Used Webury several times. Good prices, good range of products, fast service. Clear reasonable efficient returns service, although I have seldom needed it.
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Outerwear Store
- Boot Store
- Clothing Store
- Outdoor Clothing and Equipment Shop
- Shoe Store
- Winterwear Store
About Webury
Written by the company
Webury is a country-living style destination where you can find your favourite countryside brands including Le Chameau, Ariat, Joules, Aigle, Driza-Bone and Baleno. We offer a premium product range which consists of anything from wellies, waterproof jackets and warm mid-layers, to gardening gloves and those little extras for outdoor adventures.
Our team have extensive knowledge of our core products, and we take pride in our customer service. You are welcome to contact us via email or Freephone 0800 083 6418 between Mon - Fri: 9am - 5pm
Contact info
The Mill Office, HR6 0SE, Hatfield, Leominster, United Kingdom
- 0800 083 6418
- info@webury.com
- webury.com
Replied to 100% of negative reviews
Typically replies within 1 month
I spoke to a lady on the phone early on…
I spoke to a lady on the phone early on Monday morning, and despite it being early on Monday morning, she was helpful and cheerful.
My wife bought a lovely coat which was…
My wife bought a lovely coat which was a little too big.
We returned it easily and received a full refund within a few days.
No dramas
All good arrived on time and well packed
Very good service all round
Used Webury several times. Good prices, good range of products, fast service. Clear reasonable efficient returns service, although I have seldom needed it.
Great service.
It's really easy to find what you need on the website and the delivery was very timely.
Easy to order online and fast delivery…
Easy to order online and fast delivery of items highly recommend. So easy to deal with and able to track delivery.
Top class service
Top class service, fabulous friendly staff will help you any way they can. Even though they could not help with my purchase this time I would certainly not hesitate to go back to them again, and again! Top class, thank you very much!
Easy, accurate and on time.
Easy to order. Fast dispatch and well packed. Arrived exactly as ordered and on time.
Customs tax for EU residents
The product is excellent and the delivery too, but living in the EU, I was disappointed to have to pay an extra 37 € customs tax. This was communicated well to me, but customers based in the EU should be aware of this before ordering. I'm not sure if it's based on the weight of the product, but it's a steep tax to pay just for a sun hat...
Prompt delivery of Panama hat
Prompt delivery of Panama hat, good quality and exactly what was wanted.
Great service & price
Great service, Failsworth Hudson cap delivered really quickly, very satisfied with the fit.
Didn't come with the razor blades in the peak, but that’s something I can add later 😜.

Reply from Webury

Reply from Webury
Seamless
I’d like to express my appreciation for the pleasant shopping experience with Webury. Even before placing my order, I received prompt, professional, and friendly responses from your customer service team, which gave me the confidence to proceed with the purchase smoothly. After placing the order, the dispatch was very quick, and the package arrived in excellent condition.

Reply from Webury
Purchasing experience using the Webury website
I was delighted with the whole experience using this website as it was very easy to navigate. I ordered the garden clogs on one day and they arrived very promptly the following day. The items were beautifully wrapped, but not overwrapped, and the receipt/returns form was included within the packaging. I particularly liked the clarity of the receipt information and the layout of the returns form.

Reply from Webury
Excellent service throughout
Excellent service throughout. Price of gardening shoes was excellent for the quality of product. Found a new brand of shoes I have never heard of for comfortable shoes. The first size of Aigle garden shoes were just little tight so had to return. They exchanged and returned shoes within 48 hours. Excellent customer service, polite and efficient. Will buy from them again.

Reply from Webury
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.