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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its high-quality products, attention to detail, and accurate sizing. Consumers appreciate the fair pricing, often noting that it is competitive with larger companies. People highlight the speedy and well-packaged delivery, frequently using recyclable materials. Consumers express satisfaction with the overall service, emphasizing clear communication and easy-to-use website. Reviewers value the prompt and hassle-free service, with orders arriving in perfect condition and within the expected timeframe. Customers also appreciate the helpful and friendly staff, who provide excellent advice and quick responses to queries.

Based on these reviews

Rated 5 out of 5 stars
Verified

Used Webury several times. Good prices, good range of products, fast service. Clear reasonable efficient returns service, although I have seldom needed it.

Rated 5 out of 5 stars
Verified

I spoke to a lady on the phone early on Monday morning, and despite it being early on Monday morning, she was helpful and cheerful.

Rated 5 out of 5 stars
Verified

The product is excellent and the delivery too, but living in the EU, I was disappointed to have to pay an extra 37 € customs tax. This was communicated well to me, but customers based in the EU should... See more

Rated 5 out of 5 stars

Excellent service throughout. Price of gardening shoes was excellent for the quality of product. Found a new brand of shoes I have never heard of for comfortable shoes. The first size of Aigle garden... See more

Company replied

Rated 3 out of 5 stars

I’m on my 3rd pair of Aigle Wellington boots. My only criticism is that the sole wears out and then leaks due to failure within the heal area. Admittedly this is after approx 5 years of frequent use... See more

Rated 5 out of 5 stars
Verified

Great service, Failsworth Hudson cap delivered really quickly, very satisfied with the fit. Didn't come with the razor blades in the peak, but that’s something I can add later 😜.

Rated 4 out of 5 stars
Verified

Excellent product despatched quickly once ordered, We had tried to order earlier but it was out of stock. They promised to email when new stock arrived, but they never did. It was only by checki... See more

Company replied

Rated 5 out of 5 stars
Verified

Prompt no Hassle Service. The Driza Bone Long Coat arrrived in perfect condition. It is a great fit and is the perfect answer to stay dry on those wet stormy outings. It's design is well made and... See more

Company replied

Rated 5 out of 5 stars
Verified

I went to Google to find a specific pair of gardening gloves and Webury stocked them. I wasn't bothered where they came from as long as they were the ones I wanted, so it was a real bonus to discover... See more

Rated 5 out of 5 stars
Verified

It just seemed like I had personal individualized care from the time of my first inquiry/order all the way until I received my order (today). I am a small business owner (veterinarian)and I recognize... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very pleased with the quick delivery of the Ariat boots I bought from Weburn. I have had these boots before and just loved them but many of the companies I tried to prchase from were out of st... See more

Company replied

Rated 5 out of 5 stars
Verified

I am more than pleased with my purchase from Webury! My coat arrived beautifully wrapped and boxed with great care. I was kept informed all the way on its journey once I’d made the purchase. I woul... See more

Rated 5 out of 5 stars
Verified

Efficient service. Purchase delivered promptly after order. Very pleased with item. As described and appearance as per photos. Good quality product. I didn't know the website so had a little bit of re... See more

Rated 5 out of 5 stars
Verified

I was delighted with the whole experience using this website as it was very easy to navigate. I ordered the garden clogs on one day and they arrived very promptly the following day. The items were bea... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a Driza-Bone Brookland Womens Mid-Weight Wax Coat which arrived quickly and well packaged. The coat served me well on a cold wet weekend in February walking in the Welsh mountains, as well a... See more

Rated 5 out of 5 stars
Verified

Great service - top product. You have to love still being able to talk to someone, get good advice and then have swift service and delivery of a top product. Given that my last Drizabone coat, now for... See more

Rated 5 out of 5 stars
Verified

So far so good! Bought a coat as a Christmas gift and needed to know returns policy. Grace got back to me very promptly. Item arrived on time - beautifully packaged. Have yet to get wife’s comments... See more

Rated 5 out of 5 stars
Verified

I ordered this top because I thought the colour combination was gorgeous, it fits well, I have worn it to my knitting and natter weekly meeting and I have had so many lovely comments about the top. F... See more

Company replied

Rated 5 out of 5 stars
Verified

I order a new pair of Ariat boots every few years, and I always struggle to get a size 6 so have brought from different sites in the past. Never ordered from Webury before and was a bit nervous as I d... See more

Rated 5 out of 5 stars
Verified

I had a query about the sizing of my wellies prior to purchase, and it was a relief to be able to speak to someone who answered my question straight away. I placed the order online and the boots arri... See more

Company replied

Rated 5 out of 5 stars
Verified

My wife bought a lovely coat which was a little too big. We returned it easily and received a full refund within a few days. No dramas

Rated 5 out of 5 stars
Verified

This was my first order from Webury and the service was excellent. I received regular updates and delivery was speedy. Sadly, the blouse, although lovely, was too small and I have had to return it.... See more

