Verified
We were very happy and satisfied with the extremely professional and swift responses we received from all departments. We were in contact with the billing, sales, and support teams during our transit... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Verified
after 10 Months of ScalaHosting im using the entrly cloud its Have a 2 Core CPU its real CPu not shared and 2 gig of ram its very fast the webiste of mine can handle 30 plugin 5 of them a... See more
Company replied
Verified
I had problems publishing my website created on Canva, and Antonio was really helpful. He explained clearly what needed to be done, and helped me do it. He also discoved that while my site had been... See more
Company replied
Your staff members are true communication talents with the seemingly genuine friendliness of positive and highly experienced experts. A blessing. My site has more than 700 million page requests per ye... See more
Company replied
Verified
Seamless migration from previous host, SPanel is user friendly as is the VPS "home screen". The service whether through live chat or ticket is excellent - helpful and fast in resolving any issues
Company replied
Verified
I’ve been using ScalaHosting for almost a year now and I’m very happy with their service. The few times I had technical issues, they were resolved very quickly. Special thanks to Dimitar for answering... See more
Company replied
Verified
Their support is always fast and polite. Seems like no matter how small or big the issue they know what to do to fix it. Other support teams I've had to work with on other products sometimes seem... See more
Company replied
Verified
I have to say that every time I've reached out to support, I have had no issues with getting a live person, and having them working to resolve it effectively. I really appreciate that.
Company replied
Verified
Their support is amazing. REAL 24/7 and the most importantly.. quick! I'm a new user of a cloud vps and I find Scala's Spanel very simple and easy to manage, nothing to jealous from the tradition... See more
Company replied
Even I'm not familiar with linux, i ordered unmanaged VPS, because with ChatGPT i manage linux servers much faster then with any human support. I ran command: sysbench cpu --threads=1 ru... See more
Company replied
Verified
I’ve been new to ScalaHosting but they really deserves a special shout-out. Running a lot of WordPress sites on a VPS with LiteSpeed + Redis is a dream – pages load blazingly fast, cache hits ar... See more
Company replied
Verified
No matter how small or complicated the issue may be, their chat support team is hands down the best. Responds back in a timely manner, helps you solve problems, and looks into ones that can't be solve... See more
Company replied
Verified
I've used various hosting services for the last 25 years. Most of them were good, but I was always just another customer. For the last 2 years, I've been with ScalaHosting. They are not the absolute c... See more
Company replied
Love scams hosting, one of the the best value hosting solutions for Wordpress. You get so many features and full control of your site. Customer support is extremely quick, and very helpful.
Company replied
Verified
I'm writing to say thanks to the support team. We have an a unmanaged VPS and apparently we broke something in the net config. The tech support were very quick, they work even at night! And they f... See more
Company replied
Verified
I recently found ScalaHosting and am in the process of moving my site. So far, the experience has been excellent — the team is very friendly, helpful, and professional. Their 24/7 support gives me pea... See more
Company replied
Verified
Best support service I've ever seen! Always super fast to answer and ready to help. Always focused on the solution without trying to push the responsibility on the client (as I've seen on other provi... See more
Company replied
Verified
Many of us with websites know that for no obvious reason a software update could break your website. This typically may involve hours on your own and you may even find yourself down rabbit holes witho... See more
Company replied
Verified
SCALA is AMAZING to work with!!! I am not very computer savvy. My website went down with a configuration issue with CloudFlare. SCALA walked me thru what was needed and they were able to fix the issu... See more
Company replied
Verified
I have tried almost all the best hosting providers in the past 20 years. I have recently moved to ScalaHosting from a really good VPS provider. I have noticed a significant difference in speed since I... See more
Company replied
Verified
ScalaHosting's support is unbelievable. They are 24 hour, I've never had to wait to talk to someone, and everyone is well trained and able to solve my issues on the first go. Phenomenal.
Company replied
Verified
Initial response was very quick and was able to ultimately get the entire issue resolved as well. Very willing to go above and beyond! Great support!
