lastminute.com Reviews 73,884

TrustScore 3.5 out of 5

3.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers have mixed feelings about the booking process, prices, and location, with no clear consensus. Some consumers found the website easy to use and the booking process straightforward, while others faced issues with payments, voucher application, or unexpected charges during checkout. Some people appreciate the deals and value for money, while others feel they were upsold or encountered increased prices at the last minute. The staff generally receives positive feedback for being helpful, efficient, and patient. Some reviewers specifically appreciated the assistance they received from customer care representatives in resolving issues or answering questions. However, there were mentions of unhelpful staff at a hotel and difficulties in contacting customer service to speak to a human being.

Based on these reviews

Rated 4 out of 5 stars
Invited

The hotel itself is wonderful, clean and well maintained, the staff were friendly and polite. 10/10 for that.... but, unfortunately we experienced a lot of noise from the floor above us, the sound pr... See more

Rated 4 out of 5 stars
Invited

All good, great value for money. Unfortunately, had major trouble getting my boarding pass for flight to destination. My return flight boarding pass had arrived quite some time before. Spent hour... See more

Rated 4 out of 5 stars
Invited

Great hotel, Hotel Sorea Regia. Near old town, a short walk downhill to the Danube. Old town has it's wonderful charm. With lovely independent shops, restaurants souvenir shops, & quirky places.

Rated 4 out of 5 stars
Invited

The hotel was excellent and the airline kept us upto date. The only thing that we weren’t happy about was the cost of booking seats. Last year we were on standby and nearly didn’t get on the plane to... See more

Rated 3 out of 5 stars
Invited

The reason for 3/5 I arrived at GRU airport well in advance of my return flight to Lisbon-Amsterdam. However, due to an incorrect time displayed on my smartphone (apparently not automatically adjuste... See more

Rated 3 out of 5 stars
Invited

The hotel was understaffed. The person who eventually check us in was great, however other staff members through our stay were unhelpful and seemed overwhelmed. My child was sick in the reception area... See more

Rated 2 out of 5 stars
Invited

The whole flight was held up at passport control at gdansk airport for over 2 hrs rendering it impossible to make the connection with our private transfer When asked for a refund last minuite said... See more

Company replied

Rated 5 out of 5 stars
Invited

Really well organised trip. Paid in instalments and all aspects of trip including transfers to and from hotel to airport were problem free. The hotel was amazing. The customer service second to none... See more

Rated 5 out of 5 stars
Invited

I easily purchased the airline ticket while I was in Cambodia (almost last minute!) as I did not want to travel in a bus for 6 hours. However, both airports are now way out of town so it would prob... See more

Rated 5 out of 5 stars
Invited

Flew with Austria Airlines from Heathrow at convenient times. Hotel Royal was in very centre of Vienna, few minutes walk to St Stephen's Cathedral and all the shops and restaurants. Also within walki... See more

Rated 5 out of 5 stars
Invited

Brilliant all round experience right through from booking to the end. Great value, excellent customer service & of course the fab value for money deal! Kept updated throughout with regular emails... See more

Rated 5 out of 5 stars
Invited

A great experience from start to beginning.Flights were well organised with check in arriving in good time.Hotel was excellent.Nothing was too much trouble. Overall very good value for money!

Rated 5 out of 5 stars
Invited

Lots of room, well-equipped kitchen, clean and attractive layout. Friendly and helpful receptionist who waited for us even though we arrived late due to travel delays. We were very grateful!

Rated 5 out of 5 stars
Invited

Great experience with last minute. Booking process was really straightforward and the price was great. No problems with our flights and the hotel was wonderful. Would certainly recommend and we’ll use... See more

Rated 2 out of 5 stars
Invited

On the phone the operator was unable to book the holiday,when using the chatbot we had success but only at an increased price. This was true even though the website was showing a cheaper price. Very... See more

Company replied

Rated 3 out of 5 stars
Invited

The hotel is situated next to a road where trams run very frequently and the room we stayed in was at the front and so noisy we struggled to sleep. Didn’t have breakfast as very limited space to sit... See more

Rated 3 out of 5 stars
Invited

The purchase process was generally good, and the holiday was good value for money. There was an element of being up-sold leading to the actual price paid being higher than the advertised ticket price,... See more

