Allianz Partners USA Reviews 150,658

I didn’t need to submit any claims, so I can’t comment much on that process. However, I did receive messages saying my flights were being changed when there actually weren’t any changes, which was a b... See more

We had a flight delay at DCA and upon arrival we had missed the connecting flight. We were put up in a hotel for this occurrence. Upon leaving Charlotte airport the next day, we encountered another... See more

Well I had help entering the claim with AAA cuz I really didn't want anything to go wrong. Cost me over $450 to get this insurance that I'll never get back. However I am glad that they approved i... See more

The process for two people with separate plans was complicated and with that, the payout was timely and they communicated well. However I never received a breakdown on what they covered and why. Tha... See more

Satisfying Results Due to Delta canceling our flight a few hours before departure, followed by delayed flights with both AA and Southwest, we arrived too late for cruise departure. Had to fly to P... See more

I was amazed that you were proactive refunding our tickets. There was a 4 hour delayed flight because of pilot availability. The refund was in our account without any discussion, calling, or emails.... See more

The overall process was as expected, but there were no surprises. I'm glad we took out the insurance policy, as it helped in a dire time of need. My only suggestion would be to offer a policy that wou... See more

We had to cancel a planned trip due to a health issue. Fortunately this happened just before our final payment was due. With an on-line claim it was simple to provide data needed and we quickly rece... See more

Absolutely fantastic service! We had to cancel a trip with my family after my dad was diagnosed with cancer and wouldn’t be healthy enough to travel. Allianz was amazing. I think it was only two days... See more

This company has great customer service. People are very pleasant and helpful and get to the bottom of resolving a problem. We were away on a vacation and had an emergency that required a hospital v... See more

We love our Global travel insurance…the Allyz AllTrips Premier Plan. We travel a lot & don’t have to worry each time we leave the house if we need to buy insurance…We Are Covered! If/when you do ha... See more

5 star. No issues with obtaining car rental insurance. I didn’t need to use it so therefore I can not comment on how they would resolve an accident or loss. I felt reassured having the insurance and w... See more

Our experience was great when we had c to file our claim for reimbursement of tickets purchased for a ball game. Your guidance on what documents were needed was simple. Once we filed the claim your co... See more

The woman that helped sell me the travel insurance was extremely patient with all of my questions and highly knowledgeable. And then when I took a fall, the customer service and medical teams were so... See more

In a very stressful trip delay, the Allianz agent stuck with me for more than an hour on the phone helping me not miss my dream vacation. The claim process thereafter was really easy, partly because t... See more

Thank God we had insurance, a family member passed away and that’s something you can never plan or be prepared for. Truly grateful that we had purchased the insurance, Allianz made it smooth and stre... See more

I am so grateful to each agent I have had the pleasure to speak with, and for their immense, caring assistance. In today's world insurance companies do not have the best reputations. Allianz is... See more

The claims process was very easy and my refund was processed within days. I was so glad I had purchased the travel insurance when my husband came down with COVID a few days before our trip. It covered... See more

We had to cancel a trip to Aruba, that included air, hotel and a car due to an unexpected surgery. We submitted our claim online and provided the necessary documents that substantiated our cl... See more

While we didn’t have to submit a claim for this trip, the last trip in October 2024, due to a hurricane and travel delay, we did. Allianz was very easy to deal with, reimbursed us without question af... See more

I've used Allianz before, both for car rental and also a yearly policy when we were doing a lot of travelling. Some years ago we were rear-ended in Massachusetts (a "no fault" state), and Allianz too... See more

I was impressed with how quickly I was connected, in Tropea, Italy, with a clinic that sent a doctor to my hotel the same morning. I was less impressed with the doctor, who didn't take my vital signs,... See more

I am always hesitant to pay extra for trip insurance or ticket insurance, but have opted to in recent years due to my health. Allianz made this process easy and accepted my medical evidence on same da... See more

I hated having to file these claims, because it meant we were missing two great shows. Allianz was very clear about what documentation they needed and made it convenient to upload and attach the PDFs... See more

