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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the company's staff, customer service, and response time, highlighting the team's helpfulness and promptness in resolving issues. Consumers also appreciate the overall service provided, finding it to be exceptional and professional. Many reviewers specifically commend individual support team members, such as Ade, Arjie, Daniel, Janice, Reed, Sarfraz, Usman and Cameron, for their outstanding assistance and dedication. People highlight their patience, clarity, and efficiency in addressing concerns. While opinions on payment processes are mixed, the general sentiment towards the company remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

Top-One's support team are really getting more and more impressive. I encountered an issue while purchasing an account, when I received the account details, saw that the wrong platform was selected. T... See more

Company replied

Rated 5 out of 5 stars

I have been trading with TopOnetrader for almost 2 months now, I have got 3 instant prime accounts and trading has been been very smooth on MT5, low spreads and no system surprises at all. Recently, I... See more

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Rated 5 out of 5 stars

I had a problem in verification section, I couldn’t able to upload my ID and my selfi picture, It took more than 8 hours. Finally I chat with chat bot and it couldn’t fix my problem, then it contacted... See more

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Rated 4 out of 5 stars
Verified

Overall, my experience has been positive so far. The platform is clear, the process is simple, and the trading conditions are largely acceptable. The rules and the framework can sometimes be a bit... See more

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Rated 3 out of 5 stars

The customer's response to client is top notch especially SARFRAZ has been wonderful.... I am about to start my trade,when I receive my first Payout, I will be here by God's grace to testify.

Company replied

Rated 5 out of 5 stars

The Support Team of this Company is Awesome !!! They respond to Customer's queries in seconds and that too with positive solutions. The services provided by Daniel, David and Usman were worth appre... See more

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Rated 5 out of 5 stars

I had trouble placing a trade on MT5 after buying an instant prine account. I could place an order for some and did not know why. When i contacted their customer support, JANICE wasted no time in help... See more

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Rated 5 out of 5 stars

Usman make my day. I was navigating on the top one trader website to purchase an account, I was was dead lost and reached customer service, in no time Usman joined the chat , he guide me step by s... See more

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Rated 4 out of 5 stars

I like this prop firm, actually I use this for a mouth , all I wanna say is not the trading experience but the issue solving, for example Sarfraz handles issues very quick. any question can be respons... See more

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Rated 5 out of 5 stars

Janice made my experience great. Janice is doing all things well. Janice is honest, helpful and constructive. And I need to cut down my drinking... It is also supper that accounts can be connected via... See more

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Rated 3 out of 5 stars

The good thing is the challenges are cheap and the support team is super fast and help quickly,but hard breach daily loss made me loose my account in only one mistake.

Rated 5 out of 5 stars

First time experience with TopOne has been phenomenal. Timely support and assistance. KYC verification was seamless and swift. I hope that i continue to have a positive experience with the firm going... See more

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Rated 5 out of 5 stars

Got an email saying action required [lets get you paid out] read the email trying to look for the link for Rise didn't receive anything. sent an email to Topone and Usman got it sent out to me surpris... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I rarely take the time to write reviews, but I couldn’t keep this to myself—Toponetrader’s support team is simply exceptional! Every time I’ve reached out, they respond almost instant... See more

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Rated 5 out of 5 stars

They are one of the best and SARFRAZ one of the customer care is the best so far I have encountered with. Quick replies and handles my complainant accordingly. I would be recommend this prop firm to a... See more

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Rated 5 out of 5 stars

Thankyou David for fixing my payment issue. I was charged full price and not the BLACKFRIDAY code by mistake. And David looked into it. And refunded the difference. Awesome job

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Rated 5 out of 5 stars

Great overall support from this prop firm. Had a confusion with the spreads and Daniel kindly clarified the issue quiet promptly. Its just my first funded challenge with this prop firm but overall ini... See more

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Rated 4 out of 5 stars

Janice is the suoer best Customer Live Agent. I ahd Issues with my Verifiction, in less than 3 minutes, she solved and i got approved and can now start my funded account. I will come give this a 5... See more

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Rated 5 out of 5 stars

Absolutely The best support and eagerness to answer anything i had to ask. Arjie Went out of the way to ensure i had made the right decisions on items i had purchased and made sure that i was comforta... See more

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Rated 5 out of 5 stars

Amazing experience.. I was 9 breaches on my funded and at 10 I loose my account.. Friday 28th November the market closes earlier and I didn't know since i has no weekend holding it would count as the... See more

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Rated 5 out of 5 stars

Just want to give a big shout out to TopOne got my payout here's to more success. The simple thing is follow the rules and all will be good if you make a mistake own it don't blame the prop firm. TopO... See more

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Rated 5 out of 5 stars

The best propfirm ever...today i got my first payout from them..i was too much worried because this is my first time with prop firm and i bought a prime instant account.. So after 14 days later i ma... See more

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Rated 5 out of 5 stars

I'm new to Top One Trader and I accidentally purchased the wrong platform and Daniel has been very helpful in helping me change my platform. The customer service is quite good.

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Rated 4 out of 5 stars

Great customer service, I've gotten in touch on Sunday thinking I'll be contacted from Monday going, but David and Max replied back just 5 min after .

Company replied

Rated 5 out of 5 stars

ARJIE and the Topone prop firm are the best. I celebrate them greatly for their promptness to providing solutions and answering questions.

Company replied

Rated 3 out of 5 stars
Redirected

Why do all the positive comments only talk about the support service? Why doesn’t anyone share their experience about the funding challenges and money withdrawals???

Rated 5 out of 5 stars

SARFRAZ has been exceptional and quick in resolving my problem of setting up and accessing the platform. Thanks a lot for actioning this so fast !

