FragranceNet Reviews 101,402

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing, often highlighting the availability of coupons and discounts that enhance savings. Consumers appreciate the wide selection of products, encompassing fragrances, beauty items, and bath and body products, catering to various preferences and occasions. People express satisfaction with the efficient delivery service, noting that orders arrive promptly and are securely packaged. The authenticity and quality of the products receive positive feedback, with many consumers affirming that they receive exactly what they ordered. Several reviewers commend the company's customer service, emphasizing their responsiveness and willingness to resolve issues effectively.

Based on these reviews

Rated 4 out of 5 stars
Verified

Pros: Fragrance Net continues to offer the unbeatable lowest prices on designer perfumes for women & men. Cons: Their packers desperately need to be retrained with care, so that boxes of perfume... See more

Company replied

Rated 4 out of 5 stars
Verified

I received my order and one of the items had been damaged and leaked . It was in a plastic bag, but the item was messy and lost a bit of the conditioner. I emailed to inform the company of the situat... See more

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Rated 4 out of 5 stars
Verified

Thank you. I received my item, but I was disappointed when giving it to my daughter because the gift card I wrote and included during the purchase process was not enclosed in the package 😔. Strongly... See more

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Rated 5 out of 5 stars
Verified

I was skeptical when I discovered Fragrance.Net about 8 years ago… However, I am now far from skeptical and a real fan. I now have access to high end skincare products that I would not be able to af... See more

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Rated 5 out of 5 stars
Verified

Receiving my purchase in a very short time is important to me. The quality of their perfume is excellent! I am stopped by total strangers asking me what I am wearing, which is Elizabeth Taylor’s “ Vis... See more

Rated 5 out of 5 stars
Verified

Lovely undertones of the original scent in a powdery lovely light tone. It touches the senses with the original yet in a light pleasant fragrance. I recommend the Fragrance.com to anyone trying to dup... See more

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Rated 3 out of 5 stars
Verified

Why would you semd womens perfume samples only in order placed by a man for mens cologne? I would of given 5 stars because I am a long time customer. But to look forward to samples of new mens produc... See more

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Rated 5 out of 5 stars
Verified

My favourite fragrance is Arpege by Lanvin, but it is not readily available from retail stores in Canada. It was by chance that I found the FragranceNet website offering Arpege eau de parfum at les... See more

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Rated 5 out of 5 stars
Verified

I’ve been buying the Terry Muegler perfumes from FragranceNet for years at great discount. Even my son purchases fragrances from FragranceNet now. I didn’t know I could buy hair tools. I was so happy... See more

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Rated 3 out of 5 stars
Verified

Every product I’ve had from them has been authentic, but they really need to work on their inventory system. You’ll think you’ve got something ordered and then the order gets canceled, while a day lat... See more

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Rated 5 out of 5 stars
Verified

I don’t usually leave reviews but I was pleasantly surprised by my experience. This was my first purchase from FragranceNet and they did not disappoint. Good communication, good price, fast shipping,... See more

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Rated 5 out of 5 stars
Verified

Very good price compared to retail stores like Nordstroms or Macy's who won't discount or match prices. Immediately got an offer when it arrived for 20% off my next purchased.

Company replied

Rated 5 out of 5 stars
Verified

Fragrance.Net offers reasonable prices for major colognes and perfumes. They respond quickly and efficiently. I have used ladies Obsession by Calvin Klein for 30 years and my go to place for ordering... See more

Rated 5 out of 5 stars
Verified

I love getting big discounts on my fave fragrances - the shipping is efficient & comes right to my door- no hassle @ store. There is a good variety to choose from & in all my experience has always be... See more

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Rated 5 out of 5 stars
Verified

I was skeptical about ordering from fragrancenet.com. Especially after placing my order when I received an email saying that my Jack in the Box order had shipped. Not sure what that’s about but my per... See more

Company replied

Rated 5 out of 5 stars
Verified

In this time and age where customer service is lacking everywhere we go, it's good to see a company trying very hard to make things right. I would definitely buy again from Fragrancenet because if so... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been purchasing my fragrances from FrangranceNet for almost 15+ years. You cannot beat the prices. I am always price shopping and FragranceNet always comes out on top with the best prices... See more

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Rated 5 out of 5 stars
Verified

Absolutely Gorgeous. I bought a pink sweater for my miniture poodle, She is 13 years old and a legal service dog, now retired. She deserves something special. This was very expensive for me, b... See more

