

Incredible very speedy delivery ordered at 12:00 am and received the package at 8:30 am the following morning! After a day with he service I'm very content with it the internet connection is great. I... See more

Company replied

Rated 3 out of 5 stars

We like it because we are in a very good, stable 4G area, we get the full 30Mbps on the standard plan, and we can pause and re-start anytime as we are frequently away for months on end. What we do... See more

Company replied

Rated 2 out of 5 stars

Waiting for hours a technical support, poor speed. Decrease to standard level, never reach more than 25 15 mbps. Last change to still be customer.

Company replied

Rated 4 out of 5 stars

Took me 5 min to order. A new internet connection. Dreams came true because the next day, A box was dropped in my mailbox. A minute to install. Must recommend to others. Let's go

Company replied

Rated 2 out of 5 stars

The delivery was extremely fast, so I gave 1 star. However, when I started connecting it, I noticed some dirt or mold in the LAN ports. Also, one of the LAN cables isn't working. The Android TV has Go... See more

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Rated 5 out of 5 stars

Easy to order, even easier to use! We needed internet fast so Tadaam was the best option. We are now 2 years later and we are still using the service, the app is great to watch all necessary channels... See more

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Rated 5 out of 5 stars

The great advantage is that you just need a normal plug, so you can take it anywhere. Signal is perfect and the TV offers great choice, also international channels!

Company replied

Rated 4 out of 5 stars

For my family TADAAM is the best solution for tv and internet. You can record programs, but to improve the service, maybe TADAAM can also offer an option to review.

Company replied

Rated 5 out of 5 stars
Verified

Well, everything work well, I order the Tadaam on a thursday 9am, and they delivered as promisse on next day, when I came home, install it in 3 minutos, works like a charm. Thank you so much

Company replied

Rated 3 out of 5 stars

Very handy but it often loses the connection / I wouldn’t recommend if you work from home otherwise it’s great value.

Company replied

Rated 5 out of 5 stars
Verified

It happened very fast, from ordering to shipping, shipping to arrival, and arrival to installation Reasonable price for unlimited GB Very easy to work with

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Rated 2 out of 5 stars
Verified

Internet doesn’t work well. I loose convection from time to time, or there are a lot of cuts. My 4G works better.

Company replied

Rated 5 out of 5 stars

What is more simple than plug in and surf? Tadaam is really easy to install and to use. You do not have to wait for your internet provider to come home, check the cables and get back to you after mont... See more

Company replied

Rated 2 out of 5 stars
Verified

My internet doesn't work and I can't get anyone to respond, even though the virtual assistant told me twice that someone would contact me.

Company replied

Rated 4 out of 5 stars
Redirected

Not having to worry about technicians and appointment and the fact that you can take this with you everywhere

Company replied

Rated 5 out of 5 stars

Delivered on time. Very good speed. Works perfectly in covered areas, and I hope that in short time you're get more areas covered with your network precisely out of the city center.

Company replied

Rated 4 out of 5 stars
Verified

We are in our seventies and we could, after a while, install Tadaam, nevertheless, we had some questions and would have appreciated to be able to have a telephone number instead of a chatbox.

Company replied

Rated 5 out of 5 stars

Incredible service, fast and convenient, very simple to use and delivery is within few hours! Great experience so far!

Company replied

Rated 5 out of 5 stars
Redirected

You are definitely the best ever because you are a great company and I am very happy to be with you. You are great and I will not go to any other company.

Company replied

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Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Telecommunications Service Provider

Written by the company

TADAAM is Cable Free Internet & TV starting at €40/month. No need for technicians or difficult installations: open the box, plug TADAAM in an electricity outlet and you are set to stream and surf.

Why choose TADAAM?