The process to use the insurance is wonderful. Please have everything possible as far as paperwork. Patiently wait and if you've sent evrything needed, it's easy peasy. They were very responsive with... See more

Using the Allianz app was simple and easy. Their speed in processing the claim was amazing. We had to cancel my mother's trip due to multiple health issues, with Allianz sending the refund so quickl... See more

I decided to get trip insurance last minute, and I’m so glad I chose Allianz. My flight was delayed at my departure city which caused me not to be able to make the other connecting flight to Iceland.... See more

My wife broke her toe while on our cruise and needed to use the ship's medical facility. After the cruise we filed a claim with Allianz. The claims process was formal but relatively easy, and we recei... See more

Alliance travel insurance has responded saying they apologize however they still did not compensate me. My issue with them is the insurance is supposed to back you no matter what your situation is if... See more

So far my experience is good. Allianz responded to my claims due to American Airlines flight cancellation. Allianz said they were paying me in full for my expenses, however at this time I have not rec... See more

I had to cancel a trip because of an unexpected surgery. I called for help after trying to file a claim online, and the representative was very patient and helpful, saving me lots of time and frustra... See more

Called customer service and advisor spoke well and helped by explaining different policy requirements. Offered to write a plan but left to return to web site armed with fresh knowledge of what to look... See more

I had to go in the hospital for emergency surgery, my adult daughter thought when she cancelled cruise the TA would handle the insusrance claim, she didn't realize I had an ANNUAL policty directly wit... See more

The claim process was super easy and straightforward. We had to file a claim because my wife was hospitalized, so we just uploaded the hospital document and the trip cancellation receipt. The refund c... See more

The app is not very user friendly. I kept getting notifications that my flight had changed when in fact nothing had changed. Each time it would have me concerned that there was a delay but in fact it... See more

I purchase insurance for all of my events because you never know what may happen by the time it arrives. Well someone passed away and I had to actually request a refund because the services were held... See more

I wasn't able to attend the event due to illness and was informed by the ticketing agency to enter a claim through the insurance company, Allianz Partners USA, in which I purchased the insurance. T... See more

Unfortunately I had a situation that completely changed my travel plans. I reached out & provided the requested/required information. Within a week or so, maybe less, the reimbursement hit my bank.

Pre trip was a nightmare as we had a bad accident and had to cancel our European trip. We included in our plans Allianz cancellation insurance. It took a while to gather all the info. Allianz required... See more

This company was honest and truthful with their policy. I followed their instructions with my claim and I had no issues. Everything went smooth and no hidden surprises. I highly recommend this company... See more

We have used Allianz Travel for years. Thankfully have never had to file a claim, but I know when/if we ever do they will be as responsive as they always are to any questions or concerns we have. I... See more

I wasnt able to see my account on the app. Tried contacting via email but the response was delayed and never got it resolved. Luckily didnt need to use the insurance but very inconvenient not being ab... See more

Overall was good experience. I feel like uploading and filling the claim was easy. There was additional information request and I was able to call in and get that taken care of. It did take a little... See more

It was pretty easy. It would have been perfect but the didn’t tell me initially one item they needed to make their final decision, but for an insurance claim it was still process and approved quick... See more

We have been very happy working with Allianz on the frw occasions we have needed it. They are responsive and professional. Their systems are efficient and clear. The policy is good value, in our opi... See more

My need to cancel was so last-minute and I wasn't really sure it would qualify for.coverage, even though it was totally unavoidable. Allianz responded quickly and provided a full refund.

Traveling in Europe for 3 weeks my wife became be very ill - could not travel with group - Had to change transportation and hotels! Everything was reimbursed quickly - wonderful service.

I signed up online before my trip went on vacation and did not need insurance thank goodness .. 3 stars due to I did sign up received confirmation and that was all …

I had a straight forward valid claim, I supplied all the required information (multiple items as it was a long trip), and within a week, all of it was approved and money was deposited directly into my... See more

Never issued a claim for a full amount, sadly after spending thousands in insurance on multiple different platforms. One day, woke up to a $40 refund payment... Thanks!