Rated 5 out of 5 stars
Verified

I was a little wary of Fragrance as i have never heard of them before but i found 2 perfumes i was looking for at s great price. I went ahead and ordered the perfume and was delighted to receive my or... See more

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Rated 5 out of 5 stars
Verified

I have been buying my favorites perfumes and colognes from this company for years—- and have saved hundreds of dollars, if not —- thousands. The quality of their products are excellent—- delivery is p... See more

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Rated 5 out of 5 stars
Verified

Its a great company with so much to offer at fantastic pricing! I started with few purchases and have added more because its fairly priced abd authentic. I can buy gifts for others with the mon... See more

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Rated 5 out of 5 stars
Verified

It's a very easy company to deal with online. I've purchased on here many times through the years. The only thing I'd like to get is a better price on the perfumes I buy, even at discounted prices, my... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been shopping with fragrancenet since the early ‘00s. I’m always satisfied with my order, the prices are often unbeatable, and I’m not worried about receiving a fake at a too good to be true pric... See more

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Rated 5 out of 5 stars
Verified

The descriptions and options were clear and easy to understand. It gave me the information I needed to make an informed decision and I've been thoroughly satisfied with the product I chose and receive... See more

Rated 5 out of 5 stars
Verified

Sorting through the thousands of items is daunting, but if you know what you like, it is relatively easy to find, if they offer it for sale. The sale coupons are very helpful, the products take a wee... See more

Company replied

Rated 5 out of 5 stars
Verified

Fragrance.net is Fantastic! It offers Great Value for an array of high end products . There is always something Special and Unique in the collection for every occasion. From Fragrance to Beauty to Ba... See more

Rated 5 out of 5 stars
Verified

I've ordered from fragrancenet 3 times now and each time I received the correct product safely delivered in a decent time frame. And the best part is the price. Quality product for an affordable price... See more

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Rated 5 out of 5 stars
Verified

FregranceNet is a great online site to get any and all colognes and perfumes on the market at really good prices. I love that there are different sized bottles and various prices that are affordable.... See more

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Rated 5 out of 5 stars
Verified

Because the seller is very very very reliable does what ever to make all his clients/ customers. “Happy” he doesn’t care about nothing else but to make his clients alllll Happy.

Rated 5 out of 5 stars
Verified

I received my items in 2 days, but unfortunately I had ordered the wrong items so the customer service ladies were great in helping me send the items back. Fragrance Net is a great place to order from... See more

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Rated 5 out of 5 stars
Verified

Good pricing. Unfortunately, courier service in Canada is horrible. My most recent purchase was NOT delivered to my home! Landmark and Apple Express can’t be trusted to deliver to the proper addres... See more

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Rated 5 out of 5 stars
Verified

Had a issue with my order completely my fault, I called customer service and they helped me sort it out. my order was corrected and shipped so fast Great Customer service very friendly Thank you!

Company replied

Rated 5 out of 5 stars

Amazing company and amazing customer service! They reshipped my package after it got sent to the wrong address & got lost :( I would 100% recommend this company! 10/10! I will keep buying from them :D... See more

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Rated 5 out of 5 stars
Verified

Brand new, undamaged packaging 📦, beautiful, new and current products all at very reasonable prices. I ordered skincare this time and feel like a princess 👸

Rated 5 out of 5 stars
Verified

I purchased from another on-line store, but it turns out a very upset situation with lost package. With FragranceNet, the shipping was very fast and secure. I had my package arrived on time, even orde... See more

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Rated 5 out of 5 stars
Verified

I have been buying from FragranceNet for at least 10 years. I have never had a problem; shipment is fast and prices are fantastic! I cannot recommend them highly enough.

Company replied

Rated 5 out of 5 stars
Verified

My orders always arrive quick and securely packaged. One time I had an issue, the company handle it swiftly. I purchase most of my fragrance here. Great selection and prices.

Company replied

Rated 5 out of 5 stars
Verified

This is where I order all of my fragrances of any item because they give the best prices and deals. They’re always honorable and send the products and charge properly. I referred them to many people b... See more

Company replied

Rated 5 out of 5 stars
Verified

Perfume was delivered promptly. Price was excellent. Been using this particular scent for years and get many compliments. I will continue to use fragrance.net.

Rated 5 out of 5 stars
Verified

This product is crazy expensive & hard to find. But not with fragrance.net!! Was stoked to see my Obagi stuff in stock at such an affordable price. It's marked up so high everywhere else! Shipping was... See more

Company replied

Rated 5 out of 5 stars
Verified

I am a repeat customer with this company. Their website is user friendly. The product I ordered was as advertised, and it arrived within the suggested time frame.