Rated 2 out of 5 stars

Unable to talk to anyone just want a phone number ? Booked a few days ago and under the policy it states you can change hotels without fees the hotel we want to change to is a difference of £50 each t... See more

Company replied

Rated 2 out of 5 stars

Everything seemed ok at first. But as soon as I clicked to complete the booking it automatically enrolled me in flex booking and increased the total by 30 euros WITHOUT my confirmation. This is unacce... See more

Company replied

Rated 2 out of 5 stars
Invited

The hotel was in disrepair; the bed was terrible, and the room smelled so badly that I had to keep the bathroom closed and the balcony door open. The staff were rude, it's just lucky the locatio... See more

Company replied

Rated 5 out of 5 stars
Invited

I had trouble adding the discount voucher online and the customer care team called me straight back and sorted everything for me. Sudarshan Rao was really helpful and answered all my questions regardi... See more

Rated 2 out of 5 stars

Booked a flight via skyscanner, and three days later they have refunded the payment back causing myself to book another flight with higher price. It take them 3 days to process the ticket or if they c... See more

Company replied

Rated 5 out of 5 stars
Invited

Very good the man who dealt with me I give 10 out of 10 he had loads of patience with an old computer illiterate person but he talked it trough and we got there in the end. I appreciate the way he hel... See more

Rated 4 out of 5 stars
Invited

The flights with Ryanair are what they are. No complaints - all went according to plan. The transfers offered were excessively priced. Get to airport and get a bus. So much cheaper. The Hotel Columbia... See more

Rated 3 out of 5 stars
Invited

The hotel rooms were really small. Had to switch both rooms after 1 day. 1 room no hot water for 2 days luckily we had a 2nd room so my son could shower. Restaurant food awful had to leave it. Brea... See more

Rated 5 out of 5 stars
Invited

Website easy to navigate but was confused when I went to checkout as it stated pay in full whereas on route it said I could pay a deposit. Started chat. Lovely lady asked if she could ring me and then... See more

Rated 5 out of 5 stars
Invited

Really straight forward booking. Website easy to use and proces were great. I had no trouble adding baggage to my booking. No problems downloading boarding passes. I would recommend.

Rated 5 out of 5 stars
Invited

Great help with the booking as payment section kept rejecting card payments so very frustrating. The lady was very efficient and pleasant and checked details well. Processed payment and completed book... See more

Rated 5 out of 5 stars
Invited

First time using last minute. Com , and went like a treat , flights were great , hotel was great, friendly staff, rooms spot less and modern and in great location, had a great time would definitely u... See more

Rated 2 out of 5 stars
Invited

The Hotel Grand Olympic was fine and friendly, especially manageress Elena. Wizz Air was a different story. Having acknowledged the persistent failure of their check-in website to log my personal de... See more

Company replied

Rated 5 out of 5 stars
Invited

Lovely stay at Sofitel Heathrow, beautiful hotel and so handy for departures. Excellent service. Good food served. Very quiet rooms.

Rated 5 out of 5 stars
Invited

We booked a trip to New York, flights from Shannon and booked hotel on 35th Street which was perfect for shopping and walking decent to must of attention. Everything went to plan

Rated 5 out of 5 stars
Invited

This time I had a good trip: on time flights and cute & convenient accommodation in Frankfurt am Main. Return flight was comfortable le and short.

Rated 4 out of 5 stars
Invited

Okay booking process; cheap flight; overcharge baggage but buy directly from airline to save money. Return flight PNR/booking ref was incorrect so had to contact customer services.

Rated 4 out of 5 stars
Invited

Hotel was as expected based on the reviews - all good Great location, big rooms and comfy beds Interior of rooms a little dated , pleasant staff

Rated 5 out of 5 stars
Invited

Facing some challenges regarding flght cancelations by the the flight company, Lasminute.com team managed to find solutions without extra costs.

Rated 5 out of 5 stars
Invited

Had a fantastic trip to Krakow with last minute.com. Hotel was very good, only a short work to the main square. Room was clean and ready, breakfast was very nice and plenty of options. Staff were very... See more

Rated 5 out of 5 stars
Invited

We've used Lastminute.com for a number of years and have yet to have any problems. Flights have always been as advertised as has the accommodation.

Rated 4 out of 5 stars
Invited

Air Canada they are not a serious company. They rebooked a retuned flight and i have a 19 hours delay and they didnt offer anithing

Rated 5 out of 5 stars
Invited

Deepa was very understanding and patient. She listened to my request and would highly recommend using last minute.com Thank you.