Company replied
I've had Scalahosting for a while now. They continue to impress me with their tremendous customer service. Today I had the pleasure of working with Konstantin. He was thoroughly professional, timely,... See more
Company replied
Verified
Fast response as always. Provided detailed info that helped me along the way. Was able to resolve problem swiftly. I really appreciate the supporting staff. Thank you.
Company replied
Verified
We hosted our first website over 20 years ago and have tried many providers since then. ScalaHosting stands out as the best choice by far. Their customer support is available 24/7, responding quickly... See more
Company replied
Verified
Denys and his support team members have been fantastic! They were swift in their response and quickly rectified the underlying code error. Our team loves the ScalaHosting Tech Support Team!!
Company replied
Verified
I've used shared hosting for years, but this is 100x better. And the support is just amazing ,they even install wordpress optimization plugins for me.
Company replied
Verified
Very supportive crew and prompt with responses to problems regarding server or website function. Still early days but so far the level of service and support are excellent.
Company replied
Verified
I've just moved to Scalahosting VPS from an expensive managed Wordpress shared hosting company. Scalahosting support has been very responsive, professional and helpful. It has made the move a lot less... See more
Company replied
Verified
Scala hosting is one of the best hosting comanies the support team has very good eaperiance and very healpfull i highly recomment scalahosting
Company replied
Verified
It was extremely fast! I had just reported the issue, and within a few seconds, he asked me to try again—and it worked! On top of that, he even took the time to explain the issue to me, which hardly... See more
Company replied
Verified
They are very good at what they do. I have WooCommerce and I recommend them. They have great technical support.
Company replied
Verified
one of the best support and good services. the most important thing in hosting managers is support. my issues got solved in few minutes. Thank you
Company replied
Verified
Server downtime is inevitable at times, but what really matters is addressing it promptly and keeping clients informed about the cause. A few of my client sites recently went down with a 503 error, an... See more
Company replied
I have had alot of problems with my nearly-zero traffic for my three websites under scalahosting - something I am struggling to understand - I am very busy with my physical compani... See more
Company replied
Verified
Support is prompt, and the staff are both polite and knowledgeable.
Company replied
Verified
I hate AI, and Scala is only humans. Competent humans like Dimitar.
Company replied
Verified
The overall experience was almost perfect, but in some respects it could be improved even further, especially in terms of the panel and configuration, as well as putting oneself in the customer's shoe... See more
Company replied
Verified
The overall experience was almost perfect, but in some respects it could be improved even further, especially in terms of the panel and configuration, as well as putting oneself in the customer's shoe... See more
Company replied
Verified
Outstanding Service and Trustworthy Support Team. I am using Scala's service since 2016, which started from shared and now using their Superb Cloud Server. These guys help me a lot when any trouble... See more
Verified
If you need a hosted website then you can't do better than Scala Hosting's managed VPS. You get your own IP address so you are not sharing with spammers or XXX sites, and if you are not technically mi... See more
Company replied
Verified
I run a VPN with Scala for the security that a unique IP address provides. I am a competent web compiler but utterly clueless about web hosting so Scala's managed VPS is the ideal. Whenever I encounte... See more
Company replied
Incredible support even for web hosting that has low price. I pad little more than VPS server's one month price. But they worked hard for establishing me a Spanel Shared hosting even they not providin... See more
Company replied
Quick response, actually checked my services to recommend something that would fill my needs while saving me money. They could have pushed for a higher tier, more costly package, but told me the less... See more
Company replied
Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- e-Commerce Service
- e-Commerce Solution Provider
- Email Service Provider
About ScalaHosting
Written by the company
ScalaHosting is a Dallas-based hosting provider with over 17 years of experience and a specific focus on managed cloud VPS technology.
Why ScalaHosting?
