Vitality Reviews 58,145

The service agent (sorry, we didn't get is name) was very helpful & thorough. His suggestions were most useful & he helped us find a physio centre for an initial triage only 5 mins away - the only pro... See more

I had an issue with a payment and spoke to David who was extremely patient and helpful when trying to resolve the issue. Following the phone call I was able to resolve what had happened. I had submitt... See more

My only criticism....is that it took me two attempts to get through. However, once through and talking to the Vitality contact....my enquiry was sorted and organised in an excellent manner. Thank y... See more

Wehn I got through to a human to talk to things went well. The three options offered at the beginning of the response were somewhat vague. I may have chosen the wrong option to begin with - 'Bone &... See more

Robert was incredibly patient and helpful, talking me through all the points and keeping me informed on the process. He answered my questions and made sure I was clear on everything before moving on t... See more

Leigh was absolutely fantastic in re-arranging my 2 claims after I had changed employers who both use Vitality. It was so quick and easy to get everything sorted and every question was answered clearl... See more

I contacted Vitality today as I have had some questions regarding a potential claim, but I was unsure if they qualified. I spoke to Riona who was very understanding and helpful. There were a couple of... See more

First time using my vitality health insurance medical cover after many years of membership. I suspect that because of this the procedures at first seemed complicated having to download apps etc. but... See more

No claim made , just wanted information regarding a physiotherapy claim. No further action was needed as did not qualify , but Debra who took my call was excellent! I was given all the information I n... See more

Adelle was very helpful sorting out my billing query today. Really appreciate her taking the time to speak to both Vitality and the hospital’s billing departments and then calling me back once she had... See more

Fantastic support team, it took 10 minutes to get through to the team, yes. But once connected, they answered my questions and re-issued the documents I needed in 2 minutes flat! Vitality has been a... See more

Nazia took me through all the necessary steps for processing my claim. She spent some time listening to me as well as keeping me informed of what she needed to check. Her manner was empathetic, kind a... See more

Only had to wait a very short time for calls to be answered. Query dealt with to my satisfaction quickly and knowledgeably. Very cheerful and pleasant staff. Confirmation email received well within 30... See more

I wasn’t sure how to initiate a claim online, so I rang the claim telephone number and I spoke to Nikki about how to register a claim for cataract surgery. Nikki talked me through the procedure, expla... See more

Spoke to a lovely lady called Juliet she was amazing, the advice she gave me was very helpful and genuine she did not just try to sell to me she listened to our needs she was very patient and kind.... See more

This review is specifically about Melissa Parry and how fantastic she has been in assisting me sort out the authorisation for my treatment. She showed care, she followed up and updated me on two occas... See more

I phoned on behalf of my husband. The first person I spoke with was very helpful and reassuring. She then tried to put me through to the specialist team for heart problems but, while waiting, I was... See more

I called Vitality customer care to clear a doubt with regards to my claim. Lovely Celine on the other side of phone heard my queries in detail without any rush and provided me with the information I w... See more

Even though Vitality couldn’t offer me cover as part of my company plan on this occasion, I must say the staff are absolutely lovely. Very caring, with a professional approach and explained everything... See more

Got the information I needed about my health plan through calling, the representative helped me understand the important bits without me having to study the enormous doc line by line. Didn't have to w... See more

Kate fro MSK was very polite, clear and concise with the information she gave me. A very pleasant phone call. The processing of my claim was very fast with no further information requested from me... See more

Mollie was very helpful and kind. The documentation explaining the insurance was not clear to me and I was so worried I wouldn’t be covered, I have put my health on the back bench and do the best with... See more

Great customer facing employees who are really patient, friendly and helpful in guiding you through the process! Also excellent range of hospitals and consultants to choose from. Good tech support in... See more

Ella, who I spoke to initially, was BRILLIANT. She was clear, easy to understand and reassuring. She took her time to read the file and duly transferred me to the right team. I then spoke to Angela a... See more

After struggling to do what I wanted via the app (i must say I find the app little use and difficult to use for many reasons) I ended up calling in. The call was quickly answered and operator was prom... See more

Andrea was incredibly helpful in putting my mind at ease regarding an injury and putting a start to the claim process. Kind, understanding and quick to help, painless process and no long hold or wait... See more

The phone was answered promptly and professionally, the young man I spoke to was extremely helpful and dealt with my query in full and after 5 minutes I was all sorted, no transferring me to other de... See more

The phone was answered v quickly and I was connected to a real person shortly after. Catherine was informed and v patient while I asked lots of questions , sometimes twice. all queries answered to r... See more

Both of the ladies I spoke to at Vitality for a health claim were really helpful and went out of their way to get me the right consultant and support treatment. I've been suffering with this pain for... See more

I had requested call from Vitality about starting claim process. The help and assistance from the agent was top class informative explanation simple to follow and all followed up with an email th... See more

The process was good and the hello I got over the phone was excellent. However the app doesn’t seem to support landscape mode so is not able to be used with my iPad keyboard. This mean I have to disco... See more

Customer service was friendly all the way, and Madeline was helpful sorting out my questions. The only small issue I had was getting through the right person: it took 3 pass over to finally speak t... See more

The gent i spoke with was noticebaly positive, truly helpful and share all the information I asked for in a speedy fashion. He then explained how the excess redcued if I move a little more.

Megan was so friendly, empathetic and of great help. She has an incredible phone manner and could not do enough to help. She explained everything in detail to the point when she answered queries befor... See more

I'm not at all familiar with the use of medical insurance or the process/procedure of getting medical care; and things were made very easy and straightforward for me. I was put at ease and my (probabl... See more

Very much appreciate Katie and her support. Everything explained really well and clear. Can finally see a specialist and put my insurance to work

The team is always very helpful, I never feel rushed, They take their time to explain everything clearly. I always feel supported and well advised on any questions or concerns I have.

Extremely courteous and professional call handler. Made me feel at ease with a friendly non confrontational approach. She’s a real asset to the Vitality Team.

Helen and her colleague who I spoke to before were so helpful and reassuring in helping me arrange an appointment for a really anxiety-inducing claim. They were so supportive and answered any question... See more

Very polite support staff. Nothing was too much trouble. Issue was handled quickly and thoroughly, with clear explanations.

I had a really great experience with your colleagues Sophie. She was extremely professional and informative and if only all people on the other end of line were this patient and helpful.

Kay was very helpful and friendly . She set my expectations well and delivered against them in a professional and polite manner.

Brilliant. Really easy to lodge a claim and authorisation. Great friendly staff who were most helpful. Highly recommend.

The lady who helped me was great. Very friendly and willing to help. Unfortunately she didn’t have all my case details easily available but that was not her fault.

Wilma was extremely helpful and full of advice and was very knowledgeable about what I needed to do and the answers she provided.

Maisie was friendly and communicative. She took time to understand my request and apologized for the time taken but responded later as promised with clear guidance.