Written by the company

🛜 No hassle, no cables
Transparent – what you see is what you get. No paperwork, no need for technicians, no complicated installation and no fussy tutorials. We adapt to your needs, because with TADAAM you can even pause your subscription anytime.
🏕️ Connect anywhere, anytime
Whether you’re chilling by the pool or hiding out in a cabin in the woods, just find a socket and you’re good to go.
🚚 Next-day delivery
Our product offers such a flexibility that it would be a sin to live too long without it. This is why we offer next day delivery, and on-the-spot usage. No need to to plan months ahead for a technician’s visit.

Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Poor service, unresponsive customer care- I do not recommend.

I received a 4g-only modem instead of a 5g one as advertised - very poor network reception and low speed 3-4Mbps. I have contacted the customer service to return the devices and cancel my subscription a couple of days after receiving them and, apart from the standard AI-powered messages, I have received no reply yet. Its unclear if I’ll see my money back and I would not recommend their service.

Receipt number #2870-8672

October 8, 2025
TADAAM logo

Reply from TADAAM

Hi Claudio,

We're sorry to see you leave before we could've helped you. It's currently very busy at our customer service, therefore we haven't been able to reply to you as fast as we'd have liked. We'll get back to you as soon as possible.

Rated 1 out of 5 stars
Verified

I did nor received tadaam until now

I did nor received tadaam until now
Two days passed on my subscription without tadaam modem

October 12, 2025
TADAAM logo

Reply from TADAAM

Hi Osama,

We're sorry you haven't received your package yet. Keep in mind if you order during the weekend, you'll receive your package within the first 2 business days after the weekend. If you still haven't received anything, please check your track & trace. If you need assistance, please contact us: https://tadaam.be/en/contact.

Rated 1 out of 5 stars

First the coverage of the netwerk was…

First the coverage of the netwerk was not optimal and several months after I cancelled my subscription and returned the box, Taadam charged my credit card. This is fraud. Please be careful.

October 8, 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hello Sophie. Sorry to learn about that. Have you contacted our support team to figure the situation out ?

Rated 3 out of 5 stars
Verified

Easy set up

Easy set up - just plug in and go, as promised.
Very straightforward and no waiting in for installation appointments.
Occasionally, light flicks from green to amber or red, but still ok for internet connection. Haven't yet tried connecting up a television and checking out downloads yet.

October 2, 2025
TADAAM logo

Reply from TADAAM

Hello David. Thanks for your review. Tell us more once you try the TV!

Rated 5 out of 5 stars
Verified

Tadaam's Promise is Real

I am here to confirm that I am happy with Tadaam services. Delivery was within 24hours from the day I chose to move with Tadaam. Sofar the the Internet is working very well and it has never disappointed me.

Tadaam promise is real not a lies.

Keep it up!

October 5, 2025
TADAAM logo

Reply from TADAAM

Hey Philibert. thanks for your review!

Rated 1 out of 5 stars

1 second internet - 10 seconds not

1 second internet, 3 seconds not, 7 seconds ON, 2 seconds off ,10 seconds ON, 5 seconds OFF ... this the entire time. Online meetings are disturbed because you have to switch to 5G on your phone, impossible to watch movies. Terrible!! Countless resets of the router that stands 2 meters from your laptop. Frustration all the way! I'm done. I'm switching to another service provider.

September 25, 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hi! We're sad that your experience with TADAAM went wrong 😢️. If you still need assistance, please contact our support team and our colleagues will help you as best as they can.

Rated 1 out of 5 stars
Verified

I'm sorry to say but the connection is…

I'm sorry to say but the connection is very poor I'm quite disappointed..

September 19, 2025
TADAAM logo

Reply from TADAAM

Hi! We're sorry to read that you have some issues with your connection. You can contact our support team and our colleagues will help you as best as possible.

Rated 1 out of 5 stars

No internet, no solution, no customer care.