- Simple website management with our own SPanel control panel - a free cPanel/WHM alternative
- Free and effortless migration - we will migrate all your websites and mailboxes at no additional cost and without any downtime
- Unconditional anytime money back guarantee - just to show you how certain we are about the quality of our services
- 24/7/365 "Ask anything" expert support you can rely on - get help whenever you need it via live chat (instant) or by ticket (15 min. response time)
- We always use the latest hardware to make your websites ultrafast - with All-NVMe storage and the latest EPYC and Intel Xeon Gold 6444Y processors across all our cloud clusters, you can expect nothing but lightning-fast website performance
- Ecommerce-ready Managed Cloud hosting - There’s a reason why ScalaHosting is the exclusive hosting provider for OpenCart! Find us on their homepage.
- Focus on the Managed Cloud - shared hosting is something from the past, and here at Scala, you will get all the help you need to make your cloud migration as smooth as possible
- Joomla exclusive VPS provider - endorsed by Joomla's founder, Brian Teeman
ScalaHosting
Written by the company
Anytime unconditional moneyback guarantee. Free and effortless site and account migration.
Every hosting plan comes with an unconditional anytime money-back guarantee which means we’ll issue a full refund if you request it. No questions asked.
ScalaHosting will migrate all your websites from any platform and server at no extra cost and will verify if all migrated websites function correctly on the new server. The only thing you need to do is provide the login details to your previous hosting server.
Contact info
1999 Bryan St #900, 75201, Dallas, United States
- +1 (503) 893-4279
- affiliate@scalahosting.com
- www.scalahosting.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
The service is great
The service is great, it is the best hosting and the most stable on the servers and technical support level and I have not had any problems since I subscribed to it. In fact, I have never seen stable servers like this one, and the servers are among the most powerful servers I've dealt with previously.
October 4, 2025
Unprompted review
Reply from ScalaHosting
Hi Aimone,
Thank you for taking the time to share your positive experience. It’s wonderful to hear that everything has been running smoothly for you and that our platform has met your expectations in both reliability and performance. Knowing that your websites are running without interruptions is exactly what we strive for every day. Your trust and kind words truly mean a lot to all of us at ScalaHosting!
Warm regards,
Gabriella
Verified
Smooth Transition and Outstanding Support
We were very happy and satisfied with the extremely professional and swift responses we received from all departments. We were in contact with the billing, sales, and support teams during our transition from another registrar, and the experience was extremely smooth. We are also very pleased to see that all our requests were resolved and processed without any back-and-forth.
Thank you for the excellent service. We look forward to more in the future.
October 2, 2025
Reply from ScalaHosting
Hi,
Thank you so much for sharing your thoughtful feedback. It means a lot to me to hear that your transition went so smoothly and that each of our teams could support you throughout the process. I’m glad that everything was handled clearly and without unnecessary delays, as we always aim to make these moves as seamless as possible. I truly appreciate your kind words and the trust you’ve placed in ScalaHosting, and we look forward to continuing to support you in the future.
Warm regards,
Gabriella
Verified
I had problems publishing my website…
I had problems publishing my website created on Canva, and Antonio was really helpful. He explained clearly what needed to be done, and helped me do it. He also discoved that while my site had been moved over from GoDaddy, my name never was, so he fixed that too. I do have to wait 24-48 hours, but at least I am moving in the right direction...finally
September 30, 2025
Reply from ScalaHosting
Hi Trisha,
Thank you for sharing your experience with ScalaHosting. I’m so glad to hear Antonio was able to guide you step by step and make the process less stressful. It’s wonderful that he not only helped you with the Canva publishing issue but also noticed the domain situation and took care of that for you. Sometimes these little details can cause delays, but I’m happy to know everything is now aligned and moving forward. I truly appreciate your patience, and I’m confident things will fall into place smoothly after the short DNS propagation wait.
