Admiral Insurance Reviews 138,836

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the competitive prices, especially when combining multiple insurance products. Consumers highlight the straightforward and simple processes, from navigating the website to setting up policies. People also value the clear communication and the ease of speaking with helpful and knowledgeable advisors. Many reviewers specifically mentioned positive experiences with staff members, praising their professionalism and ability to explain policy details thoroughly. Customers appreciate the efficient and helpful customer service, both online and over the phone. The user-friendly website and the clarity of policy information also contribute to a positive overall experience.

Based on these reviews

Rated 5 out of 5 stars

Called Admiral as I had concerns about my claim. Spoke to Phillip Garrett who answered all my concerns and gave excellent advice. I was worried about an email I had received asking for a photograph an... See more

Company replied

Rated 5 out of 5 stars
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I bought a new car and went on to a comparison website for car insurance. Admiral came up as highly recommended by Which - it also offered a good range of cover options. Previous experience with Admi... See more

Rated 5 out of 5 stars
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Excellent service! Very helpful with providing options for insuring my son’s first car, and at a better price from comparison sites, spent lots of time looking into things and was genuinely interested... See more

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Rated 5 out of 5 stars
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I spoke with josh he was very helpful and patient with me as I did really understand most of it so keept asking lots of questions . I was very anxious about sorting the insurance as I never... See more

Rated 3 out of 5 stars
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Signed up for some gravel insurance so I wont know how good they are until/if I need to make a claim. However, one thing that really hacks me off is when I select 'NO COMMUNICATIONS' but the company s... See more

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Rated 5 out of 5 stars

Just phoned Admiral for car insurance renewal quote, spoke to extremely helpful and pleasantKelly. She provided me with a very competitive quote, no pushy sales therefore we have decided to continue... See more

Rated 5 out of 5 stars
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We decided to add our home insurance to our car insurance in advance as the cost was lower than offered elsewhere. We were notified that the commencing date was implemented as agreed and the premium t... See more

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Rated 5 out of 5 stars
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Very clear english speaker. So refreshing as the last company i had called was so unprofesional, kept calling me "MATE" and that was about the only clear word i could understand he spoke. Keep it up... See more

Rated 5 out of 5 stars
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Best price deals when combining more than one insurance product. Good communication and access to speak to an advisor. All been simple and straightforward so far, no complaints. Cannot advise on claim... See more

Rated 5 out of 5 stars
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I hadn’t had a car for just over 2 years and had to shop around to find a company that would accept my no claims discount after just over 2 years. Alot of companies would only accept the ncd up to a l... See more

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Rated 4 out of 5 stars
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I had a "no fault" claim early this year. A German registered lorry hit my car, it was written off. Captured on National Highways CCTV, nothing I could have done to avoid the incident. Admiral were... See more

Rated 5 out of 5 stars
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Ethan was extremely helpful in adding a second dog to our existing policy. He was very thorough and made sure we understood the cover we opted to purchase. Pleased with the new quote compared to some... See more

Rated 5 out of 5 stars
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First impressions on contacting Admiral are great. Spoke to Lily who listened to what I required and arranged everything so well. Very helpful, informative. I insured both cars and made a great saving... See more

Rated 5 out of 5 stars
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Good product Competitive Price My previous insurer wanted to pretty much double my price (clearly no reward for loyalty!) A couple of established insurers would even quote for my Mercedes GLC... See more

Rated 5 out of 5 stars
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Was just great easy to apply everything straight forward and as a new driver I thought it was good value in the marketplace , good that we could pay monthly and spread the cost . Just received my d... See more

Rated 3 out of 5 stars
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I wasn't aware you had no website that I can log in to , I'd liked yo of added another pet and looked at quotes but once I purchased my insurance I created an account and can't do anything with it ..s... See more

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Rated 5 out of 5 stars
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easy to set up insurance clear policy wording and clear excess information. the price was good (but i did choose an excess of £150) but I considered it good value as the wife has some medical issues.

Rated 5 out of 5 stars
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Went through the whole process on line, multiple policies to choose from found the one that best suited me, completed all the questions asked, paid…job done it was that easy.

Rated 5 out of 5 stars
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The company was helpful in the way they dealt with the insurance for our car which has disabled entry facilities at the rear for my wife’s wheelchair. My usual insurance company Who I’ve been with for... See more

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Rated 4 out of 5 stars
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Always a good option and price even against the smaller businesses that try to under cut the larger ones. Very simple process and far less questions to answer which is welcomed!

Rated 5 out of 5 stars
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Had notice on my phone from Admiral to say "welcome aboard" directly after booking with Admiral for car insurance. This gives me everything I need to know. Also was a reasonable price compared with ot... See more

Rated 5 out of 5 stars
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New company for me. Offered three years without claims rather than five of my ex company which saved me a lot of money. There were other companies offering the same but Admirals reputation swayed me.... See more

Rated 5 out of 5 stars
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I recently moved multiple policies to an Admiral multi-car (and home) single policy and I have to say the experience and outcome has been very good. The process of moving the policies is very straight... See more

Rated 5 out of 5 stars
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I got a quote from Admiral via Compare the Market.com and was pleasantly surprised by their quote. I asked my previous insurer if they could get near Admiral's quote, and they could not. I found their... See more

Rated 4 out of 5 stars
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Clear data on Insurance seeking site.Good quick delivery of documents. However very puzzled that you do not have a customer service telephone number Regards Peter Wrench

Rated 4 out of 5 stars

I spend a few thousand a year with Admiral and they are ok up to now. Bad experience today with them on the phone. Poor service and they did not want to resolve the problem. The manager refused t... See more

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Rated 5 out of 5 stars
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Easy to get the insurance sorted out by buying from Compare the Meerkat. Everything went through fine without any issues. Reasonable prices and could include a couple of extras so all good.