Rated 5 out of 5 stars
Invited

Everything was booked perfectly, plenty of choice on the website and easy to use. We had a beautiful, much needed holiday!

Rated 4 out of 5 stars
Invited

Everything ran smoothly. The airport transfer was amazing. Driver waiting as we exited the baggage hall and took our cases

Rated 5 out of 5 stars
Invited

flights perfect, Hotel marvellous, 20 min bus from the airport to hotel (1.20 Euros), very close to train station and city centre

Rated 5 out of 5 stars
Invited

Easy to book your getaway with lastminute.com Reasonable prices They check you in to the airport and send boarding passes to your phone via their app or by email. Great way to book a little... See more

Rated 5 out of 5 stars
Invited

The host in the accommodation you arranged in Dubrovnik was outstanding even sending someone to meet us from the taxi & taking my suitcase for me to the apartment also arranging taxis both ways for u... See more

Rated 5 out of 5 stars
Invited

I can’t thank Terry enough for going the extra mile to help me with my booking - empathetic and with a personal touch. Her help and support turned a double negative (cancelled flight and lost holida... See more

Rated 5 out of 5 stars
Invited

My wife and I had accidentally been charged for the FullFlex option during our flight booking, even though we were both sure we had not selected it. We noticed the issue only after paying and asked... See more

Rated 5 out of 5 stars

i had I issue with my flight from New York to orlando , the seats i choose for me and my family due a technical fault was cancelled. I got contacted by customer support to resolve the issue. I ho... See more

Company replied

Rated 5 out of 5 stars
Invited

I recently booked a trip through lastminute.com and was very impressed with how easy the whole process was. The website was simple to navigate, and I found a great deal that beat other sites I had c... See more

Rated 3 out of 5 stars
Invited

On the last step after entering whole data and agreed to the price, the price is further increased literally in a minute the price increased. Also first time I am seeing such messages while booking ti... See more

We perform checks on reviews


Company details

  1. Flights Search Site
  2. Hotel
  3. Travel Aggregator

Written by the company

Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.

lastminute.com – the inspiring travel company

Written by the company

A worldwide leader in the travel and experience industry since 1998
Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.

Contact info

3.7

Average

TrustScore 3.5 out of 5

74K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Invited

Efficient, comfortable and relaxing.

Our stay was efficient, comfortable and relaxing.

The pro's were the good full English breakfast, the two armchairs in our double room and the efficient check-in.

The con's were the lack of sufficient disabled parking spaces, only one bath towel in our double room and the hotel name not being clear so satiating was a struggle.

December 6, 2025
Rated 1 out of 5 stars
Invited

Not informed of water park closure

The hotel and the people there were very nice...however when I booked there was no indication that the water park at the Zodiac hotel and AQUA PARK were closed. This was a very big disappointment for us all.

November 11, 2025
Rated 5 out of 5 stars
Invited

Easy booking experience

I have used lastminute.com before and I have always found it easy to book both hotel and flight. Also the choice and price is highly competitive in comparison with other similar sites. Email communication also excellent.
So far so good

December 7, 2025
Rated 1 out of 5 stars

I have been trying to amend my booking…

I have been trying to amend my booking for the past two months, and the experience has been incredibly frustrating. I feel I’ve been repeatedly delayed and given very slow responses, seemingly to reduce the amount of refund I’m entitled to. They asked to arrange a call, I provided the exact date and time they requested, and then no one called me; instead, I was sent a link to a live chat, which was not what we agreed.

All I am asking for is a proper phone call and for my request to be handled fairly. This situation has caused me significant stress, as I can't even look forward to a holiday. Based on my experience, I would not recommend them. I would absolutely put a positive review if they sorted out my issue.

December 10, 2025
Unprompted review
lastminute.com logo

Reply from lastminute.com

Hi Jags,

Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.

To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.

Thanks again for bringing this to our attention, and we’ll be in touch shortly.

Olivia

Rated 5 out of 5 stars
Invited

The Hotel was Fantastic …

The Hotel was Fantastic stunning inside . Staff were amazing friendly helpful polite . The hotel was in walki ng distance of most tourist attractions.i would reccomend this place for anyone Visiting Rome . I will definitly go back .

September 19, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look