Warm regards,
Gabriella
Verified
after 10 Months of ScalaHosting
after 10 Months of ScalaHosting
im using the entrly cloud
its Have a 2 Core CPU its real CPu not shared
and 2 gig of ram its very fast the webiste of mine can handle 30 plugin 5 of them are very heavy
-Woocommerce
-Elementor pro
-Local delivery Drvier for woocommerce
-Digits
-Lpac location picker at checkout
thanks to the NVME storage and latest AMD cpu
also they have smoth spanel beter than vanila spanael
September 26, 2025
Reply from ScalaHosting
Hi Abdelaziz,
Thank you for sharing your detailed experience after these 10 months with us. It’s great to hear that your setup is running smoothly, even with the heavier plugins you’re using, and that the combination of NVMe storage and the latest AMD processors is making a real difference for your website’s performance. I’m also glad to know that SPanel has been a helpful tool in making things more straightforward for you. Your insights mean a lot, and we at ScalaHosting truly appreciate the time you took to share them.
Warm regards,
Gabriella
Verified
ScalaHosting great! Been with them just a few months
Seamless migration from previous host, SPanel is user friendly as is the VPS "home screen".
The service whether through live chat or ticket is excellent - helpful and fast in resolving any issues
September 25, 2025
Reply from ScalaHosting
Hi Dennis,
I’m so pleased to hear that your migration went smoothly and that you’re finding SPanel and the VPS interface easy to work with. It’s wonderful to know that both our live chat and ticket support have been able to assist you in a way that meets your needs. Your feedback reassures us that we’re on the right track in making the whole experience more straightforward and worry-free for all ScalaHosting customers.
Warm regards,
Gabriella
Server power and service quality ...
Your staff members are true communication talents with the seemingly genuine friendliness of positive and highly experienced experts. A blessing. My site has more than 700 million page requests per year, what needs a lot of server power. Thank your very much for you service - and support.
June 19, 2025
Unprompted review
Reply from ScalaHosting
Hi Tom,
Thank you for sharing such an uplifting message. It truly means a lot to me to hear that our team’s approach and dedication have left such an impression on you. Managing a website with the kind of traffic you describe takes a lot of trust in your hosting partner, and I’m grateful you’ve placed that trust in us. Knowing that ScalaHosting's support and infrastructure are helping keep things running smoothly for you is incredibly rewarding.
Warm regards,
Gabriella
Verified
Support is prompt
Support is prompt, and the staff are both polite and knowledgeable.
September 25, 2025
Reply from ScalaHosting
Hi,
Thank you for your kind words. I’m so glad to hear that our team has been able to assist you in a timely and professional way. It’s always rewarding to know that the effort we at ScalaHosting put into being both attentive and clear is making a difference for you.
Warm regards,
Gabriella
Verified
Probably the best customer service aviable
The overall experience was almost perfect, but in some respects it could be improved even further, especially in terms of the panel and configuration, as well as putting oneself in the customer's shoes and thinking for the customers themselves.
September 25, 2025
Reply from ScalaHosting
Hi Mario,
Thank you for taking the time to share such balanced feedback. I’m glad to hear your overall experience has been a strong one, and I also appreciate your perspective on areas where we can do better. Insights like yours help us continue improving our panel and configuration while keeping the customer’s view at the heart of what we do.
Warm regards,
Gabriella
Verified
I’ve been using ScalaHosting for almost…
I’ve been using ScalaHosting for almost a year now and I’m very happy with their service. The few times I had technical issues, they were resolved very quickly. Special thanks to Dimitar for answering my questions promptly and efficiently.
September 25, 2025
Reply from ScalaHosting
Hi Juan,
Thank you so much for sharing your experience with us. It’s wonderful to hear that your year with ScalaHosting has been going well and that any issues you’ve run into were handled quickly. I’ll make sure to pass along your kind words to Dimitar—he’ll be delighted to know his efforts made a difference for you.
Warm regards,
Gabriella
Verified
I hate AI, love humans, Dimitar is great
I hate AI, and Scala is only humans. Competent humans like Dimitar.