Rated 5 out of 5 stars
Verified

Website very easy to use, order placed quickly and arrived within 2 days, even using the free standard 3-5 working day option. The purchase was a gift, but arrived as described and I'm sure will be gr... See more

Rated 5 out of 5 stars
Verified

I ordered a pair of Le Chameau boots but retrospectively wondered if I’d ordered the correct size. A call to the office and my query were answered in a professional and friendly way. The product is gr... See more

Company replied

Rated 4 out of 5 stars
Verified

I had to exchange the item, and this was dealt with swiftly. The items were carefully wrapped in tissue paper inside the mail envelope, which indicated there was a personal touch to the shopping proc... See more

Company replied

Rated 5 out of 5 stars
Verified

Frst class service . Arrived quickly, well packaged. Quality of Wellingtons far outweighed my expectations. First time of using this company. But will be my go to from now on.

Rated 3 out of 5 stars
Verified

Wesbury service was good except for the returns, please bear in mind you have to pay for the return yourself and then wait for a refund, which I am still waiting for. So if you order a large item lik... See more

Rated 5 out of 5 stars
Verified

Excellent customer service, checked to see if I had ordered the correct size before dispatching my goods. I usually purchase my blouses from a high end company which I do not receive this kind of serv... See more

Rated 4 out of 5 stars
Verified

Wasn’t able to apply the discount code,emailed to see if they would honour it and refund discount amount but not received a response.not opened the box yet as it’s a Christmas present for daughter

Company replied

Rated 5 out of 5 stars
Verified

They had exactly what I wanted, the price was very fair and less than some bigger companies. Delivery was speedy (free) and well packaged in recyclable materials. Highly Recommend Melanie

Rated 4 out of 5 stars
Verified

I initially had a few problems negotiating the website, but finally managed to find the item I wanted and placed my order. Confirmation of my order was very quick, with delivery date given as two da... See more

Rated 5 out of 5 stars
Verified

Brilliant Perfect jacket Ordered both 12 and 14, so took advantage of the reduced return label, easy to use and a quick refund for the returned size 14. Would happily purchase again

Rated 5 out of 5 stars
Verified

The order arrived promptly. The online ordering was efficient . I m pleased with the Joules top that I bought especially as it s difficult to find this style anywhere - possibly a discontinued line.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order online and fast delivery of items highly recommend. So easy to deal with and able to track delivery.

Rated 5 out of 5 stars

Just received my Joules jacket today, absolutely love it, I have been looking for this style for months and unable to find it, so glad I found this company online. Free delivery which was a bonus. Th... See more

Rated 5 out of 5 stars
Verified

Top class service, fabulous friendly staff will help you any way they can. Even though they could not help with my purchase this time I would certainly not hesitate to go back to them again, and agai... See more

Rated 4 out of 5 stars
Verified

I bought a Drizabone long coat as a gift to my son. I have such a coat myself and I really love it. It works perfectly as I ride my bike in the rain, yes not a horse but a city bike! As a cust... See more

Company replied

Rated 5 out of 5 stars
Verified

Webury was extremely good and the products we ordered are well up to expectations. The courier let them (and us) down, which was a shame but a common problem at Christmas. But Webury helped us through... See more

Rated 5 out of 5 stars
Verified

This is the first time l have used this company and l am very happy with my experience. Website is easy to use. Communication clear, boots packaged securely and delivery quick. What’s not to like?

Rated 5 out of 5 stars
Verified

Great product, cheaper than I’d found other places online. Super fast delivery and item came very well packaged. Absolutely brilliant, will definitely be ordering again!

Rated 5 out of 5 stars
Verified

I rang regarding a size query on a surprise hat purchase. Spoke to 3 different staff members who were all excellent and really helpful, enabling me to purchase the correct size.

Company replied

Rated 5 out of 5 stars
Verified

Bought 2 pairs with a view to returning one. Both boots comfortable but the Parcours a clear winner. Good and helpful advice on the phone including opting for the £2 return label.

Rated 5 out of 5 stars
Verified

Great value Purchased a beautiful pair of Ariat Boots, they were delivered well packaged and in a timely fashion. Just as described, very Happy Customer.

Rated 5 out of 5 stars
Verified

Delighted with coat purchase - very helpful staff and great advice with sizing. Product arrived promptly despite being close to Christmas and was very well packaged.

Rated 5 out of 5 stars
Verified

Good product pictures and delivered when promised. The company offers a good and clear returns policy but not required. Very satisfied with the quality of the jacket upon arrival.

Rated 5 out of 5 stars
Verified

Easy to order and boots delivered on time. Bought replacement for well loved boots which have been purchased for birthday present. Excellent feedback by recipient.

Rated 5 out of 5 stars
Verified

Always a pleasure purchasing anything from Webury.com, simple to navigate website, simple payment options aswell as speedy dispatch/delivery with great products to top it off.