Rated 5 out of 5 stars
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Very simple to navigate the website. I also needed to clarify one point before purchasing my insurance and the on-line chat was able to resolve this quickly. Happy with the quote (or as happy as anyo... See more

Rated 5 out of 5 stars
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I had a great experience purchasing content insurance! The whole process was smooth and incredibly easy from start to finish. The pricing is among the lowest on the market, yet they still offer one of... See more

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Rated 3 out of 5 stars
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Had difficulty in upstanding your overseas customer service. When finally connected to a person I could understand, I found I was given the wrong plan. It was finally sorted by the person I could unde... See more

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Rated 3 out of 5 stars
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No problems with purchasing at all. Impossible to give any insurance company anything more than average unless the full claims process has been experienced. Thankfully I did not need to make a claim w... See more

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Rated 5 out of 5 stars
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Quick efficient reply to my phone call. I was so amazed when phone Wes answered after only one ring! My request dealt with immediately. Thank you excellent service.

Rated 5 out of 5 stars
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Having spoken to James from Wales who was a consummate professional, I was happy to move my van insurance to Admiral. So great to be able to speak to a human being especially one as helpful as James... See more

Rated 5 out of 5 stars
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Done via compare the market but easily configured and setup, all online and was best value for price and cover getting. Hopefully renewal in a years time rewards to stay a customer.

Rated 3 out of 5 stars
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Everyone I spoke to was lovely but it took 3 calls and being passed between multiple agents to finalise the policy. It was very time consuming and very frustrating.

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Rated 5 out of 5 stars
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It was my first time shopping around for home insurance, after 38 years with the same insurer. Admiral made it very easy for me and I got the same cover for less too. Can't comment on anything else y... See more

Rated 5 out of 5 stars
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Doing everything well I’ve been with a few insurance companies some of them cheaper but in the end like by you get what you pay for, and I think your prices are very reasonable

Rated 5 out of 5 stars
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Great communication . Easy to navigate website . Helpful phone staff . First time I have tried the multi car insurance . Yet to see how it pans out .

Rated 5 out of 5 stars
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The way Will answered and explained any lingering doubts I had. He took his time to answer my questions and also went the extra mile to explain to me what your company has to offer

Rated 5 out of 5 stars
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We now have all our insurance related policies with Admiral, house, Travel and three cars, very competitive, website is very easy to use, you can change add or extract most things without having to c... See more

Rated 5 out of 5 stars
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The customer service is very good. I have only had to contact a couple of times, but on each occasion the service has been good. Also, this year's increase in the premium was very reasonable.

Rated 5 out of 5 stars
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Simple and straightforward online application form, Competitive premium, 'comprehensive' comprehensive policy, Useful and reasonably priced 'add-ons' (Breakdown cover/Legal protection etc) Choice o... See more

Rated 5 out of 5 stars

After a few weeks of much searching everyone with little success with decent quotes(many ridiculous) I decided on what I thought was reasonable for me.After speaking to a lovely customer service assis... See more

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Rated 5 out of 5 stars
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Went onto comparison website saw Admiral it wasn’t the cheapest but I knew the company were highly regarded so went with them

Rated 5 out of 5 stars
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Great site easy to go through the questions. Found a quote suitable for my husband & myself with medical conditions

Rated 5 out of 5 stars
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Did it on the phone rather than on line which really works for me as an older woman. Person really helpful and clear. Answered questions. Price and coverage excellent.

Company replied

Rated 5 out of 5 stars
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We changed from Adrian Flux to yourselves it was quite simple for my wife to make the decision to use your company.

Rated 4 out of 5 stars
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It worked well via internet. Haven’t spoken to a person so can’t comment on personal interaction

Rated 5 out of 5 stars
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I've used Admiral twice this year for holidays and found them to be very reasonable on price in comparison to other companies. Would definitely use Admiral again.

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Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency
  5. Pet Insurance Company
  6. Travel Insurance Company

Written by the company

Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

139K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

definitely recommend!!! ⭐️

super simple and easy online, I had a problem with my named drivers license so i had to ring up but the woman i was on the phone to was absolutely outstanding she is just fantastic! I didn’t catch her name but I hope she sees this and gets recognised for how friendly and helpful she was. Thank you so much!

October 15, 2025
Rated 1 out of 5 stars

Air source heat pump owners beware!!!!!

So for 3.5 years I've been paying for an insurance policy that includes home emergency cover only to discover today when our air source heat pump has broken down that, surprise surprise, it's not covered.
So now it's up to me to find the money. They've left a customer with chronic illness and disability in the lurch. I will be changing to another provider.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
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2nd Insurance From Admiral

I already have Home Insurance through Admiral. Whilst searching online for Annual Holiday Insurance through an online portal, Admiral came up top. Price was fantastic which included medical conditions, cheapest ever throughout the years that I have taken out holiday insurance

October 15, 2025

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