September 25, 2025
Reply from ScalaHosting
Hi Christiaan,
Thank you for your feedback. I’m glad to hear that Dimitar was able to assist you and that you value the human touch in our support. We truly believe that real connections and genuine care make all the difference.
Thank you for being part of the ScalaHosting community!
Warm regards,
Gabriella
Verified
Always a LIVE customer service agent
I have to say that every time I've reached out to support, I have had no issues with getting a live person, and having them working to resolve it effectively. I really appreciate that.
September 22, 2025
Reply from ScalaHosting
Hi,
I really appreciate you sharing your feedback. It’s great to know that each time you’ve reached out, our team has been there right away to give you the attention and care you deserve. Hearing that you value the personal support we at ScalaHosting provide truly means a lot to us.
We remain at your disposal in case you ever need assistance again.
Warm regards,
Gabriella
Verified
Prompt and perfect guidance and clear …
Prompt and perfect guidance and clear instructions
September 23, 2025
Reply from ScalaHosting
Hi Abdul,
Thank you for your kind words. I’m really glad to hear that the guidance you received was useful and that the instructions made things easier for you. It’s always our goal at ScalaHosting to provide clarity and support so you can move forward with confidence.
Warm regards,
Gabriella
Verified
They are very good at what they do
They are very good at what they do. I have WooCommerce and I recommend them. They have great technical support.
September 23, 2025
Reply from ScalaHosting
Hi Jo,
Thank you for sharing your positive experience with ScalaHosting. I’m glad to hear that your WooCommerce setup is running smoothly and that our team has been able to support you along the way. Your recommendation truly means a lot, and I’m happy we could earn your trust.
Warm regards,
Gabriella
Verified
Their support is always fast and…
Their support is always fast and polite. Seems like no matter how small or big the issue they know what to do to fix it.
Other support teams I've had to work with on other products sometimes seem to simply be giving canned responses to things but Scala support is not like that. I feel I am truley speaking to a real person.
September 20, 2025
Reply from ScalaHosting
Hi Shawn,
I appreciate your thoughtful feedback. It’s wonderful to know that our team has given you the reassurance of real, person-to-person support, because that’s exactly how we want our customers to feel.
Every question matters, whether simple or complex, and I’m so glad you’ve experienced that care firsthand. Thank you for choosing ScalaHosting as your hosting provider!
Warm regards,
Gabriella
Reply from ScalaHosting
Hi Jesse,
Thank you for your kind words. I’m so glad to hear that our team has been able to support you in a way that leaves you feeling confident in recommending ScalaHosting. Feedback like yours really encourages us to keep giving our best every day.
Warm regards,
Gabriella
This platform will cause you delay and…
This platform will cause you delay and issue with your server stay away from this platform.
September 16, 2025
Unprompted review
Reply from ScalaHosting
Hi Axiom,
Thank you for sharing your feedback. Unfortunately, we were unable to locate any past or current client using the details you provided for this review. We also reached out to you, requesting additional information so we could investigate further, but we did not receive a response.
Additionally, the domain you referenced, scalacausedelay.com, does not exist. The fact that it replicates the title and part of the body text of your review strongly suggests that the review is not legitimate.
If you would like us to investigate and properly address your concerns, please get in touch with me directly at gabriella@scalahosting.com and share any details about your experience. Once we have more information, we’ll be able to look into the matter thoroughly and assist you further.
Warm regards,
Gabriella
spanel The worst experience I lost my job
I lost my job because of their Spanel panel, which has been plagued with problems all the time. The panel has been unstable since June 24, 2025, and there are always problems.
All of these are reminders, and each reminder has more than one problem.