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Rated 4 out of 5 stars

The live agents Ade and Usman both were actually very much dedicated and customer oriented. I specifically wanted to thank both of them .

Company replied

Rated 5 out of 5 stars

It was a wonderful experience with Topone Trader. Really it was Topone in Propfirms. Anyhave thank you so much.

Company replied

Rated 5 out of 5 stars

Daniel, the agent I spoke to, patiently explained the issue to me and showed me what next steps to take to resolve it.

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Rated 5 out of 5 stars

Top Seems To Be World Number 1. One platform I know that keeps to their word. Also never breach a contract with them. For Real They’re Fantastic.

Company replied

Rated 5 out of 5 stars

The agent was extremely helpful with helping me upgrade my account. Thank you so much!!

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Rated 4 out of 5 stars

Thank you Mr.Arjie for support and time, for helping me with my kyc verification truly grate.

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Rated 5 out of 5 stars

Toponetrader Exceptional and professional guidance and assistance all the time. Thank you so much Janice for your guidance and assistance its greatly appreciated. To a long future together... See more

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Rated 5 out of 5 stars

I want to say thanks again to you ARJIE your awesome for the helped you provide and setting things straight.👍

Company replied

Rated 3 out of 5 stars

I have noticed unusual activity in my funded account lately. The most recent is the CADCHF short position which I placed on my Top One Trader account and also on another trading account. The Top One a... See more

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Company details

  1. Alternative Financial Service

Written by the company

As a proprietary trading firm, our business model centers on giving talented traders the opportunity to trade our capital. Through a one-step trading challenge, successful participants become Top One Funded Traders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great customer support.

I got my first TopOneTrader funded account yesterday, and I didn't know how to setup, but thank the customer support (SARFRAZ) who was quick to respond to my mails, now I'm set and go to go... much appreciated.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

A huge help!!

Sarfraz helped me immediately and gave me a perfect response to what I had asked for in just a few minutes; a huge help!!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

SARFRAZ

SARFRAZ was very timely in his responses and helped me with being able to verify my account so I can start trading.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I want to give a huge thank you to Arjie from the customer service team at Top One Trader. From start to finish, the support I received was outstanding. Arjie was extremely professional, patient, and knowledgeable.

What stood out the most was the quick response time and the willingness to go above and beyond. You can tell Arjie truly cares about helping traders succeed and creates a smooth experience.

Top One Trader is lucky to have someone like Arjie representing their brand. Exceptional customer service. I highly recommend!

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing outcome!

I'm not one to normally do this, but felt this warranted enough to share. I had two accounts with same trade in profit at close of day. Shortly after I get a message that both trades were closed due to SL hit. I quickly reviewed the charts to see this ridiculous spike which was only displayed or seen in their TradeLocker. I took a screenshot of it and TradingView to show the discrepancy. I reached out to support only to be told it was valid and each platform has their own live feeds. I advise their is no way possible that only your firm shows such spike. Up to this point I have been well pleased with this company. I only post as an awareness of what you can experience if doing business with them. I hate I can not share the screenshots here. A very disappointing day to say the least when I literally just recommended them in our discord chat to our trading community.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Review for Top One Trader


I recently purchased another Instant account with Top One Trader, and once again the experience was excellent. The process was extremely fast, smooth, and professional. Their team is clearly well-prepared, and the platform feels reliable and secure. Everything — from account activation to support — has been efficient and consistent.
Overall, Top One Trader continues to stand out for speed, competence, and trustworthiness.

📈📈📈🔝🔝🔝

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support team

Excellent support team. Solved my KYC problem which was rejected earlier. Glad to choose this prop firm. Special Thanks to Janice.

December 10, 2025
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey Ralph,

It’s nice to hear our support team was able to resolve your KYC concern and get everything sorted for you. We’re committed to making the process as smooth as possible for every trader. If there’s anything else you’d like assistance with, feel free to reach out anytime.

Thank you for choosing Top One Trader!

Rated 5 out of 5 stars

I had a great experience with Top One Trader

I had a great experience with Top One Trader. Their support team is very responsive and helpful.
A special thanks to Usman for assisting me throughout the process — he guided me clearly and made everything easy to understand.

December 9, 2025
Unprompted review
Toponetrader logo

Reply from Toponetrader

Thank you for sharing your experience! It’s nice to hear your experience with Top One Trader went smoothly and that our support team provided clear guidance throughout the process. If you ever need anything moving forward, feel free to reach out anytime.

Thank you for choosing Top One Trader!

Rated 4 out of 5 stars

swift and great support experience at…

swift and great support experience at toponetrader. all thanks to Sarfraz

December 9, 2025
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey Prince,

It’s great to know you had a smooth and efficient support experience with our team. We’re committed to keeping every interaction just as swift and helpful. If there’s anything else you’d like us to assist you with, feel free to let us know anytime.

Thank you for choosing Top One Trader!

Rated 5 out of 5 stars
Redirected

Onboarding is quite fast & great

Onboarding is quite fast & great.

Response time is also off the chart. Janice was quite helpful! Thank you.

December 9, 2025
Unprompted review
Toponetrader logo

Reply from Toponetrader

Hey Daniel,

I’m glad our support team was helpful throughout the process. If you need anything as you continue trading with us, feel free to reach out anytime.

Thank you for choosing Top One Trader!

Rated 4 out of 5 stars

The best propfirm

The best propfirm

December 9, 2025
Unprompted review
Toponetrader logo

Reply from Toponetrader

We appreciate your support, Sang!

Thank you for choosing Top One Trader!

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