No internet for five days now. After religiously following the sacred rituals prescribed by the WhatsApp helpdesk — countless resets, SIM card gymnastics, and other digital voodoo — the grand revelation finally arrived: there’s a malfunction in a transmission tower.
The best part? It might be fixed sometime next week. So, a minimum of 12 days without internet. Glorious.
As for compensation? That’s apparently a mystery too profound to address. But they’re very clear on one thing: I should absolutely not cancel my subscription. Because clearly, paying for a service you don’t receive is the new standard of customer care.
This whole experience is a masterclass in how to show your customers you truly, deeply, don’t care.
But hey, who needs internet anyway? It’s not like we use it for work, life, or literally everything.

September 22, 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hi! What a pity that you had such an experience 😢️. We hope everything is going to be solved as soon as possible.

Rated 2 out of 5 stars
Verified

Internet doesn’t work well/very slow

Internet doesn’t work well. I loose convection from time to time, or there are a lot of cuts. My 4G works better.

September 11, 2025
TADAAM logo

Reply from TADAAM

Hello Alex. Sorry to learn about this. Have you contacted our support team to get help?

Rated 5 out of 5 stars
Verified

Excellent service

Great services, vfm for sure
Easy installation
Excellent experience
Congratulations

September 10, 2025
TADAAM logo

Reply from TADAAM

Hello Kathy. Thanks for your review!

Rated 5 out of 5 stars
Verified

Great solution, works Great

Well, everything work well, I order the Tadaam on a thursday 9am, and they delivered as promisse on next day, when I came home, install it in 3 minutos, works like a charm.
Thank you so much

September 11, 2025
TADAAM logo

Reply from TADAAM

Hi,

Thank you so much for your review! 💚️

Rated 1 out of 5 stars
Verified

Very bad service in everything offered

Very bad service in everything offered, bad experience with you, I would not recommend it to anyone.

September 8, 2025
TADAAM logo

Reply from TADAAM

Hi Michele, 

We're sorry your TADAAM experience wasn't a good one yet. Please contact our customer support (https://tadaam.be/en/contact), we're happy to look into it.

Rated 1 out of 5 stars

Cannot connect to my WiFi with my TV…

Cannot connect to my WiFi with my TV and the WhatsApp "help desk" is not only slow to respond- if they do respond- and is clueless... They ask you the same question over and over without actually helping you!

September 12, 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hi,

Thank you for your review. We try to help you as fast and as efficient as possible, the response time depends on how busy it at that moment. We do ask you some questions to get a correct view on the issue you're experiencing.

Rated 1 out of 5 stars
Verified

The package has not arrived and delivery information is missing…

The package has not arrived and the delivery information which BPost has does not include the name of the "ship to" recipient - so not sure how it is going to arrive?

September 9, 2025
TADAAM logo

Reply from TADAAM

Hi FT,

That's rather strange. We'd like to look into it. Please get in touch with us: https://tadaam.be/en/contact.

Rated 1 out of 5 stars
Verified

Hello,

Hello,

My TADAAM package was reported as delivered by Bpost a few hours before I got back from work.

However, when I checked the shared mailboxes in the hallway of my house, my mailbox was already open and the TADAAM package was gone.

I also spoke to my neighbors and they confirmed that such thefts often happen in our house since the hallway is accessible to everyone.

Could you please:

1. Deactivate the modem/set-top box that was delivered so that no one else can use it.

2. Send me a replacement package, preferably to a drop-off point or with a signed delivery receipt so that I can pick it up safely.

I am attaching a screenshot of the Bpost tracking showing that the package has been delivered.

Thank you very much for your help.

Best wishes,
Vadim

September 8, 2025
TADAAM logo

Reply from TADAAM

Hi Vadim,

We're very sorry to hear this happened to you. We'd like to look into this, however, we do not provide support via Trustpilot. Please contact our customer service: https://tadaam.be/en/contact and we're happy to help you out.

Rated 2 out of 5 stars
Verified

Very very slow can't use very well 😔

Very very slow can't use very well 😔
So I am going to change it how it possible to use TV

September 1, 2025
TADAAM logo

Reply from TADAAM

Hi Khiruddin,

We're sorry to hear your connection is rather slow. We'd like to look into this. Please contact our customer service: https://tadaam.be/en/contact.

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