IKY-456812
DHK-913795
YTK-442278
YJW-079744
ICL-363792
PIC-552092
YKO-496472
QNG-540125
SIL-951405
YHG-179049
TJY-070320
The last problem was with the API system, which took more than 15 days to resolve. Because of all this delay, I lost my job because of the delay. The company told me that this was my suggestion to move from cPanel to Spanel because we... We transferred 40 clients and we lost all of these clients and I am currently without a job because of this and in the end all the work I did was lost and I also did not find another job and I am without work all of this because the spanel of ScalaHosting is not stable and there are always
That is, I lost my job because of them and because their panel had many problems and was unstable, and when I told them, they said, “Can we give you a month for free?” I told them that I lost my job because of them and the company stopped the server and I no longer have the right to develop on the company’s system. They said, “Can you make a second resume about it on BrandPush?” That is, I can publish on BrandPush and say that I lost my job and lost two months of development on the system to integrate with Spanel, and all of this is gone?
I absolutely do not advise anyone to use Spanel if they want a fixed system, because every now and then you will contact them with problems, meaning you will not be able to concentrate on your work, and your work will be affected, and you will lose everything, just like me. This is my experience, and I lost a lot through it.
Block negative reviews. They try to offer you a free month to rewrite the review. They tried with me too.
June 24, 2025
Unprompted review
Reply from ScalaHosting
Hello Tymo,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment, and we’d like to clarify a few important points so that others reading your review can better understand the context.
License and usage:
Our records indicate that you had two active SPanel licenses, but these did not cover 40 accounts. In fact, your setup included two domains under our smallest license tier. One of these domains (x2**.top) was never active, and the other has since expired. For reference, our license tiers are designed for 5 (Entry), 30 (Pro), or 100 (Agency) accounts, and your subscription did not include the 100-account tier.
Support history:
From the tickets you submitted, only a few were related to technical issues. Two were resolved fully, and one clarified that your IP address had been blacklisted and that a PTR record was not configured. None of the tickets referenced SPanel stability concerns or ongoing panel issues as described in your review.
Free month offer:
On occasion, we extend free service time as a goodwill gesture when clients experience difficulties. This is never linked to reviews—positive or negative. We value all feedback, and the complimentary month we offered was simply intended as a token of goodwill in response to the concerns you raised.
We understand your frustrations, but based on our records, the experience you described does not match your actual usage or timeline of services. In addition, despite publicly accusing ScalaHosting of causing you to lose clients and your job, you have also sent us emails asking for employment, as you "love" SPanel. This directly contradicts your review and does not align with our work ethics.
This is not your first negative review for the service and while we welcome constructive feedback, false accusations and the use of reviews as leverage should stop.
Lastly, it's worth noting that this review is listed under ScalaHosting, while SPanel is a standalone SaaS solution, separate from our main server infrastructure.
ScalaHosting serves thousands of clients worldwide, and our team remains dedicated to ensuring stability, transparency, and responsive support for every customer.
Regards,
Gabriella
Verified
Reply from ScalaHosting
Hi Alejandro,
Thank you for taking the time to share your feedback. I’m so glad to hear that our team was able to assist you quickly and get everything sorted without delay. We know how valuable your time is, and it’s always our goal to make the process as smooth as possible.
Thank you for being part of the ScalaHosting community!
Warm regards,
Gabriella
Verified
Immediate answer
Immediate answer, issue fixed, plain explanation. Once again this support makes the difference
September 16, 2025
Reply from ScalaHosting
Hi Maurizio,
Thank you for sharing your positive experience. I’m really happy to know that our team was able to take care of your request right away and explain things clearly along the way. It’s wonderful to hear that our support continues to stand out for you - that’s exactly the standard we at ScalaHosting strive to maintain each time.
Warm regards,
Gabriella
Verified
Great he was knowledgeable and patience…
Great he was knowledgeable and patience give him a bonus
September 13, 2025
Reply from ScalaHosting
Hi,
Thank you for your thoughtful feedback! I’m so glad to hear that our team member was able to assist you with such care and understanding. I’ll make sure your kind words are shared with them - recognition like this truly means a lot.
We really appreciate you taking the time to highlight your positive experience with ScalaHosting.
Warm regards,
Gabriella
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