The hotel itself is wonderful, clean and well maintained, the staff were friendly and polite. 10/10 for that.... but, unfortunately we experienced a lot of noise from the floor above us, the sound pr... See more
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Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.
lastminute.com – the inspiring travel company
Written by the company

- A worldwide leader in the travel and experience industry since 1998
- Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.
Contact info
United States
- www.lastminute.com
Replied to 68% of negative reviews
Typically replies within 1 week
Efficient, comfortable and relaxing.
Our stay was efficient, comfortable and relaxing.
The pro's were the good full English breakfast, the two armchairs in our double room and the efficient check-in.
The con's were the lack of sufficient disabled parking spaces, only one bath towel in our double room and the hotel name not being clear so satiating was a struggle.
I feel that other operators provide a…
I feel that other operators provide a better user experience via the app. We also had an issue with some incorrect information for our hotel booking.
Not informed of water park closure
The hotel and the people there were very nice...however when I booked there was no indication that the water park at the Zodiac hotel and AQUA PARK were closed. This was a very big disappointment for us all.
Easy booking experience
I have used lastminute.com before and I have always found it easy to book both hotel and flight. Also the choice and price is highly competitive in comparison with other similar sites. Email communication also excellent.
So far so good
A beautiful place to visit
A beautiful place to visit, with the hotel in the middle of all amenities.
Difficulty with a train cancellation… one sorted the trip was great
Difficulty with a train cancellation and chasing for my tickets to be rearranged. Once that was sorted we had a great time
Easy to book premier inn fine but room…
Easy to book premier inn fine but room cold. Everything else good and as expected
Hotel prices compare favourably to…
Hotel prices compare favourably to other websites. Clear and efficient booking process. Good variety of hotels and other accomodation types presented.
She was very clear and calm when…
She was very clear and calm when explaining about the journey👍👍
Everyone so friendly waco is an amazing…
Everyone so friendly waco is an amazing place
Lovely hotel in a good location for all the Stratford attractions.
Lovely hotel, very clean, good location for all the Stratford attractions. Friendly and helpful staff, excellent breakfast.
May use AI-assist with repliesRead more
I have been trying to amend my booking…
I have been trying to amend my booking for the past two months, and the experience has been incredibly frustrating. I feel I’ve been repeatedly delayed and given very slow responses, seemingly to reduce the amount of refund I’m entitled to. They asked to arrange a call, I provided the exact date and time they requested, and then no one called me; instead, I was sent a link to a live chat, which was not what we agreed.
All I am asking for is a proper phone call and for my request to be handled fairly. This situation has caused me significant stress, as I can't even look forward to a holiday. Based on my experience, I would not recommend them. I would absolutely put a positive review if they sorted out my issue.

Reply from lastminute.com
very serviceminded and nice…
very serviceminded and nice receptionist that easily help us to get the best offer,
The Hotel was Fantastic …
The Hotel was Fantastic stunning inside . Staff were amazing friendly helpful polite . The hotel was in walki ng distance of most tourist attractions.i would reccomend this place for anyone Visiting Rome . I will definitly go back .
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