Top-One's support team are really getting more and more impressive. I encountered an issue while purchasing an account, when I received the account details, saw that the wrong platform was selected. T... See more
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As a proprietary trading firm, our business model centers on giving talented traders the opportunity to trade our capital. Through a one-step trading challenge, successful participants become Top One Funded Traders.
30 North Gould Street Ste R, 82801, Sheridan, United States
Replied to 75% of negative reviews
Typically replies within 1 week
There customer support is excellent. I mistakenly selected the wrong trading platform, upon request my platform was changed within 5 minutes to "mt5".The guy "sarfraz" was very helpful and responsive.
Sarfaraz helped me tremendously with my account great customer service
I got my first TopOneTrader funded account yesterday, and I didn't know how to setup, but thank the customer support (SARFRAZ) who was quick to respond to my mails, now I'm set and go to go... much appreciated.
My experience was good.
Thank you David for your fast reply and assist me with all my questions.
Regards.
Sarfraz helped me immediately and gave me a perfect response to what I had asked for in just a few minutes; a huge help!!
SARFRAZ helped me with my platform change request. He did it in few seconds
SARFRAZ was very timely in his responses and helped me with being able to verify my account so I can start trading.
I want to give a huge thank you to Arjie from the customer service team at Top One Trader. From start to finish, the support I received was outstanding. Arjie was extremely professional, patient, and knowledgeable.
What stood out the most was the quick response time and the willingness to go above and beyond. You can tell Arjie truly cares about helping traders succeed and creates a smooth experience.
Top One Trader is lucky to have someone like Arjie representing their brand. Exceptional customer service. I highly recommend!
I'm not one to normally do this, but felt this warranted enough to share. I had two accounts with same trade in profit at close of day. Shortly after I get a message that both trades were closed due to SL hit. I quickly reviewed the charts to see this ridiculous spike which was only displayed or seen in their TradeLocker. I took a screenshot of it and TradingView to show the discrepancy. I reached out to support only to be told it was valid and each platform has their own live feeds. I advise their is no way possible that only your firm shows such spike. Up to this point I have been well pleased with this company. I only post as an awareness of what you can experience if doing business with them. I hate I can not share the screenshots here. A very disappointing day to say the least when I literally just recommended them in our discord chat to our trading community.
I recently purchased another Instant account with Top One Trader, and once again the experience was excellent. The process was extremely fast, smooth, and professional. Their team is clearly well-prepared, and the platform feels reliable and secure. Everything — from account activation to support — has been efficient and consistent.
Overall, Top One Trader continues to stand out for speed, competence, and trustworthiness.
📈📈📈🔝🔝🔝
Great help from mr. Todd Hodges and SARFRAZ regarding challenge account installation
Excellent support team. Solved my KYC problem which was rejected earlier. Glad to choose this prop firm. Special Thanks to Janice.

Reply from Toponetrader
I had a great experience with Top One Trader. Their support team is very responsive and helpful.
A special thanks to Usman for assisting me throughout the process — he guided me clearly and made everything easy to understand.

Reply from Toponetrader
swift and great support experience at toponetrader. all thanks to Sarfraz

Reply from Toponetrader
Onboarding is quite fast & great.
Response time is also off the chart. Janice was quite helpful! Thank you.

Reply from Toponetrader
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