Company replied

Rated 4 out of 5 stars
Invited

I wished to purchase a Driza-Bone replacement coat for my wife's birthday present. Size selection was a bit of a problem, the older styles using a different sizing scale (eg 4 now being a 10) and Driz... See more

Company replied

Rated 5 out of 5 stars
Invited

Purchased Joules Harbour Print Jersey Top and the Saunton Salt Funnel Neck Sweatshirt. Great quality, style and attention to detail. I am 5’2 111 pounds and the size 8 fit perfect. Very happy with my... See more

Company replied

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Company details

  1. Outerwear Store
  2. Boot Store
  3. Clothing Store
  4. Outdoor Clothing and Equipment Shop
  5. Shoe Store
  6. Winterwear Store

About Webury

Written by the company

Webury is a country-living style destination where you can find your favourite countryside brands including Le Chameau, Ariat, Joules, Aigle, Driza-Bone and Baleno. We offer a premium product range which consists of anything from wellies, waterproof jackets and warm mid-layers, to gardening gloves and those little extras for outdoor adventures.

Our team have extensive knowledge of our core products, and we take pride in our customer service. You are welcome to contact us via email or Freephone 0800 083 6418 between Mon - Fri: 9am - 5pm


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Top class service

Top class service, fabulous friendly staff will help you any way they can. Even though they could not help with my purchase this time I would certainly not hesitate to go back to them again, and again! Top class, thank you very much!

July 16, 2025
Rated 5 out of 5 stars
Verified

Customs tax for EU residents

The product is excellent and the delivery too, but living in the EU, I was disappointed to have to pay an extra 37 € customs tax. This was communicated well to me, but customers based in the EU should be aware of this before ordering. I'm not sure if it's based on the weight of the product, but it's a steep tax to pay just for a sun hat...

July 8, 2025
Rated 5 out of 5 stars
Verified

Great service & price

Great service, Failsworth Hudson cap delivered really quickly, very satisfied with the fit.
Didn't come with the razor blades in the peak, but that’s something I can add later 😜.

July 7, 2025
Rated 5 out of 5 stars
Verified

Excellent service

Excellent to deal with, received my item promptly

July 2, 2025
Webury logo

Reply from Webury

Thank you for this 5* review, it's wonderful to hear you are pleased with your purchase and the service we provided. Please come back and shop with us again.

Rated 5 out of 5 stars
Verified

Great experience

Great price and fast delivery what more could you need

June 30, 2025
Webury logo

Reply from Webury

So great to hear you are happy with the service we provided. Thank you for taking the time to leave this 5* review, hope you come back and shop with us again in the future.

Rated 5 out of 5 stars
Verified

Super quick

Super quick, efficient service.

June 23, 2025
Webury logo

Reply from Webury

Thank you for this review, great to hear you are happy with the service you received. Hope you come back and shop with us again.

Rated 5 out of 5 stars
Verified

Excellent service

June 23, 2025
Webury logo

Reply from Webury

Thats so good to hear, we strive to offer the best service possible, so it's wonderful to hear you thought our service was up to par. Hope you come back and shop with us again.

Rated 5 out of 5 stars
Verified

Seamless

I’d like to express my appreciation for the pleasant shopping experience with Webury. Even before placing my order, I received prompt, professional, and friendly responses from your customer service team, which gave me the confidence to proceed with the purchase smoothly. After placing the order, the dispatch was very quick, and the package arrived in excellent condition.

June 13, 2025
Webury logo

Reply from Webury

Thank you so much for this lovely 5* review, it's to good to hear you are happy with the service we provided. Hope you come back and shop with us again.

Rated 5 out of 5 stars
Verified

Purchasing experience using the Webury website

I was delighted with the whole experience using this website as it was very easy to navigate. I ordered the garden clogs on one day and they arrived very promptly the following day. The items were beautifully wrapped, but not overwrapped, and the receipt/returns form was included within the packaging. I particularly liked the clarity of the receipt information and the layout of the returns form.

June 9, 2025
Webury logo

Reply from Webury

Hi Judith, thank you so much for leaving this lovely 5* review. It's wonderful to hear that you are so happy with the service we provided. Please come back and shop with us again in the future.

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Price of gardening shoes was excellent for the quality of product. Found a new brand of shoes I have never heard of for comfortable shoes. The first size of Aigle garden shoes were just little tight so had to return. They exchanged and returned shoes within 48 hours. Excellent customer service, polite and efficient. Will buy from them again.

June 13, 2025
Unprompted review
Webury logo

Reply from Webury

Hi, thank you for leaving this 5* review. It's so good to hear that you are happy with the service we provided. It's unfortunate you had to return the shoes for exchange but we're pleased that we managed to process this exchange smoothly. We look forward to you shopping with us again in the future.

Rated 5 out of 5 stars
Verified
Webury logo

Reply from Webury

Hi Christopher, that you for taking the time to leave this 5* review. It's so good to hear you are happy with the service we provided. Hope you come back and shop with us again in he future.

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