Company replied

Rated 5 out of 5 stars
Verified

Ordered the Boucheron and Delivery within 24 Hours. That’s magnificent plus my man was happy. Plus a very good price. I chose the tester bottle. A few bucks cheaper, came in boxes with Boucheron name... See more

Rated 5 out of 5 stars
Verified

Great prices and coupons! Large selection of products. Impressed with delivery time and packaging. Definitely my go to for my fragrance shopping!

Company replied

Rated 5 out of 5 stars
Verified

I had an issue with my delivery and the customer service representative was absolutely passionate and understanding and so helpful..my delivery arrived safely 3 days later. I have shopped fragrance.ne... See more

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Rated 5 out of 5 stars
Verified

Great selection for testers/travel samples to narrow down favorites. Shipping speed average considering it’s the holidays. Will likely buy from here again.

Rated 5 out of 5 stars
Verified

I purchased a couple of gifts on the Black Friday sale. The transaction was easy and the shipping was quick. Fragrance.net kept me informed of every step of my order. It's not my first order and it... See more

Company replied

Rated 5 out of 5 stars
Verified

I loved the discount coupon offered and free shipment. The products arrived in a timely manner. I was able to contact the delivery service and the driver followed my instructions.

Company replied

Rated 5 out of 5 stars
Verified

I order quite often from FragranceNet and am always delighted with my purchase. Great values for a husband who loves to smell good!!!

Company replied

Rated 5 out of 5 stars
Verified

Product is valid & delivery time is fast & on point not to mention the prices I'll give you 5stars across the board 👍🏿

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased D&G Light Blue Intense from Fragrances.com and I couldn’t be happier. The scent is absolutely captivating—fresh, crisp, and clean with that signature Mediterranean vibe that ins... See more

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Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I absolutely HATE my experience with…

I absolutely HATE my experience with FragranceNet! I ordered perfume and have been having an issue with tracking. They chose CDL to ship the package and CDL handed my package off to anther delivery service on 12/04/25 to actually deliver it to me. The issue is, that there is no tracking for who it is that is actually delivering it and when it is coming. I contacted FragranceNet about the issue and didn't get a reply, so I contacted CDL. Their response was rude and said it'll come in 1-4 days (meaning it'll be late). Apparently they don't care that I would like updated tracking information with who is delivering it and won't give that information to me. So I contacted FragranceNet again and asked them to please give me the tracking information for the company that is actually going to deliver it, and I'm ignored, again. I even went on their TikTok page and commented my issue and was ignored. I came back the next day and sent another message saying that they need to just give me my money back at this point and they still ignored me! At this point, my package is late, I'm being ignored, and now I'm going to contact my bank and tell them everything. I took screenshots of all my one-sided exchanges to show that I'm being ignored. 4 days in a row, I tried to get help, and not once have they given any sort of response. This is absolutely insane! It's been almost a week and it is still sitting at the same exact location, just towns from where I live! Whatever, keep the perfumes, just give me my money back or I'll have the bank make you give me it back! I'm not even wasting my time trying to message customer service for a 4th time, on the 5th day, of trying to get in touch with them. They clearly don't care about the issue, so I want nothing to do with FragranceNet, if this is how they handle issues and treat their customers. My bank will help me if FragranceNet won't.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Quick and fast service

Quick and fast service. Any mistakes they fix it and take care of you right away. I've always been buying Colognes and Perfumes as gifts for Christmas from FragranceNet. And will continue too!

December 7, 2025
Rated 5 out of 5 stars
Verified

Great experience

Great experience. All the products are genuine. I also have friends buy from this website. This was my 2 second purchase as a registered user. I have made purchases before as a guest.

December 8, 2025
Rated 1 out of 5 stars
Verified

I NEVER RECEIVED MY ORDER.

I NEVER RECEIVED MY ORDER.
They used a shipping carrier called on trac And The delivery picture shows they delivered right next to the trash cans outside my home.
I contacted customer service and never heard back

November 21, 2025
Rated 1 out of 5 stars
Verified

It was a present

I ordered a perfume as a gift. Your website clearly states: “If this is a gift, write a note.” I wrote a congratulatory message specifically for the recipient. Yet there was no note included in the package.

It was very unpleasant and awkward — the person received just a box without any greeting, as if I didn’t make any effort at all.
If you offer a gift note option, please follow through on your promises. These small details are what make good service. I am truly disappointed.

December 7, 2025

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